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NSSC Service Provider Contract III
Draft Performance Work Statement Attachment 1 http://www.nasa.gov/about/sites/index.html mailto:nssc-contactcenter@nasa.gov mailto:nssc-contactcenter@nasa.gov mailto:nasa-esd@mail.nasa.gov
| 1.0 Introduction |
| 1.1 Overview |
| 1.2 Background |
| 1.3 NASA Organization Description |
| 1.4 NSSC Overview |
| 1.4.1 Mission Statement |
| 1.4.2 Strategic Objectives |
| 1.4.3 Organization |
| 1.4.4 PWS Overview |
| 2.0 Shared Services Administration |
| 2.1 SERVICE PROVIDER EMPLOYEE REQUIREMENTS |
| 2.1.1 SP Personnel Training |
| 2.1.2 SP Employee Data |
| 2.1.3 SP Personnel Access |
| 2.1.4 Designation of Position Risk Level |
| 2.1.5 Equal Employment Opportunity |
| 2.2 RECORDS, DOCUMENTS AND FORMS MANAGEMENT |
| 2.3 REPORTING/INFORMATION REQUESTS |
| 2.4 NSSC SITE VISITS/INSPECTIONS |
| 2.5 WORKLOAD DATA REPORT/PERFORMANCE METRICS |
| 2.6 INNOVATION AND CONTINUOUS PROCESS IMPROVEMENTS |
| 2.7 SECURITY |
| 2.7.1 Physical Security |
| 2.7.2 Personnel Security Clearances |
| 2.7.3 Key Control, Media Access and Protection |
| 2.7.4 On-Boarding, Departures and Inter-Office Transfers |
| 2.8 SAFETY AND OCCUPATIONAL HEALTH |
| 2.8.1 Disaster Recovery and Emergency Situations |
| 2.8.2 Occupational Health |
| 2.9 Risk Management and Mitigation |
| 2.10 Quality Control |
| 2.11 SP Financial Management |
| 2.12 PHASE-IN PLAN |
| 2.13 NSSC Customer Support Hours |
| 2.14 Certifications, Licenses, and Permits |
| 2.15 Environmental Requirements |
| 2.16 Energy Management |
| 2.17 Customer Satisfaction |
| 2.18 Emergency Contracting |
| 2.19 Property and Asset Management |
| 2.20 Logistics |
| 2.21 CUSTOMER RELATIONSHIP MANAGEMENT SUPPORT |
| 2.21.1 |
| 2.22 Support Operations Directorate (SOD) Support |
| 2.23 Budget and Accounting Operations Support |
| 2.24 New Business Support |
| 2.25 Print and Copy |
| 2.26 Waste Management |
| 2.27 RESERVED |
| 2.28 Office of Diversity and Equal Opportunity Support |
| 3.0 Performance Requirements and Objectives |
| 3.1 Financial Management |
| 3.1.1 Accounts Payable |
| 3.1.1.1 |
| 3.1.1.2 Grant/Contract Letter of Credit/Standard Form (SF) 425 Payables |
| 3.1.2 Accounts Receivable |
| 3.1.3 RESERVED |
| 3.1.4 FBWT and FMS 224/Reconciliation and Reporting |
| 3.1.5 Travel Services |
| 3.1.5.1 Domestic Travel Payments |
| 3.1.5.2 Change of Station (COS) travel Payments |
| 3.1.5 Foreign Travel Payments |
| 3.1.5.4 Extended TDY Travel Payment |
| 3.1.5.5 RESERVED |
| 3.1.5.6 Extended TDY Travel Authorization and Voucher Preparation |
| 3.1.6 RESERVED |
| 3.1.7 RESERVED |
| 3.1.8 Permanent Change of Station (PCS) Temporary Change of Station (TCS) Relocation Support |
| 3.1.9 RESERVED |
| 3.1.10 RESERVED |
| 3.1.11 RESERVED |
| 3.1.12 NSSC Travel Authorization/Voucher Support |
| 3.1.13 Travel and Fleet Card Support |
| 3.2 NO TITLE |
| 3.2.1 Support to Personnel Programs |
| 3.2.1.1 Adjudication of Position Classification Appeals (Fixed Unit Price - FTE Bandwidth is limited - Recommend we leave in contract) |
| 3.2.1.2 Administrative Support for Agency Awards Program (LOE) |
| 3.2.1.2.1 Recognition and Awards Processing: the SP Shall: (Fixed Unit Price) |
| 3.2.1.3 Human Capital Communications Support (Level of Effort) |
| 3.2.1.3.1 Preparation and Distribution of Employee Notices |
| 3.2.1.3.2 Development of Information Materials |
| 3.2.1.3.3 Support for OCHCO Communications |
3.2.1.4 Suitability Adjudication and Reinvestigations (Level of Effort)
| 3.2.2 Training Purchasing and Administration Support (FUP) – Brian include administration included with purchasing (Need to include transactional definitions) |
| 3.2.2.1 External and Internal Training Purchases (FUP) |
| 3.2.2.2 External (off-site) Training Purchases (FUP) |
| 3.2.2.3 Internal Training Purchases Less Than $25K (FUP) |
| 3.2.2.4 Internal Training Purchases Greater Than $25K |
| 3.2.3 Employee Benefits |
| 3.2.3.1 Retirement Counseling and Processing |
| 3.2.3.2 Counseling/Processing Redeposits; Programs; Compensation; In Processing (FUP) |
| 3.2.3.3 Civilian and Military Deposit Processing (FUP) |
| 3.2.4 Administration of Leave Programs (FUP) |
| 3.2.5 RESERVED |
| 3.2.6 Federal Workers’ Compensation Program (FWCP) and Unemployment Compensation (UC) (FUP) – include in one sub-bullet |
| 3.2.6.1 FWCP Case Management |
| 3.2.6.2 UC Program |
| 3.2.7 RESERVED |
| 3.2.8 RESERVED |
| 3.2.9 RESERVED |
| 3.2.10 Human Resource Information Systems (HRIS) (Optional: Level of Effort vs FTE Government Estimate) |
| 3.2.10.1 Administration and oversight of the Agency Learning Management System |
| 3.2.10.2 User Support for all Human Capital Information Systems: |
| 3.2.10.3 Support for the OCHCO Data as a Service (DaaS) and Adhoc Reporting |
| 3.2.10.4 HR and Training Website Development & Maintenance |
| 3.2.11 Peronnel Action Request (PAR) and Maintenance of Official Employee Records (each Sub-section requires separate proposals) |
| 3.2.12 Personnel Action Request and Maintenance of Official Employee and Performance Records (Fixed Unit Price) |
| 3.2.12.1 Personnel Action Request (Fixed Unit Pricing Proposal) |
| 3.2.12.2 Maintenance of Official Employee and Performance Records |
| 3.2.13 Senior Executive Services Support (Level of Effort) (Option Indicated a Government Determination May Be Included or Excluded in the Final Award) |
| 3.2.13.1 Senior Executive Administrative Support (Option – Level of Effort) |
| 3.2.13.2 Senior Executive Services (SES) Case Documentation (Level of Effort) |
| 3.2.13.3 SES Appointment Certification Support |
| 3.2.13.4 NASA Candidate Development Program (CDP) Certification Support |
| 3.2.13.5 Presidential Rand Award Support |
| 3.2.14 Financial Disclosure Processing (Fixed Unit Price) |
| 3.2.15 On-line Course Management Services |
| 3.2.16 RESERVED |
| 3.2.17 RESERVED |
| 3.2.18 RESERVED |
| 3.2.19 RESERVED |
| 3.2.20 RESERVED |
| 3.2.21 Payroll/Timer and Attendance Processing (Fixed Price – All Sub Categories) |
| 3.2.21.1 Employee Payroll |
| 3.2.21.2 Time and Attendance |
| 3.2.21.3 Provide Audit Support and Audit Documentation requested; Payroll Support to Supervisors and Employees |
| 3.2.22 Classification |
| 3.2.23 Staffing Services |
| 3.3 Procurement |
| 3.3.1 NASA Procurement Programs Support |
| 3.3.1.1 Federal Acquisition Certification in Contracting (FAC-C) |
| 3.3.1.2 Federal Acquisition Certification for Contracting Officer’s Representative (FAC-COR) Program |
| 3.3.1.3 Reserved for NASA Contracting Intern Program (NCIP) if re-implemented by the Agency |
| 3.3.1.4 RESERVED |
| 3.3.1.5 Contract Administration and Audit Services (CAAS) Reconciliation |
| 3.3.2 Grants and Cooperative Agreements |
| 3.3.2.1 Grant Awards |
| 3.3.2.2 Grant Administration |
| 3.3.3 SBIR/STTR Contracts |
| 3.3.3.1 SBIR/STTR Awards |
| 3.3.3.2 SBIR/STTR Administration |
| 3.3.4 RESERVED |
| 3.3.5 RESERVED |
| 3.3.6 RESERVED |
| 3.3.7 Procurement Operations |
| 3.3.7.1 Preaward/Award |
| 3.3.7.2 Postaward Contract Administration |
| 3.3.7.3. RESERVED |
| 3.3.7.4 Enterprise Software Procurement Office (ESPO) |
| 3.3.7.4.1 ESPO Preaward |
| 3.3.7.4.2 ESPO Postaward Contract Administration |
| 3.3.7.5 Agency |
| 3.3.7.5.1 Agency Preaward |
| 3.3.7.5.2 Agency Postaward Contract Administration |
3.3.7.6 RESERVED
| 3.3.8 RESERVED |
| 3.3.9 RESERVED |
| 3.3.10 RESERVED |
| 3.3.11 RESERVED |
| 3.3.12 Simplified Acquisitions Threshold (SAT) Purchase Support |
| 3.3.13 NASA Purchase Card Program |
| 3.3.14 Grants Management Services |
| 3.4 Information Technology |
| 3.5 Cross Cutting Services |
| 3.5.1 Customer Contact Center (CCC) |
| 3.5.2 Document Management and Electronic Data Management |
| 3.6 Agency-Wide and Federal IT Initiatives |
| 3.7 New Business and Special Projects |
| 3.7.1 New Business and Special Projects |
| 3.7.2 Shared Services Special Projects |
| 3.7.3 Functional Special Projects |
| 3.7.3.1 Financial Management |
| 3.7.3.2 Human Resources |
| 3.7.3.2.1 RESERVED |
| 3.7.3.2.2 RESERVED |
| 3.7.3.2.3 RESERVED |
| 3.7.3.2.4 RESERVED |
| 3.7.3.2.5 HR Special Project - WICN Migration Project |
| 3.7.3.2.6 RESERVED |
| 3.7.3.2.7 HR Special Project – Classification |
| 3.7.3.2.8 HR Special Project – Training Admin |
| 3.7.3.2.9 HR Special Project – USA Staffing Development (Technical Integration) |
| 3.7.3.2.10 HR Special Project – SAL – GSFC |
| 3.7.3.2.11 HR Special Project – SAL – JSC |
| 3.7.3.2.12 Special Projects – Training Facility Support – GSFC |
| 3.7.3.3 Goddard Learning Complex (GLC) Facility |
| 3.7.3.3.1 The contractor will provide on-site support to the Goddard Learning Complex including, but not limited to: |
| 3.7.3.3.2 Course Administration and Logistics Support |
| 3.7.3.4 Procurement |
| 3.7.3.5 Information Technology |
| 3.7.3.5.1 OCSS Support |
| 3.7.3.5.2 ServiceNow Transition (Legacy Case Support) |
| 3.7.3.5.3 RESERVED |
| 3.7.3.5.4 Oversight of OCHCO Development Work |
| 3.7.3.5.4.1 OCHCO Third Party Development Support |
| 3.7.3.6 Customer Contact Center and Document Imaging |
| 3.7.3.7 Agency-Wide and Federal IT Initiatives |
| 3.7.3.7.1 AEGIS Automation |
| 3.7.3.7.2 NCCIPS Support |
| 3.7.3.7.3 ODEO: Anti-Harassment/Reasonable Accommodation |
| 3.7.3.8 RESERVED |
| 3.7.3.9 Enterprise Service Desk |
| 3.7.3.9.1 CHAT BOTS Automation |
| 3.7.3.10 Agency Business Support |
| 3.7.3.11 RESERVED |
| 3.7.3.12 NASA Enterprise Automation Service |
| 3.8 IT Support Services |
| 3.8.1 RESERVED |
| 3.8.2 RESERVED |
| 3.8.3 Enterprise Service Desk |
| 3.8.3.1 ESD Service Elements |
| 3.8.6 Intelligent Automation Services |
| 3.8.6.1 BOT Management Services |
| 3.8.6.2 BOT/Virtual Agent Services |
| 3.8.6.3 Macro and Scripting Services |
| 3.8.6.4 NASA Enterprise Automation Service Support |
| 3.8.6.5 NASA Enterprise Automation Service Estimating Support |
| 3.9.1 Information Technology Business Services (ITBS) |
| 3.9.2 NCCIPS Business Services (WCF Program 350359) |