Attachment_1_RFI_47QMCA26Q0041_Sources_Sought_Draft_RFQ_GSA_Short_Term_Rental_Services.pdf

DRAFT RFQ 47QMCA26Q0041 GSA STR CALL CENTER SUPPORT SERVICES

SECTION A. SOURCES SOUGHT REQUEST FOR INFORMATION (RFI) SYNOPSIS

It is the Government’s policy to provide maximum practicable opportunities in its acquisitions to small business and other small business socioeconomic categories in accordance with FAR-RFO 19.101 Small Business Goals) To be eligible as a small business concern or small disadvantaged business concern, an offeror is required to represent in good faith that it meets the definition of those respective terms.

This is a sources sought draft-solicitation for commercial non-personal services. The government is seeking interest from SBA 8a Certified Small Business Entities. The government intends to post a competitive SBA 8a Certified Small Business Set-Aside Request for Quest (“RFQ”) under the authority of Federal Acquisition Regulation (“FAR”) Part 12 – “Acquisition of Commercial Items” and FAR Part 15 – “Contracting by Negotiation”, best value continuum policies and procedures for solicitation, evaluation, and award. This announcement constitutes only a Request for Information (RFI) and not a formal solicitation.

“Draft” Solicitation number 47QMCA26Q0041 is issued as an open market request for information (RFI)-Sources Sought for Non-Personal Short Term Rental Program Call- Center Technical Support.

This acquisition will be a total 8a set-aside for small business concerns under North American Industry Classification System (NAICS) 56110 – Office Administrative Services.

ELIGIBILITY: This acquisition will be an 8a Small Business Set-Aside IAW FAR Part 19 and GSAM Part 519, “Small Business Programs”.

To be eligible for award, quoters must be a Small Business Administration 8a certified Small Business under the North American Industry Classification System (NAICS) code (56110) and possess a valid and active SAM registration.

RFI REQUESTED INFORMATION

1) Vendor are requested to submit a capabilities document that addresses the following information:

2) Copy of Small Business Administration “8a” Certification

3) Company overview of technical capabilities, experience, and company history that addresses Section C Performance Work Statement of this RFI.

4) Relevant past performance that demonstrates past work performance that addresses Section C Performance Work Statement of this RFI.

The government sets a maximum page count of ten (10) pages for all vendor responses to this RFI. Only the first ten (10) pages of a vendor’s submission will be reviewed by the government.

SECTION B ANTICIPATED LEVEL OF EFFORT

Maximum Personnel Level of Effort Labor Hours Ceiling.

The government anticipates a Firm Fixed Price Level of Effort contract award with a Base Year + 4 Optional Years. The government will determine the level of effort and the number of Full-Time Employees (FTEs) required prior to the execution of each option year of performance. The government also reserves the right to request increases to the number of FTEs not to exceed the contract labor hour ceiling for contractor support in unforeseen contingencies.

BASE YEAR

PWS Task Labor Category Hours

Per Year # of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative III 10,000 5 Total 32,000 16

OPTION YEAR ONE

PWS Task Labor Category Hours Per Year

# of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

OPTION YEAR TWO

Per Year

# of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

OPTION YEAR THREE

Per Year

# of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

OPTION YEAR FOUR

Per Year # of FTEs

C3.1; C.3.2; C.3; and C.4 Customer Service Team Lead 2,000 1 C3.1; C.3.2; C.3; and C.4 Customer Service Representative I 10,000 5 C3.1; C.3.2; C.3; and C.4 Customer Service Representative II 10,000 5

SECTION C TECHNICAL SPECIFICATIONS/REQUIREMENTS

North American Industry Classification System (NAICS) 56110 – Office Administrative Services.

See Purchase Descriptions (Attachment 1) to this Sources Sought - RFI notice.

SECTION D – ANTICIPATED SOLICITATION PROVISIONS AND CLAUSES

(D.1) PROVISIONS AND CLAUSES INCORPORATED BY FULL-TEXT

52.212-2 Evaluation—Commercial Products and Commercial Services. (Nov 2025)

(a) Evaluation factors. The Government anticipates a future award of a contract resulting from a solicitation (not yet published) to the responsible Offeror whose offer that will be most advantageous to the Government, price and other factors considered. The following factors will be used to evaluate offers:

(1) Technical Compliance with technical specifications in the Performance Work Statement (PWS).

(2) Management Approach and Transition Plan

(3) Staffing and Manpower

(4) Past performance. (Contractors must provide a demonstrated record of acceptable past performance on similar scope projects).

These evaluation factors other than price when combined are [significantly more important than price. (End of provision)

52.225-4 Buy American-Free Trade Agreements-Israeli Trade Act Certificate (Aug 2024)

The Offeror certifies that each end product, except those listed in paragraph (b) or (c)(1) of this provision, is a domestic end product and that each domestic end product listed in paragraph (c)(2) of this provision contains a critical component.

(2) The terms "Bahraini, Moroccan, Omani, Panamanian, or Peruvian end product," "commercially available off-the-shelf (COTS) item," "critical component," "domestic end product," "end product," "foreign end product," "Free Trade Agreement country," "Free Trade Agreement country end product," "Israeli end product," and "United States" are defined in the clause of this solicitation entitled "Buy American-Free Trade Agreements-Israeli Trade Act."

(b) The Offeror certifies that the following supplies are Free Trade Agreement country end products (other than Bahraini, Moroccan, Omani, Panamanian, or Peruvian end products) or Israeli end products as defined in the clause of this solicitation entitled "Buy American-Free Trade Agreements-Israeli Trade Act":

Free Trade Agreement Country End Products (Other than Bahraini, Moroccan, Omani, Panamanian, or Peruvian End Products) or Israeli End Products:

Line item No Country of origin

(c)(1) The Offeror shall list those supplies that are foreign end products (other than those listed in paragraph (b) of this provision) as defined in the clause of this solicitation entitled "Buy American- Free Trade Agreements-Israeli Trade Act." Other Foreign End Products:

Line item No Country of origin

(End of provision)

(D.2) PROVISIONS AND CLAUSES INCORPORATED BY REFERENCE

52.252-2 Clauses Incorporated By Reference (Feb 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these addresses:

https://acquisition.gov/browse/index/far https://acquisition.gov/dfars

FAR CLAUSES (https://acquisition.gov/browse/index/far)

FAR CLAUSE TITLE DATE

52.203-18 Prohibition on Contracting with Entities that Require Certain Internal

Confidentiality Agreements or Statements-Representation

Jan 2017

52.204-7 System for Award Management (SAM) NOV 2024 https://acquisition.gov/browse/index/far https://acquisition.gov/dfars about:blank

52.204-19 SAM Incorporation by Reference of Representations

DEC 2014

52.207-6 Small Business Teaming Aug 2024 52.212-1 Instructions to Offers- Commercial

Products Dec 2025

52.212-4 Terms and Conditions—Commercial Products and Commercial Services

Sept

52.219-6 Notice of Total Small Business Set-Aside NOV 2020 52.219-14 Limitations on Subcontracting MAR 2020

52.222.18 Certification Regarding Knowledge of Child

Labor for Listed End Products Feb 2021

52.222-50 Combating Trafficking in Persons Oct 2025 52.232-1 Payments APR 1984

GSAM CLAUSE TITLE DATE

552.212-4 Contract Terms and Conditions— Commercial Products and

Commercial Services

Jan 2023

552.211-70 Substantial Completion Mar 2019 552.232-39 Unenforceability of Unauthorized

Obligations Feb 2018

552.238.93 Order Acknowledgement MAY 2019

DFARS CLAUSES (https://acquisition.gov/dfars)

DFAR CLAUSE TITLE DATE

252.203-7000 Requirements Relating to Compensation of

Former DoD Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights

SEP 2013

252.203-7003 Agency Office of the Inspector General AUG 2019 252.204-7018 Prohibition on the Acquisition of Covered

Defense Telecommunications Equipment or Services

DEC 2019

252.211-7003 Item Unique Identification and Valuation MAR 2016 252.211-7008 Use of Government-Assigned Serial Numbers SEP 2010 252.225-7012 Preference for Certain Domestic Commodities DEC 2017 252.227-7015 Technical Data--Commercial Items FEB 2014 252.243-7001 Pricing of Contract Modifications DEC 1991 252.243-7002 Requests for Equitable Adjustment DEC 2012 252.244-7000 Subcontracts for Commercial Items SEP 2020

SECTION E - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

RFI 47QMCA26Q0041 Attachments:

Attachment 1 – RF1 47QMCA26Q0041 Performance Work Statement (PWS) Attachment 2- Performance Work Statement (PWS) Service Summary about:blank

SECTION F- GENERAL INSTRUCTIONS TO OFFERORS

All communications regarding this RFI shall be issued to the Contracting Officer in writing. (CO) Mr. Mark Brown (email: mark.f.brown@gsa.gov).

RFI RESPONSE DUE DATE SCHEDULE

The Due Date Set For To Respond To This RFI Is Tuesday 4/07/2026 @ 3:00 PM (eastern) mailto:mark.f.brown@gsa.gov