Attachment 3_ QASP and Matrix.pdf

Quality Assurance Surveillance Plan (QASP) For

Incident Command System 300, Incident Command System 300 Refresher, Incident Command System 400, and Oil and Hazardous Substance Spill Response Tabletop

Exercise with and without OSRO Training Contract

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued thereunder. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. Authority

Authority for issuance of this QASP is provided under the Federal Acquisition Regulation (FAR) 52.212-4 “CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT 2003), paragraph (a), which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his duly authorized representative.

3. Scope

The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not intended to duplicate the Contractor’s Management Plan.

4. Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

Enclosure (8)

5. Responsibilities

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR (and/or his/her technical assistants) will monitor the contractor’s performance through: a) 100% inspection of required deliverables; b) review of invoices; c)periodic inspections to ensure the contractor is performing in an acceptable manner; and d) through feedback from the Government personnel being supported. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

6. Methods of Quality Assurance Surveillance

The below listed methods of surveillance shall be used in the administration of this

QASP.

Customer Feedback – Customer feedback may be obtained from students’ critique. The COR shall maintain a summary log of all formally received critiques as well as a copy of each critique in a documentation file.

Routine Inspection - The COR will inspect the documentation that is received from the instructor after every convening of the course. The COR will also monitor that the contractor is in compliance with all terms of the contract.

7. Identified Quality Assurance Surveillance Items

a. NAVSAFENVTRACEN Attendance Sheet (REF: PWS, Paragraph 5.1.10.1):

Contractor shall fax or email to the NAVSAFENVTRACEN the attendance sheet at the end of the first and end of the last day of each class.

Measurement/Metric – Timeliness

Performance Standard – The instructor shall submit attendance sheets within the required timeframe.

Acceptable Quality Level (AQL) – 99%

Maximum Error Rate – 1%

b. Course Completion Report (REF: PWS, Paragraph 5.1.10): Contractor shall submit to the COR within 30 days of the completion of each course, a report containing the following information: a student roster with grades, student test answer sheets, student data records, student critiques, drop/failure records (if applicable), instructor comments/observations and a copy of the test administered.

Measurement/Metric – Accuracy and timeliness

Performance Standard – Accuracy – all of the above information must be submitted for each class

– Timeliness – within 30 calendar days the completion of the course

Acceptable Quality Level (AQL) – Accuracy 99% Timeliness - 99% Maximum Error Rate – Accuracy - 1% Timeliness - 1%

c. Student Critiques (REF: PWS, Paragraph 5.1.10.1): Student critiques are a valuable source of feedback to the quality of the instruction provided. The instructor shall encourage every student to complete and submit a student critique at the end of every class.

Measurement/Metric – Quantity

Performance Standard – The instructor shall collect critiques from at least 95% of those students in attendance.

Acceptable Quality Level (AQL) – 95% Maximum Error Rate – 5%

d. Audits (REF: PWS, paragraph 9.2): The contactor’s course and instructors shall be audited periodically to ensure the accuracy of the information presented and the professionalism and competency of the instructor.

Measurement/Metric - Timeliness

Performance Standard – Contractor shall make the necessary corrections either within 30 days of notification or before the next class convening, whichever occurs first.

Acceptable Quality Level (AQL) – 99% Maximum Error Rate – 1%

e. CTIP Compliance (REF: PWS, paragraph 9.3): The contactor’s instructors shall be audited randomly to ensure compliance with FAR 52.222-50, Combating Trafficking in Persons annual training completion and documentation requirements.

Measurement/Metric - Compliance with FAR 52.222-50, Combating Trafficking in Persons

Performance Standard – Non-Compliance will be immediately reported to the contract officer (see DFARS PGI 222.1703). Contractor shall make the necessary corrections either within 30 days of notification or before the next class convening, whichever occurs first.

Acceptable Quality Level (AQL) – 100% Maximum Error Rate – 0%

8. Documentation

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance File. All such records will be retained for the life of this contract.

9. Attachments

QASP Matrix (Attachment A)

ATTACHMENT A

Incident Command System 300, Incident Command System 300 Refresher, Incident Command System 400 Oil and Hazardous Substance Spill Response Tabletop Exercise and Oil and Hazardous Substance Spill Response Tabletop Exercise with OSRO Program QASP Matrix

Deliverable or Service Requirement

Measurement/ Metric Performance

Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Procedures to be taken when performance standards are not met

NAVSAFENVTRACEN

Attendance Sheet

Timeliness The instructor shall forward via email or fax to the NAVSAFENVTRACEN at the end of the first and end of the last day of each class

99% Routine inspection & customer feedback

If attendance sheets are not received within the specified time period, details will be recorded on “past performance report card”.

Course Completion Report (per paragraph

5.1.10 of the SOW)

Accuracy

Timeliness

All class information required by the contract must be submitted to the COR

Within 30 calendar days of the completion of the course.

99%

99%

Routine inspection & customer feedback

Routine inspection & customer feedback

If course completion reports are not received within the specified time period, details will be recorded on “past performance report card”.

Student Critiques (per paragraph 5.1.10.1 of the

(SOW)

Quantity

The instructor shall collect critiques from at least 95% of the students in attendance.

95% Routine inspection & customer feedback

If student critiques are not received within the specified time period, details will be recorded on “past performance report card”.

Audits (per paragraph

9.2 of the SOW)

Timeliness Contractor shall make the necessary corrections either within 30 days of notification or before the next class convening, whichever occurs first.

99% Routine inspection & customer feedback

If recommended corrections are not incorporated as prescribed by performance standard, the Government will increase oversight, and will increase the frequency of classroom monitoring at the contractor’s expense.

CTIP

Compliance

Compliance with

FAR 52.222-50,

Combating Trafficking in Persons

Annual training required by all applicable personnel.

100% Random inspection by

COR

Non-Compliance will be immediately reported to the contract officer (see DFARS PGI 222.1703)

-If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

INCENTIVES/DISINCENTIVES:

The COR makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts. Additionally, the contractor’s failure to achieve satisfactory performance under the contract may also result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.