ATTACHMENT 2 -SSN_PWS for ACS Maintenance.pdf

Performance Work Statement (PWS)

Maintenance of the Acquisition Management Complex Access Control System

March 2026

1.0 Contract Type and Structure

1.1. Contract Vehicle: This contract shall be established as a Blanket Purchase Agreement (BPA) or an Indefinite Delivery, Indefinite Quantity (IDIQ) vehicle. This structure is intended to streamline the procurement and payment process for services required by multiple using parties within the government.

1.2. Ordering and Billing: Individual divisions or sections are authorized to place orders and bill directly against this contract for services rendered. Payments may be executed using a Government Purchase Card (GPC) or through a Task Order with an associated Purchase Request (PR).

2.0 Scope of Work

2.1. The Acquisition Management Complex (AMC) Access Control System (ACS) provides secure access control to sensitive areas, ensuring compliance with HSPD- 12 and FIPS-201 regulations. The purpose of this contract is to ensure the ongoing functionality, security, and compliance of the ACS, maintaining the system previously installed.

2.2. The scope of this contract covers the maintenance of the Access Control System installed at the AMC and other outlying buildings. The ACS includes 328 access-controlled doors spread across 14 buildings. The contractor shall ensure that the system remains fully operational, secure, and compliant with all federal requirements.

2.3. All personnel performing work under this contract shall possess current and valid Genetec certification appropriate to their assigned duties. Certification shall be required as a condition of authorization to access, configure, maintain, or interface with any Genetec systems or components. Personnel without such certification shall not engage Genetec for technical support or perform related system activities. Documentation of certification status shall be made available to the Government upon request.

2.4. Buildings Covered: See attached drawings for more details The following table details number of doors in each building that are included in the maintenance scope:

Building Number Number of Doors

Building 7 11 doors

Building 11 19 doors

Building 12 8 doors

Building 16 4 doors

Building 17 8 doors

Building 32 7 doors

Building 46 14 doors

Building 56 2 doors

Building 553 116 doors

Building 556 37 doors

Building 557 50 doors

Building 558 34 doors

Building 559 4 doors

Building 560 14 doors

3. Background

3.1. The system that is in place is a Genetec Security Center -Synergis system that is being used for the PACS infrastructure and an HID Global Validation System for Genetec Security Center – Synergis.

3.2. The system uses Veridt Stealth Dual Contact/Contactless Keypad reader (model # SY-900W2036-OXYON), OSDP, HID embedded compatible, Multifactor authentication for PIV, pIV2, CAC, TWIC, ISO 7816 & ISO 14443, IP 65 metal domed backlit keypad for tactile feedback: tamper resistant mounting with tamper switch.

3.3. The readers are tied to the system using Synergis Cloudlink (Model # SY- CLOUDLINK), a Mercury Intelligent Controller, Linux based, 8In/4Out/2Rd, 3rd Party Application support (Model # SY-LP4502) and Mercury MR52 2-reader interface module Series 3 (8 inputs, 6 relays, PCB only) (Model # SY-MR52-S3)

4. Preventive Maintenance

4.1. The contractor will conduct quarterly Preventive Maintenance (PM) for the ACS, ensuring that all components are tested and function correctly. This checklist will include:

Testing card readers

Testing door position switches

Testing exit devices and sensors

Panel diagnostics

Battery load tests

Event log reviews

Backup verification

5. Corrective Maintenance Base hours of operation are between 0800 to 1600 each day.

Priority Levels: Corrective maintenance will be classified into three priority levels:

5.1. Emergency: System failure (e.g., building access down, security risk, life safety concern). Response Time: Contractor shall acknowledge within 1 hour and be on-site within 4 hours or by 0800 next business day, whichever comes first

5.2. Urgent: Critical but mitigated through alternative procedures (e.g., degraded system performance). Response Time: Acknowledge within 4 hours; on-site arrival within 8 hours or by 0800 next business day, whichever comes first

5.3. Routine: Non-critical issues. Response Time: Acknowledge within 1 business day; on-site arrival by 0800 next business day, whichever comes first.

5.4. Service Acknowledgment: Response time is measured from receipt of notification in the ticketing system, phone call, or from CO/COR authorization.

6. Buildings, Network Dependencies, and Remote Access

6.1. Base Network Dependencies: The ACS system relies on the base-wide network infrastructure. The contractor shall coordinate with AMC security desk in building 557.

6.2. Remote Diagnostics: Remote diagnostics will be allowed if it complies with base cybersecurity controls and approved by the COR. The contractor must specify VPN or remote access methods and ensure adherence to security protocols.

6.3. Cybersecurity Controls: The contractor shall adhere to the applicable cybersecurity controls as required by the government and base security policies, including any required NIST standards.

7. Electrical Work Requirements:

7.1. Inclusion of Electrical Work: The Contractor shall be responsible for performing and managing all electrical work related to the access control system required during the period of performance, unless otherwise directed by the Contracting Officer or Contract Officer Representative. The Contractor shall ensure compliance with all federal, state, and local codes, as well as Department of Defense and Base regulations. If electrical work is required that falls outside the scope of the primary contract, it will be handled through a separate contract or by coordinating with the in-house electricians.

8. Performance Standards

8.1. Preventive Maintenance Reports: The contractor will submit quarterly reports documenting the completion of the PM activities. These reports will include any recommended repairs or upgrades.

8.2. Corrective Maintenance Logs: The contractor will submit service logs for all corrective maintenance performed, detailing the work completed and any parts replaced. Service logs will be submitted within 3 days after completion of maintenance.

8.3. Annual Preventive Maintenance Report: The contractor will provide an annual preventive maintenance report documenting the system’s health, performance, and any recommendations for system upgrades. This report should be completed within 1 week prior to the POP.

8.4. Reporting format: All reports and logs should include the following details: date of service, description of maintenance performed, the technician responsible for the work, their labor category, and any additional findings. The report may be submitted in either spreadsheet or document format.

8.5. Estimate vs. Actual Reconciliation: If the work is expected to exceed the estimate by more than 10%, the contractor must obtain approval from the Contracting Officer (CO) or Contracting Officer's Representative (COR).

8.6. Not-to-Exceed Ceiling: The contract will include a not-to-exceed ceiling for each option year. The contractor is required to obtain written authorization (service order or task) from the government before proceeding with any work. The authorization shall include a detailed description of the issue, an estimate of labor hours, and a list of required parts, except in instances involving emergent conditions or safety-related concerns where immediate action is necessary.

8.7. Invoice Requirements: Invoices must include the following details for traceability and shall align with the service logs and Preventive Maintenance (PM) reports

8.7.1. Date and time of service

8.7.2. Technician name and labor category

8.7.3. Hours worked by rate

8.7.4. Work Location

8.7.5. Description of work performed

8.7.6. Parts with part numbers and pricing.

9. System Expansion and New Installations

9.1. General: This contract includes the procurement and installation of new access-controlled doors to be integrated into the existing Genetec Security Center-Synergis system. The government may order new installations on an as-needed basis throughout the period of performance.

9.2. Scope of New Installations: For each new door ordered, the contractor shall provide all necessary hardware, software configuration, and labor to make the door fully functional within the ACS. This includes, but is not limited to:

* A complete hardware kit (reader, controllers, door contacts, locks, power supplies, wiring).

* All labor required for physical installation and wiring.

* System programming and configuration to integrate the new door into the Genetec system.

* Testing and validation to ensure full functionality.

9.3. Installation and Hardware Standards: All new hardware must be identical or fully compatible with the existing system components as specified in PWS Sections 3.2 and 3.3 (e.g., Veridt readers, Mercury controllers). All installation and electrical work must comply with the standards set forth in PWS Section 7.0.

9.4. Ordering New Installations: New installations will be ordered via the issuance of a firm-fixed-price Task Order against the appropriate CLINs for hardware and installation labor.

Section D, E, F: Packaging, Inspection, Deliveries

• Packaging and Marking: Not applicable for these services, other than standard professional packaging for any reports or deliverables.

• Inspection and Acceptance: Inspection and acceptance of services will be performed by the designated Contracting Officer's Representative (COR). All work is subject to government inspection for compliance with the PWS. Acceptance shall be based on the successful completion of services and submission of required reports as detailed in PWS Section 8.0.

• Period of Performance: The contract will consist of a base year and [e.g., four (4)] one-year option periods.

• Deliveries or Performance: All deliverables identified in PWS Section 8.2 shall be delivered electronically to the COR.

Section G: Contract Administration Data

• Contracting Officer's Representative (COR): TBD

• Invoice Submission: Invoices shall be submitted electronically via [e.g., Wide Area WorkFlow (WAWF)] in accordance with the requirements of PWS Section 8.4. A copy of the invoice shall also be sent to the COR.

Section H: Special Contract Requirements

• Personnel Certification: As stated in PWS 2.3, all contractor personnel must possess current and valid Genetec certification. The contractor shall submit proof of certification for all personnel proposed to work on this contract with their offer.

• Cybersecurity: The contractor must adhere to all applicable cybersecurity controls as required by government and base security policies, including relevant NIST standards, as stated in PWS 6.3.

• Government-Furnished Information: The government will provide necessary access to the facilities and the ACS for the contractor to perform its duties.