Attachment 3 Performance Work Statement.pdf

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ShoreTel Premier VoIP/PBX and AudioCodes Monthly Full Support Maintenance-Base + 4 Option Years
Solicitation number
12805B21Q0036
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ATTACHMENT 3

PERFORMANCE WORK STATEMENT

TITLE: ShortTel VoIP/PBX and AudioCodes Support Maintenance

REQUIREMENTS

A. Period of Performance:

Base Year Date of Award – October 1, 2020 Option Year 1 October 1, 2021 - September 30, 2022 Option Year 2 October 1, 2022- September 30, 2023 Option Year 3 October 1, 2023- September 30, 2024 Option Year 4 October 1, 2024- September 30, 2025

B. PERFORMANCE WORK STATEMENT:

The USDA ARS Southern Plains Agriculture Research Center (SPARC), located in College Station, TX has a requirement to extend the manufacturer warranty for their existing Shoretel / Mitel VoIP/PBX phone system and the associated AudioCodes session border controller (SBC) and an annual Premier Support Full maintenance agreement to cover all required service and replacement parts. The service agreement will provide for full repairs and provisions/installation of replacement parts as necessary to be performed during normal working hours. Any repairs requested after normal working hours, the Government will be billed for the difference in labor cost for after-hours work. Support must also include full software support and software updates/upgrade as available.

Vendor must be an authorized sales and service support provider for both ShoreTel/Mitel and

AudioCode devices.

C. EQUIPMENT LIST OF ITEMS COVERED:

VoIP/PBX Equipment Quantity Item ID Item Description

10 10196 ShorePhone IP230 – Black

111 10217 ShorePhone IP115 – Black

140 30035 Extension & Mailbox License

35 30039 Extension only License (requires ShortTel 5.2 or higher)

30 30043 SIP Trunk Software License

25 30053 SIP Device License (License to allow a SIP device to register with

ShortTel system. SIP devices also require SKU 30035 or 30039 to operate) – for US i

145 40005 Personal Access License (version 8.0)

7 40006 Operator Call Manager (version 8.0)

1 10576 ShoreTel IP Phone IP480

1 10581 Mitel Voice Switch ST100A (Serial #108620FW191458CD8B)

1 10581 Mitel Voice Switch ST100A (Serial #108620FW191558CF9F)

30 30150 ShoreTel Connect ONSITE Telephony to Essentials Upgrade License

Bundle

AudioCodes Equipment:

Quantity Item ID Item Description

1 AC-ACTS24x7-M1K_S1/YR AudioCodes Support (ACTS) 24X7 S1/YR

1 AC-ACTS24x7-M1K_S13/YR AudioCodes Support (ACTS) 24X7 S13/YR

1 AC-ACTS24x7-M1K_S20/YR AudioCodes Support (ACTS) 24X7 S20/YR

1 AC-AHR-M1K_S1/YR AudioCodes AHR Support: Add-on to ACTS S1/YR

1 AC-AHR-M1K_S13/YR AudioCodes AHR Support: Add-on to ACTS S13YR

1 AC-AHR-M1K_S20/YR AudioCodes AHR Support: Add-on to ACTS S20/YR

File details come from the government source that posted it. Updated .