Attachment_2_Performance_Work_Statement_PWS_GSA_Short_Term_Rental_Call_Center_Support_Services.pdf

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SECTION C

GSA Short Term Rental Call Center Support Non-Personal Services

Performance Work Statement (PWS)

C.1 Introduction

The General Services Administration (GSA) Short Term Rental (STR) program supplies vehicles and equipment to all federal agencies to fulfill short term and temporary needs through Task/Delivery Orders issued against GSA Federal Supply Multiple Award Schedules (MAS).

C.2 Scope The scope of this contract is to provide administrative non-personal services support to the GSA Office of Fleet Management, program assistance and instruction to GSA Fleet Management Federal customers.

The personnel needed to successfully complete tasks are identified in this PWS. The team lead is Federal Labor Standards Act (FLSA) exempt.

C.3 Performance Task Requirements

The contractor shall provide administrative and clerical support to accomplish the task requirements outlined below.

Task Category 1- Provide support for STR Program Management (C.3.1 below)

Task Category 2- National Technical and Administrative Customer Support. Provide customer support and program Instruction to STR Program Participants to include Federal STR customers and STR MAS Vendors (C.3.2 below)

Task Category 3- Data Management (C.3.3 below)

Task Category 4- General Support to GSA, Office of Fleet Management (C.3.4 below)

C.3.1. Task Category 1- Provide Program Management support

a) The Contractor shall work independently within the scope of the assignments provided.

b) The Contractor shall respond to all STR support requests and program inquiries in a timely and professional manner.

c) The Contractor team lead shall attend a Weekly Status Meeting to review the QASP compliance.

d) All personnel shall attend a Quarterly Status meeting with the government PMO.

e) The Contractor shall be responsible for evaluating vehicle and equipment supplemental

(damage, tolls, and miscellaneous charges) and verifying vehicle and equipment rental invoices for accuracy based on current applicable contract pricing and technical requirements.

f) The Contractor shall be responsible for Federal Procurement Data System - Next Generation (FPDS-NG) reporting for all orders exceeding the micro-purchase threshold.

The STR Program Management Office will define the fields and records that need to be recorded.

g) The Contractor shall be required to run a daily report from System for Award

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Management (SAM) for distribution to the program office to ensure that no orders are awarded to any contractor entities with active exclusions. (CDRL-02)

h) The Contractor shall monitor open rental reports to ensure vehicles and equipment are returned in accordance with STR Task Order requirements. The contractor support staff shall maintain records of customer contact and final resolution. Any vehicles/equipment not returned must be immediately reported to the STR - Program Management Office.

i) The Contractor shall immediately notify the STR Program Office or designated Contracting Officers Representative (COR) of problems or potential problems affecting performance of any Task Order issued by the STR Program Office.

j) The Contractor shall immediately notify either the Contracting Officer (CO) or the COR of any projected, anticipated, or known delays that may impede the performance of this contract

k) Any Verbal notification shall be followed with a written report detailing the time and date of the verbal notification, the participants, the substance of the verbal notification and acknowledging understanding of the verbal notification, and any action or proposed action taken.

l) The Contractor shall provide written minutes of all ad hoc meetings with the GSA STR Program Office, CO, or COR to the respective reporting entity. (CDRL-03)

C.3.2 Task 2- National Technical and Administrative Customer Support

a) The Contractor shall operate a national customer support center that responds to telephone, e-mail, and other electronic communication requests (i.e. Emails or other electronic “Chat” platforms) from Federal STR customers.

b) The Contractor shall be required to perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. The contractor shall provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.

c) The Contractor shall be responsible for responding to customer inquiries and for assisting with customer requests on a wide variety of available vehicles and/or equipment and shall be familiar with industry terminology and offerings as well as vehicle/equipment specifications. Providing customer guidance is essential to ensure the correct category vehicles and/or equipment have been requested to meet the mission requirements of the customer.

d) The Contractor shall provide customer support related to STR fuel cards. Customer support may include, but is not limited to, reviewing fuel card status, tracking information, fuel card replacement with the prior approval of the GSA STR Program Office, and reporting any suspected fraudulent use of fuel cards to the GSA STR Program Office.

C.3.3 Task 3-Data Management

a) The Contractor shall provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with Task Order factors such as, but not limited to, length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use. (CDRL-04)

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b) The Contractor shall assist with records management in areas such as assembling/creating routing and archiving contract files on Google Drive, WebSTR or comparable electronic data storage system (e.g. Electronic Data Management System (EDMS)).

c) Use of other equipment and/or software may be specified in each task assignment such as using up to date versions of software applications and procedures, as provided by GSA during the performance of this contract.

d) The Contractor shall be required to interface as needed with government specific systems which may include, but are not limited to STR, WebSTR, Fleet Management System (FMS), Federal Procurement Data System- Next Generation, (FPDS-NG) Government Data Query Systems, WEX Online, Gsafleet.gov and Vendor Customer Self-Service (VCSS). The government will provide access to these required systems.

e) The Contractor shall be required to create reports using government databases and query tools such as but not limited to MySQL Workbench. Upon request from STR customers or at the request of the STR PMO, Ad Hoc reports may be required such as fuel reports, STR usage reports, and invoice reports. (CDRL-05)

C.3.4 Task 4-General Support to GSA, Office of Fleet Management

a) Maintain and update fleet management information systems and ensure data integrity across all fleet management platforms.

b) Prepare routine and ad-hoc fleet management reports, executive briefings, dashboards, and maintain comprehensive fleet documentation and records. (CDRL-05)

c) Provide customer support and help desk functions, responding to fleet inquiries via phone, email, and web-based systems with appropriate escalation procedures.

d) Serve as liaison between GSA fleet operations and external service providers, coordinating technical requirements and facilitating stakeholder communication.

e) Support meeting logistics, training sessions, and coordinate with internal and external stakeholders for fleet management activities.

C.4.0 Personnel General Qualifications/Capabilities

a) All contractor personnel shall be proficient in the use of Microsoft Office Suite, Google

Suite tools and must also be familiar with the Windows operating system. Working knowledge consists of basic navigational, formatting and analysis skills.

b) All contractor personnel shall follow the contract requirements as set forth in this Performance Work Statement. The contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract requirements.

c) All contractor personnel shall conduct themselves in a professional manner, have good interpersonal relationship skills, and be able to effectively communicate orally and in writing

d) All contractor personnel shall be required to have a working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. For the purposes of this PWS, technical knowledge includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.

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e) The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity. Contractor employees engaged in the performance of this contract must comply with all GSA instructions pertaining to office conduct and building regulations.

f) GSA reserves the right to reject, at any time without notice, any assigned employee who is either unable or unwilling to perform the work that is within the scope of the PWS. The contractor shall provide replacement personnel within 3 business days after notification by GSA that an employee is to be replaced.

g) Tasking of work is to be independent from other ongoing work being performed by Government employees, or other Contractor personnel at this work site. Additionally, Contractor personnel are not subject to supervision by employees of the Client agency, or by other Contractor resources that may be at the work site. If, at any time, the Contractor identifies a conflict, the CO shall be notified immediately.

C.4.1- Personnel Labor Categories and Qualifications

a) Customer Service Team Lead- The STR Customer Service Team Lead provides direct oversight of daily customer service operations supporting the GSA Short-Term Rental (STR) Program. The Team Lead supervises Customer Service Representatives (CSR I, CSR-II; and CSR–III), ensures compliance with program policies and contractual performance standards, and serves as the primary escalation authority for complex federal user and vendor inquiries.

Minimum Qualifications

• Bachelor’s degree preferred; extensive relevant professional experience may be substituted in lieu of formal education.

• 7-10 years of experience in customer service, logistics operations, or call center environments, with demonstrated supervisory or team leadership experience.

• Demonstrated ability to manage operational performance metrics.

• Proficiency in Microsoft Office, particularly Excel.

• Proficiency in Adobe Acrobat.

• Experience navigating the following federal systems: SAM.gov and FPDS.gov.

• Strong written and verbal communication skills.

• Demonstrated ability to manage high call volumes and dynamic program changes.

• Experience working with rental car, fleet, or equipment rental agencies required.

• Advanced communication, leadership, and problem resolution skills

b) Customer Service Representative I -The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information.

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Minimum Qualifications:

• High school diploma required; Associate’s degree preferred.

• 1–2 years of customer service or call center experience.

• Basic proficiency in Microsoft Office applications.

• Strong interpersonal communication skills.

• Ability to multitask in a fast-paced, high-volume environment.

• Ability to adapt to evolving program guidance and procedures.

• Professional demeanor consistent with federal customer service standards.

c) Customer Service Representative II- Customer Service Representative II provides intermediate-level support and independently handles moderately complex STR program inquiries. CSR II personnel perform vendor verification, assist with billing and transaction discrepancies, and provide operational guidance to entry-level representatives.

Minimum Qualifications

• Associate’s degree preferred, equivalent experience acceptable.

• 3–5 years of customer service, logistics, or call center experience.

• Experience in rental cars, fleet management, or equipment rental environments preferred.

• Proficiency in Microsoft Excel and data entry.

• Experience using federal vendor verification systems (SAM.gov, FPDS.gov) preferred.

• Strong analytical and problem-solving skills.

• Demonstrated ability to manage multiple tasks in a dynamic operational environment.

d) Customer Service Representative III- serves as a senior-level subject matter expert within the STR Program. CSR III personnel resolve complex customer and vendor issues, support escalations, conduct detailed system research, and assist leadership with quality control and performance improvement initiatives.

Minimum Qualifications

• Associate’s degree preferred; significant relevant experience may be substituted in lieu of formal education.

• 5-7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination.

• Advanced proficiency in Microsoft Excel and data analysis.

• Strong analytical skills and problem resolution capabilities

• Advanced experience researching billing and account issues preferably using STR-related systems.

• Strong written and verbal communication skills.

• Demonstrated ability to operate independently and adapt to evolving program requirements.

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C.4.2. Maximum Personnel Level Of Effort Labor Hours Ceiling.

The government will determine the level of effort and the number of Full-Time Employees (FTEs) required prior to the execution of each option year of performance. The government also reserves the right to request increases to the number of FTEs not to exceed the contract labor hour ceiling for contractor support in unforeseen contingencies.

BASE YEAR

PWS Task Labor Category Hours Per Year # of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative III 10,000 5 Total 32,000 16

OPTION YEAR ONE

PWS Task Labor Category Hours Per Year # of FTEs C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

OPTION YEAR TWO

PWS Task Labor Category Hours Per Year # of FTEs C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

OPTION YEAR THREE

PWS Task Labor Category Hours Per Year

# of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

OPTION YEAR FOUR

PWS Task Labor Category Hours Per Year

# of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

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C.5.0 Kick-Off Meeting

GSA Fleet will schedule and coordinate a Project Kick-Off Meeting via teleconference. The Kick-Off meeting will provide an introduction between the Contractor personnel and Government personnel who are key stakeholders in this project. The meeting will provide the opportunity to discuss technical, management, security issues, and reporting procedures. At a minimum, the attendees shall include key Contractor personnel and the CO, and any assigned COR. The contractor shall provide minutes with follow-up actions (if any) to the government. (CDRL-001) GSA Fleet shall coordinate and discuss the following topics at the Kick-Off meeting:

1) Introduction of Key personnel

2) Overview of project tasks

3) Work Schedule

4) Government-furnished equipment/information (GFE/I)

5) Security requirements

6) Invoice procedures

7) Reporting Requirements

8) POCs (including invoicing requirements)

9) Roles and Responsibilities

10) Prioritization of Contractor activities

11) Any initial deliverables

C.6.0 Quality Assurance Surveillance Plan (QASP) A Quality Assurance Surveillance Plan (QASP) will be used by the Government to evaluate Contractor performance. The QASP is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective in the Service Delivery/Deliverable Summary and Task Requirements included in this PWS. The QASP shall be used to measure the Contractor’s performance and serve as a tool to ensure consistent and uniform assessment of the Contractor’s performance.

The Contractor is responsible for the management and quality control actions necessary to meet the terms and conditions of the contract. The role of the Government in quality assurance is to ensure contract standards are achieved.

C.7.0 Quality Control Plan The “Quality Control Plan” (QC plan) is the Contractor’s complete written system for identifying and correcting deficiencies and monitoring and improving efficiencies to continually improve the quality of services provided to the Government. Preparation of the QC plan is the responsibility of the Contractor and is due with the Contractor’s proposal.

C.7.1 Quality Control Plan Contents The QC plan shall detail the Contractor’s methods, frequencies, documentation, and remedies for ensuring that all requirements of the PWS are performed to the highest quality. It shall describe procedures for identifying and correcting problems, data gathering, improving efficiencies, and addressing quality assurance findings by the Government. The Contractor shall further customize the QC plan to meet facility specific conditions. The QC plan shall describe the Contractor’s overall approach, methods, roles and responsibilities relating to Quality Control of all areas of contract work including call center operations, data management and STR support e-mails. The final QC plan must be submitted for review and approval to the

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CO or designee within 30 calendar days of Contract start date. (CDRL-006) The Contractor shall identify its methods for identifying, correcting, and preventing deficiencies in the quality of service performed before the level of performance becomes unacceptable.

C.9.0 Contract Deliverables The contractor shall provide the contract deliverable requirement list (CDRL) as specified in this Service Delivery Summary.

CDRL# PWS

Para Ref

CDRL Title and Description

Delivery Schedule

001 C.5.0 Kick-off Meeting Minutes NLT 5 Business days after kick-off meeting held.

002 C.3.1(g) Daily report from System for Award Management (SAM)

Daily

003 C.3.1(l) Ad hoc meeting minutes Upon request 004 C.3.3(a) Vehicle and Equipment Availability

Listing Upon request

005 C.3.3(e) C.3.4(b)

Ad Hoc Program Reports Upon request

006 C.7.0 Contractor Quality Control Plan Initial plan NLT 30 days after contract award.

30 days after any subsequent revisions to the plan

007 C.9.2. Contractor Management Plan NLT than 15 days after contract award date. Or 15 days after government official request.

008 C.1, C.2, C.3 and

C.4

Monthly Status Report. (Covering calendar month of performance)

NLT 10 days after end of previous calendar month of performance.

009 C.1, C.2, and C.3

Monthly Invoices (Covering calendar month of performance)

NLT 15 days after end of previous calendar month of performance.

C.9.1. Service Delivery Summary (See Attachment One to this PWS) This service summary is provided to identify the performance objectives and respective payment percentages based on relative importance to total task performance. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

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C.9.2. Management Plan The Contractor shall establish and maintain a complete Management Plan to ensure the requirements of this contract are provided as specified. The Contractor shall submit a draft Management Plan with the technical quote. The GSA Contracting Officer will notify the Contractor of acceptance, or required modifications to the plan before the contract start date.

The Contractor shall make any appropriate modifications (at no additional cost to the Government) and obtain acceptance of the plan by the GSA Contracting Officer within 15 calendar days of Contract Award. (CDRL-007) The Government has the right to require revisions of the Management Plan (at no additional cost to the Government) should the incorporated plan fail to control the quality of the services provided at any time during the contract performance.

The Contractor shall submit a revised plan within 15 calendar days of written Government request. The plan shall include, but is not limited to the following:

a) A description of the inspection process covering all PWS tasks, services summaries, and deliverables listed.

b) It shall specify the frequency of the inspections.

c) The title of the individual(s) who shall perform the inspection and their organizational placement, and at least one level of management review.

d) A description of the methods for identifying, correcting and preventing defects in the quality of service performed before the level becomes unacceptable, including consistent coverage for the full term of the contract (see paragraph C.7).

e) Procedures for meeting urgent requirements.

f) Upon completion of all inspections, the Contractor shall submit a Quality Control Inspection

Report to the COR and CO in a format mutually agreeable to the Contractor and the Government which states the results of the inspection, and any corrective actions to be taken.

g) On-site records of all inspections conducted shall be maintained by the Contractor. The inspection record’s format shall include:

1) Date, time and location of the method of inspection

2) A signature block for the person who performed the inspection.

3) Rating of acceptable or unacceptable.

4) Area designated for deficiencies noted and corrective action taken.

5) Total number of inspections.

h) Contractor manpower (FTE) hiring status, vacancies, and projected fill dates.

C.10.0 Place of Performance Unless otherwise directed or approved by the CO or their authorized designee, the Place of Performance will be located at 230 South Dearborn Street, Suite 3800, Chicago, IL 60604.

Contractor personnel may be required to work at home, or another approved activity within the local travel area, or at the contractor's facility, in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, weather) as an Alternate Place of Performance.

Additionally, contractor personnel may be permitted to perform duties from an alternate place of performance, at the Government’s option, up to five workdays per week. Any extenuating circumstances may be negotiated between the Contractor and government through the Contracting Officer. Working at an alternate place of performance is not authorized without prior approval of the government.

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C.11. Government furnished Equipment Any Government furnished equipment (e.g., laptops, phones) and HSPD-12 PIV cards provided to Contractor personnel shall be returned immediately upon contractor employee termination or at the termination of this contract period of performance.

C.12. Period of Performance The period of performance for this requirement is expected to be a base year with four option years of performance.

C.13. Contractor Hours of Work GSA will be responsible for granting building access and appropriate security credentials to contractor personnel. The contractor shall provide support during GSA’s official business hours, and workdays, excluding Federal holidays. The contractor shall be prepared to provide coverage for work assignments beginning at 6:30A.M. Central Time and ending at 6:00 P.M. Central Time.

C.13.1 Recognized Federal Holidays Federal holidays, as determined by Presidential Executive Orders, shall be observed by the contractor and are listed below. When Federal holidays fall on weekends, a weekday is typically designated as the holiday. Holidays that fall on Saturday are observed on the previous Friday and holidays that fall on a Sunday are observed on the following Monday.

Unanticipated holidays declared by the President will count as Federal holidays.

New Year’s Day.

Dr. Martin Luther King, Jr. Day Presidents’ Day Memorial Day Independence Day Juneteenth Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day.

C.13.2 After-Hours / Emergency Support In the event of national emergency, i.e. natural disaster, the contractor may be required to provide support outside of GSA’s official business hours. To the extent possible the Government will notify the contractor in advance of all after hours or emergency support and make the necessary scheduling arrangements with the contractor.

C.14.0 Contractor Travel Contractor travel is not required in the performance of this contract. Therefore, the contractor is responsible for any related travel costs. GSA will not pay for costs associated with travel.

C.15.0 Government Furnished Equipment (GFE) The Government shall provide hardware, software, and other equipment, as necessary, for the Contractor to perform the tasks specified in the PWS. In the event that an alternate Place of Performance is approved, only authorized Government Furnished Equipment (GFE) is allowed

GSA STR CALL CENTER SUPPORT SERVICES Page 11 of 13 to leave the primary place of performance. A full listing of authorized GFE will be provided upon approval of alternate place of performance. The Government will not provide required high speed internet access required to perform duties at an alternate place of performance. The Contractor or the Contractor’s employees shall not use Government property in any manner for any personal advantage, business gain, or other personal endeavor. The Contractor will take appropriate precautions to safeguard and protect from damage, theft or misuse government furnished equipment. Government furnished property lost, stolen or damaged due to Contractor neglect shall be replaced at the expense of the Contractor.

C.16.0 Security and Background Investigations The contractor shall ensure that personnel provided on this contract meet basic background investigation checks. Contractor employees shall also be required to complete requirements for a Fitness Determination for Long Term (Tier 1) Security Clearance. This may include, at a minimum, submission of GSA Form 850, OF-306, GSA Form 3665 (Credit Release) and fingerprints.

C.17.0 Non-Disclosure Agreement Due to the sensitive nature of the data and information being accessed under Section 3 of this PWS, the completion of a non-disclosure statement will be required by on-site contractor personnel. The non-disclosure statement is required to ensure information that is considered sensitive or proprietary is not compromised (See Attachment 2).

Contractor personnel will have access to Information, which is covered by the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations. All Contractor personnel will be required to comply with the Act and implementing agency policies and regulations.

C.18.0 Definition of Contractor Support Coverage To the maximum extent possible the Contractor shall notify (via email or phone) the COR when less than the full complement of resources (personnel or otherwise) to successfully comply with the contract deliverables and services cannot be provided. The contractor will not be excused from performance of any services due to lack of contractor personnel on site.

C.19.0 Contract Administration The Contracting Officer is the only person authorized to make or approve any changes to any of the requirements of this PWS and notwithstanding any clauses contained elsewhere in this contract, this authority remains solely with the Contracting Officer. In the event the contractor makes any changes at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority, and no adjustment will be made in the contract price to cover any increase in cost incurred as a result thereof. All questions concerning the contract will be directed to the GSA Contracting Officer. The contractor shall contact the Contracting Officer with any questions regarding performance issues.

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Government Primary Contracting Officer Mr. Mark F. Brown Procurement Contracting Officer GSA Federal Acquisition Services (FAS) Phone: (215) 446-4879, E mail: mark.f.brown@gsa.gov

Government Primary Program Manager/Contracting Officer Representative (COR) Mr. Joe Niewiadomski Program Management Office GSA Office of Fleet Management Phone: (312)-343-0910 Email: joseph.niewiadomski@gsa.gov

C.20 DEFINITIONS AND ACRONYMS

This section is a list of definitions of certain terms and acronyms used in this PWS.

● Short Term Rental Program- The Short-Term Rental (STR) program is a service offered by GSA Fleet for vehicle and equipment rental services for mission essential duties exclusive of TDY or travel.

● Project Management Office (PMO) - Government personnel who manage day-to-day operations of the Short-Term Rental program.

● Federal Procurement Data System - Next Generation (FPDS-NG) Federal Procurement Data system that captures all government procurement data. Short-Term Rental is required to record all contract actions above the micro-purchase threshold.

● System for Award Management (SAM)- Online system that houses all businesses registered to do business with the U.S. government. Also includes contract opportunities and maintains entity registration and exclusion records.

● VCSS- a web-based application that will allow vendors to create and process their invoices electronically (paperless) and track the status of payments made by GSA and will allow customers to view billing and payment information.

● GSAfleet.gov- Online website that facilitates the management of GSA Fleet leased vehicles and government agency owned vehicles.

● WebSTR- Online portal (https://str.gsa.gov/) in which customers place requests, vendors submit quotes and electronic billing information.

● Vehicle- Any vehicle, self-propelled or drawn by mechanical power, designed and operated principally for highway transportation or property, or passengers. Please refer to MAS NAICS code 532111 for vehicles that are provided by STR.

● Equipment- Industrial products designed to be used for a specific purpose e.g.

construction and power generation. Please refer to MAS NAICS code 532310 for equipment that is provided by STR.

● Microsoft Office Suite- Microsoft Office suite is a set of programs for common productivity tasks, including a word processing program, a spreadsheet tool, presentation software, an email program and others.

● Google Suite- Google Suite is a suite of collaborative productivity apps that offers your business professional email, shared calendars, online document editing and storage, video meetings, and much more.

● Short Term Rental (STR) mailto:mark.f.brown@gsa.gov mailto:joseph.niewiadomski@gsa.gov

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C.21 PWS LIST OF ATTACHMENTS

Attachment 1. – Service Summary Attachment 2. - Non-Disclosure Agreement