Attachment 2- Statement of Work (SOW).docx

STATEMENT OF WORK (SOW)

FOR

LAUNDRY SERVICES

FOR

MORON AIR BASE

24 February 2026

LAUNDRY AND DRY CLEANING SERVICE

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, supervision, personnel, equipment, materials, tools, supplies, transportation, and other items necessary to perform “Laundry and Dry-Cleaning Services”, including pick-up and delivery of all items to be serviced for the Dining Facility and Contingency Dorms at Moron Air Base.

1.1. SPECIFIC REQUIREMENTS:

1.1.2. For Dining Facility(DFAC), and Contingency Dorms: All laundry and dry-cleaning services performed by the contractor shall comply with all health, safety and environmental standards prescribed by Spanish law.

1.1.3. Packing of clean laundry. After all items have met the pertinent cleanliness standards as listed in paragraph 1.1.2, items shall be bundled, folded, placed on hangers, tied, and/or grouped, and wrapped with clear plastic film as stated in Appendix B.

1.1.4. Turn-around-time. Turn-around time for all items under this contract is twenty-four (24) hours or one (1) working day and/or the next delivery day in accordance with Appendix A, paragraph 2. This does not include the pick-up day. The pick-up day is considered a driving day not wash day. This will enable the contractor to have one full day launder all items. Items picked up on Friday must be returned on the following Monday and/or the next delivery day in accordance with Appendix A, paragraph 2 and except as noted in paragraph 3.1.

1.1.5. Time Extension. In the event additional time is required to process or deliver the items under the SOW, the contractor shall inform the Authorized BPA Callers of such fact. Such communication does not have to be in writing, a telephone communication or email will suffice.

1.1.5.1. Contractor Repairs. With the exception noted below, all damaged items caused by the Contractor or contractor processing shall be repaired. These damages can include but are not limited to rips, tears, open seams, holes up to five (5) centimeters in length, broken zippers, missing or broken buttons and any other damages caused by the Contractor or his processing.

1.1.5.2. Exception: Lodging linens and towels. Towels damaged by the contractor shall be replaced, and will not be repaired. The item or items damaged by the Contractor or by his processing shall be replaced at the Contractor’s expense. Replacement of such items can be done in one of the following ways:

· Option A- A deduction in the Contractor’s end of month invoice. The deducted total will consist of the actual material cost to the Government to re-purchase lodging linens and towels damaged by the contractor.

· Option B- The Contractor can, himself, purchase and deliver to the Government the total damage linens and/or towels.

1.1.6. Authorized Landry items. The contractor shall not clean items that are not listed in Appendix B- estimated Workload Data. If non-listed items are found, they will be returned un-cleaned to the using agency. The Contractor shall not be reimbursed for cleaning items not listed in Appendix B. Changes to Appendix B will be accomplished through a revised Statement of Work.

1.1.7. Unsatisfactorily Laundered Items/Re-performance. All unsatisfactorily laundered items under this contract shall be re-cleaned and returned at no cost to the Government within Forty-eight (48) hours after notification. Government personnel shall separate unsatisfactorily cleaned items from new laundry by placing the items in a bag and completing a separate count sheet that is marked “Re-perform” at the top. The total number of items to be re-performed per each month shall not exceed twenty (20) pieces, deductions in Contractor invoice will be applied for re-performance of items that exceed the threshold of twenty (20).

1.1.7.1. Heavily Soiled/Stained Linen. Heavily soiled/stained linen shall be marked and identified by either party as “Heavily Soiled/ Stained Linen” and placed in a separate bag. Contractor shall only perform the service for heavily soiled linen if the linen is not permanently stained. In the event that a piece of linen is permanently stained they will inform the customer of this and return it to them. If the heavily soiled linen can be cleaned the contractor shall only re-perform heavily soiled and or stained items only one (1) additional time if the first wash is insufficient.

1.1.8. Verification of Quantity. Counting of items to be laundered shall be accomplished by both the Linen Exchange personnel (at each location) and the Contractor simultaneously. The word simultaneously means at the same time; together. This verification of quantity and items shall be accomplished at the time of pick-up and delivery. Both parties shall sign the Count Sheet; i.e. Appendix D (1) for Hotel Frontera, (2) for Contingency Dorms, (3) Dining Facility. Both signatures constitute agreement for both parties on the number of items counted. The contractor shall receive the signed original of the count sheet and the Linen Exchange personnel shall retain a copy of the same.

1.1.8.1. Upon delivery, both the contractor and Linen Exchange personnel shall simultaneously verify the quantities at the time of delivery. The quantity returned shall be recorded in the “count sheet/delivery ticket” and signed by both the Contractor and the Linen Exchange personnel. The contractor shall receive the signed original of the count sheet and the Linen Exchange personnel shall retain a copy of the same.

1.1.8.2. The contractor shall ensure the correct items and quantities are returned to the location they were picked up, on the next scheduled pick-up/drop-off date.

1.1.9. Accountability/Invoicing: The contractor shall perform all clerical and bookkeeping functions to provide accountability for billing and inventories.

1.1.9.1. Invoicing. Invoicing will be conducted on a monthly basis. One (1) itemized invoice listing the individuals and total amount for each authorized user must be forwarded to Hotel Frontera. All invoices shall be received no later than the 3rd workday of the following month. Failure to do so may prevent timely reimbursement for service provided.

2. GOVERNMENT & CONTRACTOR FURNISHED PROPERTY.

2.1. Government furnished property: 5 linen carts and disposable bags.

2.2. Contractor furnished property: 5 linen carts and disposable bags in sufficient quantities at each location.

3. HOURS OF OPERATION

3.1. Pick-up and delivery times of items will be accomplished Monday through Friday, except on recognized Spanish holidays. Limited service will be required on recognized American holidays and Wing down days, family days, and CAD (Contingency Appreciation Day) days. One of the Authorized BPA Callers will notify the contractor at least one business day in advance of any closure. Delays may be expected occasionally during Wing exercises, deployments, and contingencies. Contractor will not be held responsible for delays caused by these circumstances, nor will they be provided additional monetary compensation for such delays.

3.1.2. Spanish Holidays: (All Spanish holidays are “NON-SERVICE DAYS”)

- New Year’s Day

- Three Kings Day

- Andalucía day

- Good Thursday & Friday

- Labor day

- Ascension Day

- Columbus day

- All Saints Day

- Constitution day

- Immaculate Conception

- Christmas Day

4. Security Requirements. The contractor shall obtain the following pass and identification items for all personnel employed under this contract who require entrance to Moron Air Base:

- Drivers shall wear a badge or uniform that represents the name of the company and the name of the employee

4.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

4.2. The contractor shall be responsible for safeguarding all government property provided for contractor laundering and/or dry cleaning purposes.

4.3. Certifications. The contractor shall be responsible for obtaining all certifications, licenses, permits, and associated documentation to perform all services listed in this Statement of Work.

5. Performance of Services during Crisis Declared by the National command Authority or Overseas Combat Commander. In accordance with DODI 3020.37, paragraph 6c, Laundry and Dry Cleaning Services located at the designated points in accordance with APPENDIX A, Moron AB Spain are considered non-essential, unless declared as “vital to mission continuance” by the Installation Commander.

APPENDIX A

AUTHORIZED USERS and

DELIVERY SCHEDULES

1. The following are authorized users of this Laundry Service Contract. Each authorized user shall complete a count sheet. The contractor shall issue a separate delivery ticket and invoice as written in the Statement of Work.

2. The contractor shall pick-up and deliver to the listed facilities within the specified time frame and on the scheduled days as follows:

3. A map indicating locations of all above-mentioned facilities is included in Appendix C.

NOTE:

1. Elevators are available for Bldg. 303; if not working contractor may have to carry clean and dirty laundry to the different floors if necessary.

2. No elevators are available in Bldgs. 119/114, or 115, but linen will be picked up and returned to first floor entrances.

APPENDIX B

ESTIMATED WORKLOAD DATA

LEGEND OF METHODS:

l=launder (based on product manufacturer’s label of instructions)

APPENDIX C

DELIVERY MAPS

1. Attachment #1: Base map and delivery points.

APPENDIX D

COUNT SHEET DELIVERY TICKET

1. Attachment #2: Count Sheet Delivery Ticket

Requirements Document: Laundry and Dry-Cleaning Services Reference: Statement of Work (SOW) for Moron Air Base, 24 February 2026 Effective Date: 25 February 2026

1.0 Introduction and Purpose

This document outlines the comprehensive requirements for the provision of laundry and dry-cleaning services at Moron Air Base, Spain. The successful contractor shall be responsible for fulfilling all operational, quality, and security stipulations contained herein. The objective is to ensure consistent, high-quality service for all designated facilities, including the Dining Facility and Contingency Dorms.

2.0 General Scope of Work

The contractor shall provide all management, supervision, personnel, equipment, materials, transportation, and other items necessary to perform complete laundry and dry-cleaning services.

3.0 Service Level and Operational Requirements

The contractor must meet the following standards for service delivery, quality control, and operational procedure.

4.0 Handling of Damaged Items

The contractor is liable for items damaged during processing and must adhere to the following protocols.

5.0 Schedule and Security

6.0 Referenced Appendices

The following appendices form an integral part of this requirements document:

· Appendix A: Authorized Users and Delivery Schedules

· Appendix B: Estimated Workload Data

· Appendix C: Delivery Maps

· Appendix D: Count Sheet Delivery Ticket

Of course. A daily operations checklist is a great way to ensure all requirements are consistently met.

Here is a checklist designed for the contractor's daily use, based on the formal requirements document.

Daily Operations Checklist: Laundry Services, Moron AB Date: _________________ Driver/Team Lead: _________________ This checklist must be completed each day of operation to ensure compliance with the Statement of Work.

Phase 1: Pre-Departure & Vehicle Readiness

· Personnel Check: Confirm all staff have their Moron Base Entry ID and are wearing proper company identification (uniform/badge).

· Vehicle Check: Confirm the vehicle has its valid Moron Vehicle Pass.

· Supplies Check: Ensure the vehicle is stocked with sufficient disposable bags and has the required number of linen carts.

· Documentation Check: Confirm a fresh supply of Count Sheets (Appendix D) is in the vehicle.

· Review Schedule: Confirm any notifications regarding limited service on U.S. holidays or Wing down days.

Phase 2: On-Base Pickup & Delivery Route (0800 - 1200 hrs)

· For EACH Location (Hotel Frontera, Contingency Dorms, Dining Facility):

· Arrive within the 0800-1200 window.

DELIVERY of Clean Laundry:

· Simultaneous Count: Unload clean items and count them with the Linen Exchange personnel to verify quantities.

· Sign-Off: Both you and the government personnel sign the "delivery" section of the Count Sheet.

· Retain Original: Collect the signed original copy of the delivery ticket.

PICKUP of Dirty Laundry:

· Segregation: Identify and separate any bags marked "Re-perform" or "Heavily Soiled/Stained".

· Simultaneous Count: Count all dirty items with the Linen Exchange personnel.

· Sign-Off: Both you and the government personnel sign the "pickup" section of the new Count Sheet.

· Retain Original: Collect the signed original copy of the pickup sheet.

· Unauthorized Items: Check for any items not listed in Appendix B. If found, notify the on-site personnel and return them un-cleaned.

Phase 3: At the Processing Facility

· Sort Incoming Laundry: Separate items based on type and required cleaning method (launder, dry clean, press, etc., per Appendix B).

· Prioritize Re-performance: Process all "Re-perform" items first to ensure they meet the 48-hour return window.

· Handle Soiled Items: Process "Heavily Soiled/Stained" items. If stains are permanent after one wash, set the item aside to be returned un-cleaned.

· Quality Inspection: After cleaning, inspect all items for damage.

· Repair Damages: For any contractor-caused damage (rips, tears, broken zippers), send items to the repair station.

· Report Damaged Towels: If a towel is damaged, do not repair. Report it immediately to management for replacement (either via invoice deduction or direct purchase).

· Final Packaging: Fold, hang, and wrap all clean items according to the specifications in Appendix B.

Phase 4: End-of-Day Administration

· File Paperwork: Securely file all original, signed Count Sheets from the day for the monthly invoice.

· Report Delays: If any part of the process was delayed, ensure the Authorized BPA Callers have been notified by phone or email.

· Log Issues: Document any damaged items, permanent stains, or customer issues in the daily logbook for tracking.