Attachment 2- Janitorial SOW AZO.pdf

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STATEMENT OF WORK

FOR

Janitorial Services at Kalamazoo ATCT

1. SCOPE: This document outlines the requirements for janitorial services, for the Federal Aviation

Administration (FAA) Kalamazoo Air Traffic Control (ATCT) facility. The Contractor must perform daily services 7 days a week, including holidays. The Contractor must supply trash dumpsters and trash removal services.

Facility: Kalamazoo ATCT (AZO), 5400 Aviation Dr., Portage, MI 49002

2. CLEANING SERVICES: Performance requirements for cleaning consist of the following each time an area is serviced.

a. Furniture or other equipment (including waste bins) moved while performing cleaning services must be returned to their original position.

b. Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring must be swept or dust mopped to remove all loose dirt, dust, and debris.

c. Vacuuming Carpets and Rugs. Carpeted areas and rugs must be vacuumed free of all loose soil and debris.

d. Emptying Waste Bins. All waste bins must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner.

Waste bins must be washed inside and outside utilizing a disinfectant as needed to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed. All ash trays and ash receptacles must be emptied and cleaned free of tobacco residue. Boxes, cans, bottles, and other items placed adjacent to waste bins and marked "TRASH" must also be removed and disposed of. All waste collected must be disposed of in the nearest outside trash collection point.

Waste that falls on the floor and outside grounds during the waste removal must be picked up and disposed of by the Contractor.

e. Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7’0" above the floor level. If present, chalk boards, chalk and marker trays, and erasers must be cleaned. All dry erase boards must be cleaned with a cleaning solution designed for dry erase boards. Corridor, lobby, and entrance walls and doors must be cleaned on both sides. Miscellaneous hardware and bright metal work must be wiped clean. Drinking fountains must be cleaned and disinfected. All surfaces of drinking fountains must be free of stains, smudges, and scale.

f. Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area must be cleaned. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report, in writing to the Contracting Officer (CO), all walk-off mats that are worn out to the point of being ineffective.

g. Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an industry standards cleaning solution to remove dirt, streaks, smears, and stains.

h. Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors must be damp mopped

Page 2 of 19 Version 1.0, Dated 9/15/2022 as specified above. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that must leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners.

i. Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors must be completely waxed and buffed. The Contractor must use a liquid wax system containing not less than 18% solids. The floors must be damp mopped as specified above immediately prior to application of wax. Floors must be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

j. Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors. Pumice sticks and toilet bowl cleaner must be used to remove stains from urinals and water closets.

Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned.

Waste bins must be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly. Restroom supply dispensers (paper towels, toilet tissue, soap, hand sanitizer, and disposable toilet seat covers) must be replenished. The Contractor must stock restrooms with sufficient supplies to ensure that the supplies must last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor must replenish them at no additional cost to the Government.

k. Stripping and Waxing Floors. Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to waxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The waxed floor must present a clean appearance free from scuff marks or dirt smears. Furniture or other equipment moved during floor stripping and waxing must be returned to their original positions.

l. Shampooing Carpets and Rugs. Prior to shampooing, carpets and rugs must be vacuumed free of all loose soil and debris. Carpets and rugs must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

3. TRASH SERVICES: Performance requirements for trash dumpsters and trash removal consist of the following.

a. Dumpsters:

1) The contractor must supply dumpsters at each facility in the size and quantity indicated below. The CO or Contracting Officer’s Representative (COR) will advise of the location of each dumpster.

a) Kalamazoo ATCT – One 6-cubic yard dumpster

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2) Dumpster must be kept in good repair. Any dumpster that is not kept in good repair will be replaced by the contractor.

b. Trash Collection:

1) The contractor must empty all dumpsters at the frequency listed below.

a) Kalamazoo ATCT – Once a week

2) The contractor must dispose of all trash in accordance with local city, county, and state regulations.

4. SPECIAL PRECAUTIONS: Some areas must be occupied by FAA employees performing official duties during the time contract work is being conducted. Therefore, the contractor must give special attention while conducting work in these areas. These areas contain critical and specialized power for the operation of equipment used by the FAA. At no time may the Contractor’s power-driven equipment be plugged into any electrical outlet used by FAA equipment or racks. Care must be exercised to prevent vacuum cleaners, buffers, mops, etc., from striking FAA electronics equipment and racks. The COR must assist the Contractor in working out the best and safest methods for the proper cleaning of these areas.

5. SERVICES TO BE PERFORMED ON A DAILY BASIS AT ALL LOCATIONS. For frequency of floor cleaning, see detail chart for each facility in Section 13:

a. Wipe down all water fountain and cooler fixtures and drain pans.

b. Empty all waste bins.

c. Vacuum all carpeting and sweep all non-carpeted floor space including hallways and stairwell landings.

d. Clean all restrooms.

e. Clean all break rooms. Clean and wipe off all surfaces, including the top of snack machines, TV, tables, and counter tops with odorless disinfectant cleaning solutions. Clean and disinfect microwave ovens. Wipe chairs and/or brush off upholstered chairs. Replenish all paper towel dispensers with properly fitting towels.

f. Disinfect entryway door handles and push bar inside and outside, elevator buttons and all handrails.

g. Remove all trash, garbage, packing, crating, and other extraneous material from the premises and disposed of it in accordance with city, county, and state regulations. The contractor must maintain all refuse areas in a clean, orderly condition, free of flies and vermin.

6. SERVICES TO BE PERFORMED ON A WEEKLY BASIS AT ALL LOCATIONS. Services must not exceed 7 days between each service. For frequency of floor cleaning, see detail chart for each facility in Section 13:

a. Damp mop all non-carpeted floors including hallways and equipment room.

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b. Sweep all stairways and landings and clean all ledges in tower stairwell.

c. Remove splash marks from walls around all water fountains, coolers and sinks.

d. Dust all furniture, horizontal counters, equipment on counters, mini-blinds, windowsills, and ledges.

e. Clean entrance and exit corridors. Wash inside and outside of entrance and exit corridor door, if glass clean until free of film, streaks, and stains. Wipe up all spills and drips.

f. Clean and disinfect elevator walls.

g. Restrooms. Clean and flush floor drains with disinfectant.

7. SERVICES TO BE PERFORMED ON A MONTHLY BASIS AT ALL LOCATIONS. Services must not exceed 30 days between each service. For frequency of floor cleaning, see detail chart for each facility in Section 13:

a. Clean all refrigerators externally.

b. Clean stairwells (including handrails and landings) between ground and junction floors.

c. Clean all air conditioning and heating vents.

d. Dust tower cab window shades with a light feather duster to prevent scratching or damage to the shade finish. This method’s success can be enhanced when the cleaning personnel spray an anti-static aerosol on the dusting implement. The spray will attract the dust and leave the Mylar film ‘neutrally’ charged. Refer to manufacturer’s instructions.

e. Breakrooms. Clean stove and inside of oven (if present).

f. Spot clean all carpeting.

8. SERVICES TO BE PERFORMED ON A QUARTERLY BASIS AT ALL LOCATIONS: Once per three-month period not to exceed 90 days between service, at a time to be coordinated with the

COR.

a. Wax and buff all tile floors (except anti-static or slate floors).

b. Clean all glass and frames inside and out. All glass surfaces must be cleaned and left free of streaks and stains and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

c. Wash, clean, and squeegee all tower cab window glass areas, inside and outside. This work is to be done during daylight hours only. Do not use abrasive or cleaners that may mar or spot the glass. All glass surfaces must be cleaned and left free of streaks and stains and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed. This must be coordinated in advance with the COR.

9. SERVICES TO BE PERFORMED ON A SEMI-ANNUAL BASIS AT ALL LOCATIONS: Once per six-month period, not to exceed 180 days between services, at a time coordinated with the COR.

a. Strip and wax all tile floors in the building.

b. Clean and shampoo all carpet.

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c. Clean and shampoo all cloth furniture.

d. Clean all light covers in towers and base buildings.

e. Clean all mini-blinds and vertical blinds and rehang.

10. TOWER CAB SHADES

a. Dust Tower Cab window shades with a light feather duster to prevent scratching or damage to the shade finish. This method can be enhanced when the cleaning personnel spray an anti-static aerosol on the dusting implement. The spray will attract the dust and leave the Mylar film ‘neutrally’ charged. Refer to manufacturer’s cleaning instructions on pages 18 and 19.

1) Frequency Chart

Site Dust

AZO ATCT Monthly

b. Clean Tower Cab Shade: the Contractor must use a ‘swifter-type’ mop with the dry cleaning cloth. Use it only with the anti-static spray, and replace the cloth frequently while cleaning.

Contractor is responsible for ensuring shades are not scratched. Refer to manufacturer’s cleaning instructions on pages 18 and 19.

1) Frequency Chart

Site Clean

AZO ATCT Annual

11. CONTRACTOR FURNISHED SUPPLIES AND EQUIPMENT:

a. The Contractor must furnish all supplies, including bathroom supplies, waste bin liners, toilet tissue, hand soap, paper towels, deodorizers, disinfectants, dish soap, dinner napkins, hand towels, hand sanitizer, and hand soap, dishwashing powder or liquid for the break room, in sufficient quantities necessary to meet the requirements of this contract. The Contractor is responsible for placing these items in their normal place of use.

b. The Contractor must furnish all tools, equipment, and janitorial supplies, including cleaning compounds, soap, non-slip buffers, power industrial vacuum cleaners, buckets, polishing compounds, flashlight, disinfectants, shampoos, steel wool, mop buckets with ringer and casters, degreasers, wiping rags, lint free glass cleaning rags, glass cleaning products, rubber gloves, detergents, sponges, squeegees, of acceptable commercial grade and quality, and in sufficient quantities necessary to meet the requirements of this contract. Contractor-provided tools (i.e.

vacuum cleaner, buffing machines etc.) must be commercial grade and must not generate

Page 6 of 19 Version 1.0, Dated 9/15/2022 excessive noise that disrupts the work in progress. Vacuum bags must be replaced on a weekly basis or sooner if needed. The Contractor must use cleaning agents of synthetic detergent that are odor counteracting and have germicide properties. Contractor must provide Safety Data Sheets of any chemicals brought onto the site or stored onsite.

c. All power equipment and attachments, including power cable and extension cords, must be free from any defects. The Contractor must use only the FAA furnished power outlets designated by the COR or CO.

d. No contractor furnished or owned commodity must be kept on FAA owned or leased space or property without approval in writing by the COR or CO. The Contractor must keep pilferable items under lock and key at all times and must provide the COR with a key in the event of an emergency.

12. SPECIAL INSTRUCTIONS:

a. The Contractor must provide the COR with a monthly work schedule. The schedule must include work hours, employees involved, any special services, and weekly, monthly, quarterly, semi-annual, and annual services performed during that month. The scheduled service must be submitted to the COR 30 days in advance of the service for it to be effective. Any changes to the schedule require prior approval of the COR.

1) The scheduled monthly service dates (1st of the month through the last day of the month of the next month) must be submitted to the COR 30 days in advance of the service (I.e. schedule to spot clean carpeting on April 3rd; the schedule needs submitted by the March 3rd).

2) The scheduled quarterly service dates (Apr-Jun, Jul-Sep, Oct-Dec, Jan-Mar) must be submitted to the COR 30 days in advance of the service (I.e. schedule to wax and buff all tile floor for 3rd quarter on June 6th, the scheduled dates need submitted to the COR by May 6th).

3) The scheduled semi-annual service dates (Apr-Sep, Oct-Mar) must be submitted to the COR 30 days in advance of the service (I.e. schedule to strip and wax all tile floor for 1st 6-months on January 17th, the scheduled dates need submitted to the COR by December 17th).

4) The scheduled annual service dates (Apr-Mar) must be submitted to the COR 30 days in advance of the service.

b. The Contractor must provide the COR with a checklist signed and dated for each service completed for the weekly, monthly, quarterly, semi-annual, and annual services electronically by the 10th of each month.

1) The completed checklist for weekly services (Sunday through Saturday) must be submitted to the COR by the 10th of the following month.

2) The completed checklist for monthly services (1st of the month through the last day of the month) must be submitted to the COR by the 10th of the following month.

3) The completed checklist for quarterly services (Apr-Jun, Jul-Sep, Oct-Dec, Jan-Mar) must be submitted to the COR by the 10th of the following month.

4) The completed checklist for semi-annual services (Apr-Sep, Oct-Mar) must be submitted to the COR by the first Wednesday of the 10th of the following month.

5) The completed checklist for annual services (Apr-Mar) must be submitted to the COR by the first Wednesday of the 10th of the following month.

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c. The Contractor must arrange for satisfactory supervision of the contract work. The contractor or his/her supervisors must be available at all times. The name of the supervisor must be submitted in writing through the COR to the CO. The designated contractor supervisor must meet with the COR monthly to inspect contract performance if requested by the FAA.

d. Prior to the commencement of the contract, the CO/COR and the Contractor must meet and review the total workload and working methods proposed by the Contractor. The Contractor must submit prior to the contract starting date an annual schedule of all periodic work by dates and areas. The Contractor must be required to submit a work report of the periodic jobs performed for comparison with the schedule requirements.

e. The Contractor must ensure each employee completes the appropriate security forms required by FAA, Central Personnel Security Division, AXP-500, in order to conduct local background checks and appropriate national agency checks. If the background security checks reveal the employee does not meet FAA’s suitability standards, he/she must not be allowed to work at the FAA facility. AXP-500 must notify the CO prior to notifying the Contractor to remove the employee from the facility. The Contractor must submit to the COR a list of all employees by name who are to work at this facility not later than ten (10) days after receipt of contract award.

The Contractor must likewise notify the COR in writing of any deletions or additions of employees performing under this contract immediately. The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the buildings and grounds for security purposes.

f. Special Badging is required at the site below and include a second form of photo ID.

1) AZO ATCT –

a) Personal Identify Verification (PIV) card required.

g. The contractor is responsible for all government-furnished keys and access cards. The contractor must bear the cost of replacement keys and re-coring and all applicable locks if the keys and/or access cards become lost or destroyed.

13. SERVICES SPECIFIC TO EACH LOCATION.

Kalamazoo ATCT and Administrative Office Building, 5400 Aviation Drive, Portage, Michigan 49002.

JANITORIAL SERVICE TO BE PERFORMED: Facility to be cleaned encompasses approximately 22,585 square feet.

HOURS SERVICE IS TO BE PERFORMED: All services must be conducted between 8:00 am and 4:30 pm. Some work may be performed at other times, arranged with COR. Contractor personnel need to be aware of times when Air Traffic is especially heavy and therefore, adjustment of hours may be required to perform the necessary work.

The cleaning of floor tasks must be performed by the contractor at the frequency specified below. Five days a week services must be performed daily Monday through Friday. Twice a week services must not exceed 4 days between services, and must be performed at least twice within a 7-day period. Quarterly services must not exceed 90 days between services at a time coordinated with the COR:

KALAMAZOO AIRPORT TRAFFIC CONTROL TOWER SPACE AND DETAILS

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NAME SQ FEET FLOORING

TYPE

SERVICE

FREQUENCY

First Floor Room #100 Vestibule 61 Carpet 7 days Room #101 Corridor 159 Vinyl 7 days Room #102 Corridor 264 Vinyl 7 days Room #103 Vestibule 44 Carpet 7 days Room #104 Corridor 316 Vinyl 7 days Room #106 Corridor 764 Vinyl 7 days Room #107 Vestibule 44 Carpet 7 days Room #108 Waiting/Corridor 293 Vinyl 5 days Room #110 TO secretary 108 Carpet 5 days Room #111 TO Manager 192 Carpet twice a week Room #112 TO 103 Carpet twice a week Room #113 TO 103 Carpet twice a week Room #114 Open Area 728 Carpet 5 days Room #115 Tech Library

108 Carpet twice a week

Room #121 Storage 93 Vinyl monthly Room #122 Drug Test Room 78 Vinyl 7 days Room #123 Conference Room 483 Carpet 7 days Room #124 CWO Office 152 Carpet 7 days Room #125 Breakroom/Kitchen 776 Vinyl 7 days Room #140 AT Secretary 99 Carpet 5 days Room #141 AT Manager 193 Carpet twice a week Room #142 AT 101 Carpet twice a week Room #143 OP Sups 158 Carpet twice a week Room #144 Open Area 956 Carpet 7 days Room #151 CBI 165 Carpet 5 days Room #152 AT 143 Carpet 5 days Room #153 Tape Playback 153 Carpet 5 days Room #154 ETG Lab 204 Carpet 5 days Room # 155 ETG Training 131 Carpet 5 days Room # 156 AT 123 Carpet 5 days Room # 157 Debrief 123 Carpet 5 days Room # 160 Link 216 Vinyl 7 days Room #170 Locker Room 346 Vinyl 7 days Room # 171 Men Restroom 367 Vinyl 7 days Room # 172 Women Restroom 367 Vinyl 7 days

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Room # 173 Janitor 32 Vinyl 7 days Room # 174 Quiet Room 113 Carpet 7 days Room #180 Mechanical Room 2488 Concrete Quarterly under supervision Room # 182 Tech Storage/Workshop 1198 Concrete 7 days Room #183 E/G Room 742 Concrete Quarterly under supervision Room #184 Switch Gear Room 495 Concrete Quarterly under supervision Room #185 UPS/Battery Room 672 Concrete Quarterly under supervision Room #187 Fire Control Room 192 Concrete Quarterly under supervision Room #188 Fire Pump Room 423 Concrete Quarterly under supervision Room #190 Equipment Room 2710 Tile Quarterly under supervision Room #191 TRACON 1473 Carpet Quarterly under supervision Room #194 Console Access 604 Tile Quarterly under supervision Room #195 TRACOM Expansion 306 Tile Quarterly under supervision Room #197 Equipment Room Exp. 395 Tile Quarterly under supervision

Junction Floor Room #800 Elevator Lobby 81 Vinyl 7 days Room #801, 802 Stairs 54 Vinyl 7 days Room #804 CAB Stairs 111 Vinyl 7days Room #805 Stair Vestibule 64 Vinyl 7 days Room #806 Mechanical Room 300 Concrete Quarterly under supervision Room #809 Elevator Closet 25 Vinyl 7 days Room #810 Janitor 25 Vinyl 7 days Room #811 Handicap Restroom 25 Vinyl 7 days Room #812 Unisex Restroom 25 Vinyl 7 days Room #813 Corridor 112 Vinyl 7 days

Equipment Level Floor Room #901 Exit Stair/CAB Stairs 111 Vinyl 7 days Room #902 Equipment Area 360 Tile Quarterly under supervision Room #903 Open Area 64 Vinyl 7 days

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Room #904 Exterior Walkway 160 Vinyl 7 days

Tower Cab:

Cab 400 Carpet 7 days Stairs and Landings 111 Vinyl 7 days

Total Square Footage 22585

Cleaning instructions for ATCT Mylar film shades

The best way to maintain the optical clarity of Mylar film shades is to avoid the dust adhesion caused by the natural static charge that occurs with all Mylar film shades. Optimally, if all ATCTs had perfect air filtration systems, the dust accumulation would be minimal, and operations would only have to deal with the occasional squashed bug or hand smudge. Unfortunately, perfect conditions do not exist.

The manufacturer recommends only a light feather dusting on a regular basis. This method’s success can be enhanced if the cleaning personnel spray an anti-static aerosol on the dusting implement. These anti-static sprays are available at home centers, hardware stores and cleaning supply companies. Look for ‘electronics anti-static’ sprays such as 3M and ‘Endust for Electronics’. The spray will attract the dust and leave the Mylar film ‘neutrally’ charged.

A good rule of thumb is to dust the shades every 6 months, depending upon the cab’s dust level. One of

Page 11 of 19 Version 1.0, Dated 9/15/2022 the better items to use is a ‘swifter-type’ mop with the dry cleaning cloth. Its long push handle makes it easier to reach in behind the shade for dusting the window side of the film. Use it only with the anti-static spray, and replace the cloth often while cleaning.

Never use a Windex-type cleaner with ammonia. It will age the film and quite possibly leave additional chemicals on the surface, compromising the optical clarity of the Mylar.

If there is a smudged area, the factory suggests using a mild detergent, such as a highly diluted dishwashing liquid, with a clean soft cloth, applied gently to avoid scratching the surface. If cleaned in this manner, it should be done only on a small surface – the idea being that for the shades to maintain clarity, the surface must be completely dry before it is re-rolled back around the tube, otherwise, permanent marking of the film surface may occur.

One of the other methods the manufacturer installers use for smudges is the liquid naphtha, which is Zippo lighter fluid. The installer’s method is to pour some onto a wad of toilet paper and in a circular fashion, lightly rub the smudged area. The naphtha evaporates almost immediately, allowing the smudge residue to bond to the toilet paper. It will almost instantly remove something as small as a fingerprint, right up to a dried squashed insect. The naphtha is available at building supply stores in quart cans, and works quite well. Because of its flammability, however, the manufacturer Screen cannot endorse its use, but simply passes on the information.

NOTE: Using liquid naphtha to remove smudges is not an acceptable method in FAA Air Traffic Control Towers

The manufacturer understands that there are many shade cleaning services out there, some offering in-place cleaning, and others offering removal to clean, with re-install. The manufacturer does not recommend ever removing the shades from their mounts. Obviously, the more handling of the shades, the more likely damage will occur.

Also, re-installation may not be ‘up to par’, meaning possible misplacement of sized shades to certain windows; new locking cotter pins not being re-installed; springs not properly wound; and/or hold-down cords improperly re-set.

Lastly, and most importantly, is the whole idea that just like a pair of eyeglasses, no Mylar film is scratch-proof. Simply put, the more ‘scrubbing’ that is done to the surface of Mylar film shades, the more scratches will appear.

The life of a typical Mylar film shade, with correct installation and proper operation should easily reach 7 years. Maintaining their mountings and with proper cleaning as stated above, will keep their optical clarity at an optimum, easily achieving that 7 year lifespan.

Figure that each time a shade is cleaned by a contact method, it shortens its optical life by an estimated 6 months. If the cleaning is done by a non-touch ‘spraying’ method, with proper drying, the scratch factor is minimized, however the problems of handling and re-mounting still exist. Also, any liquid intrusion into the spring assembly will corrode the parts and shorten the shade’s operational life.

If regular cleaning is insisted upon, having it done more than once a year is unnecessary, if proper maintenance is incorporated. Keeping the Mylar film shades cleaner, can usually be achieved by simply changing the air handler filters much more often – once a month at least.

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**Facilities may be added or removed upon mutual agreement of the Government and Contractor.

1. GENERAL INFORMATION:

Period of Performance: The period of performance must be for one (1) Base Year and four 12-month option years. The Period of Performance reads as follows:

Base Year: 03/01/2023 to 02/29/2024

Option Year 1: 03/01/2024 to 02/28/2025

Option Year 2: 03/01/2025 to 02/28/2026

Option Year 3: 03/01/2026 to 02/28/2027

Option Year 4: 03/01/2027 to 02/29/2028

The Government reserves the right to extend the term of this contract at the prices set forth in Section B of the Contract in accordance with the terms and conditions contained in clause 3.2.4-34 Option to Extend Services.

Type of Contract: The Government must award a single firm fixed-price contract.

Quality Control: The contractor must develop and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The contractor must develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A draft Quality Control Plan will be provided with the offer and once selected for award, the contractor must provide the final plan within 30 days after award. After acceptance of the quality control plan the contractor must receive the contracting officer's acceptance in writing of any proposed change to his QC system.

Interference with Government Business: The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

Protection of Government Property: During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

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Safety and Fire Prevention: The Contractor must be responsible for instructing their employees in appropriate safety measures. Housekeeping employees must not place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate, neat appearing, well-kept signs must be provided by the Contractor to indicate, "Danger, Hazardous Floors, Walk Left or Walk Right", as applicable, and approved by the COR prior to use. Such signs must be displayed at all times in all areas where cleaning operations are in progress that necessitate use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which may impose a traffic obstruction or personnel hazard. Contractor's employees will be required to interrupt their work to allow passage of personnel, equipment, or carts. When cleaning of a public traffic area (i.e., lobbies or corridors) results in a temporary hazard of wet/slippery floors, housekeeping personnel must use parallel wet mopping or cleaning procedures.

Quality Assurance: The government must evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

Recognized Holidays: The contractor will not be required to perform services on these Holidays unless specified.

New Year's Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

2. GOVERNMENT FURNISHED ITEMS AND SERVICES Facilities: The Government must furnish or make available to the Contractor the facilities described herein. The Contractor will be responsible and accountable for such facilities accepted for use and must take all precautions necessary to prevent fire hazards, odors, and vermin? Custodial services for Government furnished facilities will be provided by the Contractor. The Contractor must obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities will be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor will be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

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Utilities: The Government must furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract:

electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative. The Contractor must provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

The Contractor will be responsible for instructing employees in utilities conservation practices. The Contractor will be responsible for conserving utilities, which must include, but not necessarily be limited to:

• Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COR.

• Mechanical equipment controls for heating, ventilation and air conditioning systems must not be adjusted by contract employees.

• Water faucets or valves will be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage will be expended.

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Janitorial Closets: Janitorial closets/storage room may be assigned, if available, to the contractor by the Contracting Officer's Representative for the storage of bulk supplies inside the building. No other supplies or equipment may be stored on site. The Government must not be responsible for loss and/or damage to contractor's stored supplies, materials, equipment, or other personal belongings caused by fire, theft, accident, or otherwise. Failure to keep these facilities in a clean and orderly condition may result in the withdrawal of the use of such facilities.

3. CONTRACTOR FURNISHED ITEMS AND RESPONSIBLITIES

The Contractor must furnish all materials, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this Statement of Work.

a. The Contractor must furnish all supplies. The Contractor is responsible for placing these items in their normal place of use. NOTE: ALL toilet tissue supplied under this contract must be no less than 2-ply. There will be a sufficient stock of supplies (based on typical usage) including, but not limited to, toilet tissue and paper towels to ensure the facilities does not run out, especially over a weekend or Holiday.

b. The Contractor must furnish all tools, equipment, and janitorial supplies in sufficient quantities necessary to meet the requirements of this contract. Contractor- provided tools must not generate excessive noise that disrupts the work in progress. The Contractor must use cleaning agents of synthetic detergent that are low-odor, odor counteracting, and have germicide properties.

c. All power equipment and attachments, including power cable and extension cords, must be free from any defects. The Contractor must use only the FAA furnished power outlets designated by the COR or CO. See section 6 for further details.

d. No contractor furnished or owned commodity may be kept on FAA owned or leased space or property without approval in writing by the COR or CO. The Contractor must keep pilferable items under lock and key at all times and must provide the COR with a key in the event of an emergency.

e. The Contractor must provide the COR and Facility a binder with the complete list of Material Safety Data Sheets (MSDS) for ALL CHEMICALS being utilized to sanitize and clean the facility. The Contractor must also ensure that this list is updated whenever there are Chemical / Product changes.

4. CLEANING SERVICES: Performance requirements for cleaning consist of the following each time an area is serviced. Furniture or other equipment (including waste bins) moved while performing cleaning services must be returned to their original position.

a. Clean/Wash Drinking Fountains. The tops and sides of the drinking fountains must be cleaned.

The adjacent walls must also be cleaned. Surfaces shall be free of streaks, spots, or smudges.

b. Empty/Wash Waste Bins. All waste bins must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste bins must be washed inside and outside utilizing a disinfectant to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed. Boxes, cans, bottles, and other items placed adjacent to waste bins and marked "TRASH" must also be removed and placed in waste dumpster outside. All waste collected must be disposed of in the nearest outside trash dumpster. Waste that falls on the floor and outside grounds during the waste removal must be picked up.

c. Empty/Wash Recycle Bins. Remove all receptacles from recycle bins and place in appropriate outside recycle dumpster. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste bins must be washed inside and outside utilizing a

Page 16 of 19 Version 1.0, Dated 9/15/2022 disinfectant to remain free of odors. After washing, bins must be wiped dry and new plastic liners installed.

d. Empty Paper Shredder. Clean and empty the receptacle and vacuum paper shaft from exposed surfaces.

e. Empty/Wash Ash Trays. Store butts and ashes in metal containers until it is safe to include in the trash or dumpster. Clean all pedestal receptacles outside of the building. All ashtrays and ash receptacles must be emptied and cleaned free of tobacco residue. Trays to be washed utilizing a disinfectant to remain free of odors

f. Vacuum Carpets. Carpeted areas and mats must be vacuumed free of all loose soil and debris.

g. Sweep/Dust Mop. Concrete/quarry tile, terrazzo, metal, wood, and resilient flooring must be swept or dust mopped to remove all loose dirt, dust, and debris. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant.

h. Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an industry standards cleaning solution to remove dirt, streaks, smears, and stains.

i. Clean Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors.

Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti.

Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. If present, shower stall rooms and locker/dressing rooms must be considered part of the restrooms, and cleaned accordingly. Restroom supply dispensers (paper towels, toilet tissue, soap, and hand sanitizer) must be replenished. The Contractor must stock restrooms with sufficient supplies to ensure that the supplies last until the next scheduled service.

j. Dust Ledges/Counters/Other Flat Surfaces. All furniture, partitions, radiators, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors) to a height of 7'0" above the floor level. If present, chalk and marker trays, and erasers must be cleaned. All dry erase boards must be cleaned with a cleaning solution designed for dry erase boards. Corridor, lobby, and entrance walls and doors must be cleaned. Miscellaneous hardware and bright metalwork must be wiped clean.

k. Clean Walk-off Mats. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor. The mats must be returned to their original locations afterwards. The Contractor must report all walk- off mats worn out to the point of being ineffective.

l. Clean/Defrost Refrigerator. Clean and defrost the refrigerators located in the break room. Clean the inside of the refrigerator. Clean the outside of the refrigerator removing handprints, dirt and scuff marks. Only breakroom refrigerators are covered. Personal refrigerators in individual offices are not covered.

m. Clean Microwave. Clean interior and exterior of microwave oven to remove handprints, soil and food particles. Only breakroom microwave are covered. Personal microwaves in individual offices are not covered.

n. Clean Stove Top/Range Hood/Oven. Clean interior and exterior stove top, range hood and oven to remove handprints, soil and food particles.

o. Clean Kitchen Counters/Sinks/Other Fixtures. A commercial solution shall be used to remove streaks, stains, smudges, food residue, and other obvious soils.

p. Spot Cleaning. Smudges, fingerprints, marks, streaks, etc. shall be removed with a germicidal detergent from washable surfaces of walls, furniture, hardware, partitions, lockers, doors, fixtures, elevator doors/panels/buttons, stairwell handrails/guards, panels and picnic tables. After spot

Page 17 of 19 Version 1.0, Dated 9/15/2022 cleaning, surfaces shall have a uniform appearance and be free of streaks, spots, and other evidence of removed soil. Dust and foreign matter shall be removed from the frames, casings, sills, and glass.

q. Clean Window Blinds/Shades. Blinds and shades shall be damp wiped to remove soil and dust, using a commercially approved cleaner. Blinds and shades shall be free of streaks and smudges.

This does not include the Tower Cab blinds/shades.

r. Exterior Window Cleaning. Windows up to the second floor shall be washed using such instruments as to assure the cleaning is thorough. Windows shall be free of all traces of film, dirt, smudges, water deposits, and other foreign matter. Dust and foreign matter shall be removed from the frames, casings, sills, and glass.

s. Interior Window Cleaning. All window and adjacent trim. Glass will be thoroughly cleaned to keep it free of finger prints, smudges, streaks, and smears. This does not include the Tower Cab windows.

t. Spray Clean/Strip/Buff/Wax. Prior to spray cleaning, stripping, buffing and waxing. Floors must be damp mopped. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that must leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners. Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to waxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The waxed floor must present a clean appearance free from scuffmarks or dirt smears.

Furniture or other equipment moved during floor stripping and waxing must be returned to their original positions.

u. Shampoo Carpets. Prior to shampooing, carpets must be vacuumed free of all loose soil and debris. Carpets must be shampooed free of streaks, stains, and spots, and must have a bright uniform color. Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

5. SPECIAL PRECAUTIONS: Some areas must be occupied by FAA employees performing official duties during the time contract work is being conducted. Therefore, the contractor must give special attention while conducting work in these areas. These areas contain critical and specialized power for the operation of equipment used by the FAA. At no time may the Contractor's power-driven equipment be plugged into any electrical outlet used by FAA equipment or racks and/or consoles.

Care must be exercised to prevent vacuum cleaners, buffers, mops, etc., from striking FAA electronics equipment and racks. The COR must assist the Contractor in working out the best and safest methods for the proper cleaning of these areas.

6. SPECIAL INSTRUCTIONS:

a. The Contractor must arrange for satisfactory supervision of the contract work. The contractor or his/her supervisors must be available at all times. The name of the supervisor must be submitted in writing through the COR to the CO.

b. Employee Training -The Contractor will be responsible for training his/her employees on the following subjects:

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• Proper use and handling specified and approved detergents, supplies, and equipment.

This is including, but not limited to, personal protective equipment (PPE), biohazard clean up kits, etc.

• Care and maintenance of Contractor and Government furnished property.

• Familiarization with fire prevention and safety procedures. This must include fall protection if applicable for cleaning in high areas and proper use of ladders.

Documentation of this training will be made available to the Contracting Officer and/or their Representative upon request.

c. The Contractor must ensure each employee completes the appropriate security forms required by FAA, Personnel Security Division, in order to conduct local background checks and appropriate national agency checks. If the background security checks reveal the employee does not meet FAA’s suitability standards, he/she must not be allowed to work at the FAA facility. Security must notify the CO prior to notifying the Contractor to remove the employee from the facility.

The Contractor must submit to the COR a list of all employees by name who are to work at this facility not later than ten (10) days after receipt of contract award. The Contractor must likewise notify the COR in writing of any deletions or additions of employees performing under this contract immediately. The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the buildings and grounds for security purposes.

d. There may be additional badging requirements at certain locations. Additional badging requirements may include a second form of photo ID.

e. Additional Airport Authority Insurance Requirements may be required at the sites below.

f. The contractor is responsible for all government-furnished keys and access cards. The contractor must bear the cost of replacement keys and re-coring and all applicable locks if the keys and/or access cards become lost or destroyed.

SERVICES SPECIFIC TO EACH LOCATION.

Please Note: Facility-specific requirements contained in this section are in addition to all other requirements contained in the SOW, and to the extent that there are any inconsistencies, the facility-specific requirements must control.

Janitorial Service to be performed: Facility to be cleaned encompasses approximately 22585 square feet. Specify number of floors and square footage per floor.

Hours Service is to be Performed: All services must be conducted between 8:00 am and 4:30 pm.

Where services are seven days per week holidays are worked. Locations cleaned five days per week do not include holidays. Contractor personnel need to be aware of times when Air Traffic is particularly heavy and therefore, adjustment of hours may be required to perform the necessary work.

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Kalamazoo ATCT and Administrative Office Building, 5400 Aviation Drive, Portage, Michigan 49002.

7. OTHER

Policing Grounds: Paper, bottles, cans, and all other trash and refuse must be removed from all grounds, sidewalks, and interior courts within the facility grounds as needed. All removed items must be deposited in the nearest waste container.

Emergency Services: In the event that an emergency situation occurs, such as flooding, glass breakage, biohazard cleanup, spillage of liquids, etc., prior to or after normal working hours, the Contractor must be required to provide clean up services.

Lost and Found Property: It is the Contractor's responsibility to ensure that all articles of possible personal or monetary value found by the Contractor's employees are turned in to an office designated by the COR