Attachment 2 - SOW CCTV Maintenance Contract 2023.pdf

STATEMENT OF WORK (SOW)

Closed Circuit Television (CCTV) System Maintenance Base + 2 Option Year Contract

7th Special Forces Group (Airborne)

Eglin Air Force Base, Florida

1. GENERAL: This is a non-personnel services contract to provide scheduled and un-scheduled maintenance of the Closed Circuit Television (CCTV) System, supporting the 7th SFG(A). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide certified personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the repairs and maintenance as defined in this Statement of Work (SOW) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The Closed Circuit Television (CCTV) is a system of video cameras, display devices and data networks that is used in order to deter and detect against espionage, sabotage, damage, theft and other criminal activities.

1.3 Objectives:

a. To establish CCTV System maintenance agreement contract to repair inoperable equipment associated with the Indigo Vision, CCTV System by certified technicians.

b. This is a base + 2 option year contract.

1.4 Scope: Contractor must provide repairs and general maintenance to ensure the system is fully operational. Services include cameras, servers, wiring and any other associated equipment needed to support the CCTV System. Also, contractor will provide software support/updates for the duration of the contract. The Contractor must provide technicians that are certified on the Indigo Vision Video Management System and Axis Model Cameras.

1.5 General Information:

1.5.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which it is assured that the work complies with the requirement of the contract. The QCP is to be delivered via e-mail within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the KO and Technical POC within 5 working days when changes are made thereafter. After acceptance of the quality control plan, the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QC system.

1.5.2 Hours of Operation: The Contractor is responsible for providing services, between the hours of 0800-1700 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor must be available for emergency calls on a case by case basis.

1.5.3 Place of Performance: The work to be performed under this contract will be performed at 7th SFG(A) Compound, Camp “Bull” Simons, Eglin AFB, FL 32542.

BUILDING NAME

4335 SSA WAREHOUSE

4345 SHP, REFL VEH

4350 HAZARD STOR BSE

4355 SHP, ORD EQUIP/D

4365 MAR MAINT SHOP

4370 TAC OPS

4375 SHP P/ACFT

4385 SOLDIER SUPPORT

4410 SHP, REFL VEH

4415 SHP, REFL VEH

4420 SHP, REFL VEH

4425 SHP, REFL VEH

4435 GSB HQ

4445 SHP, ORD EQUIP/D

4450 SHP, REFL VEH

4455 SHP, REFL VEH

4460 SHP, ORD EQUIP/D

4470 FR S

4475 Chapel

4485 1ST BN HQ BLDG

4490 2ND BN HQ BLDG

4515 3RD BN HQ BLDG

4520 GSB COF

4525 4TH BN HQ BLDG

4527 RSE

4535 SP KENNEL CANINE

4540 COMM FACLTY

4545 HQ GROUP

4565 GYMNASIUM

4580 DORM AM PP/PCS-STD

4585 DORM, UNACCOMP NCO

4595 DORM, UNACCOMP NCO

1.5.4 Security Requirements: Contractor personnel performing work under this contract must be escorted when performing maintenance in restricted or controlled areas.

1.5.4.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.5.4.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.5.4.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon notification of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.5.4.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.5.4.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.5.5 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The Contracting Officer, Technical Point of Contact, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.6 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this service.

1.5.7 Organizational Conflict of Interest: Contractor and sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

1.6 Security:

1.6.1 All contractor employees, including subcontractor employees, requiring access to a controlled installation, facility, or area shall comply with applicable security policies and procedures (provided by the government representative). This includes policies pertaining to the use or prohibition of electronic recorders, devices, cameras, etc. If the contractor is required to take photographs or videos on a Government Installation, the contractor must obtain written permission from the Senior Commander. The contractor shall also provide all information required for background checks to meet installation and facility access requirements to be completed by the installation Provost Marshal Office, Director of

Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA, USSOCOM, USASOC and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should Force Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

1.6.2 All Contractor personnel must have proof of US citizenship or eligibility to work in the United States if not a US citizen.

1.6.3 The Vendor must pre-screen applicants using the E-verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility requirements. The vendor must ensure that the applicant has two valid forms of government issued identification. An initial list of applicants must be provided to the TPOC no later than 7 business days after the initial contract award to start the CI-focused security screening process. The Vendor must provide a final list of vetted/approved applicants to the TPOC at least 7 business before the start of training.

1.7 Additional Security Requirements:

1.7.1 Will be escorted in areas where they may be exposed to classified and/or sensitive materials. All contractor employees, including subcontractors who are not in possession of the appropriate security clearance, will be escorted in areas where they may be exposed to classified and/or sensitive materials. The Vendor will coordinate with the TPOC and/or the facility security office for access when required.

1.7.2 iWATCH training. The Vendor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the government requiring activity Antiterrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the TPOC or the designated security office. Training shall be completed within 60 calendar days of contract award and within 30 calendar days of new employees' commencing performance with the results reported to the TPOC no later than 90 days after contract award and new employees' commencing performance.

1.7.3 Will be escorted in areas where they may be exposed to classified and/or sensitive materials. All contractor employees, including subcontractor employees who are not in possession of the appropriate security clearance, will be escorted in areas where they may be exposed to classified and/or sensitive materials. The Vendor will coordinate with the TPOC and/or the facility security office for access when required. (Use when security clearances are not required, i.e. facility repair or construction)

1.7.4 NCIC and terrorist threat data base screening required. All contractor employees, including subcontractor employees, who are not in possession of a current Common Access Card (CAC) will be vetted by the local security office to determine fitness and eligibility for access IAW DTM 09-012, paragraph 2.b(4) to include but not limited to an NCIC III and Terrorist Database screening. The Vendor will ensure that the government has sufficient biographical information to conduct said screening including, but not limited to the person's name, date of birth, and social security number.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who shall legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (TPOC). An employee of the U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE: Anything that shall be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. QUALITY ASSURANCE: Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.9. QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. SUBCONTRACTOR: One that enters into a contract with a prime Contractor.

The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK: Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit TPOC Technical Point of Contact MSC Miscellaneous

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 UTILITIES: The Government will provide electricity in buildings necessary for the performance of this contract at no additional cost to the contractor. Supervised Access to the LAN and escort service shall be provided as necessary.

3.2. EMERGENCY MEDICAL SERVICES: Medical services for contractor personnel are the responsibility of the contractor. However, on an emergency basis, the Government will provide medical services for job-related injuries while an employee is performing under this contract. Such emergency medical care will be limited to those services necessary to prevent undue suffering or loss of life and will be provided only during the period of the emergency. In such circumstances, action shall be taken by the contractor to transfer employees of the contractor to a health care provider as soon as the emergency period ends. The contractor shall reimburse the Government for emergency medical services provided upon receipt of invoice from the medical facility.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 GENERAL: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this SOW.

4.2 SECRET FACILITY CLEARANCE: The Contractor shall be escorted at all times.

4.3. MATERIALS: The Contractor shall furnish all parts, materials, supplies, and equipment necessary to meet the requirements under this SOW.

4.4. EQUIPMENT: The Contractor shall furnish transportation, with prominently display of the company name and telephone number on both sides of all vehicles, ladders and MSC tools to meet the requirements under this SOW.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. CCTV System Maintenance Agreement: As designated in the Scope

5.2. UNSCHEDULED REPAIRS: As Needed

5.2.1. DUTY DAY REPAIRS: The contractor shall provide unscheduled repairs, as ordered, during the duty hours. The contractor shall be on-site to begin repairs within (7) seven days after receipt of oral or written notification of equipment failure or improper functioning of the system from the TPOC or designated representative (contact list will be provided at contract award). If the contractor is unable to complete the repairs, the contractor shall contact the TPOC, explain the circumstances and obtain written or verbal approval of the TPOC to leave the system out of operation. Only the TPOC, designated by the Contracting Officer, is authorized to contact the contractor for repair services.

Every effort shall be made to restore the system to normal operation in the shortest possible time. After an initial inspection of the system has been made by the contractor’s service technician, the TPOC shall be notified by the service technician of the estimated time required to restore normal operation of the system. As soon as the system is restored to full operations status, the service technician shall notify the TPOC that the system is fully operational prior to departing the site. The Contractor shall provide a copy of the technicians invoice within 24 hours of services rendered.

5.2.2. NON DUTY DAY REPAIRS: N/A

5.2.3. REPAIR PARTS: The Government retains rights to all ESS components. The Contractor shall return all unwarranted parts to the government in manufacturer shipping containers with original packing materials. It is the responsibility of the Contractor to resolve all warranty issues to include shipping cost. All documents shall be available for the Contracting Officer’s review and audit. The Contractor shall only be reimbursed in accordance with price list established by this contract. The Contractor shall keep a running tabulation of contract service provided, and provide a written report to the TPOC on a monthly basis or as requested.

5.2.4. DESIGNATED CALLERS: A list of designated individuals authorized to call for emergency repair service will be provided to the contractor at the post award conference and shall be updated by the TPOC as changes occur. Only personnel from this list may issue a work order.

5.2.5. The contractor shall be responsible for the repair and/or replacement of any and all defective and/or unserviceable components and parts of any of the system. The contractor is forewarned that there may be calls for repair service or resetting of systems due to user error or after the restoration of power lost during electrical storms or work performed on the electrical system. The contractor shall notify the TPOC by the next work day of damages that was caused by other than fair wear and tear. This does not relieve the contractor of his responsibility to bring the system back too operational condition.

5.2.6. Any major delays or potential problems incurred by the contractor during the performance of this contract shall be immediately brought to the attention of the TPOC at the time of occurrence during normal duty hours.

5.2.7. The contractor shall immediately notify the TPOC of any equipment replaced, or removed for repairs during the term of this contract, to include serial numbers if applicable. If the contractor has to remove any Government-owned equipment form the site to make necessary repairs, prior to doing so, he shall provide a written receipt fully identifying the equipment by make, model, and serial number to the using activity. A copy of the receipt shall also be provided to the TPOC. All equipment replaced under this contract shall be turned over to the using activity to be removed from their hand receipt inventory.

5.2.8. The contractor’s service technician shall complete the Repair Service Work Order Form after each repair call has been accomplished. The original of the Repair Service Work Order Form shall be provided to the TPOC by the next workday.

5.3. CONTRACTOR MANPOWER REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (TPOC); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub- Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub- Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

6. REPORTS AND FORMS:

6.1. REPAIR SERVICE WORK ORDER FORM: The contractor shall provide a Repair Service Work Order Form for use when responding to repair service calls. The contractor’s Repair Service Work Order Form shall be submitted to TPOC for review and approval at the post award conference. The form shall be designed by the contractor and shall show at a minimum, time of arrival and departure at the job, site and printed name and signature of the contractor’s service technician. Additionally, the Repair Service Work Order Form shall contain a signature space for the TPOC or TPOC designated representative to verify contractor arrival time, when the work began, when the work was completed and the departure time. Repair Service Work Order Form shall include a list of all parts and components and the price for each part used in the repair of the system.

Repair Service Work Order Form shall also note if there was any evidence of system tampering. The completed Repair Service Work Order Form and original receipts for equipment shall be submitted to the TPOC by the contractor within 24 hours of services rendered.

6.2. PREVENTITIVE MAINTENANCE INSPECTIONS REPORT FORM: The

contractor shall provide the TPOC, a combined report of all preventive maintenance work performed as ordered by the TPOC or authorized representative, showing the date and time maintenance was started and completed, and location of the system where work was performed, to include building number, any signs of tampering, and the findings of the system’s condition. Attach the original copy of the preventive maintenance inspection form to the report. The form shall also include the name and signature or technicians performing the maintenance, date of service, time of arrival and time of departure. The TPOC or his authorized representative must sign the contractor’s form upon completion of preventive maintenance service. Report Form shall be designed by the contractor and shall show all information necessary to insure that all parts, components, and equipment have been tested, inspected and when necessary, adjusted, repaired, or replaced. The Forms shall be numbered in sequence. This form shall include all other information as required by this contract for Repair Service Work.