Attachment 2 - Statement of Work.pdf
PDF 202 KB Posted
- Attached to
- Granicus GovDelivery Software-as-a-Service
- Solicitation number
- F2XH310205AW01
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 1 - Contract Clauses and Provisions.pdf | ||
| Attachment 3 WD 2020.pdf | ||
| Synopsis Solicitation govDelivery SaaS.pdf |
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Statement of Work (SOW)
Eaker Center, Profession of Arms Center of Excellence (PACE)
Communication Cloud Digital Communication Management Software-as-a-
Service (SaaS) Subscription
A "communications cloud annual subscription" beginning on 3 September 2020 to a "digital engagement service" that will enable the Eaker Center, Profession of Arms Center of Excellence
(PACE) staff create, edit, modify and disseminate communication (i.e. bulletins, messages) via electronic media platforms to individual subscribers of our products (documents and media), services (facilitated and self-paced learning content), and content (news articles and course schedules).
The Cloud SaaS shall include, as a minimum:
1. FedRAMP approved
2. Up to 999,999 Potential Users
3. Unlimited email sends with industry-leading delivery and management of all bounces
4. Support to upload and migrate existing email lists
5. Access to participate in the GovDelivery Network (this is the current network PACE subscribers are managed)
6. Ability to send mass notifications to multiple devices
7. 24/7 system monitoring, email and phone support during business hours, auto-response to inbound messages from end users, and emergency support
8. Text-to-subscribe functionality
9. Up to 2 Web-hosted training sessions annually
10. Up to 50 administrators
11. Access to a complete archive of all data created by the client for 18 months (rolling)
12. Up to 3 hours of message template and integration development
13. Up to 100 subscription topics
14. Up to 100,000 SMS/text messages per year from a shared short code within the United
States*
*There is no requirement to support international numbers, at this time
GovDelivery” is the sole-Defense Information Systems Agency (DISA) identified Department of Defense (DoD) provisionally authorized Communications Cloud, Government Community
Cloud, Software as a Service, Level 2 platform. This “authority-to-operate” is a DISA requirement when procuring SaaS for this service
File details come from the government source that posted it. Updated .