ATTACHMENT 2 - PWS Clinical Healthcare Point of Care Access Suite .doc

PERFORMANCE WORK STATEMENT

CLINICAL HEALTHCARE POINT OF CARE KNOWLEDGE PRODUCTS

A.

General Information

1.0

Introduction:

The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) requires an existing commercial off the shelf web based, Clinical Healthcare Point of Care Knowledge Product that will be made available throughout the Department of Veterans Affairs.

Our goal is to acquire McGraw-Hill Access Suite in the nine specialty areas of Medicine, Pharmacy, Emergency Medicine, Physiotherapy, Anesthesiology, Hematology, Neurology, OB/GYN and Surgery.

For the purpose of this solicitation, these products must include clinical references such as electronic healthcare textbooks/manuals and other resources that will serve to educate and inform students, residents, fellows and other healthcare professionals practicing in the VA medical and administrative facilities.

VA’s goal is to ensure uniform availability of high quality, clinical healthcare knowledge-based resources across the VA system to improve clinical decision making, education, and research.

Performance Period: One (1) year base award with four (4) option years.

1.1 Objectives The desired goals of the nationwide provision of a commercial Clinical Healthcare Point of Care Knowledge Resources are as follows:

1.1.1 Initiating a nationwide, centralized purchase to capitalize on the economies of scale offered by vendors.

1.1.2 Negotiating one license/contract to decrease the current contracting and reviewing efforts that are required at the facility and/or VISN level and thereby avoid the costs and workload associated with multiple procurements.

1.1.3 Making this Clinical Healthcare Point of Care Knowledge Product available through Computerized Patient Record System ( CPRS), the VA’s Electronic Health Record, nationwide to insure consistent access at the bedside for all VHA health professionals and staff.

2.0 Scope of Work:

2.0.1 The vendor will provide all sites on the VA network with access to online, web-based information. Authentication will be through IP address validation on an enterprise basis, eliminating the need for users to enter identification, username and/or password.

2.0.2 An unrestricted number of simultaneous users are to have immediate access from any computer within VA that has Internet access. It is required that all authorized remote users with VPN access have access to the product.

2.0.3 The products should have technical capability to include Athens authentication for remote users.

2.1 Information Scope

The product should include:

2.1.1 Knowledge based healthcare information covering medicine, physiotherapy, pharmacy, surgery, anesthesiology, emergency medicine, or other allied healthcare disciplines for use by healthcare students and healthcare providers, specifically in the form of electronic textbooks/manuals.

2.1.2 Additional resources may include medical education content, patient education materials, drug information, healthcare news items, guidelines, images, multimedia, care plans, care planning tools, clinical updating services, or other relevant resources.

2.1.3 A cross referencing or cross searching feature must also be provided to obtain information from multiple resources or textbook content.

2.1.4 Information that reflects current practice issues and supports clinical decision making.

2.2 Information Quality

2.2.1 Information is accurate, authoritative, and relevant.

2.2.2 Authors and sources are well recognized subject experts in their fields.

2.2.3 “Best practice”, evidence-based information, or treatment practice guideline information is included.

2.2.4 Policies for determining validity and standards for inclusion of material are well described.

2.3 Usability

2.3.1 Navigation within the system is logical and is easy to use.

2.3.2 The product has “user friendly” help and direction aids.

2.4 Currency

2.4.1 Books will be maintained with at least the most current edition published. It is highly desirable that the content is regularly updated and not limited to the latest print edition that has been published. Preference is given to content that is updated more often than its published new print edition counterpart.

2.5 Access, content, support

2.5.1 Product is 508 compliant. (http://www.section508.gov/)

2.5.1.1 If product is not 508 compliant, vendor must describe measures being taken to bring product into compliance and date, within 12 months of contract award, that product will be 508 compliant. OR

2.5.1.2. If product is not 508 compliant and vendor must describe why no work is being done to make it 508 compliant.

2.5.2 Access to be granted through IP address validation on an enterprise basis, eliminating the need for users to enter identification, username and/or password.

2.5.3 An unrestricted number of simultaneous users are to have immediate access from any computer throughout VA that has Internet access. It is required that all authorized remote users with VPN access have access to the product. A username and/or password option must be offered for remote users if needed.

2.5.4 The product must be compatible with Internet Explorer and most standard web browsers, which have cookies enabled. To ensure privacy, the product uses session cookies rather than persistent cookies.

2.5.5 The product is compatible with the Windows environment.

2.5.6 All site content and support of the web site is the responsibility of the contractor. This includes tech support to VA users nationwide.

2.5.7 System downtime is minimal and VA project manager is notified when such occurs.

2.5.8 Information is easily printed.

2.5.9 The vendor must permit free use for educational purposes of all pictures and graphics.

2.5.10 Single point of contact for customer service issues is assigned to VA 2.5.11 Questions are responded to on the same business day.

2.5.12 Usage statistics are available to the system administrator on an enterprise level.

2.5.13 The product should be accessible via a variety of personal mobile devices including Blackberry, Apple and Android devices.

2.5.14 Graphics, pictures, and/or images that are searchable are highly desirable.

2.5.15 The contractor must offer training services. On an as requested basis, training session (web-based or live) will be set up to train VA staff on use of the product. Specialized training sessions may be requested for VA library staff.

2.5.16 Availability of usage statistics at an IP level is highly desirable.

Title list: Must included all titles in one contract submission Medicine

Pharmacy

Emergency Medicine

Physiotherapy

Anesthesiology

Hematology

Neurology

OB/GYN and

Surgery.