Attachment 2 - Statement of Work.docx

Attachment 2

ICE Enforcement and Removal Operations Court Document Retrieval Services Statement of Work

GENERAL

1.0 BACKGROUND

The arrest, detention, and removal of criminal noncitizens from the United States is one of U.S. Immigration and Customs Enforcement’s (ICE) current priorities. To initiate Removal Proceedings under sections 237 and 212 of the Immigration and Nationality Act, court-certified conviction records are required to sustain removability charges based on criminality.

The purpose of this requirement is to procure web-based court document retrieval services to allow ICE, Enforcement and Removal Operations (ERO) Field Offices and Headquarters components the ability to retrieve mission-critical court records quickly and conveniently. Currently, court-certified court documents are retrieved by ICE employees in person, or via U.S. Mail, which costs the government significant man-hours and causes unnecessary delays.

1.1 SCOPE

The contractor shall provide a web-based court document request and retrieval platform. The platform shall have the capability for ICE personnel to electronically request specific documents and have those court-certified documents electronically and/or physically returned to the requesting personnel in an expeditious manner. The platform will draw from all necessary U.S. federal, state, county, and municipal courts and must provide coverage for all U.S. States and territories, and the associated court jurisdictions therein.

The retrieval platform shall include, but is not limited to, access to the following court document types:

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 Web-Based Platform

The contractor shall provide a web-based platform, accessible by username and password, that allows for the online requesting of all types of necessary court documents as requested. The contractor shall be responsible for all infrastructure, maintenance, and operations of the platform.

2.2 Government Document Request

The platform shall have the capability to allow for government users to electronically request specific court documents based on jurisdiction, subject name and date of birth, document number, case number, docket number, state ID number, FBI Number, or other unique identifiers commonly used by localities to identify case records.

2.3 Notification of Document Status

The contractor shall provide email notification to the ICE user as their request is processed, including completion of each associated phase (receipt, processing, confirmation from jurisdiction, mailed, etc.) and that their request has been completed and the retrieved documents are available to be viewed.

2.4 Non-Archived/Archived Document Retrieval and Delivery

The contractor shall fulfill all requests within 72 hours for non-archived court records. A request shall be considered fulfilled when the requested records have been retrieved from the court and electronically returned to the requestor. If requested, the contractor shall provide physical court-certified copies to ICE offices via U.S. Mail or commercial carrier.

Archived record orders, if available, shall be considered fulfilled when the requested records have been retrieved from the court and electronically returned to the requestor within fourteen (14) calendar days from the time of request. If requested, the contractor shall provide physical court-certified copies to ICE offices via U.S. Mail or commercial carrier.

2.5 User Access

The contractor shall provide access for up to 1,500 concurrent users.

2.6 Adding/Deleting Users

The contractor shall have the ability to add new users or delete existing users within 24 business hours of ICE’s request.

2.7 Training and User Management Support

The contractor shall provide training and user management support for all users to ensure proper guidance and navigation of the retrieval platform.

3.0 OTHER APPLICABLE CONDITIONS

3.1 Period of Performance

The period of performance for this contract is base year one (1) 12-month, and four (4) 12-month option periods. The period of performance is estimated to begin 1 November 2022.

3.2 Place of Performance

The principal place of work will be at the contractor’s facility or its designated alternate workplace.

3.3 SECTION 508 COMPLIANCE

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D, and available at https://www.ecfr.gov/current/title-36/chapter-XI/part-1194. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

1.1 Section 508 Requirements for Technology Services

1. When developing or modifying ICT, the Contractor is required to validate ICT deliverables for conformance to the applicable Section 508 requirements. Validation shall occur on a frequency that ensures Section 508 requirements is evaluated within each iteration and release that contains user interface functionality.

2. When modifying, installing, configuring or integrating commercially available or government-owned ICT, the Contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

3. When developing or modifying electronic documents and forms provided in a Microsoft Office or Adobe PDF format, the Contractor shall demonstrate conformance to the applicable to the applicable Section 508 standards (including WCAG Level A and AA Level 2.0 Success Criteria) by conducting testing using the test methods published under “Accessibility Tests for Documents” at https://www.dhs.gov/compliance-test-processes.

4. When developing or modifying ICT deliverables that contain the ability to automatically generate electronic documents and forms in Microsoft Office and Adobe formats, or when the capability is provided to enable end users to design and author web based electronic content (i.e. surveys, dashboards, charts, data visualizations, etc.), the Contractor shall demonstrate the ability to ensure these outputs conform to the applicable Section 508 standards (including WCAG 2.0 Level A and AA Success Criteria). The Contractor shall demonstrate conformance by conducting testing and reporting test results based on representative sample outputs. For outputs produced as Microsoft Office and Adobe PDF file formats, the Contractor shall use the test methods published under “Accessibility Tests for Documents”, which are published at https://www.dhs.gov/compliance-test-processes. For outputs produced as web based electronic content, the Contractor shall use the DHS Trusted Tester for Web Methodology Version 5.0, or successor versions. This methodology is published at https://www.dhs.gov/trusted-tester.

1.2 Section 508 Deliverables

1. Section 508 Test Plans: When developing or modifying ICT pursuant to this contract, the Contractor shall provide a detailed Section 508 Conformance Test Plan. The Test Plan shall describe the scope of components that will be tested, an explanation of the test process that will be used, when testing will be conducted during the project development life cycle, who will conduct the testing, how test results will be reported, and any key assumptions.

2. Section 508 Test Results: When developing or modifying ICT pursuant to this contract, the Contractor shall provide test results in accordance with the Section 508 Requirements for Technology Services provided in this solicitation.

3. Section 508 Accessibility Conformance Reports: For each ICT item offered through this contract (including commercially available products, and solutions consisting of ICT that are developed or modified pursuant to this contract), the Offeror shall provide an Accessibility Conformance Report (ACR) to document conformance claims against the applicable Section 508 standards. The ACR shall be based on the Voluntary Product Accessibility Template Version 2.0 508 (or successor versions). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed by following all of the instructions provided in the template, including an explanation of the validation method used as a basis for the conformance claims in the report.