Attachment 2 - Likert Scale Example.pdf

This is a Likert Scale Example attachment supporting the State Health Insurance Information, Counseling, and Assistance Services solicitation issued by the Missouri Department of Commerce and Insurance. The document provides a reference guide for respondents to understand the rating methodology that will be used in proposal evaluation. The attachment demonstrates a five-point Likert scale ranging from "Strongly Disagree" to "Strongly Agree," with intermediate options of "Disagree," "Neutral," and "Agree." This scale serves as a standardized measurement tool for assessing qualitative aspects of bidder proposals, allowing evaluators to consistently rate responses across multiple criteria such as organizational capacity, experience, approach methodology, and service delivery capabilities. The example illustrates how the department will systematically score and compare proposals to ensure objective and uniform evaluation across all submissions.

The Likert scale example document establishes the evaluation framework that bidders should anticipate when submitting proposals for the health insurance information, counseling, and assistance services contract. This standardized rating approach enables the Missouri Department of Commerce and Insurance to translate subjective evaluation criteria into measurable scoring outcomes, which directly impacts proposal rankings and award determinations. By providing this reference document in advance, the department promotes transparency in the evaluation process and allows prospective bidders to align their proposals with the specific competency areas and performance standards that evaluators will assess using this five-point methodology.