Attachment 2 Questions for Industry.pdf
PDF 117 KB Posted
- Attached to
- Sources Sought NSSC Service Provider Contract III Federal contract opportunity
- Solicitation number
- 80NSSC22RFISPIII
About this file
This document contains a sources sought notice from the National Aeronautics and Space Administration's (NASA) Shared Services Center (NSSC) regarding requirements for a service provider contract. The NSSC is seeking statements of capabilities from potential sources to provide a range of functional support activities including customer contact center services, enterprise service desk support, financial management, human resources, procurement, and business and technical services to government agencies. Interested parties are asked to submit responses describing their experience, qualifications, and approach to meeting requirements outlined in the draft performance work statement by February 28, 2022. The NSSC intends to consider set-asides for small or socioeconomically disadvantaged businesses based on responses received. Responses should also address how the offeror will support diversity, equity, and inclusion in fulfilling the requirement.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 1 Draft PWS SP Contract III.pdf | ||
| Attachment 3 Industry Questions Template.docx | DOCX document |
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Attachment 2 - Industry Questions Sources Sought for NSSC Service Provider Contract III
RFI Number: 80NSSC22RFISPIII
Number Question 1 Which parts of the Performance Work Statement (PWS) can be performed by AbilityOne?
2 What is your plan for invoicing the government? Include timely submission of subcontractors cost in invoicing plan.
3 What experience do you have working with government contracts?
4 What is your experience in Service Delivery in shared services business model?
5 Have you delivered the services under a government contract describe in the PWS?
6 Have you supported other shared services organizations and what were your best practices with them?
7 What motivates you to perform at a high level for the entire period of performance in a firm fixed price contract?
8 If competed full and open, what are your recommended goals for subcontracting?
9 Share any industry standards/best practices for managing a customer contact center and/or enterprise service desk.
10 Have you developed any best practices for service delivery under this PWS in a remote work environment? How will you continue to provide excellent service going forward given the challenges unique to remote work?
11 Who are some of the small businesses you are considering partnering with, and how do they enhance your offering?
12 Identify any concerns or suggestions in performing the requirements in the draft PWS.
13 It can take several years to be proficient in each functional area.
Address the following for Human Resources (retirement, drug testing, etc.), Finance, and Procurement.
What specialized experience do your employees have to perform the work in the PWS?
14 How does your organization support diversity, inclusion, and equity in the workplace?
15 What is your plan to recruit, reward, and retain employees to ensure consistency in the workforce during the entire period of performance (particularly in this current remote work environment)?
16 What is your company’s approach for fostering innovation and digital transformation and otherwise keeping ahead of industry to achieve efficiencies (save costs, process improvements, etc.) but also provide a high level of customer service?
17 Of the services in the PWS, which services do you believe can be performed in a firm fixed price transactional basis model?
18 Please identify and explain any other NAICS code your company believes would better represent the predominate work included in the
PWS.
19 Are there any areas in the draft PWS that are unclear or required additional clarification?
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