Attachment 3 - Evaluation Criteria.docx

DURABLE MEDICAL EQUIPMENT FOR VA CARIBBEAN HEALTHCARE SYSTEM – RFQ 36C24821Q1156

EVALUATION CRITERIA

Provision 52.212-2, Evaluation – The Government will assess the capability of each quote based on the following criteria which are of approximately equal value: (i) Price, (ii) Technical Approach, and (iii) Past Performance. The Government will apply first the Tier Evaluation process with additional comparative evaluation procedures in accordance with FAR 13.106-2(b)(3).

Tiered Evaluations for Small Business Concerns This solicitation is being issued as a tiered evaluation for SDVOSB concerns, or in the alternative, a tiered evaluation for VOSB concerns, or in the alternative, a set-aside for other small business concerns with HUBZone small business concerns and 8(a) participants having priority. If award cannot be made, the solicitation will be cancelled, and the requirement resolicited.

Comparative Evaluation The Government will award a Fixed Price Single Award Indefinite Delivery Indefinite Quantity with estimated quantities contract to the responsible quoter using a comparative evaluation. The comparative evaluation will be performed in accordance with FAR 13.106-2(b)(3). The government reserves the right to select a quotation that provides benefit to the government that exceeds the minimum but is not required to do so. Quoters are advised that quotation may exceed the requirements, but the government is not requesting or accepting alternate quotes; each response must respond to the solicitation requirement, stated in the RFQ.

The Government will apply the following comparative evaluation process as the basis for award:

Assess the direct comparison of one quote with another using a uniform and fair approach to determine which quote provides the government what it needs, where and when in accordance with the SOW and RFQ.

Once one quotation is found acceptable, it is compared to the remaining ones, and the “best” one is chosen for the best value to the Government.

The Government may rely on internal documentation including the Contractor Performance Assessment Reporting System (CPARS) and contracting officer’s knowledge of and previous experience with supply or service being acquired for determining Past Performance. If no record of past performance is found in CPARS, the contract shall not receive a favorable or unfavorable rating but shall receive a rating of neutral.

Information not contained in a vendor’s quote will not be considered during the evaluation. The Government intends to make award selection without discussion but may determine after evaluating submitted quotes that the elements stated in FAR 13.106-2(b) for evaluation procedures are necessary and conduct them as appropriate. The Government reserves the right to make no award if no quotes meet the requirements of this solicitation

Factor 1: Price evaluation:

Price: The Quoter shall submit fair and reasonable prices for all services. The quote should contain the best terms from a competitive market price standpoint and will be evaluated comparatively against all quotes accepted. Firms submitted price will be compared to other quoters prices and the Independent Government Cost Estimate (IGCE) on a best or better comparative bases.

Price will be evaluated for reasonableness.

The Government will evaluate quotes for award purposes by adding the total price for all options to the total price for the requirement. Evaluation of options shall not obligate the Government to exercise the options.

Factor 2: Technical Evaluation:

TECHNICAL APPROACH: Each quoter must submit a written technical narrative and quote for evaluation which must provide sufficient information to demonstrate the corporate capabilities to satisfactorily perform the work involved. The evaluation will ensure the submittal meets or exceeds the program minimum requirements set forth in the SOW: Technical Quotes must address the following (please tab/index them accordingly):

Sub-Factor 2.1 Storage/Warehouse/Facility: Quoter shall identify the facility factors to be used under this contract. Facility description shall include location, size, layout, environmental and safety controls. Inventory mythology: separation of clean, patient-ready equipment and contaminated equipment that needs to be cleaned and disinfected. Compliance; safe storage and processing that's compliant with all applicable OSHA regulations and fire code safety rules.

Sub-Factor 2.2 Scope of Service Plan for Calls/Deliveries: The Quoter shall provide a plan that lists out the services the firm provides for Service call execution including policy on procedures for equipment set up/instruction, delivery procedures, cleaning and maintenance, and tracking dispersed equipment records and how the record is protected under Title 38 U.S.C United States Code) and/or U.S. Code § 7332 - Confidentiality of Certain Medical Records. A Pandemic/Emergency Operation Plan should address any specialized operations that may be adversely affected in the event of a natural or man-made disaster.

Sub-Factor 2.3 Quality Assurance/Quality Control Program: The Quoter shall provide a comprehensive Quality Assurance/Quality Control Program to meet the requirements indicated in the SOW (1) to include an Accreditation Certification submittal, policy on record retention, a disclosure policy that describes how and when information is shared with outside entities, written disaster and emergency preparedness plan. A Complaint policy describing how complaints are addressed, responded to, and documented.

Sub-Factor 2.4 Infection Control Policies: The Quoter shall provide an Infection control policies and procedures plan which describes sanitation/cleaning processes. The contractor shall provide documentation of training in infection control standards for all contractor personnel utilized in the performance of this contract.

1. Hand Hygiene

2. Wear Gloves

3. Respiratory hygiene and cough etiquette

4. Regular workplace cleaning

5. Patient Care Equipment cleaning

6. Waste Disposal Factor 3: Past Performance Evaluation:

Past performance shall be evaluated in accordance with FAR part 15.305(a)(2). Quoters shall submit information on past performance for the same or similar scope of work and complexity to the subject requirement performed in the last 5 years. Quoters may submit a Reference document listing up to 5 references to include a current contact name, e-mail address, and telephone number with a description of the work performed and questions listed. It is the Firm’s responsibility to notify references that the Contract Officer may be contacting them in connection with the acquisition.

A. Past Performance Example

(Industry Sector)

Evaluation rating/comments.

B. The Past Performance Reference Questions:

a. Timeliness of Service/Turnaround Time for delivery (in days) following vendor receipt of the prescription order.

b. Product Quality / Repair frequencies / Incidence of errors.

c. Volume - Was the vendor able to manage the volume within the established timeframes for delivery in the contract?

d. Type/Number of Billing Errors? Were invoices provided on paper or was an electronic process available/used?

e. Respect for HIPAA/Information Security – Patients / Credit Card Information. Does the vendor have the ability to encrypt patient/billing information?

f. Patient Satisfaction with the home respiratory services provided? Type/Number of patient complaints?

g. Efficiency and professionalism of administrative and laboratory service.

h. Compliant and Effective Infection Control Plan/Practices?

i. What corrective actions taken to resolve problems on past or existing contracts and trends in performance?

j. Safeguard of patient information/records.

k. Instances of nonperformance, no shows due to labor/staff delays? If yes, did the company offer any alternatives?

l. Areas were company can improve its service.

m. Would you award contract or purchase order to this company?

The Government may evaluate present and past performance information through discussions with the references provided with the solicitation; use data independently obtained from other Government or commercial sources, including, but not limited to Government databases; and/or rely upon documented business experience with the offeror.

The Government reserves the right to obtain information for use in the evaluation of past performance from any and all sources.

The performance assessment represents the Government evaluation team's judgment of the probability of a firm’s successfully accomplishing the requirement effort based on the firm’s demonstrated past and presents performances. Past performance will be rated as follows based on Relevancy and Confidence:

Relevancy Definitions

Confidence Definitions

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