Attachment 2 - Statement of Work.pdf

STATEMENT of WORK (SOW)

NEVADA ARMY NATIONAL GUARD

2460 FAIRVIEW DRIVE CARSON CITY, NV 89701

2021-12-22

TABLE OF CONTENTS

INTRODUCTION/BACKGROUND

SCOPE OF WORK

PERIOD OF PERFORMANCE

PLACE OF PERFORMANCE

WORK REQUIREMENTS

OTHER REQUIREMENTS

INTRODUCTION/BACKGROUND

The Nevada Army National Guard (NVARNG) has standardized all Multifunction Devices within the State of

Nevada by purchasing and replacing copiers within the state. Inventory currently contains a mix of 1 Kyocera copiers, and 75 Canon copiers. Kyocera copiers can no longer be purchased through designated mandatory sources of supply, and the NVARNG has purchased more Canon devices, so Canon has been chosen as the brand to standardize with. The NVARNG requires a Services and Supply contract for all of the copier inventory.

SCOPE OF WORK

The Nevada Army National Guard is requesting maintenance services for all Canon and Kyocera Multifunction copier machines to support Northern and Southern Nevada. There is a total of 75 Canon devices and 1 Kyocera devices. A single vendor must be capable of servicing all machines in all locations (see Attachment 1).

Canon Multifunction Devices have the following capabilities:

• Copy Functionality with copy speeds up to 45ppm

• Printing with print speeds up to 45 ppm.

• Scanning

• Faxing

• CAC/PIV ready

PERIOD OF PERFORMANCE

The period of performance for the Copier Maintenance Project is one base year (365 days) and up to 4 option years. All work must be scheduled to complete within this timeframe. Any modifications or extensions will be requested through the NVARNG G6 and vendor contracting officers for review and discussion. The base year of performance is anticipated to begin 1 February, 2022, and continue through 31 January, 2023.

PLACE OF PERFORMANCE

The selected vendor for the Copier Replacement and Maintenance Project will perform the required maintenance at all facilities supported by the Nevada Army National Guard. The armories, facilities, and recruiting stations throughout Nevada (see Attachment 1). Locations may be added or removed during the period of performance.

Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

WORK REQUIREMENTS

As part of the Copier Maintenance Service the vendor will be responsible for completing tasks throughout the performance period. The following is a list of these tasks which will result in the successful completion of this requirement:

Routine Service Calls:

• Vendor will provide all service and repairs for the life of the machines while under contract.

• All repair work shall be in accordance with normal commercial practices using parts specified by the copier manufacturer or items of equal or better quality.

• Downtime of the copier will be kept to an absolute minimum.

• The Vendor shall dispatch a service technician in response to service calls typically within two (2) hours after notification during normal business hours (8:00 a.m. to 5:00 p.m. PT, Monday through Friday) and within four (4) hours after notification at all other times.

Service calls will be made by users of the equipment within the Nevada Army National

Guard.

Supplies:

• All toner will be supplied by the Vendor for the covered machines.

• All waste toner collector supplies will be supplied by the Vendor for the covered machines.

OTHER REQUIREMENTS

An itemized invoice with the billing period noted shall be submitted no more frequently than monthly.

SECURITY TRAINING REQUIREMENTS

AT Level 1 Awareness Training (AT): Contractor employees, to include subcontractor employees, requiring access to Army installations and facilities shall complete AT Level 1 Awareness training within 30 calendar days of the contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the Contracting Officer's Representative (COR) or Contracting Officer (KO) (if a COR has not been appointed) within 45 calendar days. New employees shall complete the training within 60 calendar days of commencing performance of work under this contract

Operations Security (OPSEC) training: Contractor employees, including subcontracted workers, performing duties on Army installations and facilities shall complete Level 1 OPSEC training within 30 calendar days of contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the KO (or COR if designated) within 45 calendar days. New employees shall complete the training within 60 calendar days of commencing performance of work under this contract.

iWATCH Training: Contractor personnel performing work under this contract shall complete the local iWATCH training program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the KO (or COR if designated). This training shall be completed within 30 calendar days of contract award with the certificates provided to the KO within 45 calendar days. New employees shall complete the training within 60 calendar days of commencing performance of work under this contract.

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SECURITY REQUIREMENTS

COMSEC/IT Security: All communications with DOD organizations are subject to communications security (COMSEC) review. The Contractor will be aware telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time they place a call or receive a call they are subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring employees are aware of the COMSEC considerations. Contractor employees will not have access to DOD networks or equipment other than the copiers under maintenance.

Contractor is prohibited from possessing weapons, firearms or ammunition, on themselves, or within their contractor-owned or privately-owned vehicle while on post. Government vehicles or property will not be provided. The contractor must understand that any operations on Government properties are fully inspectable (on a no-notice basis) by law enforcement agencies, to include post and outside security and safety agencies.

Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements. Contractor employees must comply with all personal identity verification requirements as directed by DOD, HQDA and/ or local policy. The Force Protection Condition (FPCON) at any individual facility or installation may change at any time and cause changes in contractor security policy compliance requirements or processes.

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