The file's text, extracted by GovTribe without its formatting.
N00173-22-R-KN01
Attachment (2) – Performance Requirement Summary
| Performance Objective |
| Standard |
| Performance Threshold |
| Method of Surveillance |
| PRS 01. Provide systems administration of computers, HPC clusters, storage, printing, and network hardware including systems software and hardware installation and configuration, maintenance, security scanning and patching, and system deactivation and teardown |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 02. Provide application software administration, including installation, configuration and patching, and Public Key Infrastructure (PKI) certificate management |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 03. Provide IT security administration including responding to Information Assurance Vulnerability Alerts (IAVA) and Information Assurance Vulnerability Management (IAVM) notifications to mitigate software vulnerabilities, and implementing DoD and NRL IS security guidance and procedures |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 04. Provide user account management and systems access |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 05. Provide systems engineering including design documentation, racking and cabling, power management, and basic and simple electronic instrument installation, maintenance and teardown |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 06. Provide systems documentation and accreditation submission |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 07. Provide system performance monitoring and troubleshooting, including network connectivity to the Internet via the DREN, access to DoD HPC sites, and remote access to NRL MMD systems |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 08. Provide technical guidance on and technical support for NRL fielded systems and software |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 09. Provide NRL-directed fielding of new versions of software and hardware |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 10. Provide telephone and email trouble-ticket technical support including maintaining a Help Desk and Wiki for on-site user training and IT policies, and documentation regarding NRL MMD systems utilization and performance |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 11. Provide backup and recovery operations, including power outage and disaster recovery procedures |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 12. Provide asset management for inventory and management functions |
| All required service is performed within the specified time requirements. |
| All required service is performed within the specified time requirements. |
| Periodic inspection by COR |
| PRS 13. Provide trained and certified system and network administrator personnel |
| All personnel are trained and certified for the systems they administer |
| All personnel are trained and certified for the systems they administer |
| Periodic inspection by COR |