Attachment 2 - DRAFT SDA C2 Re-Acq PWS .docx

DRAFT

Performance Work Statement (PWS)

Space Domain Awareness (SDA) Command & Control (C2) Operations & Maintenance (O&M) Support

DATE: 01 July 2024

Version 1.0

DRAFT

DRAFT

Table of Contents

DRAFT

Performance Work Statement (PWS) Space Domain Awareness (SDA) Command & Control (C2) Operations & Maintenance (O&M) Support

1 Introduction/Background The Space Domain Awareness mission at 19 Space Defense Squadron (SDS) is heavily reliant on communication data lines, the technical services for maintaining and administration of those data lines, communication security (COMSEC) management, and operational support to the facility, all which serve to flow information to and from the warfighter. The expected outcome of the contract is to maintain connectivity between 19 SDS and its network of sensors in the Space Surveillance Network, manage the COMSEC accounts and equipment, troubleshoot, diagnose, and ultimately restore data line connectivity during outages, respond and apply updates to data line and COMSEC equipment, coordinate with base infrastructure support, and liaise with the Defense Information Systems Agency (DISA) on outages, upgrades, and future projects. 19 SDS requires an on-site presence 24/7 to meet operational timelines. 19 SDS requires contractor personnel to be knowledgeable of their responsibilities, their equipment, and the facility to allow them to advise and participate in discussions regarding facility modifications and how that impacts the communication network, COMSEC equipment, and future connectivity or integration considerations.

1.1 Mission Overview

The 19th SDS conducts a SDA mission through operations conducted on the Mission Processing System (MPS), Common Framework Environment (CFE), Astrodynamics Support Workstation (ASW), and Non-Traditional Data Pre-Processor (NDPP). Co-located partners include Space Systems Command (SSC) who perform test and acquisitions, and Naval Network Warfare Command (NAVNETWARCOM) who performs Navy Fleet Support. The mission is to execute frontline defense of the space domain for the Joint Force, multinational partners, and humanity. In addition, 19 SDS provides a unique experimentation environment advancing the Space Domain Awareness (SDA) mission and on-orbit battle management through joint ventures across the SDA enterprise. Maintenance and Cybersecurity services support a United States Space Force weapons system that provides 24 hours a day, 7 days a week (24x7) worldwide intelligence and Command and Control (C2) Space Domain Awareness (SDA) to forward deployed warfighters, unified commands, national agencies, and other global users. 19 SDS is a tenant command, located at the Naval Support Facility (NSF), at Dahlgren, Virginia (VA).

1.2 Scope

The Contractor shall provide non-personal technical services for Network Administration, Cable Management, Facility Maintenance Support, and Technical Control Facility (TCF) Operations and Maintenance (O&M) services in accordance with (IAW) this Performance Work Statement (PWS). TCF equipment processes information of varying security classifications and is located within a Sensitive Compartmented Information Facility (SCIF). The SDA mission is truly unique and critical to national security; as such, 19 SDS requires strong continuity of technical personnel. All services are designated as mission essential. All procedures IAW DFARS 252.237-7023 apply to this PWS.

1.3 Firm Fixed Price (FFP) Contract Line Item Numbers (CLINs) The Contractor shall provide non-personal services on a FFP basis for all labor, management, equipment, materials, supplies, parts and services necessary in performance of PWS requirements that are foreseeable, predictable and can be forecasted. The FFP includes all supplies, parts and materials needed to perform preventive, routine, and organizational level maintenance in accordance with (IAW) the PWS and stated standards. The FFP also includes consumables (custodial supplies, light bulbs, paper, etc.) in performance of day-to-day contract requirements. Requirements shall be covered in the fixed price even if the Contractor chooses to subcontract to a company to perform the work. Include in the FFP all employee expenses. The Government will not reimburse these costs on a cost reimbursable basis.

1.4 Cost Reimbursable (CR) CLINs

The Government will reimburse the contractor for Government-approved equipment, materials, supplies and parts necessary in performance of PWS requirements. G&A is allowable on CR CLIN purchases if applicable; however, neither profit nor fee will be allowed. Submit all proposed CR CLIN items through the on-site COR to the CO for approval.

1.4.1 Materials and Other Direct Costs (ODC)

In the event that the Contractor is required to purchase reimbursable items costing up to $500, such purchases shall be submitted for approval by the COR prior to actual purchase. Items costing greater than $500 shall require prior COR and CO approval. Purchases shall not be broken up in order to meet this threshold. The Contractor shall order, ship, receive, track, and maintain inventory and control of all Government owned materials and equipment.

1.4.2 Travel / Temporary Duty (TDY)

Travel to other Government facilities or other Contractor facilities may be required. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the CO or Government Program Manager, and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234, and Federal Acquisition Regulation (FAR) 31.205-46 Travel Costs. Travel expenses for local travel are not chargeable to the contract; local travel is defined as within 50 miles of Dahlgren Naval Support Facility, VA.

2 General Requirements This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Contractor shall ensure its employees understand the prohibitions imposed on the Government regarding personal services contracts, as defined in the FAR as “a personal services contract is characterized by the employer-employee relationship it creates between the Government and the contractor’s personnel.” The Contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of, personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, the Contractor shall notify the Procuring Contracting Officer (PCO) immediately.

2.2 Contractor Management

The Contractor shall integrate and coordinate all activity needed to satisfy the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification, and resolution, as applicable. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel. If the Contractor has any proposed revisions to this PWS or any other contract attachment, for the purposes of making the documents more accurate (regulatory changes) or complete (for clarity), the Contractor shall submit suggested revisions via the Document Change Request (DCR) form to the COR and CO for consideration.

2.2.1 Contract Administration

The Contractor shall ensure its personnel do not perform inherently Governmental activities, as defined in FAR 7.5. The Contractor shall ensure its personnel do not attempt to represent the Government of the United States (US) to any other person or entity, US, or foreign, except for delivering a Government-approved message or position. All briefings, policies, plans and other formal products the Contractor develops, reviews, and creates, will be reviewed and approved by the Government.

2.2.2 Contractor POC

The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this contract. This lead shall coordinate with the Contracting Officer’s Representative(s) (COR(s)) to clarify contract requirements.

2.2.3 Personnel Administration

The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall obtain approval from Government prior to attending Government-provided training classes. Provided there is no cost to the Government, the Contractor may be eligible to attend Government-sponsored and Government-provided training to maintain proficiency in software, administrative procedures, or other areas. Additionally, provided there is no cost to the Government, the Contractor may be eligible to attend third-party-provided off-site seminars and classes.

2.2.4 Contractor Identification

Contractor employees shall clearly identify themselves as “Contractors” at all times, in all communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (e-mail), and faxes, whether with Government personnel, other Contractor personnel, or with the public.

2.3 Contractor Personnel, Disciplines, and Specialties

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, certifications, licenses, and experience. The Contractor shall ensure the labor categories, labor rates, and man-hours utilized in the performance of each PWS line item issued hereunder will meet the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.3.1 Personnel Turnover

The Contractor shall ensure continuity of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal. Once the Contractor knows an employee will no longer support the requirement, the Contractor shall provide written documentation to the CO and COR within three (3) business days. In this notification, the Contractor shall include the date and time the position will be vacant, anticipated fill date, and what management actions the Contractor will take to ensure uninterrupted performance.

2.3.2 Removal of Personnel at Government Request

The Government may deny access to the site or request removal (permanent or temporary) of personnel for security, safety or health reasons, or when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person.

2.4 Location and Hours of Work

This PWS requires work at Building 1700, Dahlgren NSF, VA. This facility supports SDA mission operations 24 hours per day, 7 days per week, 365 days per year (24/7/365). Normal Government office business hours are generally eight (8) hours per day from 0700-1500, Monday through Friday, except US Federal Holidays.

2.4.1 Building Access

The Government will provide Contractor personnel unescorted access to Bldg 1700 consistent with contract requirements. Access to Government facilities, documents and systems will be in accordance with the DD Form 254.

2.4.2 Mission Essential Services

All services contained within this PWS are designated as mission essential. All procedures IAW DFARS 252.37-7023 apply to this contract. Mission essential personnel are required to support contract requirements on-site under all circumstances.

2.4.3 Contingency Planning

Develop a contingency plan for continued operations and timely return of systems to operational status and implement in the event of a declared crisis, catastrophic and non-catastrophic events, and work stoppages for each site. The plan shall contain the following information at a minimum: contingency actions, emergency work requests, natural disasters, turnover of personnel/logistics plan, personnel walk-off, contingency mobilization, mobilization recall commitments, and restoration of mission essential functions within 24 hours.

Deliverable A001 – Contingency Plan

2.4.4 Morale Events

There may also be occasions when Contractors are invited to participate in morale and recreational activities (e.g., holiday parties, golf outings, sports day and other various social events). Under these circumstances, Contractor employees shall comply with individual company policy in accordance with company compensation system. Because the Government does not have an employer/employee relationship with Contractor employees, it is not authorized to grant administrative leave or expend Government resources to compensate Contractor employees for hours expended on activities not included in the PWS.

2.4.5 Closures

For closures affecting the availability of the Government site (e.g., weather closures, a National Day of Mourning, etc.), the Government will notify the Contractor through normal means such as the Snow Call Line and local news outlets, or via email from the COR or CO.

2.4.6 Teleworking

“Teleworking” is defined as authorization for a Contractor employee that normally works at the Government location, to work at an alternate location (at the employee’s residence or other Contractor location) either permanently or temporarily. “Contractor location” is defined as Contractor-approved place of performance for certain employees that is not an employee’s residence or Government location. The Contractor may telework on a situational basis, such as during a base closure, if able to continue performance of services remotely. Although the Government may allow the Contractor to use Government computer resources for teleworking, all other teleworking expenses for internet, telephone connectivity, and other equipment services are the responsibility of the Contractor. Classified work is not authorized under telework. Authorized teleworking does not abrogate the Contractor’s requirement to protect information IAW applicable requirements in this PWS, the DD Form 254 or other Government regulations applicable to this contract.

2.5 Security and Safety

All Contractor personnel proposed to work on this contract must be U.S. citizens. All Contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable Tier-1 Investigation.

2.5.1 DD Form 254

The DD Form 254 specifies overarching security requirements and Contractor access to classified information. All Contractor personnel satisfying the requirements of this contract directly shall have Top Secret (TS)/Sensitive Compartmentalized Information (SCI) clearances as of their start of performance date. All Contractor personnel shall be able to access to material up to the classification level in accordance with the DD Form 254.

2.5.2 Operational Security (OPSEC)

The Contractor shall adhere to OPSEC guidance as defined in Air Force Instruction (AFI) 10-701, Operations Security (OPSEC). The Contractor shall be familiar with the organization’s Critical Information and Indicator List (CIIL) and ensure indicators and vulnerabilities are protected from Unauthorized Disclosure (UD) per HQ Space Operations Command’s (SpOC’s) countermeasures and measures. The Contractor shall complete OPSEC in-processing training and follow-on OPSEC training such as event-driven and annual OPSEC training, as required by the OPSEC Program Manager per Department of Defense (DoD) Directive (DoDD) 5205.02E, DoD Operations Security (OPSEC) Program; DoD Manual (DoDM) 5205.02, DoD Operations Security (OPSEC) Program Manual; Chairman of the Joint Chiefs of Staff (CJCS) Instruction (CJCSI) 3213.01D, Joint Operations Security; and AFI 10-701.

2.5.3 Controlled Unclassified Information (CUI)

The Contractor shall safeguard all information provided and marked as CUI via this contract IAW DoD Instruction (DoDI) 5200.48, Controlled Unclassified Information (CUI). If the Contractor generates any CUI information, it shall protect and disseminate that information per the controls required by DoDI 5200.48. The Contractor shall monitor CUI for aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information. The Contractor shall immediately report the potential classification of aggregated or compiled CUI to the CO and the COR.

2.6 Manpower Reporting

In accordance with FAR 52.204-14 Service Contract Reporting Requirements, the Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor shall fill in all required data fields at the data collection site. Use the following web address: www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, the Contractor shall report all data no later than October 31 of each calendar year. Contractors may direct questions to the System for Award Management (SAM) help desk.

2.7 Documentation

The Contractor shall make all information and documentation generated or maintained (to include Government-furnished documents) by this contract available for Government review upon request for the duration of the contract. The Contractor shall generate and maintain all such documentation in an electronic, editable (where appropriate) format. Contractor-generated format is acceptable, unless otherwise noted by this PWS.

The Contractor shall provide responses to requests for information. These requests are in addition to Deliverable submissions and other documentation that is available for review by request. Requests may cover the range of activities under this PWS.

2.7.1 Documentation Rights

The Government has unlimited rights to data for all deliverables developed under this PWS. The Contractor shall not use any materials pertaining to this contract for business development or any other Contractor purposes; however, the Contractor is authorized to include summary performance information in proposals to be submitted to the Government to satisfy past performance information requirements.

All products developed and produced by the Contractor in the performance of this PWS are the property of the Government, and this could include software, electronic files, hard copy documents, etc. Rights to all documentation are governed by Defense FAR Supplement (DFARS) 252.227-7032, Rights in Technical Data and Computer Software.

2.7.2 Government Data

The Contractor shall request Government approval prior to the use of any proprietary data or software tools to fulfill the requirements of this contract. The Government will provide the Contractor access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. The Contractor shall not retain classified or unclassified material generated or received under this contract after the contract ends without approval of the Contracting Officer.

2.8 Quality Control Plan

Establish and maintain a quality control system that ensures operations and maintenance services are performed IAW this contract, applicable laws and regulations and best commercial practices. Develop and implement a quality control plan which describes in detail an inspection system to cover all services listed in the Service Summary and other areas within this PWS to be inspected on both a scheduled and unscheduled basis. Procedures shall present all aspects of quality control to include responsibility for surveillance, a description of records to be kept, methods for identifying and preventing defects in the quality of service, and availability of records of inspections upon Government request. Report on performance objectives (POs) and other performance data in the monthly Quality Status Report (QSR).

Deliverable A002 – Quality Status Report

2.9 Performance Evaluation

Contractor performance is subject to Government surveillance to ensure PWS compliance. The Contractor shall comply with the following:

Access. The Contractor shall permit the CO or authorized representative access to all work areas, records, and data used in the performance of the contracted services. The Contractor shall provide support, and not interfere with the CO, Contracting Officer’s Representatives (CORs), state, federal, and other designated personnel in the performance of their official duties. The Contractor shall provide access as soon as possible, but not to exceed one (1) workday after the request.

Non-conformance. The Contractor shall identify root causes of non-conformances and shall control them through analysis, corrective actions, and preventive actions. The Contractor shall focus on eliminating the cause to prevent reoccurrence. The Contractor shall maintain records of non-conformities and actions taken. The Contractor shall correct and provide responses to all Government-identified non-conformances in accordance with (IAW) time frames specified by the CO. There are three types of non-conformances: Minor, Major and Critical (FAR 46.101)

2.10 Government Furnished

The Government will make available the facilities, materials, office space, communications capability and information for use by the Contractor in the performance of this contract.

The Contractor shall notify the Government of any circumstances of needed repair of the assigned space or any area that may affect performance of contract work, present unsafe or unhealthy conditions, or cause delays or interfere with the work of the Contractor and its employees.

2.10.1 Government Furnished Property (GFP)

Government furnished property/equipment includes existing individual toolboxes and tools, which will be provided at contract start. Inventories of these items will be provided as Government-furnished information (GFI) and will be turned over to the Contractor after contract award to update and maintain as changes occur. When required items become unserviceable, they will be replaced at Contractor’s expense. At that point, the Contractor purchased items become the property of the Contractor. Properly dispose of unserviceable items. Supplies and repairs will be at the Contractor’s expense and shall not be reimbursed by the Government.

The Government will retain ownership of specialized and mission-unique tools and equipment identified in inventories. The Contractor is not responsible for replacing such tools and equipment; however, the Contractor shall maintain them using the CR CLIN.

2.10.1.1 Precision Measurement Equipment Laboratory (PMEL) and Test, Measurement, Diagnostics, and Equipment (TMDE) The Government will provide repair and calibration of TMDE from the Joint Base Andrews PMEL IAW applicable Support Agreements, TO 0-20-14, and Host Base PMEL procedures.

2.10.2 Government Furnished Resources (GFR)

The Government will furnish desks, chairs, computers connected to internet, use of telephones, copier and fax machines. Any standard office equipment is considered incidental to performance location.

2.10.3 Government Furnished Information (GFI)

The Government will provide technical data, applicable documents, plans, regulations, and specifications as necessary for the Contractor to fulfill tasks in this PWS. In the absence of stated directives, follow industry standards and commercial best practices. Government personnel will be available for technical exchanges with the Contractor. Government personnel will provide technical input, answer questions, review and approve completed work, and provide feedback regarding Contractor efforts. The COR is the primary source of technical guidance for this PWS.

2.10.4 Government Furnished Training

Contractor personnel shall complete all Government-provided local training IAW local policy (e.g., OPSEC, safety, security, Information Assurance, etc.).

2.10.5 Government Furnished Services (GFS)

Host installation services for utilities, facilities management and sustainment, facilities support contracts, transportation, safety inspection, and environmental are provided to the 19 SDS by the Naval Facilities Engineering Command (NAVFAC). Comply with Host requirements indicated by “the receiver will” and IAW Host Installation Plans, Policies and Procedures listed in Appendix A.

3 Performance Requirements

3.1 Transition

The Contractor shall follow the transition plan submitted as part of the proposal and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

3.2 SDA C2 Program O&M Requirements

3.2.1 Electrostatic Sensitive Device (ESD) Program

3.2.1.1 Maintain the ESD program. Handle, consolidate, and store ESD items separate from other items, as feasible.

Performance Standards

a) Standard: IAW DAFI 23-101, Para 5.3.3.4.3 Electrostatic Devices

b) Standard: IAW TO 00-25-234 – Electrostatic Discharge Control

3.2.2 Test, Measurement, Diagnostics, and Equipment (TMDE)

3.2.2.1 Manage, schedule and transport TMDE to/from the Precision Measurement Equipment Laboratory (PMEL) for calibration as the customer responsible for organizational level maintenance.

Performance Standards

a) Standard: IAW TO 22-20-14, Air Force Metrology and Calibration Program

b) Standard: IAW TO 33K-1-100 series

c) Standard: IAW AFSPCI 21-108, Para 3.9 Test Measuring and Diagnostic Equipment (TMDE)

3.2.2.2 Appoint TMDE coordinators.

Consult the Host Precision Measurement Equipment Laboratory (PMEL) for newly acquired items to determine if the items are considered TMDE and need to be scheduled into the PMEL for service.

Deliverable A003, Appoint TMDE Coordinators

3.2.3 Maintenance Safety

3.2.3.1 Manage, implement, and document training for the following programs: Hazard Communications (HAZCOM), confined space, lockout/tagout, climbing safety, fall protection, electrostatic discharge practices, grounding, bonding, and shielding.

Performance Standards

a) Standard: IAW DAFMAN 91-203 - AF Occupational Safety, Fire, and Health Standards

b) Standard: IAW SPOCI 21-108, Para 7.4 Work Center Safety

3.2.4 Security Management

3.2.4.1 Support the 19 SDS Special Security Officer (SSO) physical security manager.

Examples of specific responsibilities include: Maintaining information, systems, programs, security, and operations classification integrity; Properly storing, processing, and handling classified information and systems; Appropriately cleared contractor personnel providing escort services within controlled or restricted areas; Coordinating visits and providing escort duties for TCF and Network Administration related site visits (i.e., inspections, installations, accreditations).

Performance Standards

a) Standard: IAW ICD/ICS 705, Technical Specifications for Construction and Management of SCIFs

3.2.4.2 Implement and perform all required industrial/information security functions and actions IAW the DD254 and 32 CFR Part 117.

3.2.5 Asset Disposal

3.2.5.1 Accomplish paperwork to turn in assets no longer in use or in working order to the Defense Logistics Agency (DLA) Disposition Services.

3.2.5.2 Coordinate turn-in paperwork with the COR and submit to the 19 SDS CC for final approval and submission to DLA.

3.2.5.3 Once approved and processed by DLA, assist the system owner(s) with the transport of assets per DLA instructions.

Performance Standards

a) Standard: At least once per day

b) Standard: Check emergency lighting, fire extinguishers, and safety and hazardous items at least one per month

3.2.6.2 Submit facility-related work orders and service requests for routine, urgent, and emergency maintenance to NAVFAC IAW the Naval Support Activity South Potomac (NSASP) Building Manager Handbook.

Performance Standards

a) Standard: Manage, coordinate, and track completion status for submitted work orders and service requests

b) Standard: Report status to the COR on a monthly basis Deliverable A004 – Facility Work Orders and Service Requests

3.3 Technical Control Facility (TCF) O&M Requirements

3.3.1 TCF Support

3.3.1.1 Provide a minimum of one-person per shift on-site TCF coverage 24 hours per day, 7 days a week, 365 days per year.

Performance Standards

a) Standard: Minimum of one-person on-site at all times

3.3.1.2 Provide on-call support when situations arise requiring two-person integrity (TPI).

Performance Standards

a) Standard: Must respond by phone within 30 minutes of notification

b) Standard: Must be on-site within 1 hour

3.3.1.3 Appoint a primary and alternate Defense Information System Network (DISN) Node Site Coordinator (NSC).

Performance Standards

a) Standard: Update and resubmit appointment letter when any of its content changes

b) Standard: Verify appointments at least annually

c) Standard: IAW AFMAN 17-2101 - AF DISN Node Site Coordinator (NSC) responsibilities with DISN equipment presence

Deliverable A005 - Defense Information System Network (DISN) Node Site Coordinator (NSC) Appointment Letter

3.3.3 TCF Operations, Maintenance, and Support (OM&S)

3.3.3.1 Provide OM&S of all TCF encrypted and unencrypted communications equipment and associated data lines.

3.3.3.2 Perform all TCF OM&S of technical control functions on Government owned and leased circuits, equipment, and facilities.

3.3.3.3 Configure, install, test, and monitor all TCF circuits, associated data lines, and equipment.

3.3.3.4 Perform administrative, technical, and maintenance services for hardware (including routers, switches, and servers), software, systems, and programs.

Includes operations, maintenance, delivery, installation, testing, staging, removal (and uninstalls), recapitalization, inventory control, licensing, and security.

3.3.3.5 Support complex multi-communication services and perform preventive maintenance and inventory management of all equipment.

3.3.3.6 Provide technical support, remote diagnostics, maintenance, and installation of equipment.

Includes integrating new technologies and system modifications into existing infrastructure.

3.3.3.7 Develop, maintain, update, and implement contingency and restoral plans.

Performance Standards (3.2.3.1 – 3.2.3.7)

a) Standard: IAW AFMAN 17-2101, Para 2.9 AF DISN Node Site Coordinator (NSC) responsibilities with DISN equipment presence

b) Standard: IAW DISAC 310-70-1 - GIG Control Facilities and Personnel (except Duties of GIG Users), Contingency Operations and Quality Control (except duties of CCO or CMO) and Administration (circuit information)

c) Standard: IAW DISAC 310-65-1

d) Standard: IAW user operational requirements and OEM standards

3.3.3.8 Provide circuit action support for all circuits, trunks, and associated data lines to include adds, changes, and deletions of circuit records.

Includes transitioning and migrating circuits, managing circuit activation and deactivation requests, and submitting service action and update requests through the applicable online systems: Telecommunication Office Support System (TCOSS) and DISA Storefront.

Performance Standards

a) Standard: Review status of Telecommunications Service Orders/Requests (TSOs/TSRs) on a monthly basis

b) Standard: Perform circuit actions within timeframes specified in TSRs

3.3.3.9 Work closely with the Community (i.e., site, DISA, and other organizations) to ensure continuity of operations.

3.3.3.9.1 Coordinate with distant end sites for circuit equipment accuracy and compatibility. Utilize DISA’s Authorized Service Interruption (ASI) processes for requesting down time and properly notify local site personnel and other organizations affected by ASIs.

Performance Standards

a) Standard: Provide notification of planned power outages at least 60 days in advance through appropriate DISA portal

b) Standard: Provide notification of planned crypto outages at least 14 calendar days in advance through appropriate DISA portal

3.3.3.9.2 Implement procedures to safeguard all DISA-owned DISN equipment assigned to the installation against loss, damage, destruction, misuse, or pilferage.

Performance Standards

a) Standard: Maintain inventory for 100% accountability of equipment and submit to DISA every three (3) years

b) Standard: IAW DoD UCR 2008, Change 1

3.3.3.10 Provide diagnostic services and perform restoration, fault isolation, quality control testing, trending analysis, performance monitoring, and troubleshooting. Troubleshoot all circuit outages utilizing automated diagnostics systems, interpret and report diagnostics findings. Provide remote diagnostics of a given symptom, issue, or problem, in support of on-site operational requirements. Provide trending analysis, root cause analysis, and documentation for all troubleshooting measures for metrics reporting and make available to the Government upon request.

Performance Standards

a) Standard: IAW DISAC 310-130-2

3.3.4 TCF Incident Response. Report on incidents impacting TCF operations. Provide incident management to include recording, classification, initial response, investigation, diagnosis, resolution, recovery, and incident closure.

Performance Standards

a) Standard: IAW Appendix B, TCF Local Service Level Standards for Incidents

b) Standard: Higher priority incidents take precedence over lower priority tasks

c) Standard: Initial Coordination/Resolution within 15 minutes for Critical priority incidents

d) Standard: Initial Coordination/Resolution within 60 minutes (1 hour) for High priority incidents

e) Standard: Initial Coordination/Resolution within 120 minutes (2 hours) for Medium priority incidents

f) Standard: Initial Coordination/Resolution within 240 minutes (4 hours) for Low priority incidents

d) Standard: Record troubleshooting procedures within the Technical Control Administrative Tool Set (TCATS) within 30 minutes of Incident Resolution

e) Standard: Follow the 19 SDS Incident Response Plan (IRP)

3.3.5 Circuit Certification and Accreditation

3.3.5.1 Provide circuit certification and accreditation technical support.

Performance Standards

a) Standard: Enter recertification documentation into GIG Interconnection Approval Process (GIAP) by specified suspense date(s)

3.3.5.2 Maintain a copy of all circuit certification and accreditation documentation and provide to the Government upon request.

3.3.6 TCF Cable Management and Connections

3.3.6.1 Provide all cable maintenance to include cable installation, fiber replacement, reconfigurations, testing, troubleshooting, and management.

Performance Standards

a) Standard: IAW associated equipment regulations, instructions, and classification guidelines.

3.3.6.2 Implement physical connections on frames, patch panels, cabling, and equipment.

Performance Standards

a) Standard: IAW Electronic Industry Alliance (EIA) and Telecommunication Industry Association (TIA)

3.3.6.3 Establish electrical connections and configure ADTRAN nodes and LARSCOM Channel Service Unit/Data Service Unit (CSU/DSU) nests, multiplexers, modems, equipment, and peripheral devices.

Performance Standards

a) Standard: Coordinate all activities involving CSU/DSUs with Joint Warfare Analysis Center (JWAC)

3.3.6.4 Maintain all hardware, software, and cabling for secure voice operations of the Defense Red Switch Network (DRSN).

The Government performs Secure Voice Responsible Officer (SVRO) responsibilities for training.

3.3.7 TEMPEST

3.3.7.1 Ensure TEMPEST requirements are met in areas where classified information is processed. Assist SSO with reaccreditation of SCIF requirements.

TEMPEST requirements and documentation are updated and maintained within the TCF.

Performance Standards

a) Standard: IAW DoDM 5105.21 Vol 2 Technical Security, Enclosure 4

b) Standard: IAW AFSSI 7702 - Facility Zone C, Equipment Zone C

c) Standard: IAW IC Technical Specification for ICD/ICS 705 Version 1.5.1, 26 July 2021

3.3.7.2 Request and assist AF District Washington (AFDW) in performing TEMPEST inspections after installation, but before operation of any new equipment.

Performance Standards

a) Standard: Correct all TEMPEST inspection deficiencies and request re-inspection

b) Standard: Maintain the current certification memorandum provided by the Wing TEMPEST Manager

3.3.8 TCF Records

3.3.8.1 Establish, update, and maintain provisioning records, circuit layout records, master station log, permanent/temporary circuit history folders and site-specific system and equipment records, diagrams, and configurations to aid restoration and troubleshooting efforts.

Circuit history folders and documentation includes, but is not limited to, circuit diagrams, processes, modifications and orders for new circuit requests, circuit modifications, circuit discontinuations, and circuit reports.

Performance Standards

a) Standard: Maintain a soft and hard copy database with local circuit information

b) Standard: All technical documentation is kept up-to-date

c) Standard: Provide to the Government upon request

3.3.8.2 Maintain daily activity logs and trouble tickets.

3.3.8.3 Maintain equipment manuals, service manuals, operations manuals, technical orders, and Standard Operating Procedures (SOPs).

Performance Standards

a) Standard: Review the list monthly and provide any updates/changes to the COR

Deliverable A006 – Directive and Publication Monitoring Report

3.3.8.4 Document and report updates and/or enhancements to equipment performed in-house or by outside organizations for service life extension, improved reliability, or for any other purpose.

Includes evaluations performed on equipment that may no longer be supportable by either repair or replacement.

Performance Standards

a) Standard: Provide monthly stats indicating a nine-month window for replacement for end of life on equipment/reliability.

3.3.9 TCF Communications Security (COMSEC)

3.3.9.1 Appoint a primary and alternate COMSEC Responsible Officer (CRO) to operate and maintain cryptographic equipment and devices.

Performance Standards

a) Standard: Update and resubmit appointment letter when any of its content changes

b) Standard: Verify appointments at least annually

c) Standard: Attend Government-provided COMSEC training

Deliverable A007 – COMSEC Responsible Officer (CRO) Appointment Letter

3.3.9.2 Safeguard and maintain all cryptographic equipment and materials to include user handling and reporting. This includes safeguarding, receiving, accounting for, handling and using material until it is destroyed or returned to the COMSEC account.

Performance Standards

a) Standard: Maintain positive control of all COMSEC material (including receipts)

b) Standard: Maintain current and accurate inventories on a daily basis

c) Standard: IAW Andrews AFB COMSEC Office local procedures

3.3.9.3 Load and destroy COMSEC material.

Performance Standards

a) Standard: As required

b) Standard: Coordinate load dates and times with distant ends (including weekends)

c) Standard: Complete SF 153, COMSEC Material Report, after entire editions of COMSEC material have been destroyed.

3.3.9.4 Report any known or suspected circumstances, intentional or inadvertent acts, deviations, or compromises, which could lead to the unauthorized disclosure of classified information, including its loss, improper use, unauthorized viewing, or any other instance that could possibly jeopardize the value of communications security material to the Security Manager, the COR, and the Andrews AFB COMSEC manager (aka the Key Management Infrastructure Operating Account Manager (KOAM)).

Performance Standards

a) Standard: Report immediately upon identification/occurrence of incident

3.3.9.5 Maintain COMSEC safe combinations and a list of assigned safe combinations and access lists.

Performance Standards

a) Standard: Update and maintain a Standard Form (SF) 701

b) Standard: Update and maintain a Standard Form (SF) 702

c) Standard: Update and maintain a Security Container Check Sheet

d) Standard: Provide to the Government upon request

3.3.9.6 Transition accountability of COMSEC materials prior to end of contract or departure from duties.

Performance Standards

a) Standard: Comply with COMSEC Security Procedures

b) Standard: Notify site nodes

c) Standard: Coordinate with Andrews AFB COMSEC Office

3.4 Network Management O&M Requirements

3.4.1 Network Administration

3.4.1.1 Perform network operations, maintenance, administration, and provide network management services for Non-Secure Internet Protocol Router Network (NIPRNet) and Secure Internet Protocol Router Network (SIPRNet) for the 19th SDS.

The Government provides local helpdesk support from the wall plate to end-user desktops, including print and file sharing services.

Performance Standards

a) Standard: Complete annual Government-provided Cyber Awareness training

b) Standard: Maintain network infrastructure availability rate of 99.7%

c) Standard: Respond within 30 minutes and begin restoral actions within two (2) hours of a reported failure; notify the on-site COR if service is not restored within 2 hours for CC situational awareness and reporting requirements

d) Standard: Provide extended hours (on-call) support for all critical network infrastructure (i.e., electronic mail, file services, internet related services, and central network services) 24 hours per day, 7 days per week, 365 days per year.

e) Standard: IAW applicable Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and Computer Network Defense (CND)

f) Standard: IAW DoDM 8140.03 Cyberspace Workforce Qualification and Management Program

g) Standard: IAW AFMAN 17-1301, Chapter 6 Ports, Protocols, and Services Management

h) Standard: IAW AFI 17-130 Cybersecurity Program Management

Deliverable A008 - Role-Based Access and Certification Listing

3.4.1.2 Monitor and maintain network hardware including routers, switches, and other network equipment (i.e., 802.1X security appliance).

3.4.1.3 Monitor and evaluate network performance issues including availability, utilization, throughput, and latency.

3.4.1.4 Plan and execute the selection, installation, configuration, and testing of network equipment.

3.4.1.5 Establish connections and firewalls, submit firewall exemption rules and other connection documents to the Ports, Protocols and Services Management (PPSM) office.

3.4.1.6 Secure networks by developing and implementing network access, monitoring, control, and evaluation systems, and maintaining documentation.

3.4.1.7 Conduct fault-isolation, repair hardware and components.

3.4.1.8 Load, configure, and install operating systems/firmware.

3.4.1.9 Provide all support functions to include installation of new systems and network infrastructure equipment and removal of old systems and relocation of equipment as required by the COR.

3.4.1.10 Maintain designated equipment in good working condition, keep up to date on Air/Space Force and DoD network security requirements and implement those controls.

3.4.1.11 Establish and maintain NIPR and SIPR REMEDY accounts with the Change Management Role.

3.4.1.12 Evaluate network equipment and capabilities and make recommendations to the Government on needed infrastructure upgrades or changes. When considering the addition of new hardware and users, analyze the impact on bandwidth utilization and overall network performance before installing upgrades.

3.4.2 Cable Management

3.4.2.1 Perform NIPR and SIPR network cable maintenance, to include installation, testing, troubleshooting, fiber repair/replacement and cable management.

Performance Standards

a) Standard: Install and test all cable IAW accepted industry standards.

b) Standard: For new cable installations, clearly label each end of every individual cable with labels that are durable and legible

c) Standard: Install electrical and communications cable, conduits, and circuits IAW the National Electric Code (NEC)

3.4.2.2 Install and configure all of the cable components (e.g., power, groundings, HVAC, racks, fiber optic distribution panels, equipment, internal cabling, etc.).

Performance Standards

a) Standard: Install and test all cable components IAW accepted industry standards.

3.4.2.3 Maintain the Building 1700 automated Bogen TPU250 public address system to include configuration.

Performance Standards

a) Standard: Troubleshoot and repair when notified by the Gov’t of issues 4 Applicable Publications The Contractor shall comply with all documents listed below in the table of publications and referenced under paragraph 3.0, Performance Requirements.

When directive chapters, paragraphs, appendices, attachments, etc. are referenced as a standard in this PWS, the standard shall be inclusive of all subordinate paragraphs unless specifically excluded. For example, if the PWS standard lists paragraph 1.2 as directive, and paragraph 1.2 has subparagraphs 1.2.1, and 1.2.2 those subparagraphs are directive as well.

Publications

18 Apr 2019

5 Deliverables The Contractor shall provide deliverables as described in the PWS. Format and delivery schedule for deliverables shall be outlined in the table below All Deliverable distribution shall be by an electronic method unless otherwise specified. Email documents in a Microsoft Office or Adobe Acrobat-compatible format. Submit drawings in a uniform electronic format.

Informal, recurring work products may not require a deliverable. These products are still required as described in paragraph 3 of the PWS.

If there is any conflict between the Deliverable reference in paragraph 3 of this PWS and the Deliverable specifics in the following table, paragraph 3 takes precedence. Days referenced shall be calendar days, unless otherwise noted. For recurring Deliverables, if the due date falls on a holiday or a weekend the Deliverable may be sent on the following business day. Contractor format is acceptable, unless a specific format is identified.