Attachment 3 Sample MCM Directors Report.pdf

Mortgagee Compliance Manager Report

February 2020

Conveyance/CWCOT History

FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

# of Conveyances # of CWCOT Claims

140000

120000

100000

80000

60000

40000

20000

Conveyances for FEBRUARY 2020 decreased by 16.82% when compared to JANUARY 2020. XXXXXX was the highest, conveying 9.72% of the total for the month, followed by XXXXXX with 6.52%, and then US Bank had 5.67% of the monthly total.

CWCOT Claims for FEBRUARY 2020 decreased by 10.63% when compared to JANUARY 2020. XXXXXX had the highest, claiming 15.16% of the total for the month, followed by XXXXXX with 7.73% and then XXXXXX had 7.08% of the monthly total.

Over-allowable Requests:

Total over-allowable volume of 14,132 submitted in FEBRUARY 2020 is a 11.32% decrease from JANUARY 2020. The top three contributing mortgagees are as follows: XXXXXX with 10.85%, XXXXXX with 10.38% and XXXXXX with 5.58%. (These figures do not include HECM overallowables)

Over-allowable vs. Conveyances (Includes CWCOT):

The chart on the left illustrates annual historical trending for OA volume compared to conveyances since OCT 2010. The chart on the right shows YTD volume for OA’s and conveyances. XXXXXX is the highest, with 9.53 OA’s submitted for every conveyance/CWCOT for the YTD: 3,602 OA’s with only 378 conveyances/CWCOT. *This statement is not applicable to smaller volume lender portfolios less than 1% of the total conveyances.

Observational Highlights

• Reconveyance and Administrative revenue recovery continues to decrease as the industry’s utilization of the CWCOT program offered by

HUD increases. The MCM currently isn’t issuing administrative remedies (Demands for Monetary Reimbursement) from the CWCOT claims reviews being conducted, also reconveyances are down which directly corresponds with the decrease in conventional conveyances.

Conveyance/CWCOT

• Conveyances are trending up (+11.77) compared to FY 2019

• There was an 10.63% decrease in CWCOT Claims in FEBUARY 2020 when compared to JANUARY 2020. CWCOT trending down (-30.14%) compared to

FY 2019.

• XXXXXX is ranked #1 with 1,480 and XXXXXX is ranked #2 with 1,222 cases as of FEB 2020.

• XXXXXX had null volume to report for FEB 2020- submitting 0 overallowables, conveyed zero properties, and filed 0 CWCOTs.

Pre-Conveyance

• XXXXXX nearly double the number of OAs submitted YTD compared to the second highest OA requestor XXXXXX (8,800 vs 4,985)

• Overallowable submissions remain high for the HECM overallowable population. A majority of HECM OAs exceeded the maximum allowable capacity, which results in OA submissions for all properties where P&P work is required.

Post Conveyance

• Revenue recovery for administrative remedies and reconveyances continue to project a downward trend as utilization of the CWCOT program increases by the industry.

Snapshot of MCM Activity – High to Low Volume Ranking by Mortgagee (Top 25) – FEBRUARY 2020 Ranking Conveyances/

CWCOT

OA Requests #OA’s Per

Conveyance Ext of Time Surcharge

Requests Demands Reconveyances Reacquisitions

1 WELLS FARGO CARRINGTON DITECH WELLS FARGO CENLAR US BANK LOANCARE BANK OF AMERICA

2 US BANK WELLS FARGO PHH CARRINGTON WELLS FARGO LOANCARE CARRINGTON OCWEN

3 CARRINGTON US BANK FIFTH THIRD CENLAR MIDLAND WELLS FARGO CHASE CARRINGTON

4 NATIONSTAR CENLAR PENN HOUSING NATIONSTAR CARRINGTON CHASE M&T PENNYMAC

5 MIDLAND PENNY MAC PNC BANK PENNY MAC DOVENMUEHLE M&T WELLS FARGO M&T

6 LOANCARE PHH CARRINGTON MIDLAND FIFTH THIRD MIDLAND OCWEN NATIONSTAR

7 M&T M&T BANK OF AMERICA US BANK FREEDOM MTG DOVENMUEHLE CENLAR FREEDOM

8 FREEDOM MTG CHASE CENLAR M&T US BANK PENNY MAC FREEDOM MTG JAMES B NUTTER

9 PENNY MAC NATIONSTAR PENNY MAC PHH M&T CARRINGTON NATIONSTAR CHASE

10 CENLAR LOANCARE QUICKEN LOANS FLAGSTAR PNC BANK QUICKEN LOANS BB&T PNC BANK

11 CHASE DOVENMUEHLE CHASE CHASE CHASE RUSHMORE DOVENMUEHLE US BANK

12 DOVENMUEHLE QUICKEN LOANS RUSHMORE QUICKEN LOANS PENNY MAC CALIBER JAMES B NUTTER WELLS FARGO

13 QUICKEN LOANS MIDLAND ROUNDPOINT MTG FREEDOM MTG RUSHMORE FLAGSTAR MIDLAND ROUNDPOINT

14 FLAGSTAR FREEDOM MTG DOVENMUEHLE DOVENMUEHLE PHH FREEDOM MTG PENNYMAC BANCO POPULAR

15 PHH PNC BANK CALIBER PNC BANK CALIBER PHH PHH CITIZENS

16 SELENE BANK OF AMERICA M&T LOANCARE NATIONSTAR PNC BANK QUICKEN DOVENMUEHLE

17 RUSHMORE RUSHMORE NATIONSTAR ROUNDPOINT MTG LOANCARE BANCO POPULAR RUSMORE FLAGSTAR

18 BANK OF AMERICA FLAGSTAR US BANK FIFTH THIRD QUICKEN LOANS BANK OF AMERICA US BANK MCCUE

19 PNC BANK FIFTH THIRD WELLS FARGO BANK OF AMERICA BANK OF AMERICA DITECH BANCO POPULAR PHH

20 BANCO POPULAR CALIBER LOANCARE CALIBER FLAGSTAR CENLAR BANK OF AMERICA RUSHMORE

21 CALIBER SELENE FREEDOM MTG DITECH BANCO POPULAR SUNTRUST DITECH SELENE

22 FIFTH THIRD ROUNDPOINT MTG FLAGSTAR GUILD MORTGAGE GUILD MORTGAGE GUILD MORTGAGE FIFTH THIRD SUNTRUST

23 ROUNDPOINT MTG PENN HOUSING MIDLAND SELENE SELENE NATIONSTAR FIRST UNITED WESTSTAR

24 GUILD MORTGAGE GUILD MORTGAGE GUILD MORTGAGE PENN HOUSING SUNTRUST FIFTH THIRD FLAGSTAR

25 PENN HOUSING DITECH SELENE RUSHMORE BB&T ROUNDPOINT MTG GUILD MTG

HUD MCM CONTRACT ACTIVITIES BY DEPARTMENT

MARCH 2019 TO FEBRUARY 2020

Department MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB YTD Average

Extensions

OverAllowables

3,230

14,301

3,047

15,059

2,567

15,691

3,119

14,692

3,364

15,729

2,815

15,797

2,936

15,419

2,899

15,464

2,642

12,682

2,687

14,173

2,642

15,936

2,472

14,060

34,420

179,003

2,868

14,917

HECM 6,574 7,453 9,175 7,684 8,046 7,758 7,270 8,397 6,886 7,768 8,375 7,665 93,051 7,754

Surchargeable 223 224 215 253 281 245 221 243 209 245 228 203 2,790 233

OCC-Conveyance 234 262 244 206 212 244 191 203 206 212 192 191 2,597 216

Claims Part A 825 1,007 865 953 998 1,103 974 1,112 984 993 1,055 925 11,794 983

Title 1,516 1,651 1,765 1,672 1,870 1,685 1,682 2,050 1,720 2,212 2,290 1,926 22,039 1,837

Claims Part B,C,D 1,464 1,614 1,375 1,165 1,216 1,306 1,145 1,354 1,177 1,259 1,423 1,427 15,925 1,327

Re-Con Act 242 184 179 159 132 157 176 178 159 118 190 146 2,020 168

Re-Con to Mtgee 54 100 70 50 69 60 48 52 50 46 53 67 719 60

Re-Con to HUD 392 351 468 300 327 324 301 347 287 334 290 249 3,970 331

Admin Remedies 9,126 9,288 8,959 7,516 9,087 8,165 7,583 8,244 8,474 8,407 9,049 8,776 102,674 8,556

Cust Svc/OPs 2,303 2,371 2,725 2,381 2,738 2,440 2,059 2,356 2,131 2,397 2,390 1,973 28,264 2,355

Total Activities

Conveyances/CWCOT

Activities Per Conveyance/CWCOT

40,484

4,856

8.34

42,611

5,205

8.19

44,298

4,242

10.44

40,150

4,077

9.85

44,069

4,079

10.80

42,099

4,328

9.73

40,005

3,892

10.28

42,899

4,506

9.52

37,607

3,934

9.56

40,851

3,952

10.34

44,113

4,221

10.45

40,080

3,649

10.98

499,266

50,941

9.80

41,606

4,245

9.87

CONVEYANCES VS CWCOTs

MARCH 2019 TO FEBRUARY 2020

4 , 0 0 0

3 , 5 0 0

3 , 0 0 0

2 , 5 0 0

2 , 0 0 0

1 , 5 0 0

1,000

5 0 0

MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB

Conveyances CWCOTs Linear (Conveyances) Linear (CWCOTs)

Mortgagee Compliance Manager

Monthly Report – FEBRUARY 2020

Table of Contents

Page

1. Conveyance Map of the United States – Fiscal Year to Date Conveyances 1

2. Conveyances by Mortgagee 2

3. Conveyance Volume History 3

4. CWCOT Map of United States - Fiscal Year to Date Conveyances 4

5. CWCOT By Mortgagee 5

6. CWCOT Volume History 6

7. Customer Service/Operations – Number of Activities by Category 7

8. Over-allowable Requests by Mortgagee 8

9. Ratio of Over-Allowable Requests to Number of Conveyances 9

10. Extension Requests Submitted by Mortgagee 10

11. Surcharge Damage Requests Submitted by Mortgagee 11

12. HECM Over-Allowable Requests by Mortgagee 12

13. 27011 A Claims by Mortgagee 13

14. Title Package Uploads By Mortgagee 14

15. 27011 BCDE Claims –Number of Reviews by MCM and Demands by Mortgagee 15

16. Administrative Remedies – Number of Demands Issued by Category 16

17. Administrative Remedies – Number of Demands by Mortgagee 17

18. Administrative Remedies – Collections by Category 18

19. Administrative Remedies – Collections vs Recovery 19

20. Reconveyance – Collections vs Recovery 20

21. Re-conveyance Cases by Mortgagee and Category 21

22. Re-acquisition Cases by Mortgagee and Category 22

Conveyance Map of the United States

Fiscal Year 2020 to Date Conveyances (FEBRUARY 2020)

Total Conveyances by Mortgagee Fiscal Year 2020

Data Source: P260 Case Lender Report as of 03/06/2020

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD FEB 19 VARIANCE

XXXXXX 33 58 46 31 41 209 N/A N/A

XXXXXX 21 21 45 16 24 127 29 -5

XXXXXX 15 7 12 2 0 36 11 -11

XXXXXX 11 12 16 21 9 69 N/A N/A

XXXXXX 84 95 89 123 108 499 50 58

XXXXXX 32 35 32 75 47 221 41 6

XXXXXX 84 79 67 75 54 359 79 -25

XXXXXX 0 0 0 0 0 0 25 -25

XXXXXX 11 11 10 16 2 50 13 -11

XXXXXX 64 78 66 107 85 400 48 37

XXXXXX 7 17 1 0 0 25 3 -3

XXXXXX 26 34 36 41 33 170 10 23

XXXXXX 59 50 50 69 47 275 N/A N/A

XXXXXX 12 13 6 16 6 53 N/A N/A

XXXXXX 157 96 80 100 93 526 53 40

XXXXXX 53 65 75 86 63 342 37 26

XXXXXX 68 59 74 89 67 357 58 9

XXXXXX 37 37 29 35 32 170 51 -19

XXXXXX 3 2 3 2 3 13 1 2

XXXXXX 81 54 75 57 68 335 57 11

XXXXXX 9 16 20 7 19 71 6 13

XXXXXX 9 15 27 45 16 112 8 8

XXXXXX 51 46 38 41 27 203 44 -17

XXXXXX 18 11 21 9 6 65 N/A N/A

XXXXXX 36 24 25 29 24 138 N/A N/A

XXXXXX 15 11 5 16 21 68 2 19

XXXXXX 10 11 6 1 1 29 22 -21

XXXXXX 97 123 120 109 94 543 56 38

XXXXXX 205 172 156 165 161 859 145 16

XXXXXX 499 468 535 609 506 2,617 592 -86

Total 1,807 1,720 1,765 1,992 1,657 8,941 1,441 216

CWCOT Map of the United States Fiscal Year 2020 to Date CWCOT Claims (FEBRUARY 2020)

L e g e n d 0 - 200

201 - 400

401 - 600 601 - 800

801 - 2000

2,001 +

# of CWCOT (Fiscal Year 2018 vs Fiscal Year 2019 vs Fiscal Year 2020)

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP Total YTD

FY 2018 3,719 3,337 2,759 3,131 3,182 3,768 3,683 4,024 3,852 3,273 3,512 2,923 41,163

FY 2019 4,099 3,242 2,867 3,147 3,193 3,339 3,619 2,652 2,431 2,378 2,528 2,159 35,654

FY 2020 2,699 2,214 2,187 2,229 1,992 11,321

Total CWCOT by Mortgagee

Data Source: P260 CWCOT Claim Report as of 03/06/2020

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD FEB 19 VARIANCE

XXXXXX 0 0 0 3 0 3 N/A N/A

XXXXXX 34 16 34 18 22 124 29 -7

XXXXXX 15 12 4 0 0 31 13 -13

XXXXXX 29 37 23 28 26 143 N/A N/A

XXXXXX 206 209 161 178 124 878 178 -54

XXXXXX 114 59 71 79 88 411 65 23

XXXXXX 121 118 93 77 77 486 145 -68

XXXXXX 16 4 0 0 0 20 58 -58

XXXXXX 42 39 41 36 1 159 33 -32

XXXXXX 29 25 21 23 26 124 13 13

XXXXXX 27 8 21 20 25 101 23 2

XXXXXX 58 40 49 62 61 270 60 1

XXXXXX 121 102 94 88 101 506 N/A N/A

XXXXXX 16 14 20 21 17 88 N/A N/A

XXXXXX 248 71 95 88 82 584 72 10

XXXXXX 80 87 92 108 98 465 81 17

XXXXXX 110 91 104 82 114 501 145 -31

XXXXXX 353 261 271 183 154 1,222 213 -59

XXXXXX 21 29 23 18 9 100 18 -9

XXXXXX 121 127 85 101 73 507 146 -73

XXXXXX 72 60 61 53 61 307 11 50

XXXXXX 28 43 43 28 27 169 31 -4

XXXXXX 62 27 34 26 73 222 51 22

XXXXXX 17 22 17 24 19 99 N/A N/A

XXXXXX 85 38 34 40 36 233 N/A N/A

XXXXXX 24 22 30 63 41 180 25 16

XXXXXX 34 13 16 1 0 64 14 -14

XXXXXX 160 163 174 223 141 861 174 -33

XXXXXX 243 293 295 347 302 1,480 1,234 -932

XXXXXX 213 184 181 211 194 983 361 -167

Total 2,699 2,214 2,187 2,229 1,992 11,321 3,193 -979

5 0 0

OCT NOV DEC JAN FEB MAR APR MAY JUN JULY AUG SEP

FY 2016 FY 2017 FY2018 FY2019 FY2020

Fiscal Year OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP TOTAL 2016 2,679 2,187 2,075 1,982 2,355 2,584 2,583 2,084 1,996 1,930 3,123 2,732 28,310 2017 3,207 2,798 2,592 2,296 2,140 3,092 3,074 3,439 3,998 3,466 4,524 3,815 38,441 2018 3,719 3,337 2,759 3,131 3,182 3,768 3,683 4,024 3,852 3,273 3,512 2,923 41,163 2019 4,099 3,242 2,867 3,147 3,193 3,339 3,619 2,652 2,431 2,378 2,528 2,159 35,654

2020 2,699 2,214 2,187 2,229 1,992 11,321

CWCOT Volume History

Customer Service/Operations – Number of Activities by Category

Category OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD TOTAL

Cust Service Calls 243 445 408 288 453 1,837

Cust Service Emails 1,849 1,575 2,097 1,905 1,482 8,908

Mtgee Conference Calls 21 19 17 25 22 104

Mtgee Emails 6,638 6,141 5,649 6,724 5,967 31,119

Occupied Conveyance Requests 162 130 158 155 145 750

Occupied Conveyance – IC’s 15 12 16 22 13 78

Occupied Conveyance Appeals 26 30 30 25 20 131

Onsite Visits 1 0 1 0 0 2

Scanned Document Uploads 875 860 693 827 737 3,992

Total Activities 9,830 9,212 9,069 9,971 8,839 46,921

MONTH OF FEBRUARY 2020 FISCAL YEAR TO DATE

7,000

35,000

6 , 0 0 0

5 , 0 0 0

4 , 0 0 0

3 , 0 0 0

2 , 0 0 0

1 , 0 0 0

30,000

25,000

20,000

15,000

10,000

5,000

Cust Service Calls Cust Service Emails Mtgee Conference Calls Mtgee Emails

Cust Service Calls Cust Service Emails Mtgee Conference Calls Mtgee Emails

Over-Allowables Submitted by Mortgagee

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD %

XXXXXX 37 30 24 63 41 195 0.26%

XXXXXX 287 256 302 327 287 1,459 1.96%

XXXXXX 83 82 65 4 0 234 0.31%

XXXXXX 140 122 137 161 146 706 0.95%

XXXXXX 1,920 1,760 1,812 1,775 1,533 8,800 11.83%

XXXXXX 707 594 672 792 773 3,538 4.76%

XXXXXX 1,136 688 719 1,121 647 4,311 5.80%

XXXXXX 13 1 0 0 0 14 0.02%

XXXXXX 209 143 176 172 45 745 1.00%

XXXXXX 625 512 492 586 505 2,720 3.66%

XXXXXX 196 173 183 224 221 997 1.34%

XXXXXX 363 243 267 352 253 1,478 1.99%

XXXXXX 569 420 525 497 435 2,446 3.29%

XXXXXX 76 33 40 63 51 263 0.35%

XXXXXX 854 799 952 653 527 3,785 5.09%

XXXXXX 693 569 670 735 661 3,328 4.48%

XXXXXX 648 626 599 521 487 2,881 3.87%

XXXXXX 851 609 706 810 627 3,603 4.85%

XXXXXX 117 89 109 90 91 496 0.67%

XXXXXX 836 606 712 761 770 3,685 4.96%

XXXXXX 730 606 677 822 767 3,602 4.84%

XXXXXX 392 364 313 343 306 1,718 2.31%

XXXXXX 457 404 531 528 501 2,421 3.26%

XXXXXX 213 92 99 136 114 654 0.88%

XXXXXX 316 247 298 326 276 1,463 1.97%

XXXXXX 152 139 99 111 116 617 0.83%

XXXXXX 145 177 163 0 1 486 0.65%

XXXXXX 1,046 1,048 889 950 788 4,721 6.35%

XXXXXX 856 683 743 1,236 1,467 4,985 6.70%

XXXXXX 1,719 1,452 1,364 1,777 1,696 8,008 10.77%

Total 16,386 13,567 14,338 15,936 14,132 74,35

Mortgagee # of OA Requests Submitted # of Conveyances/CWCOT Ratio of OA’s Submitted Per Conv/CWCOT

FEB 2020

XXXXXX 41

XXXXXX 287

XXXXXX 0

XXXXXX 146

XXXXXX 1,533

XXXXXX 773

XXXXXX 647

XXXXXX 0

XXXXXX 45

XXXXXX 505

XXXXXX 221

XXXXXX 253

XXXXXX 435

XXXXXX 51

XXXXXX 527

XXXXXX 661

XXXXXX 487

XXXXXX 627

XXXXXX 91

XXXXXX 770

XXXXXX 767

XXXXXX 306

XXXXXX 501

XXXXXX 114

XXXXXX 276

XXXXXX 116

XXXXXX 1

XXXXXX 788

XXXXXX 1,467

XXXXXX 1,696

Fiscal YTD YTD Ranking

0.92 28

5.81 5

3.49 17

3.33 22

6.39 3

5.60 7

5.10 10

0.70 29

3.56 16

5.19 9

7.91 2

3.36 20

3.13 23

1.87 27

3.41 18

4.12 13

3.36 21

2.59 24

4.39 11

4.38 12

9.53 1

6.11 4

5.70 6

3.99 14

3.94 15

2.49 25

5.23 8

3.36 19

2.13 26

8,008 3,600

Fiscal YTD YTD Ranking FEB 2020 Fiscal YTD YTD Ranking FEB 2020

7 0 0

Total 14,132 74,359 3,649 20,262

1 , 4 5 9

2 3 4

7 0 6

8 , 8 0 0

3 , 5 3 8

4 , 3 1 1

1 4

7 4 5

2 , 7 2 0

9 9 7

1 , 4 7 8

2 , 4 4 6

2 6 3

3 , 7 8 5

3 , 3 2 8 2 , 8 8 1

3 , 6 0 3

4 9 6

3 , 6 8 5

3 , 6 0 2

1 , 7 1 8

2 , 4 2 1

6 5 4

1 , 4 6 3 6 1 7

4 8 6

4 , 7 2 1

4 , 9 8 5

2 8

1 8

2 7

2 1

2 9

2 0

1 2

1 9

1 6

1 3

2 6

1 0 1 1

2 4

1 5

1 4

2 2

1 7 2 3

2 5

4 1

4 6

3 5

2 3 2

1 3 5

1 3 1

1 1 1

2 5

9 4

1 4 8

2 3

1 7 5

1 6 1 1 8 1

1 8 6

1 2

1 4 1

8 0

4 3

1 0 0

2 5

6 0 6 2

2 3 5

4 6 3

2 1 2

2 5 1

6 7

2 1 2

1 , 3 7 7

6 3 2

8 4 5

2 0

2 0 9

5 2 4

1 2 6

4 4 0

7 8 1

1 4 1

1 , 1 1 0

8 0 7 8 5 8

1 , 3 9 2

1 1 3

8 4 2

3 7 8

2 8 1

4 2 5

1 6 4

3 7 1 2 4 8

9 3

1 , 4 0 4

2 , 3 3 9

2 1

1 8

2 8

2 0

1 1

2 9

2 2

1 2

2 5

1 3

1 0

2 4

2 6

1 5

1 7

1 4

2 3

1 6 1 9

2 7

1.00

6 . 2 4

0 . 0 0

4 . 1 7

6 . 6 1

5 . 7 3

4 . 9 4

0 . 0 0

1 5 . 0 0

4 . 5 5

8 . 8 4

2 . 6 9

2 . 9 4

2 . 2 2

3 . 0 1

4 . 1 1 2 . 6 9

3 . 3 7

7 . 5 8

5 . 4 6

9 . 5 9

7 . 1 2

5 . 0 1

4 . 5 6

4 . 6 0 1 . 8 7

1 . 0 0

3 . 3 5

3 . 1 7

RATIO TO OVERALLOWABLE REQUESTS TO NUMBER OF CONVEYANCES (Includes CWCOT Claims)

Extension of Time Requests Submitted by Mortgagee

Mortgagee

XXXXXX

OCT

NOV

DEC

JAN

FEB MAR APR MAY JUN JUL AUG SEP YTD

0 1

XXXXXX 29 25 13 26 24 117

XXXXXX 21 21 20 10 0 72

XXXXXX 36 46 27 29 21 159

XXXXXX 335 243 330 293 284 1,485

XXXXXX 188 153 136 189 192 858

XXXXXX 139 133 153 99 73 597

XXXXXX 0 0 0 0 0 0

XXXXXX 45 57 37 28 18 185

XXXXXX 72 67 42 48 56 285

XXXXXX 30 22 5 28 33 118

XXXXXX 60 82 65 70 82 359

XXXXXX 100 70 84 70 62 386

XXXXXX 26 26 18 23 17 110

XXXXXX 58 104 110 67 50 389

XXXXXX 80 85 91 83 99 438

XXXXXX 135 128 154 121 128 666

XXXXXX 116 235 131 253 140 875

XXXXXX 14 9 5 4 6 38

XXXXXX 132 134 114 124 129 633

XXXXXX 69 88 60 63 90 370

XXXXXX 69 54 42 49 52 266

XXXXXX 96 111 83 99 72 461

XXXXXX 64 34 47 36 42 223

XXXXXX 66 76 49 39 3 233

XXXXXX 21 6 14 7 9 57

XXXXXX 55 30 39 30 0 154

XXXXXX 282 125 112 107 104 730

XXXXXX 477 333 476 393 352 2,031

XXXXXX 260 236 245 254 335 1,330

Total 3,076 2,733 2,702 2,642 2,473 13,626

Surchargeable Damage Requests Submitted by Mortgagee

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD

XXXXXX 0 0 1 0 1 2

XXXXXX 7 9 1 4 2 23

XXXXXX 2 1 2 0 0 5

XXXXXX 0 4 3 2 4 13

XXXXXX 9 6 11 8 14 48

XXXXXX 20 6 15 18 24 83

XXXXXX 27 20 26 12 7 92

XXXXXX 0 0 0 0 0 0

XXXXXX 0 1 0 1 0 2

XXXXXX 14 17 15 18 13 77

XXXXXX 0 3 0 3 10 16

XXXXXX 5 4 4 6 2 21

XXXXXX 11 11 9 8 10 49

XXXXXX 3 3 1 0 1 8

XXXXXX 11 5 12 9 3 40

XXXXXX 9 10 15 14 8 56

XXXXXX 27 26 24 25 18 120

XXXXXX 2 4 5 4 4 19

XXXXXX 0 2 1 1 0 4

XXXXXX 9 11 18 8 7 53

XXXXXX 6 2 2 5 5 20

XXXXXX 9 11 8 9 8 45

XXXXXX 5 2 4 2 3 16

XXXXXX 0 1 1 1 0 3

XXXXXX 7 5 7 5 6 30

XXXXXX 0 0 0 0 1 1

XXXXXX 4 4 5 0 1 14

XXXXXX 18 21 14 17 9 79

XXXXXX 11 8 11 11 19 60

XXXXXX 40 27 30 37 25 159

Total 256 224 245 228 205 1,158

HECM Over-Allowables Submitted by Mortgagee

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL

AUG

SEP YTD %

XXXXXX 355 352 331 394 336 1,768 4.26%

XXXXXX 1,383 992 949 936 909 5,169 12.46%

XXXXXX 17 27 27 33 34 138 0.33%

XXXXXX 66 56 50 47 39 258 0.62%

XXXXXX 2,275 2,062 2,129 2,025 1,844 10,335 24.91%

XXXXXX 295 233 272 261 220 1,281 3.09%

XXXXXX 46 35 34 37 29 181 0.44%

XXXXXX 86 75 77 75 90 403 0.97%

XXXXXX 639 540 576 720 633 3,108 7.49%

XXXXXX 88 90 98 76 69 421 1.01%

XXXXXX 37 45 38 37 36 193 0.47%

XXXXXX 67 70 87 53 52 329 0.79%

XXXXXX 46 41 41 76 54 258 0.62%

XXXXXX 15 14 14 27 28 98 0.24%

XXXXXX 533 446 504 563 474 2,520 6.07%

XXXXXX 47 53 47 47 33 227 0.55%

XXXXXX 12 10 10 8 6 46 0.11%

XXXXXX 147 160 126 130 135 698 1.68%

XXXXXX 43 56 43 43 33 218 0.53%

XXXXXX 283 308 306 349 373 1,619 3.90%

XXXXXX 44 43 21 41 31 180 0.43%

XXXXXX 12 8 4 5 6 35 0.08%

XXXXXX 41 81 63 51 53 289 0.70%

XXXXXX 224 172 207 223 227 1,053 2.54%

XXXXXX 1,069 932 943 1,062 910 4,916 11.85%

XXXXXX 112 98 105 109 102 526 1.27%

XXXXXX 1,013 992 1,017 1,156 1,039 5,217 12.58%

Total 8,995 7,991 8,119 8,584 7,795 41,484

27011 A Claims – Number of Part A Claims Submitted by Mortgagee

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD

XXXXXX 35 55 40 35 40 205

XXXXXX 13 11 18 15 13 70

XXXXXX 11 5 10 2 0 28

XXXXXX 10 9 18 19 10 66

XXXXXX 83 79 71 117 101 451

XXXXXX 33 34 33 88 54 242

XXXXXX 74 70 65 75 51 335

XXXXXX 0 0 0 0 0 0

XXXXXX 9 9 9 18 2 47

XXXXXX 55 82 69 111 86 403

XXXXXX 7 12 20 13 5 57

XXXXXX 22 30 29 40 36 157

XXXXXX 50 42 55 69 40 256

XXXXXX 8 11 7 16 5 47

XXXXXX 179 106 85 111 94 575

XXXXXX 43 59 67 72 61 302

XXXXXX 62 54 79 86 61 342

XXXXXX 24 27 22 34 26 133

XXXXXX 3 1 2 0 6 12

XXXXXX 74 54 72 49 63 312

XXXXXX 6 17 17 4 17 61

XXXXXX 8 13 26 40 14 101

XXXXXX 47 47 41 42 33 210

XXXXXX 20 13 19 11 5 68

XXXXXX 36 20 26 27 23 132

XXXXXX 14 10 5 18 23 70

XXXXXX 8 10 5 0 0 23

XXXXXX 100 105 133 110 95 543

XXXXXX 206 151 158 165 161 841

XXXXXX 210 236 237 298 284 1,265

Total 1,450 1,372 1,438 1,685 1,409 7,354 Submissions

10,222

2,464

30.08%

Title Department – Number of Title Uploads by Mortgagee Fiscal Year 2020

Title Documents Uploaded by Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD

XXXXXX 29 24 27 67 60 207

XXXXXX 17 25 23 31 28 124

XXXXXX 20 14 11 13 0 58

XXXXXX 20 12 24 24 15 95

XXXXXX 178 105 144 149 140 716

XXXXXX 37 40 56 70 90 293

XXXXXX 85 83 120 102 64 454

XXXXXX 8 1 0 0 0 9

XXXXXX 21 16 25 23 11 96

XXXXXX 95 77 91 111 96 470

XXXXXX 12 4 31 12 14 73

XXXXXX 33 37 57 66 52 245

XXXXXX 65 56 67 65 73 326

XXXXXX 12 17 12 18 12 71

XXXXXX 242 189 190 201 160 982

XXXXXX 105 75 79 113 100 472

XXXXXX 88 74 86 94 90 432

XXXXXX 64 51 61 42 41 259

XXXXXX 0 3 2 3 2 10

XXXXXX 98 77 110 90 57 432

XXXXXX 11 10 26 19 17 83

XXXXXX 17 10 27 48 27 129

XXXXXX 46 47 58 53 32 236

XXXXXX 15 23 19 25 16 98

XXXXXX 40 34 42 68 30 214

XXXXXX 49 21 22 8 23 123

XXXXXX 16 10 0 1 0 27

XXXXXX 159 118 200 140 121 738

XXXXXX 163 219 219 241 195 1,037

XXXXXX 329 246 383 393 362 1,713

Total 2,074 1,718 2,212 2,290 1,928

Title Rejections 641 425 482 525 391

% of Rejects 36.84% 30.95% 28.30% 29.23% 25.06%

27011 BCDE Claims – Number of Reviews by ISN and Demands by Mortgagee

Part B Demands by

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP

YT

D Total Part B Reviews 1,196 1,175 1,166 1,413 1,098 6,048

XXXXXX 17 9 4 18 11 59

XXXXXX 4 2 4 9 7 26

XXXXXX 2 4 6 10 1 23

XXXXXX 3 7 17 12 16 55

XXXXXX 21 18 12 28 26 105

XXXXXX 13 22 6 20 6 67

XXXXXX 44 45 64 74 42 269

XXXXXX 4 5 0 0 0 9

XXXXXX 3 5 1 8 8 25

XXXXXX 47 36 39 59 34 215

XXXXXX 5 7 1 16 5 34

XXXXXX 2 4 13 13 16 48

XXXXXX 12 15 17 22 13 79

XXXXXX 6 5 9 8 5 33

XXXXXX 100 70 45 80 47 342

XXXXXX 40 31 39 50 39 199

XXXXXX 79 76 31 35 26 247

XXXXXX 0 0 0 0 0 0

XXXXXX 1 1 0 0 2 4

XXXXXX 38 22 15 18 26 119

XXXXXX 4 2 2 10 11 29

XXXXXX 4 6 7 16 11 44

XXXXXX 34 10 34 21 21 120

XXXXXX 3 0 3 6 1 13

XXXXXX 3 8 9 20 20 60

XXXXXX 5 1 10 4 2 22

XXXXXX 16 18 9 3 6 52

XXXXXX 31 49 50 94 72 296

XXXXXX 0 13 12 44 42 111

XXXXXX 118 96 95 133 117 559

Total 659 587 554 831 633 3,264 Demand Percentage 55.10% 49.96% 47.51% 58.81% 57.65% 53.97%

Administrative Remedies – Number of Demands Issued by Category

27011 A 1 0 0 1 1 3

27011 BCDE 659 587 554 831 633 3,264

Adverse/Non-Adverse 0 1 0 1 0 2 Code Violation Liens 19 7 7 22 11 66 Condo/HOA Fees 70 49 26 53 22 220 Mobile Home Title 0 0 0 0 0 0

Mortgagee Neglect 25 30 17 24 16 112 Property Condition @ Cond. 17 3 8 6 5 39

Sur. Dmg. w/o Approval 0 0 0 0 0 0 Title Approval/Package Issues 1 0 0 1 0 2 Title Defective 1 0 0 0 0 1

Unpaid Taxes 42 30 19 46 19 156 Unpaid Utilities 109 76 72 137 61 455

Total Demands Issued 944 783 703 1,122 768 4,320

MONTH OF

FEBRUARY 2020

27011 A

27011 BCDE

Adverse/Non-Adverse

Code Violation Liens

Condo/HOA Fees

Mortgagee Neglect

Property Condition @ Cond.

Title Approval/Package Issues

Title Defective

Unpaid Taxes

Unpaid Utilities

FISCAL YEAR TO

DATE

27011 A

27011 BCDE

Adverse/Non-Adverse

Code Violation Liens

Condo/HOA Fees

Mortgagee Neglect Prop

Condition at Convey Title

Approval/Pkg Issues Title

Defective

Unpaid Taxes

Unpaid Utilities

Administrative Remedies – Number of Demands by Mortgagee

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL

AUG

SEP YTD

XXXXXX 20 14 6 24 12 76

XXXXXX 7 8 6 11 10 42

XXXXXX 4 5 7 13 1 30

XXXXXX 7 7 20 14 18 66

XXXXXX 38 4 19 41 27 129

XXXXXX 16 26 9 25 9 85

XXXXXX 52 51 75 96 46 320

XXXXXX 12 9 0 1 1 23

XXXXXX 6 7 3 13 10 39

XXXXXX 59 44 43 70 38 254

XXXXXX 12 7 1 16 3 39

XXXXXX 4 8 15 15 18 60

XXXXXX 15 22 1 28 16 82

XXXXXX 6 6 9 9 5 35

XXXXXX 127 98 58 111 64 458

XXXXXX 47 36 44 58 43 228

XXXXXX 102 83 38 50 39 312

XXXXXX 4 4 4 8 4 24

XXXXXX 2 1 0 0 2 5

XXXXXX 63 34 24 40 29 190

XXXXXX 6 5 2 16 15 44

XXXXXX 7 7 8 18 13 53

XXXXXX 38 12 40 23 23 136

XXXXXX 13 3 8 10 3 37

XXXXXX 9 12 11 22 22 76

XXXXXX 9 2 10 6 2 29

XXXXXX 19 18 11 6 7 61

XXXXXX 43 60 62 110 83 358

XXXXXX 23 31 30 80 58 222

XXXXXX 174 159 139 188 147 807

Total 944 783 703 1,122 768 4,320

Administrative Remedies – Collections by Category

* Amounts are rounded to the nearest dollar

27011 A $668 $0 $0 $4,889 $170 $5,727

27011 BCDE $2,069,960 $2,308,562 $1,961,016 $2,779,828 $1,834,793 $10,954,159

Adv. Occ $0 $5,313 $0 $3,833 $0 $9,146 Code Vio $10,659 $2,405 $1,802 $17,672 $4,118 $36,656

COA/HOA $46,677 $1,680 $18,037 $44,795 $13,455 $124,644

MHU Title $0 $0 $0 $0 $0 $0 Mtgee Neglect $46,446 $452,237 $50,256 $96,880 $16,956 $662,755

Prop Cond $98,650 $3,725 $82,869 $4,820 $2,355 $192,419 Sur. Dmg $0 $0 $0 $0 $0 $0

Title Issues $108 $0 $0 $498 $0 $606 Title Defective $5,963 $0 $0 $0 $0 $5,963

Unpaid Taxes $34,950 $20,771 $21,831 $51,568 $20,923 $150,043 Unpaid Utilities $33,574 $24,961 $31,019 $49,807 $22,061 $161,422 Total $2,347,655 $2,819,654 $2,166,830 $3,054,590 $1,914,831 $12,303,560

MONTH OF FEBRUARY 2020

27011 A

27011 BCDE

Code Violations

Condo/HOA Fees

Mortgagee Neglect

Prop Condition at Convey

Title Defective

Unpaid Taxes

Unpaid Utilities

Add. Occ

MH housing

$3,500,000.00

$3,000,000.00

$2,500,000.00

$2,000,000.00

$1,500,000.00

$1,000,000.00

$500,000.00

$0.00

DOLLAR AMOUNTS DEMANDED BY

MONTH

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept

Fiscal Year to Date Reconveyances by Dollars

Fiscal Year to Date Reconveyances by Type

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD TOTAL

XXXXXX 12 10 2 11 6 41

XXXXXX 1 1 0 2 3 7

XXXXXX 6 9 7 6 6 34

XXXXXX 25 8 8 7 9 57

XXXXXX 2 3 2 4 6 17

XXXXXX 3 0 1 5 2 11

XXXXXX 3 0 0 2 3 8

XXXXXX 3 1 1 4 2 11

XXXXXX 7 4 5 5 2 23

XXXXXX 17 10 9 10 6 52

XXXXXX 46 22 9 23 33 133

TOTAL 125 68 44 79 78 394

Recovered $30,432,418

P&P 202

Title 155

Rescinded Dollars $7,038,187

Reconveyance Cases by Mortgagee

Data Source: P260 Reconveyance Reports as of 03/06/2020

Reacquisitions by Mortgagee

Data Source: P260 Reconveyance Reports as of 03/06/2020

Mortgagee OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP YTD TOTAL

XXXXXX 7 6 16 12 6 47

XXXXXX 2 1 2 0 0 5

XXXXXX 6 6 6 3 3 24

XXXXXX 4 2 2 0 0 8

XXXXXX 7 1 10 9 4 31

XXXXXX 3 3 4 1 0 11

XXXXXX 7 3 4 3 4 21

XXXXXX 3 0 2 3 5 13

XXXXXX 1 3 0 0 3 7

XXXXXX 0 3 6 2 3 14

XXXXXX 39 31 51 43 36 200

TOTAL 79 59 103 76 64 381

FEBRUARY 2020

RECONVEYANCES VS REACQUISITIONS

Reconveyed 20

Category OCT NOV DEC JAN FEB MAR APR MAY

Title Reacquisitions 25 11 24 17 15

P&P Reacquisitions 54 48 79 59 49

Total Cases 79 59 103 76 64 Avg Days to Reacquire 717 577 630 680 698

JUN JUL AUG SEP YTD TOTAL

9 2

2 8 9

Reacquired 64