Attachment 2 SOW Mechanical Maintenance Bldg A.doc

1 HSFE01-06-Q-0003

file_0.png file_1.wmf

"ATTACHMENT A"

FEMA REGION I

STATEMENT

Federal Regional Facility March 16,2021

TABLE OF CONTENTS

Paragraph 1.0 Description Scope of Work Page 1.1 General

1.2 Location

1.3 Worksite Description

1.4 Personnel

1.5 Qualifications of Contract Employees

1.6 Licenses, Permits, Bonding and/or

Certification

1.7 Roles of Government Personnel

1.8 Quality Control

1.9 Quality Control Plan Acceptability

1.10 Performance Evaluation Meetings

1.11 Hours of Operation & Federal Holidays

1.12 Security & Key Control

1.13 Conservation of Utilities

1.14 Environmental Program

1.15 Interface

1.16 Safety/Security Requirements & Reporting

1.17 Insurance Requirements

1.18 Government Quality Assurance

1.19 Subcontracting

1.20 Service & Maintenance Management

1.21 Start-up Deficiency Report

1.22 Staff Visits

1.23 Contractor Contact with Government

Personnel, Caution to Contractor

1.24 Vehicle Registration & Access Pass

1.25 Reporting Requirement

1.26 Coordination with Other Contractors

1.27 Phase-In/Phase-Out Transition

2.0 Description Government Furnished Property Page 2.1 General

2.2 Facility Information

2.3 Parking

2.4 Telephone Services

2.5 Fuels

2.6 Forms

2.7 Maintenance of Government Provided

Equipment

2.8 Standard Operating Procedures

2.9 Copier Access

2.10 Tools, Equipment & Supplies

3.0 Contractor Furnished Property

4.0 Documents, Directives, Regulations &

Publications

4.1 Applicable Documents

4.2 Contractor Furnished Documents

5.0 Definitions/Acronyms

6.0 Facility Maintenance Work Elements

6.1 General

6.2 Equipment & Systems Included

6.3 Equipment & Systems Excluded

6.4 Operational Requirements

6.5 Maintenance & Operations of All Systems

6.6 Preventive Maintenance Work Elements

6.7 Repairs

6.8 Emergency Call-Back Service (Overtime)

6.9 Miscellaneous Utility Work

ii

6.10 Description Miscellaneous Special Requirements (Tests) Page 6.11 Maintenance of Structures

6.12 Pest & Rodent Control

6.13 Water Treatment

6.14 Contractor Records

6.15 Reports

Attachments

PERFORMANCE WORK STATEMENT FEMA REGION I Facility Support Services for the Federal Regional Facility

1.0 SCOPE OF WORK: 1.1 GENERAL:

a. The work described in this Performance Work Statement (PWS) provides for management, supervision, labor, transportation, supplies, material, equipment, parts, and tools required to effectively, economically, and satisfactorily perform the Electrical and Mechanical Maintenance at the FEMA Region I Federal Regional Center. Detailed descriptions of the work are presented in Sections listed below:

The operations, maintenance and repair of all mechanical systems, electrical systems, water and air systems, elevator equipment, fire suppression systems as well as structural maintenance and repair, and insect and rodent control.

b. The work shall be conducted in strict accordance with the contract and all applicable Federal, State, and local laws, regulations, and codes. Contractor shall insure that all work provided meets or exceeds performance standards specified. Contractor shall perform all related contractor administrative services necessary to professionally complete the work.

c. The contractor, or his representative having authority to bind the contractor, shall be required to visit the site quarterly and meet with representatives of the Contracting Officer, (CO), to discuss and develop mutual understanding relative to safety precautions, security, labor provisions, and other contractual requirements. The quarterly site visit requirement can be cancelled only at the discretion of the CO. The government also reserves the right to schedule special meetings to discuss or resolve issues/problems it deems to be critical.

d. Property plans, historical files, correspondence and facility documentation made available by the government shall be maintained by the contractor consistent with industrial practices. All data gathered or furnished as a result of the contract or facility maintenance shall remain property of the government and stored in specified secure location within the FRC. Documents shall not be copied for distribution, loaned or removed from the FRC by any means without prior permission of the Contract Officer's representative. Changes to plans and drawings required as a result of the contractor's alterations, repairs, maintenance work, or discrepancies in existing plans will be accomplished within thirty (30) days after completion of the work. Prior to completion of the contract, all documentation and plans will be updated to reflect current status. Neat hand-printed drawings and/or changes to existing drawings are acceptable. Changes and updates shall be initialed and dated. Upon completion of specific projects, the contractor shall remove all equipment and unused materials provided for work processes and leave the premises in a condition satisfactory to the Contracting Officer's Technical Representative (COTR).

1.2 Location: FEMA/DHS Region I

Federal Regional Center, Building A 63 Old Marlboro Road Maynard, MA 01754

1.3 Worksite Descriptions: The Federal Regional Center, referred to as the "FRC", is located 20 miles west of Boston in Maynard, MA. The structure consists of a two level, 33,600 square foot underground facility with many unique systems and features. The compound and facility have security access requirements that must be observed by all workers and guests.

1.4 Personnel:

a. The contractor shall ensure that an Engineering Technician IV is present at the FRC during the hours 7:00 a.m. through 3:30 p.m. except Federal holidays. The contractor or designated representative shall conduct overall management and coordination and shall be the central point of contact for the Contracting Officer's authorized representative (COTR) for performance of all work under the contract. The contractor shall designate, in advance, another individual or individuals, who are available on short notice, authorized and approved as an alternate with regard to providing regular Engineering Technician IV maintenance services. The individual(s) must have the same abilities and familiarity with Engineering Technician IV maintenance services, as the primary Engineering Technician IV. Reasons may include but are not limited to: absences due to illness, vacation, resignation, termination, jury duty and/or extended hours or for continued 24 hour emergency operations. Advance notice of any change or availability of primary or alternate maintenance personnel shall be provided to and reviewed by the COTR. The COTR may elect to review resumes and initiate background check prior to approving new employees for work or as alternates. The contractor and any individual designated to act for them, shall have full authority to contractually commit the contractor for prompt action on matters pertaining to contractor administration of the contract. The contractor and any individual designated to act for him/her and the engineering technician IV or alternate(s) shall be able to fluently understand, speak, read and correspond in the English language.

b. Contractor shall provide all necessary personnel to accomplish all contract work or service within specified time frames. When the number and skill level of employees do not meet the approved staffing plan incorporated at attachment 2 upon contract award, maximum allowable price deduction will be taken (See Section titled "Performance Requirements" on page 4 of the RFQ).

incompetent or is identified as a potential threat to the health, safety, security, general well being or operational mission of the facility or its population. Each employee of the contractor shall be a citizen of the United States or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form 1-51. The employee is required to carry and be able to present identification of subject matter in form of valid government ID.

f. In accordance with Executive Order 12989, Economy and Efficiency in Government through Compliance with Certain Immigration and Naturalization Act Provisions, Federal Contractors have the responsibility to comply with all immigration laws. In addition, Federal Agencies are required to report suspected infractions to the Immigration and Naturalization Service (INS). A determination by INS that the contractor is in violation may result in termination for default, suspension and debarment.

g. Also in connection with the performance of work under this contract, the contractor agrees not to employ any person undergoing sentence of imprisonment except as provided by Public Law 89-176, September 10, 1965 (18 USC 4082) (c) (2) and Executive Order 11755, December 29, 1973.

h. Labor strikes shall not constitute an excuse for nonperformance under the contract.

1.5 Qualifications of Contract Employees: The contractor, in the performance of all work specified herein, shall utilize only employees meeting at least the minimum requirements as stated within. Employees whose resumes have not been approved in writing by the CO or COTR shall not perform work under this contract. Copies of resumes and supporting documentation shall be provided to the CO for inclusion in the contract file. A detailed resume will include, at minimum: full name, home address, complete employment history for the past ten years, showing names, addresses, and telephone numbers of immediate supervisors; description of work performed; copies of licenses or permits earned and transcripts from educational institutions. Employees must also be willing to submit to and maintain satisfactory status of a background investigation, if required by the agency.

(1) The contractor will ensure that all contract work is satisfactorily supervised and carried out, either by his/her personal presence or by remote means. During the course of duty hours for the Engineering Technician IV, the contractor or his/her representative, shall be available on short notice, for questions relating to contract services.

the contractor from the responsibility of this contract.

a. Telephone, Computer, Fax and other communications services and equipment are the full responsibility of the contractor. A space will be provided for the contractor's employee that includes a desk, business telephone (for conducting official business directly related to the contract) and adequate space for technical and administrative materials. Additional space, convenient to or inside an electromechanical space, will also be provided for the contractor's tools of trade. It is the contractor's responsibility to maintain his/her assigned area and own materials to professional standards. Personal items shall not be brought into the FRC without prior permission of COTR. Items belonging to the government will not be removed from the facility without prior permission from the COTR.

c. The Technician performing contract duties must have at least five (5) years of general hands on and one (1) year of comprehensive hands-on experience obtained within the past five (5) years in electrical and mechanical fields. General experience must include both electrical and mechanical trade work. Comprehensive must include one or more of specialized electrical or mechanical trades, to at least include: the maintenance or testing of electrical power distribution equipment and maintenance and testing of RHVAC equipment. Electrician work shall be performed by journeyman electricians who are accredited by the National Electrical Testing Association (NETA) or equivalent and have a minimum of two (2) years of field experience. The Engineering Technician IV may be assisted by qualified helpers in conformity with contract and local trade practices and codes.

1.6 Licenses, Permits, Bonding, and/or Certification

a. The contractor, subcontractors and all personnel engaged in the activities specified by this contract shall be required to possess certificates of training, licenses, certifications, permits, and bonding as required by the state, county, city, other local jurisdictions, all entities of the federal government and/or as specified in this contract for each activity they will be directly engaged in or supervise. On board maintenance technicians shall posses and maintain current CPR training certificates.

b. The contractor shall provide to the COTR documentation of the certificates of training, licenses, certifications, permits, and bonding for all new employees as soon as possible after contract award, but not later than seven (7) calendar days prior to contract start date. The contractor shall ensure that all certificates of training, licenses, permits, and bonds are kept current and valid.

(1) Mechanics. All personnel engaged in the contract activities specified herein must be licensed by the state, local authority, and/or city local authority in those trades, crafts, or professions that require licensing by such jurisdictions. The license must be of a grade or other level consistent with the requirements of the work being performed and/or as established by the above jurisdictions. In addition, all personnel engaged in the maintenance, servicing, and repair of refrigerant-containing equipment/systems shall be trained and certified by an EPA approved source in the proper handling, recovery, recycling of CFC and HCFC refrigerants.

(2) Electricians. All personnel engaged in the contract activities specified herein must be licensed by the state, local authority, and/or the city local authority in the electrical trade/field. The license must be of a grade or other level consistent with the requirement of the work being performed and/or as established by the above jurisdictions. In addition, electricians performing maintenance and testing of electrical power distribution equipment/systems shall be accredited by the National Electrical Testing Association (NETA) or equivalent.

1.7 Roles of Government Personnel a. Contracting Officer (CO):

PERSON: Ryan Colgan, Contracting Officer

ADDRESS: DHS/FEMA

99 High St., 6`1' Floor

The Contracting Officer has the overall responsibility for administration of this contract. That official alone, without delegation, is authorized to take actions on behalf of the government to:

(1)

ADDRESS: Federal Regional Center 63 Old Marlboro Road, BUILDING A

The individual named above is designated as the COTR to assist the CO in the discharge of that official's responsibilities. The responsibilities of the COTR include, but are not limited to:

(1) determining the adequacy of performance by the contractor in accordance with the terms and conditions of this contract;

(2) acting as the government's representative in charge of work at the site; ensuring compliance with contract requirements insofar as the work is concerned;

(3) advising the contractor of proposed deductions for nonperformance or unsatisfactory performance;

(4) advising the CO of any factors which may cause delay in performance of the work.

1.8 Quality Control: The contractor shall establish a complete Quality Control Program (QCP) to assure that the requirements of the contract are provided as specified. Within seven (7) calendar days prior to the start date of the contract, the Contractor shall submit a copy of the QCP program to the COTR for approval. The QCP shall be a system for identifying and correcting deficiencies before services or performance become unacceptable and/or the government inspectors point out the deficiencies. The program shall include, but not be limited to the following:

(1) Weekly by the overall on-site supervisor(s) or COTR approved dedicated QC Inspector.

(2) Quarterly by qualified* corporate/Regional personnel not performing on-site services at any of the facilities covered under this contract. This function may be substituted by an approved qualified* subcontractor. (See Section A.15, Consent to Subcontract).

*Qualified is defined as being sufficiently knowledgeable of all technical aspects covered under this contract which would allow identification/discovery of improperly performed services and authorized to ensure performance of any corrective measures that may be required. g. Failure to accomplish and/or document quality control inspections at the frequencies reflected above, or failure to identify deficiencies before the level of performance becomes unacceptable to the COTR, will result in a deduction being assessed in the amounts specified in Figure 1. This Deduction will be in addition to any deficiency deductions identified by the government. 1.9 QCP Acceptability: The QCP and any services performed shall be accepted only when in full compliance with FAR 52.246-4 Inspection of Services - Fixed Price contained in this contract. The contractor shall notify the CO in writing of any proposed change to the contractor quality control program; no such change shall be implemented prior to approval in writing by the CO. 1.10 Performance Evaluation Meetings: The contractor (contractor representative that has authority to bind/sign contractual documents) shall meet with the COTR and Government Program Manager. Meetings shall be held monthly or as determined necessary by the CO. However, a meeting shall be held within one working day when a Contract Discrepancy Report (CDR) is issued. Mutual effort will be made to resolve any and all problems identified. Written minutes of these meetings shall be prepared by the contractor and signed by the contractor and the CO. Should the contractor not concur with any minutes, he/she shall so state, in writing, and request a final decision from the CO

1.11 Hours of Operation and Federal Holidays:

a. Operating Hours: Normal duty hours at the FRC are 7:00 a.m. to 3:30 p.m., Monday through Friday, except Federal holidays. Contractor staff will perform during FEMA Region I normal duty hours However, if required to meet the Government's needs, these hours may be modified by the CO or the COTR by giving a minimum of 24 hours’ notice to the contractor. This notice will be in writing.

Federal Holidays:

Federal Holidays:

A. New Year’s Day- First Day of January B. Martin Luther King, Jr. Day- Third Monday of January C. President’s Day- Third Monday of February D. Memorial Day- Last Monday of May E. Independence Day- Fourth Day of July F. Labor Day- First Monday of September G. Columbus Day- Second Monday of October H. Veteran’s Day- Eleventh Day of November I. Thanksgiving Day- Fourth Thursday of November J. Christmas Day- Twenty Fifth Day of December

Any other day designated by Federal Statute, Executive Order, or Presidential Proclamation.

When a Holidays falls on a Saturday, the preceding Friday is observed. When a holiday falls on a Sunday, the following Monday is observed. Observance of such days by Government personnel shall not by itself be cause for an additional period of performance or for entitlement of compensation, except as set forth within this contract.

The Government reserves the right to close its facilities due to weather conditions or medical emergencies as necessary. If the building is closed, the COR will notify the contractor as soon as the closure is known.

b. Routine Work: Routine inspection and maintenance work shall be accomplished from 7:00 am through 3:30 pm, Monday through Friday. Routine work performed during normal duty hours are priced at the rate identified in Line Items of the Schedule.

c. Emergency Work:

(3) Emergency call back services are responses to and subsequent repairs or adjustments of mechanical, electrical, or plumbing malfunctions, emergencies or problems outside normal working hours 3:31 pm through 6:59 am. Requests for service shall be made by the COTR or designee. The contractor shall ensure that pertinent emergency mobile phone, pager and/or other contact telephone numbers remain up to date and available for the CO and COTR in order to maintain provisions of the contract.

(1)

(4) For overtime services, the contractor will be paid at the overtime hourly rates specified in Item A001of the contract.

(5) 'When emergency call back services are provided, the contractor will be paid a minimum of two hours at the overtime hourly rates specified in Item A001 of the contract. Travel time, to and from work location, shall not be billed in addition to any contract related service(s), emergency or otherwise.

(6) The contractor shall prepare and submit to the COTR a written record of overtime services performed within 5 work days of completion. The record for each request shall include; name of caller, start and completion dates, exact performance times, and nature of required work. The start and completion of the work period will be considered the exact time-in, time-out entered in the FRC official sign-in register, located in the entrance of the facility. The time entered in the register must coincide exactly with the time presented on the wall clock located near the register. "Rounding off' minutes or late entry is not permitted. Questionable entries will be brought to the attention of the CO and may constitute inappropriate performance on behalf of the contractor.

(7) The contractor shall become and remain thoroughly familiar with the Government's "FRC Operations Manual.". Participating in emergency plans is mandatory during FRC related emergencies or drills, regardless of the time of occurrence. The contractor's maintenance technician is considered an important responder to FRC emergency operations and evacuation procedures, particularly if the maintenance technician is first to observe a situation that may require appropriate action(s).

1.12 Security and Key Control:

a. Physical Security: The contractor shall comply with FEMA security requirements, see section 1.16 part b. (2) for specifics. The purpose of these requirements is to achieve adequate protection of employees and government property. A FEMA identification badge will be provided to all contract employees. The badges shall be prominently displayed whenever employees are on the FEMA Region I premises.

1)

1.13 Conservation of Utilities: The contractor shall instruct his/her employees in conservation practices and make suggestions to the CO or their designated representatives during performance evaluation meetings on activities and improvements to promote efficient use of all energy. The contractor shall operate under conditions, which preclude utility waste, that shall include as a minimum:

1.14 Environmental Program:

a. Regulations/Laws: Contractor shall comply with Federal, State, and local laws, regulations and standards regarding environmental pollution. All environmental protection matters shall be coordinated with the CO and/or COTR.

b. Compliance Requirements:_ Any of the areas maintained by the contractor may be inspected by the CO or COTR. Access for inspection shall be granted during normal working hours, upon notice from the CO or COTR.

c. Citations: Citations against government facilities maintained by the contractor for noncompliance with environmental standards are a matter for resolution between the CO and the issuing office. Payment of fines or penalty charges associated with citations issued by federal, state or local officials shall be paid by the government. If the citations are issued due to faulty contractor maintenance practices, the CO shall deduct the fine from any monies due as a result of unacceptable contractor performance.

d. Equipment and Manpower: Contractor shall provide all necessary manpower, equipment, and material to implement all spill response, containment, and clean-up when a spill occurs as a direct result of their actions. Reporting shall be done as specified by federal, state and local laws, regulations, standards and plans. The COTR shall be briefed immediately following any unusual incident, with written report to follow.

1.15 Interface:

a. Administrative Office Areas: Government personnel will be working in office areas during duty hours. Contractor shall cooperate with the personnel in the immediate area where any service or maintenance work is being performed. In the event such government office personnel so requests, contractor shall temporarily cease work in these areas and notify the COTR.

b. Restricted Areas: Contractor shall comply with all restricted area procedures and instructions. Contractor personnel working in restricted areas may be required to sign in and out and state the nature of business at the entrance desk. An escort may be required while working in restricted areas.

1.16 SAFETY/SECURITY REQUIREMENTS AND REPORTING:

a. Safety. All work shall be conducted in a safe manner and shall comply with OSHA requirements. If the contractor fails or refuses to promptly comply with safety requirements, the CO may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claim for extension of time or for excess costs or damages to the contractor. The contracted work area is federal property, and all rules and regulations issued by the Regional Director or his appointed representatives exercising authority covering fire, safety, sanitation, emergency evacuation, severe weather requirements, admission to the FRC, conduct of operations, etc. shall be observed by the contractor and his/her employees. The regulations include:

(1) Fire Prevention: Contractor and his/her employees shall be cognizant of, and observe all requirements for handling and storage of combustible supplies and materials, daily disposal of combustible waste, trash, etc., in accordance with National Fire Code and National Board of Fire Underwriters. The contractor shall familiarize him/herself and his/her employees with methods of turning in a fire alarm and operating the fire alarm system.

(2) Safety: All rules of safety which is or may be imposed upon the contractor by Federal, state or local code shall be effectively carried out in the performance of the services set forth herein. Contractor shall take proper safety and health precautions to protect the work, the employees, the public and the property of others. Prior to start of work, contractor shall be required to discuss and develop a mutual understanding relative to administration of the safety program. The contractor shall provide a representative to attend FEMA Safety Committees.

(3) O&M Safety: The contractor shall formulate and furnish to the CO 10 days prior to contract start date, in writing, a comprehensive program to implement the general policies and procedures for safe operation and maintenance of the FRC. The program shall include provisions for systems and equipment maintenance, employee responsibility for working.safely, indoctrination and training of employees, public safety activities and responsibilities for implementation of regulations pertaining to fire prevention, and maintenance of an adequate fire protection plan. The contractor safety program shall ensure that hazards to the public are not permitted within contractor work areas. The contractor shall coordinate with the CO in making periodic inspections of the contractor activities to ensure that hazards to the public do not exist. The COTR may perform safety and security compliance inspections to insure continued compliance.

(4) Clothing and Personnel Safety Equipment: Contractor personnel shall wear clothing suitable for the weather and working conditions. The minimum shall be short sleeve shirt, long trousers, and safety toe shoes. Compliant hard hats, work gloves, safety eye wear other personnel protective items shall be provided and used by the contractor when engaged in work, which requires such protection. All personal protective equipment must be provided by the contractor. Contractor and employees shall be identified by a standardized, distinctive emblem or patch with contractor's name/logo attached in a prominent place on shirt. All garments shall be cleaned at the expense of the contractor. Government owned laundry and cleaning equipment shall not be used by the contractor to maintain clothing, rags or other contractor owned items.

equipment are damaged by contractor employees, a full written report of the fact and extent of such damage shall be submitted to the CO within 24 hours of the occurrence. Government owned equipment that is damaged by the contractor shall be replaced with equal or better equipment at the contractor's expense.

(7) Accident Reports: The contractor shall comply with OSHA and other regulatory requirements for record keeping and reporting of all accidents resulting in death, trauma, occupational disease or environmental damage. Contractor shall provide a verbal report to the CO or COTR immediately following the occurrence and a written follow-up report within three (2) working days of occurrence (in the matter and on the forms prescribed by the CO) whenever an accident involving personal injury or property damage occurs.

b. Security.

(1)

1.17lnsurance Requirements. Worker's Compensation and Employer's Liability

a. The contractor is required to comply with applicable federal and state worker's compensation and occupational disease statutes; however, notwithstanding the permissibility of deductibles under those statutes, worker's compensation shall be obtained without any deductibles. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy. Employer's liability coverage of at least the following limits (and without a deductible) shall be provided:

Bodily Injury by Accident - $100,000 each accident Bodily Injury by Disease - $500,000 policy limit Bodily Injury by Diseases - $100,000 each employee except in states with exclusive or monopolistic funds that do not permit worker's compensation to be written by private carriers.

b. Even though the laws of the State of Massachusetts might allow a contractor to be a nonsubscriber to worker's compensation, contractor is required to carry and maintain worker's compensation insurance (without any deductibles) and employer's liability insurance. If occupational diseases are not covered under the worker's compensation policy, it shall be covered under the employer's liability section of the insurance policy.

Employer's liability insurance coverage shall be as specified in (1) above.

c. General Liability Insurance. General liability insurance coverage written on the comprehensive form of policy, is required in the amount of $500,000 per occurrence for bodily injury, and $50,000 per occurrence for property damage. The deductibles under such policy shall not be greater than (a) $10,000 per person or $25,000 per occurrence for bodily injury or (b) $10,000 for property damage.

d. Automobile Liability Insurance. A minimum of $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage provided for automobile liability insurance coverage written on the comprehensive form of policy, covering the operation of all automobiles used in connection with performing the contract is required. The deductibles under such policy shall not be greater than (a) $10,000 per person or $25,000 per occurrence for bodily injury or (b) $2,000 for property damage.

Note: The contractor agrees to insert the substance of this language in all subcontracts hereunder, if any evidence of insurance is to be provided to the address below before notice to proceed on contract can be issued:

FEMA, Region I Attn: Diane McKenzie 99 High Street Boston, MA

1.18 Government Quality Assurance. The government will evaluate the contractor performance under the contract using the quality assurance procedures specified below. All surveillance observations will be recorded by the government. When an observation indicates defective performance, the government COTR will require the contractor to initial the observation.

PERFORMANCE EVALUATION

During performance of this contract, the contractor shall be evaluated by the COTR, or other designated personnel, in accordance with the overall level of compliance with the contract and the demonstrated quality and timeliness of the services provided. The Quality Assurance Surveillance Plan (QASP) lists the performance requirements by Selected Service Performance Areas (SSPA) for which contractor performance will be measured when performing under this contract. This does not replace the performance requirements stated in FAR 52.246-4 Inspection of Services - Fixed-Price. The contractor's approved QASP will be incorporated into the contract upon award. The government and the contractor may mutually adjust the standards and/or identify additional performance elements as may be necessary to ensure that the performance standards for work specified in the contract reflect the requirements.

GOVERNMENT QUALITY ASSURANCE PLAN AND SURVEILLANCE

The government will perform those quality assurance procedures that may be necessary to verify that performance is in accordance with the terms of the contract. Government quality assurance will be performed routinely by the COTR; however, other activities may be called upon to support this effort as required. A Quality Assurance Surveillance Plan (QASP) will be provided by the contractor and incorporated into the contract. The QASP will be used by the government to evaluate the contractor's performance over the life of the contract. Through this evaluation, the CO's Technical Representative (COTR) will identify both positive and negative aspects of the contractor's performance. This will allow the COTR to communicate to the contractor those aspects that are strengths of their performance, and those aspects considered to be deficiencies/weaknesses in their performance and which need to be addressed and corrected. For those tasks listed in the QASP, the COTR or designated quality assurance evaluators will follow the methods of surveillance specified in this contract. The COTR or designated quality assurance evaluators will record all surveillance observations and will maintain a file of all inspections results. Government surveillance of tasks not listed in the QASP may occur during the performance of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Successive months of unsatisfactory performance for any S SPA item may result in other appropriate action(s) by the CO in accordance with the Inspection of Services clause, including Termination for Default. Any action taken by the CO as a result of surveillance will be in accordance with the terms of this contract.

METHODS OF SURVEILLANCE

The government may use a variety of surveillance methods to evaluate the contractor's performance. These include, but are not limited to, random sampling of recurring services, periodic surveillance of the contractor's quality control program, test calls, unannounced reviews of government owned equipment and validated customer complaints.

PERFORMANCE OF GOVERNMENT CONTRACT QUALITY ASSURANCE FUNCTIONS

In accordance with the Inspection of Services clause of this contract, the government intends to perform the quality assurance functions listed in the QASP.

1.19 Subcontracting: The contractor may obtain certain requirements of the contract from other sources that the contractor may choose at no additional cost to the government. The performance standards of such services obtained from other sources shall meet those standards specified in the contract.

1.20 Service and Maintenance Management: Contractor shall provide all services and maintenance management required to perform the work and meet all performance standards as specified.

1.21 Start-up Deficiency Report: Contractor, in the presence of the COTR, shall make a comprehensive inspection of all areas and submit a Deficiency Report seven (7) calendar days prior to the start date of the contract. The Deficiency Report shall list all discrepancies found and all work anticipated. The CO/COTR shall review and discuss all deficiencies. A final Deficiency List shall be agreed upon by all parties prior to contract start date. The contractor shall be responsible for all repairs other than those identified on the Final Deficiency List.

1.22 Staff Visits: Contractor is advised that the FEMA Staff often conduct visits to include functional areas covered under the contract. These visits may result in recommendations for improvements deemed necessary to enhance the overall mission. Recommendations for improvements of areas of work, which are contractor responsibility, shall be implemented as directed by the CO.

1.23 Contractor Contact with Government Personnel, Caution to Contractor. Contractor is advised that any work at the direction of unauthorized government personnel will not be credited as work accomplished under the contract. Authorized Government Officials are the Program Manager, Contracting Officer' and COTR.

The contractor shall provide a local telephone number(s) within 10 days of contract award which is answered 24 hours per day, 7 days per week, each day of the year, at which contractor can be notified of emergency work. The government shall not be expected to call a series of phone numbers to locate the contractor or contractor designated representative. FAILURE TO MAINTAIN ACCEPTABLE COMMUNICATION CHANNELS SHALL BE UNSATISFACTORY SERVICE.

Personnel authorized to contact the Contractor for emergency work are:

Regional Director Administrative & Resource Planning Division Director Facility Manager Contracting Officer

COTR

1.24 Vehicle Registration and Access Pass:

1.25 Reporting Requirement:

a. The contractor shall report any circumstances of needed repair or unusual soiling of an area, which may affect performance of contractor work, unhealthful or hazardous conditions, or any delays or interference of work by Government employees. Such reports shall be made to the CO or COTR no later than close of business (COB) on the same day of occurrence.

b. The contractor shall report to the CO all personal articles found by the contractor or his/her employees. Found articles shall be turned into the COTR as soon as possible. Unusual or suspicious articles noticed shall not be moved or touched and be brought to the immediate attention of the COTR or Facility Manager.

1.26 Coordination with Other Contractors: The government may undertake or award other contracts for additional work, and the contractor shall fully cooperate with such other contractors and government employees and carefully fit his/her own work to such additional work as may be directed by the CO. The contractor shall not commit or permit any act, which will interfere with or direct the performance of work by any other contractor or by government employees.

1.27Transition Period:

a. Phase-In Transition.