Attachment 2 - Past Performance Survey.docx
DOCX document 28 KB Posted
- Attached to
- R408--Market Research, Polling, Printing, and mailing services to support VA Million Veterans Program.
- Solicitation number
- 36C24E26R0001
About this file
This file is a Past Performance Survey questionnaire for the Department of Veterans Affairs Regional Procurement Office - East, solicitation number 36C24E26R0001. The questionnaire is designed to collect reference feedback on contractors' past performance for a competitive Indefinite Delivery/Requirements contract supporting the VA's Million Veteran Program (MVP). The contract will provide support services including data collection, program management for Veteran recruitment and engagement, and production of survey materials such as booklets, letters, and printed materials, along with mailing services and response tracking.
The survey requests completed questionnaires be submitted via email to michael.haydo@va.gov with the subject line formatted as "[Company Name] - Past Performance Questionnaire - 36C24E26R0001." References must rate contractors on a five-point scale across six performance categories: overall quality and satisfaction, delivery performance, quality of service delivered, problem resolution, quality of contractor personnel, and overall contract performance. The questionnaire also requests binary responses regarding cure notices, termination for default actions, willingness to award future contracts, adverse performance discussions, and database filing of past performance information. References must provide the contract period of performance, dollar value, contract number, and a description of services rendered. Respondents may attach supporting documentation including past performance database reports or evidence of corrective actions taken for any adverse performance issues.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C24E26R0001 0002.docx | DOCX document | |
| 36C24E26R0001 0001.docx | DOCX document | |
| Attachment 1 - Estimated Quantities and Price List v2.xlsx | XLSX spreadsheet | |
| 36C24E26R0001 Final.pdf |
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Text version
Attachment 2 36C24E26R0001
Department of Veterans Affairs: Regional Procurement Office - East
INFORMATION REQUEST: PAST PERFORMANCE QUESTIONNAIRE
The Department of Veterans Affairs is currently in the process of awarding a competitive Indefinite Delivery/Requirements contract to provide support to the VA’s Million Veteran Program (MVP), an initiative for the advancement of precision medicine enterprise wide strategic contract for Tumor Normal Matched Genomics Testing. The contract will provide support and resources to facilitate data collection, as well as the program management, to drive Veteran recruitment, engagement, and retention. To also facilitate primary data collection for MVP and provide support to design and develop survey booklets, letters, and other printed materials, mail such materials, track responses and returned mailings.
This Questionnaire has been sent to you for a reference for solicitation:
Send completed questionnaires by email to michael.haydo@va.gov
Please fill the subject line of the e-mail as: [Company Name] – Past Performance Questionnaire– 36C24E26R0001.
NOTE TO CONTRACTORS: If the Questionnaire is provided for Subcontractors reference, the Contractor’s name below must include both the Prime and Subcontractor Names.
PAST PERFORMANCE QUESTIONNAIRE
Contractor’s Name:
Subcontractor’s Name (if applicable):
BPA/Contract/Task Order Number:
Name of Person Completing the Evaluation:
Telephone: E-mail:
Title:
Company/Organization:
Please rate the contractor in each of the following areas. Note: Please use the space provided for comments where you deem remarks would be helpful to our evaluation.
· Not Applicable: N/A
| · 1: | Performance clearly below the contract performance standard or requirement |
| · 2: | Performance occasionally does not meet minimum contract performance standard or requirement |
| · 3: | Performance that meets the minimum contract performance standard or requirement |
| · 4: | Performance that meets and occasionally exceeds the contract performance standard or requirement |
| · 5: | Performance that almost always exceeds the contract performance standard or requirement |
| 1. Overall quality/satisfaction |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Overall satisfaction with the Contractor’s performance.
| 2. Delivery performance |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Delivery performance includes delivery consistency, on time performance, and flexibility in responding to emerging issues and implementing required solutions.
| 3. Satisfaction with the quality of service delivered |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Rate the effectiveness and applicability of the plans and strategies delivered and the actual implementation of those.
| 4. Satisfaction with problem resolution |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
This includes the contractor’s ability to solve problems, the speed in which they handle problems, and their effective delivery of resolutions.
| 5. Satisfaction with the quality of contractor personnel |
| N/A |_| |
| 1 |_| |
| 2 |_| |
| 3 |_| |
| 4 |_| |
| 5 |_| |
Rate the quality of the contractor’s staff in executing the project work scope.
6. Have you issued a cure notice, show cause notice, suspension of progress payments or other letters directing the correction of a performance problem in the past 3 years?
|_| Yes |_| No If Yes, please explain.
7. Have you terminated this contractor for default within the past 3 years, or are there any pending termination actions?
|_| Yes |_| No If Yes, please explain.
8. Based on the contractor’s overall performance, would you award them another contract?
|_| Yes |_| No If No, please explain.
9. Have you discussed any adverse past performance problems with the Contractor and given them an opportunity to comment?
|_| Yes |_| No Please explain.
10. Do you file past performance information in a database that the Contracting Officer may search?
11. If the contract had options, were those options exercised?
12. What was the contract period of performance (i.e., when were services provided)?
13. What was the dollar value of the contract performed by the contractor?
14. Provide a brief description of the services provided by the contractor for this contract.
Please attach any past performance database reports or other material you deem appropriate to a full understanding of the Contractor’s past performance by the evaluator. Please provide information on any adverse performance by the contractor and the corrective actions taken.
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