Attachment 2 - Industry Questionnaire.xlsx
XLSX spreadsheet 13 KB Posted
- Solicitation number
- 36C10G26Q0016_1
About this file
This file is an Industry Questionnaire designed for the Department of Veterans Affairs' Diabetic Therapeutic Shoe Industry Day conference scheduled for April 7-9, 2026, in Orlando, Florida. The questionnaire serves as a template for collecting vendor responses across multiple functional categories to evaluate contractor capabilities for supplying PDAC-approved therapeutic footwear for nationwide VA usage. The questionnaire does not specify response deadlines, pricing terms, or award dates, as it is a preliminary information-gathering tool rather than a formal solicitation document.
The questionnaire is organized into nine topical categories: Delivery Time (processing and delivery to all VAMCs within 4 business days, standard lead times); Warranty (warranty periods and policies); Backorders (current backorder rates, capability to prioritize VA orders, real-time stock status); Transition Capability (60-day post-award preparation period); Manufacturing & Logistics (factory location, production capacity, modification capabilities for rockers/flares/wedges, supply chain mitigation strategies); Product (material modifiability, adhesive recommendations, sizing guidance, clinical development, innovations); Quality (clinical professional involvement, regulatory findings/recalls, quality control processes, defect identification and correction); Experience/Expertise (company history, government/healthcare contracts, multi-site program experience, percentage of business dedicated to orthopedic shoes); and Compliance/Customer Service (returns/exchanges/refits, tracking capabilities, data provision on orders/utilization/outcomes, HIPAA compliance, documentation for audits, customer support, complaints handling, user feedback mechanisms, and ongoing contract support).
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 1 - Sizing Requirements.pdf | ||
| 36C10G26Q0016-1 INDUSTRY DAY INFORMATION.docx | DOCX document |
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Text version
Sheet1
| IPT Industry Day Questions | Category | Vendor Response |
| Do you have the capability to process and deliver to all VAMCs within 4 business days after the order is received? | Delivery Time | |
| What is the warranty period offered on your footwear? | Warranty | |
| Do you possess the capability to provide real-time stock status of footwear, to include if an item is on backorder and an estimated availability date? | Backorders | |
| What is your current backorder rate? The backorder rate is defined as the percentage of items that cannot be fulfilled at the time of purchse because the items are out of stock. | Backorders | |
| Is a 60 day transition period post award a sufficient period of time to prepare for National VA order volume? | Transition capability | |
| What strategies have you put in place to reduce the likelihood of backorders due to foreign supply chain disruptions? | Manufacturing & Logistics | |
| Are you willing to prioritize VA orders in situations where stock is low? | Backorders | |
| Are the materials you use for midsoles and outsoles easily modifiable? | Product | |
| Do you have recommendations for suitable adhesives to use when modifying? | Product | |
| Are factory modifications such as rockers, flares and wedges available? | Product | |
| How long has the company been manufacturing , distributing | Experience/Expertise | |
| What percentage of your business is dedicated to extra depth, orthopedic shoes? | Experience/Expertise | |
| Do you currently hold any contracts with government agencies, health care systems etc | Experience/Expertise | |
| Can you describe your experience supporting large multi- site programs | Experience/Expertise | |
| What differentiates your footwear from competitors in the market | Product | |
| Are your shoes/products developed or reviewed by clinical professionals ie; podiatrists, orthotists | Quality | |
| Have you had any regulatory findings, recalls or corrective actions plans in the past 5 years? | Quality | |
| What quality control processes are in place during manufacturing and final inspection? | Quality | |
| How are product defects identified, documented, and corrected? | Quality | |
| What is your warranty policy? | Warranty | |
| What tools or guidance do you provide to ensure accurate sizing? | Product | |
| Where are your shoes manufactured? | Manufacturing & Logistics | |
| What is your current production capacity? | Manufacturing & Logistics | |
| How do you mitigate supply chain disruptions? | Manufacturing & Logistics | |
| What are your standard lead times for bulk orders? | Delivery Time | |
| How do you scale production to meet increased demand under a contract? | Manufacturing & Logistics | |
| What is your average order to delivery timeline? | Delivery Time | |
| How do you handle returns, exchanges, and refits? | Manufacturing & Logistics | |
| What tracking and reporting capabilities do you provide for shipments? | Manufacturing & Logistics | |
| What data can you provide relate to orders, utilizations, and outcomes? | Customer Service | |
| How do you support contract reporting and performance metrics? | Compliance | |
| How do you ensure data privacy and security? | HIPAA/Privacy | |
| What documentation do you provide to support audits and contract reviews? | Compliance | |
| What customer service support do you provide ? | Customer Service | |
| What training and education materials if any are available for fitting and product use? | Product | |
| How do you handle complaints? | Customer Service | |
| Do you offer ongoing support throughout the duration of the contract? | Customer Service | |
| How do you gather and act on user feedback? | Customer Service | |
| How often are products updated and/or improved? | Product | |
| Do you have any innovations or enhancements planned for the next 2-3 years? | Product |
File details come from the government source that posted it. Updated .