Attachment 3 - Customer Satisfaction Survey.doc

DOC document 84 KB Posted Mar 10, 2022

Attached to: Amendment 0001: Q&A's for Air Terminal Units (VAV Boxes) Replacement Project at FAA's Seattle ARTCC Facility in Auburn, WA
Solicitation number: 697DCK-22-R-00238
Issued by: Department of Transportation Federal Aviation Administration Northwest Mountain Region

About this file

Written by GovTribe AI · Dec 28, 2023

This document includes a customer satisfaction survey for a past performance reference and information about a related federal contract opportunity for an air terminal units replacement project. The Federal Aviation Administration is seeking offers from qualified contractors to replace air terminal units and hot water flow control valves and reinstall existing air terminal unit controllers at its Air Route Traffic Control Center in Auburn, Washington. The procurement is set aside for small businesses with a size standard of $16.5 million in average annual receipts. The estimated value of the project is between $250,000 and $500,000. Offerors must RSVP for an optional site visit by March 24th and submit any questions by April 4th, with offers due by April 18th. The customer satisfaction survey collects performance information from past references and rates contractors on cost management, schedule compliance, safety, coordination, problem-solving, closeout process, and specification compliance.

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Other files

File	Type	Posted
697DCK-22-R-00238 Amendment 0001.pdf	PDF	Apr 6, 2022
Amend 0001 - NMD-501-41836-OS-M007.pdf	PDF	Apr 6, 2022
Amend 0001 - NMD-501-41836-OS-M008.pdf	PDF	Apr 6, 2022
Amend 0001 - NMD-501-41836-OS-M011.pdf	PDF	Apr 6, 2022
Amend 0001 - NMD-501-41836-OS-M010.pdf	PDF	Apr 6, 2022
Amend 0001 - NMD-501-41836-OS-M009.pdf	PDF	Apr 6, 2022
Attachment 1 - Specifications.pdf	PDF	Mar 10, 2022
Attachment 1(a) - Drawings.pdf	PDF	Mar 10, 2022
RFO-697DCK-22-R-00238-FINAL.pdf	PDF	Mar 10, 2022
Attachment 2 - DB WD No. WA20220011 dated 02-25-2022.pdf	PDF	Mar 10, 2022

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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS

SOLICITATION NO. 697DCK-22-R-00238

FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY

Des Moines, WA The Federal Aviation Administration (FAA) is considering a contractor for an air terminal units (VAV Boxes) Replacement Project at FAA’s Seattle Air Route Traffic Control Center (ARTCC) located in Auburn, Washington. As part of the contracting process, we are collecting past performance information on potential contractors for the project. This information will be used to assist the FAA in the selection of a contractor to complete the project. You have been listed as a past performance reference.

Please rate each of the criteria according to the following scale:

0 – 25% of the time

Strongly Disagree

PLEASE RETURN COMPLETED RESPONSE TO:

Federal Aviation Administration

ATTN: Cindi Tjelde E-MAIL: cindi.tjelde@faa.gov

26 – 40% of the time

Disagree

41 – 55% of the time

Somewhat Disagree

56 – 70% of the time

Somewhat Agree

71 – 85% of the time

Agree

86 – 100% of the time

Strongly Agree

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

RATER’S Name & Title

RATER’S Organization / agency

RATER’S TEL NO.

RATER’S E-MAIL ADDRESS:

CONTRACTOR’S NAME & ADDRESS

PROJECT TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

FORMCHECKBOX

FIXED PRICE

FORMCHECKBOX

COST + FEE

FORMCHECKBOX

COMPETITIVE

FORMCHECKBOX

NON-COMPETITIVE

FORMCHECKBOX

SET-ASIDE

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

CONTRACT AWARD & COMPLETION DATE:

PAST PERFORMANCE ELEMENT

RATING

Contractor was able to manage project cost (minimize change orders)

FORMCHECKBOX

Contractor was able to maintain project schedule (completed on time or early)

FORMCHECKBOX

Contractor adhered to all safety standards and/or requirements

FORMCHECKBOX

Contractor was efficient in project coordination and scheduling of different trades

FORMCHECKBOX

Contractor utilized problem solving skills effectively when problems arose during the project

FORMCHECKBOX

Closeout Process (Did contractor submit as-builts, warranties, etc., promptly?)

FORMCHECKBOX

Contractor was able to follow specifications, regulations, and requirements (building codes, customer specific policy, etc.)

FORMCHECKBOX

Overall customer satisfaction

FORMCHECKBOX

Comments or additional information:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

File details come from the government source that posted it. Updated Mar 10, 2022.