Attachment 2 - QASP-RiverEyes.docx

Quality Assurance Surveillance Plan (QASP) MRG – RiverEyes Monitoring Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored How monitoring will take place Who will be conduct the monitoring How monitoring efforts and results will be documented The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control methods. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

3.1 Program Manager

The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned PM: Carolyn Donnelly Agency: Bureau of Reclamation Telephone: 505-462-3607 / 505-917-0650 (cell) Email: CDonnelly@usbr.gov

3.2 Contracting Officer (CO)

The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned CO: Kristen Ruiz Jimenez Agency: Bureau of Reclamation Telephone: 505-462-3669 Email: KRuizJimenez@usbr.gov

3.3 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: Sarah Branum Agency: Bureau of Reclamation Telephone: 505-462-3591 Email: SBranum@usbr.gov

3.4 Other Key Government Personnel

This may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor contractor performance.

Coordination Contacts:

· Ed Kandl, 505-681-5435, ekandl@usbr.gov

· Raymond Abeyta, 505-270-6552, raybeta@usbr.gov

· Rick Young, 505-659-7774, rcyoung@usbr.gov Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the CO, PM, and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

4.2 Surveillance Matrix

The Surveillance Matrix below is the list of performance objectives, the standards that must be performed by the contractor, and the acceptable quality levels (AQL). A performance standard describes a required element of Contractor performance. An AQL defines the level of performance that is deemed satisfactory. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

3.A Contract Administration Deliverables:

1. Kick-off meeting agenda & notes

2. River & field safety plan

3. Standard operating procedures

a) Notes are complete and accurate

AQL: 99%

b) Deliverables are submitted timely

AQL: 95%

c) Plans are comprehensive and executable

AQL: 100%

What: Deliverables How: Visual inspection and review Frequency: Once per option year Who: COR, PM

3.B Daily River Reconnaissance & Communications Deliverables:

1. Text messages

2. Conference calls

3. Email summaries

4. Afternoon updates

a) Information provided is complete, accurate, and timely

AQL: 99%

b) Conference call participation

AQL: 99%

c) Address all required tasks

AQL: 99%

What: Communication of reconnaissance data How: Visual inspection and review, and observation (conference calls) Frequency: Ongoing Who: COR, PM, Coordinators

3.C Surveys and Discharge Measurements

1. Data included in appropriate daily summary

a) Information provided is complete, accurate, and timely

AQL: 99%

b) Address all required tasks

AQL: 99%

What: Reported data How: Visual inspection and review Frequency: As requested

3.D Draft and Final Annual Report

1. Draft Report

2. Final Report

a) Draft report is complete, accurate, and timely

AQL: 95%

b) Information in report is relevant

AQL: 95%

b) Final report is complete, accurate, incorporates requested changes, and is timely

AQL: 100%

What: Draft and Final reports How: Visual inspection and review

AQL: 100%

b) All data assembled delivered to Reclamation by end of contract

AQL: 100%

What: Geodatabase How: Visual inspection and review

Who: COR, PM, GIS Specialist

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The surveillance matrix above should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

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