Attachment 2-Statement of Work.pdf

STATEMENT OF WORK

A. Scope of Work

The Enterprise Program would like to request a contract for an 24/7 live answering service to assist with time and attendance. This service will be in support of Enterprise Field activities which include field project work and meetings, and trainings. Enterprise is a national program organized under the Washington Office, Business Operations. This service will be a back-up method of communication if the employees are unable to contact their local Forest Service

Dispatch Center. Currently, the Enterprise Program has about 150 field-going employees that would be frequently using this service nationwide; however, it would be available for all

Enterprise employees. The estimated number of hours for this service is 15 hours per month on average. The contractor will not be asked to complete any additional services other than recording and sharing the employee’s location and timeframe with Forest Service contact If employee needs further assistance after their check-in, the Forest Service will be in charge at that point.

Enterprise Program has and existing Check-in/Check-out (CICO) plan that provides direction and a framework to assist in accounting for the location and safety of EP employees while they perform work in a variety of locations and conditions. Because the availability of FS dispatch centers is inconsistent, first line supervisors have historically filled the role of duty officer and continue to do so in most circumstances, providing safety oversight during and after business hours. The plan directs first line supervisors, designated employees or duty officers, or dispatch centers to perform these functions, providing safety oversight during and after business hours.

Night and weekend shifts, in additional to normal work schedules. We are requesting an answering service that, in effect, would create a number for employees to call and check in with a live person. The selected contractor would be required to provide 24 hours per day, 365 days per year coverage. The answering service would provide a daily, could be twice a day as needed, review of the employees checked “out to the field” and alert Supervisors if employees have not “checked-in” by the designated time. This answering service would help to ensure that employees are safely home from the field and notify Supervisors if additional action is needed.

This is an additional safety tool that would be integrated with our existing CICO policy and augment our EP In/Out Board system.

B. Definitions

“Check Out” -individual or crew heading to their work location

“Check-In” individual or crew returning from work location. Done for the day, Off Duty

C. Specifications

1. Contractor to provide a Live answering time and attendance service. Contractor will provide a nationwide toll-free telephone number for individual or crew to call/text and check-in and check-out.

2. Contractor will record the following information: individual or crew calling, work status, working alone? Crew leader, location (start and evening destination), vehicle number, supervisor or Alternate Supervisor, return time and date or other notes/comments. The contractor will record the information in their system.

3. Forest Service will designate a time for contractor to make sure that all individuals or crew members have checked in. It is the employee’s responsibility to update their status with the answering service if the location or other information has changed.

4. Contractor will alert designated contacts with a call, text, or both to Supervisors/Line Staff

Officers etc. if employee(s) have failed to check-in.

5. 24 hours per day, 365 days a year availability is required with daily (morning and evening) review of employees that have not “checked in” by their designated time.

D. Training and Instructions for Employees

The Contractor will be required to create a pdf that can be handed out to employees. This pdf will give instructions for the process of getting ahold of the check-in contact and the call-in number.

E. Period of Performance

Period of performance- Date of Award-05/30/2026

This will be a 5-year, Single Award IDIQ Contract, with 5 ordering periods:

Ordering Period 1: Date of Award-05/30/2022

Ordering Period 2: 05/31/2022-05/30/2023 Ordering Period 3: 05/31/2023-05/30/2024 Ordering Period 4: 05/31/2024-05/30/2025 Ordering Period 5: 05/31/2025-05/30/2026