Attachment 2 - QASP .pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Performance Standards

To ensure the Government has an effective and systematic method of surveillance for the services in the Task Order, a Quality Assurance Surveillance Plan (QASP) will be utilized. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the Task Order in a timely, accurate and complete fashion.

Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the Task Order for the required content, quality, timeliness, and accuracy.

Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR Subpart 42.11, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

Contractor performance objectives are summarized in the following table.

Task(s) Performance Element

Performance Requirement

Surveillance Method

Acceptable Quality Level

(AQL)

4.1 Delivery of

Contractor Program Management Plan

Contractor Program Manager to generate Program Management Plan identifying plan to track and monitor staff, tasks, risks, and Communication plan.

100% verification by COR (or designee)

100% by contract award or within 10 days of contract award.

4.1 Monthly Status

and Progress Report

Contractor Program Manager to provide monthly report clearly identifying tasks and work completed, issues, and monthly costs per labor category.

100% verification by COR (or designee)

Receipt by the 5th day of each month.

4.2 MAHRS/HCSM

System and Data Governance Policy

Bi-Weekly, demonstrate work completed in support of the ESD System and Data Governance Policy establishment to the Director, ESD.

100% verification by COR (or designee)

Completed 5 months after contract award.

4.2 Business Case

Analysis (BCA) & Business Enterprise Architecture

(BEA)

Generation, review, and/or completion of BCAs/BEAs packages submitted to

MAHRS/ESD.

100% verification by COR (or designee)

Completed 2 months after

BCA/BEA

assigned.

4.2 HRM RMF

Quarterly Review and Tracking Report

Utilizing eMASS/RMF system, complete quarterly HRM Systems review, compliance, and Authority to Operate status.

100% verification by COR (or designee)

Deliverable required only for the specific fiscal quarters falling within the active 6-month performance period.

4.3 HRM FAM

Quarterly Review

Utilizing DON's DITPR- DON and DADMS systems, complete quarterly HRM FAM reviews, tasks, and compliance checks.

100% verification by COR (or designee)

Deliverable required only for the specific fiscal quarters falling within the active 6-month performance period.

4.3 HRM FAM

Communication Strategy Plan

Complete the generation of HRM FAM Communication Strategy Plan.

100% verification by COR (or designee)

100% by contract award or within 30 days of contract award.

4.3 System and

Project Management Tracking Report

Establish and maintain System and Project Management tracking business process utilizing Jira, or related tool, to establish real-time tracking (system, staffing, workload, projected costs, etc.) of human capital system initiatives.

100% verification by COR (or designee)

Monthly review of updated human capital system initiatives within designated tool due on the first working day of the month.

4.4 Establishment of

HRM Data Models within Jupiter

Perform analysis, generate data mappings from data source(s), design, develop, and support implementation of HRM Data Models within the DON's Jupiter data lake.

100% verification by COR (or designee)

97% Completed within one day of the assigned deadline as defined in JIRA and the sprint planning.

4.4 White Papers, Briefs, or Communication Products

Generation of requested White Papers, Briefs, and/or Communication Products.

100% verification by COR (or designee)

100% drafted and delivered within one day of assigned deadline as defined in JIRA and the sprint planning.

4.4 HRM

Sustainment Report for Jupiter Dashboard, Reports, and Metrics

Per functional requirements identified, generate output products (reports, dashboards, metrics, graphics, etc.)

within HRLink or Jupiter Systems.

100% verification by COR (or designee)

100% drafted and delivered within one day of assigned deadline as defined in JIRA and the sprint planning.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report).

The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional fee, to replace or correct work that fails to meet contract requirements. To maximize the profit earned on costs incurred, the contractor is incentivized to ensure that quality products are provided in a timely manner.