Attachment 2- Past Performance Survey.rtf
RTF text file 139 KB Posted
- Solicitation number
- HQC005-24-Q-0009
- Issued by
-
Defense Commissary Agency
About this file
This document contains a past performance survey for linen and mat rental cleaning services. The Defense Commissary Agency is soliciting surveys from companies that have previously contracted with an offeror for similar linen and mat rental and cleaning services at Fort Wainwright and Fort Greely commissaries. The survey asks respondents to rate the offeror on a scale of 1 to 5 in areas such as timeliness of delivery and pickup, quality of clean items, frequency of incorrect or damaged items, invoicing and billing accuracy, and overall experience. Respondents are also asked if they would hire the offeror again for similar work. Completed surveys must be returned to the Defense Commissary Agency contact by the closing date of the associated solicitation HQC005-24-Q-0009 for linen and mat rental and cleaning services at Fort Wainwright and Fort Greely commissaries.
Text of this file
ATTACHMENT 2
DEFENSE COMMISSARY AGENCY
Past Performance Survey Linen/Mat Rental & Cleaning Fort Greely and Wainwright Commissaries – HQC005-24-Q-0009
SURVEY MUST BE RETURNED BY: Solicitation Closing Date Return Survey to Christina Ellison via email: christina.ellison@deca.mil" christina.ellison@deca.mil
Company's Name being surveyed: Date:
Your company name: Value of Contract $
You’re Name: Phone No.
Type of services you received from surveyed company
Indicate the degree to which the surveyed company sub-contracted these services:
1 (Performed all the Work themselves) 2 (Sub-contracted some of the work) 3 (Sub-contracted all the work) Please circle a number from 1 to 5 that reflects the company’s service.
Written comments or additional details would be appreciated.
How would you rate the company's timeliness in delivery of your items? (Do they seem efficient; Do they deliver/pickup at the time and/or days requested by your company)?
1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent) Comments:
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Are missing and/or damaged items delivered or repaired in a timely manner?
1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:
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Are items delivered in good quality (clean, pressed, no spots, rips or holes)?
1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:
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How often do you have to call the company because of missing, incorrect, or damaged items?
1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never) Comments:
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How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand, quantity and type of garment marked clearly, and signed by driver and left with each delivery? Are the invoices complete and correct? Do you have to make manual corrections for deficient items or incorrect deliveries?)
1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent) Comments:
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Overall, how would you rate your experience with this company?
1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent)
Would you hire them again for similar work?
Definitely Doubtful Maybe Probably Definitely Not
Yes Yes
Additional Comments:
Thank you very much for helping us by filling out this survey!
Return Survey to: Christina Ellison, Defense Commissary Agency, Fort Gregg-Adams, VA (804) 734-8000, extension 86249 Email: christina.ellison@deca.mil
Other files
| File | Type | Posted |
|---|---|---|
| Amendment 0002.pdf | ||
| Full Amendment 0002.pdf | ||
| HQC00524Q0009 0001.pdf | ||
| Conformed Solicitation.pdf | ||
| HQC00524Q0009.pdf | ||
| Attachment 1 - Quote Sheets and Linen Listing - Alaska Stores.xls | XLS spreadsheet |
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