Attachment 2 Westnet Maintenance Performance Work Statement.pdf

1. DESCRIPTION OF SERVICES

1.1 SCOPE OF WORK: The contractor shall furnish all labor, parts materials, equipment, and transportation necessary to perform maintenance of the First-In Alerting System at Schriever SFB (SSFB) Emergency Communication Center (ECC) at bldg. 300 and Alternate ECC at bldg. 717. The intent of this PWS is to ensure that the system is inspected and maintained in accordance with National Fire Protection Association Standard(s) (NFPA) and manufacturers� specifications.

1.1.1 Station Alerting Maintenance Requirements: On-site maintenance visit shall be scheduled and coordinated by contractor for all the stations on a single mobilization.

Station Alerting maintenance includes:

a. Standard Support Monday - Friday 10 a.m. - 6 p.m. (Mountain)

b. Remote Standard Software Upgrades (via commercial internet or USB strorage drives)

c. Unlimited 24-Hour Toll-Free Support

d. Priority Equipment Delivery

e. One (1) Base-Level Voice Chip Program Change

f. Uninterrupted Power Supply (UPS) Battery Replacement as Needed

g. Onsite Annual Maintenance

h. Two Zone-Incident-Responder-District (ZIRD) Updates (per year)

a. Standard Support Monday - Friday 10 a.m. - 6 p.m. (Mountain)

b. Remote Standard Software Upgrades (via VPN)

c. Unlimited 24-Hour Toll-Free Support

d. Priority Equipment Delivery

e. One (1) Base-Level Voice Chip Program Change

f. Access To First-In Subscription Cloud Services (when available)

g. Two Zone-Incident-Responder-District (ZIRD) Updates (per year)

h. One additional onsite visit per year for maintenance issues

1.2. Refresher Training: Contractor shall provide refresher training to operators as needed at SSFB during the day maintenance services are performed.

1.3. Frequency: Evaluation of alerting system shall be conducted at least once annually and as needed for emergency repairs. Contractor shall contact the ECC Supervisor at 719-567-3370 two (2) weeks prior to performance of maintenance to coordinate access to the base.

1.4. Repairs and Parts: The contractor may be called upon to perform emergency corrective maintenance or required system upgrades on components IAW manufacturers specifications. When n o n - routine and or emergency corrective maintenance on systems or components is required, the contractor will be contacted by the ECC Supervisor, ECC Dispatchers, or Fire & Emergency Services Logistics Officer for SSFB.

Government will be present to monitor testing and ensure full operability of system following repairs and/ or maintenance.

1.4.1 Response Time: The contractor shall respond to non-routine maintenance calls within 3 days and emergency maintenance calls within 1 hour.

1.5. Technical Support: Contractor shall provide telephone support for the operators at SSFB for system troubleshooting throughout each performance period of the contract, i.e. Base period and

1.1.2 Dispatch Platform Maintenance Requirements: On-site maintenance visit to be scheduled and coordinated by contractor for all the stations on a single mobilization.

Dispatch Platform maintenance includes:

each twelve (12) month option period thereafter. The telephone service support is typically during regular business hours 0700 – 1700 Monday – Friday Mountain Standard Time however, support shall be available 24 hours a day, 7 days a week. This support shall be included in the cost of contract services. Typical calls may last from 30 to 60 minutes. If contractor cannot resolve the problem via phone call, contractor shall deploy a technician to troubleshoot the issue.

2. GOVERNMENT FURNISHED PROPERTY AND SERVICES. None.

3. GENERAL INFORMATION.

3.1. Quality Control. The contractor shall develop and maintain a Quality Program Plan (QPP) to ensure Alerting System Maintenance is performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor shall provide the QPP to the Contracting Officer within 10 calendar days after contract award .

3.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract and FAR 52.246-4, Inspection of Services. The Contracting Officer’s Representative will periodically inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not the performance meets the standards contained in this PWS.

3.3. Government Remedies. The CO shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items, for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

3.4. Hours of Operation. Normal operating hours should be between 7:00 am – 5:00pm Mountain Standard Time Monday thru Friday.

4. SECURITY REQUIREMENTS: The Contractor shall comply with all SSFB security requirements. SSFB is a controlled (restricted) area and special security procedures are utilized to deter espionage, sabotage, and theft of Air Force resources. The Contractor shall be responsible for security of his work areas in cooperation with applicable base agencies.

4.1. DELIVERIES, VENDORS, AND PART TIME (ON CALL) CONTRACTORS IN THE RESTRICTED AREA:

Deliveries, vendors and on call contractors will submit required information to Security Forces Administration, through the Quality Assurance Evaluator (QAE) and/or Civil Engineering Security Manager in order to process the requirements for temporary passes. These individuals will require a National Agency Check (NAC) before being considered.

42. VEHICLE REQUIREMENTS: The Contractor shall request, obtain, and properly use vehicle passes for all vehicles used in the performance of this contract. Any contractor vehicle, including private-owned, used in the performance of this contract shall have the company name prominently displayed on both sides of the vehicle, be maintained in good working order, meet all state licensing and insurance requirements, and be clean and painted to present a neat and professional appearance.

4.3. NATIONAL AGENCY CHECK (NAC) CHECKS: To qualify for unescorted entry to SSFB an employee must obtain a favorable NAC. The NAC will be initiated by completion of a Standard Form 85P using the latest version of the Electronic Personnel Security Questionnaire (EPSQ) program (available for download at Website www.dss.mil). The NAC requires the employee to authorize an "employment," "residence," and "criminal" history records check, and submit to fingerprinting. Upon favorable adjudication of the records check results, interim unescorted entry may be granted pending completion of NAC. Unescorted entry based on a favorable records check will be limited to Area 7 (main base portion of SSFB) with no internally controlled area access and no designated escort official authority. These record checks will be accomplished as long as the program is approved and funded by the Government.

4.4. TERMS OF VALIDITY: Contractor employees without unescorted entry authority will be continuously escorted while in a restricted area by an escort official.

4.5. DISPLAY OF AREA BADGE: While inside restricted area, Contractor personnel shall, at all times, display restricted/controlled area badges on their outer garments above the waist. Contractor personnel shall remove and secure the restricted/controlled area badges immediately upon departure from the restricted area to prevent loss.

Incidents of a person not properly displaying badges or violating escort procedures shall be treated as a breach of security and that person shall be susceptible to apprehension, search and detainment. Any person inside a restricted area without a restricted/controlled area badge will be detained or apprehended, searched, removed, and turned over to appropriate authorities for disposition.