ATTACHMENT 2 QUALITY ASSURANCE SURVEILLANCE PLAN.docx

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Attached to
S208--Landscaping Services (VANCHCS) Federal contract opportunity
Solicitation number
36C26125Q0005
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 21

About this file

This document is the Quality Assurance Surveillance Plan (QASP) for a federal contract opportunity related to landscaping services for the Department of Veterans Affairs Veterans Integrated Service Network 21. The QASP identifies the performance objectives and thresholds for critical tasks, including maintaining grounds, trees/shrubs/hedges, adherence to OSHA/EPA regulations, and use of qualified personnel. Failure to meet the specified performance thresholds may result in termination for default. The related federal contract opportunity has a Solicitation Number of 36C26125Q0005 and is for landscaping services to be provided at the VA Northern California Health Care System. Key performance requirements include maintaining lawns, shrubs, and trees to specified aesthetic and health standards, with limited customer complaints allowed. The contract also requires 100% adherence to OSHA/EPA regulations and use of qualified personnel.

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Text version

ATTACHMENT 2

Quality Assurance Surveillance Plan (QASP) The following Performance Requirement Services Summary identifies the performance objective and performance thresholds for critical tasks associated with providing support services for this requirement. The performance threshold describes the minimum acceptable levels of service required for each requirement. The Performance Requirements Summary shall not take the place of the PWS. These thresholds are critical to mission success. Failure to meet the standard will result in termination for default.

Performance Objective
Performance Threshold Maximum Allowable Degree of deviation requirement
Method of Surveillance
1
Maintain Grounds
Customer complaints shall not exceed 5 per month
Valid reports from customers.

Lawn, shrubs and groundcover, is maintained within proper height for its area. Grass is healthy, growing vigorously, and presents a neat, professional appearance. Fertilizer and soil amendments are applied on time and in the correct amount. Soil is aerated.

Shrubs pruned and adequate space provided between building.

Groundcover is free of trash, trimmed to appropriate aesthetics, and maintained healthy.

2
Maintain Trees, Shrubs, and Hedges
Customer complaints shall not exceed 2 per month
Valid reports from customers.

Trees, shrubs, and hedges flourish and do not need to be replaced. They have adequate drainage and mulch. They do not show any sign of disease or pests and appear healthy. They are pruned properly and in a timely manner. They are trimmed properly. Trees removed are disposed of properly and the area restored to match. Fertilizer and soil amendments are applied.

3
Adherence with OSHA and EPA
100% of the time. No discrepancies are allowed.
Evaluation by Safety Service, COR, and third-party inspections.
4
Use of qualified personnel
100% of the time. No discrepancies are allowed.
Evaluation of qualification records by COR.

File details come from the government source that posted it. Updated .