Attachment 2 Quality Assurance Surveillance Plan.pdf

Quality Assurance Surveillance Plan (QASP)

For

Beckman Centrifuges (2)/Ultracentrifuge (1) Service

1. Purpose. This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the

Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

2. Scope. The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to ensure the results specified are delivered on time and meet the requirements identified in the plan.

3. Government Resources. The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting

Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

4. Responsibilities. The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United

States in the contractual relationship. It is the Contracting Officer that ensures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and ensures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action

5. Methods Of Qa Surveillance. The below listed method of surveillance shall be used in the administration of this QASP.

Inspection at the Time of Service – The method used to evaluate the contractor when required by the contract Performance Requirements Summary (PRS) as noted in paragraph 7. Using this method of inspection, all the parts of the service are monitored for evaluation.

6. Levels And Standards Of Service. The standards of services are held to and comply with the standards specified in the Performance Requirements Summary (PRS).

7.

8. Identified QA Surveillance Items

Performance Requirements Summary

Required Services Performance Objective Performance Requirement

Avanti J-HC Centrifuge Contractor will complete two (2) annual Instrument is clean, fully

Preventive Maintenance PM visits to complete OEM PT

Protective Level coverage to inspect, clean, lubricate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications.

operational and meets factory specifications.

Avanti J-HC Centrifuge

Unlimited Service Visits

Contractor will provide on-site technical support and onsite emergency repair visits.

Onsite visits will be completed as required, by OEM factory trained technicians, during normal business hours and prearranged with the Technical Point of Contact per unit as applicable.

Avanti J-HC Centrifuge

Telephone Support

Contractor will provide telephone support for J26 Centrifuge.

Telephone support will be available during normal business hours. Phone support will dispatch field service engineers as necessary.

Optima Max

Ultracentrifuge

Preventive Maintenance

Contractor will complete two (2) annual

PM visit to complete OEM PT

Protective Level coverage to inspect, clean, lubricate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications.

Instrument is clean, fully operational and meets factory specifications.

Optima Max

Ultracentrifuge

Unlimited Service Visits

Contractor will provide on-site technical support and onsite emergency repair visits.

Onsite visits will be completed as required, by OEM factory trained technicians, during normal business hours and prearranged with the Technical Point of Contact per unit as applicable.

Optima Max

Ultracentrifuge

Telephone Support

Contractor will provide telephone support for Optimax Ultracentrifuge.

Telephone support will be available during normal business hours. Phone support will dispatch field service engineers as necessary.

Avanti JXN-30

Centrifuge

Preventive Maintenance

Contractor will perform Two (2) Annual

PM/health check visit for OEM PT

Protective level care. Contractor will inspect, clean, align, calibrate, repair or replace defective parts and perform operational tests to ensure instrument meets factory specifications.

Twice annually coordinated technical point of contact

Avanti JXN-30

Centrifuge

Unlimited Service Visits

Contractor will provide emergency visits to complete emergency repairs in compliance with OEM PT Protective

Support Agreement level care.

Contractor will provide telephone/email support unless on-site technical support and repair is required.

Repair will be provided within 5 working days of notification to contractor, by OEM factory trained and OEM employed technicians.

Avanti JXN-30

Centrifuge

Telephone Support

Contractor will provide telephone/email support for OEM PT Protective Support.

Telephone/email support is available during business hours to attempt to resolve technical issues that may develop. If telephone/email support is not sufficient to resolve technical issues, contractor will provide onsite repair and maintenance as detailed under Emergency Repairs.

9. Documentation. The COR shall, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract.