Attachment 2_QASP.pdf

Technical Exhibit 2 - QASP

TECHNICAL EXHIBIT 2

Requirements Analysis & Identification

Quality Assurance Surveillance Plan (QASP)

Version 1

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that systematic quality assurance methods are used in the administration of the Performance-based Acquisition (PBA) standards included in this Performance Work Statement (PWS). The intent is to ensure that the Contractor performs in accordance with the performance standards/acceptable quality levels contained in the PWS; that the Government receives the quality of services called for in the contract; and, that the Government only pays for the acceptable level of services received.

2. Scope

It is important to understand the responsibilities of the parties and distinguish between the quality control plan and the QASP. The contractor is responsible for managing and developing a quality control plan to meet the quality standards established in the PWS. The QASP is put in place to provide Government surveillance and oversight of the contractor’s efforts in meeting the performance standards required by the contract. The QASP is not part of the contract nor is it intended to duplicate the Contractor’s quality control plan. The Government may provide the Contractor with an informational copy of the QASP to support the Contractor’s efforts in developing a quality control plan that will interrelate with the QASP.

3. Government Resources

The following personnel will implement all surveillance activities:

Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. The Contracting Officer assures the Contractor receives impartial, fair and equitable treatment under the contract.

The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer: Corrine Gonzales Telephone Number: (505) 563-7053 Email: corrine.gonzales@usda.gov

Contracting Officer’s Representative (COR). The COR is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Contracting Officer’s Representative: Kayla Gomez Telephone Number: (505) 238-8711 Email Address: Kayla.gomez@usda.gov

COR Designees. Additionally, COR Designees, also known as Inspectors, may be named to ensure that the Government sufficiently directs, oversees, measures and monitors contractors. COR Designees will provide information to the overall contract COR.

4. Methods of QA Surveillance

A combination of the surveillance methods listed below shall be used in the administration of this QASP. The specific surveillance method for each performance standard and acceptable quality level is listed in the “Monitoring Method” column of the Performance Standards.

COR Review – Indicates that the COR designee will be responsible for monitoring the Contractor’s performance in meeting specific performance standards/acceptable quality levels.

In the case of a written deliverable, COR/COR Designee Review will consist of up to 90% inspection of the specific deliverable and supporting documentation.

In the case of day-to-day support activities, COR/COR Designee. Review will consist of periodic inspection or random monitoring.

Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from customer complaints received by the Forest Service. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, and must be signed and forwarded to the COR, who shall assess the validity of the complaint and retain it in a documentation file. The COR shall ensure the tabulated results of all customer satisfaction surveys are kept on file.

The results of all monitoring activity shall be documented in the Monitoring Performed

By/Date(s), Compliance with Performance Standard/AQL, and Other Comments columns of the Performance Standards Table. The COR and COR Designee shall submit copies of the completed Performance Standard Table to the Contracting Officer on a quarterly basis, at the conclusion of contract performance, and whenever contractor performance fails to meet acceptable quality levels.

5. Documentation

The COR and/or COR Designee will, in addition to providing documentation to the Contracting Officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, surveillance checklists, and any actions related to the Government’s performance of the quality assurance surveillance function. All such records will be retained for the life of the contract and forwarded to the Contracting Officer upon completion.

6. Deviations to Acceptable Quality Level (AQL)

Deviations to the (AQL) require preapproval by the CO or COR. All deviations shall be documented in the monthly status reports.

7. Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective.

The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards.

The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Technical Exhibit 2 - QASP Page 5 of 5

TECHNICAL EXHIBIT 2

FIRE INFORMATION TECHNOLOGY SATELLITE SERVICES SURVEILLANCE MATRIX

June 12, 2025

Performance Standards

PWS Reference(s) Required Services

Acceptable Quality Level

(AQL)

Monitoring Method

MONTHLY MONITORING RESULTS

PERIOD OF MEASURE:

Monitoring Performed by/Date(s)

Rating Compliance with

Performance Standards/ AQL

Other Comments

PS-1 Section 2.11 Order Acknowledgment

95%

COR/Designee review of Contractor Electronic System Order Logs (e.g. On- Line Ordering Tool timestamps and logs)

PS-2 Section 2.11 Time to Ship 95%

COR/Designee review of Contractor Electronic System Order Logs (e.g. On- Line Ordering Tool timestamps and logs)

PS-3 Section 2.11 Non-functioning Equipment – Software, Hardware, or Connectivity Related

98% COR/Designee review of Monthly Usage Report(s) and Customer Complaints.

PS-4 Section 2.11 Return All Computers and Tablets Back to Base Configuration Following Every Use

No deviation

COR/Designee review of Monthly report provided by vendor

Note: Reports from the field of devices being received with data that was not properly wiped or in cases where the certification form was not shipped with the device will be counted against contractor for this performance standard and is grounds for contract termination.

PS-5 Section 2.11 Provide and Maintain Online Ordering Portal

95% COR/Designee review of Contractor Electronic System Order Logs (e.g.

On-Line Ordering Tool timestamps and logs)