Attachment 2 - CLDS Training and Development Specialist_ISD_and LMS Specialist - Performance Work Statement.docx
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- Solicitation number
- F2XHD66252AW01
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This is a Performance Work Statement for comprehensive instructional design, curriculum development and delivery, and Learning Management System services supporting the Civilian Leadership Development School at Maxwell Air Force Base in Montgomery, Alabama. The contractor must provide services in both online and resident environments in accordance with federal requirements (5 CFR 412.202, 5 CFR 412.201, and 5 U.S.C. 9902), with normal operating hours from 0730 to 1630 Monday through Friday, though deviations may be required to accommodate course schedules and overseas students across time zones. Primary place of performance is Maxwell AFB-Gunter Annex, with the government providing on-site office space, computers, and dedicated workspaces; limited workplace flexibility may be authorized on a case-by-case basis at no additional cost to the government.
The contractor must provide qualified personnel across three lines of effort (Civilian Associate Degree Program, Managerial & Supervisor Training, and Civilian Foundational Development) and three core roles: Training and Development Specialist (25 full-time positions, 47,800 hours annually), Instructional Systems Design Specialist (1 position, 1,912 hours annually), and Learning Management System Design Specialist (3 positions, 5,736 hours annually). Personnel must meet specific education and experience requirements, including degrees in relevant disciplines, LMS platform experience, online teaching experience, and Air Force-specific knowledge. Key responsibilities include designing and delivering courseware; conducting needs assessments; facilitating group exercises; grading assignments and providing feedback within three business days; responding to student inquiries within one business day; developing course materials compliant with Section 508 accessibility standards and ADDIE methodology; maintaining LMS content and functionality; and submitting monthly status reports. All contractor personnel require base identification, Common Access Cards, Tier 1 background investigations, and mandatory security training including cyber awareness, force protection, and CUI handling. The contract requires 100 percent compliance with government software approval processes, security protocols, OPSEC requirements, and physical security measures on the installation.
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| Attachment 1 - Clauses and Provisions.pdf | ||
| CDLS Training and Development Services - DRAFT - Combined Synopsis_Solicitation.docx | DOCX document |
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PERFORMANCE WORK STATEMENT
(31 Aug 2026)
DAF CIVILIAN LEADERSHIP DEVELOPMENT SCHOOL
Training and Development Specialist, Instructional Systems Design, and Learning Management Systems Specialist (Curriculum required by law: 5 CFR 412.202, 5 CFR 412.201 & 5 U.S. Code 9902)
1.0. Description of Services: The Contractor shall provide comprehensive instructional design, curriculum development and delivery, and Learning Management System (LMS) services in support of the Civilian Leadership Development School (CLDS). The Contractor shall ensure all educational services and deliverables are executed in both online and resident environments in accordance with statutory requirements (5 CFR 412.202, 5 CFR 412.201, and 5 U.S.C. § 9902).
1.1.1. To achieve CLDS learning objectives, the Contractor shall design, develop, and deliver courseware; perform LMS and system maintenance and updates; and be responsible for the configuration, integration, utilization, and daily maintenance of the government platforms and applications required to execute these requirements.
1.1.2. The Contractor shall formulate resource requirements, recommend instructional methodologies, and implement tailored instructional media and delivery methods to ensure all designated learning outcomes are successfully met. The CLDS mission is to develop the next generation of DAF civilian leaders through a mission-focused learning program grounded in Department of War (DoW) principles, fostering a robust succession management pipeline.
1.1.3. CLDS utilizes asynchronous and synchronous live online learning with a blended learning approach to online courses (also referred to as hybrid, technology-mediated, web-enhanced, or mixed-mode instruction), combining online educational materials and interactive opportunities with place-based classroom methods. The CLDS also conducts resident learning courses at brick-and-mortar facilities located on Maxwell AFB, Gunter Annex, or in the local area.
1.2. Place of Performance: The primary place of performance shall be Maxwell AFB-Gunter Annex, in Montgomery, Alabama. The Government will provide on-site resources, including office space, computers, and dedicated workspaces for collaboration, requiring coverage during normal operating hours (see 6.4). Based on specific Government needs, personnel may request workplace flexibility. This arrangement, defined as an employee reporting to both the primary agency worksite (Maxwell AFB-Gunter Annex) and an alternative local worksite on a regular basis, may be authorized on a case-by-case basis at no additional cost to the Government. Requests are made by the contract company to the Contract Officer Representative (COR). Such arrangements require specific Government approval on a case-by-case basis and must be requested by the contract company through the COR prior to hiring. If approved, all associated costs (e.g., equipment shipping, travel) are the sole responsibility of the contractor and will not be borne by the Government. In addition, situational teleworking is authorized under this contract, as determined by the Government. Sufficient staff must reside in the local area to provide instruction and support for all modalities of courses, including resident course needs. The resident courses will normally be conducted at Maxwell AFB-Gunter Annex but may be conducted off-site in the local area. Required meetings may be conducted at Maxwell AFB-Gunter Annex or virtually.
1.3. Lines of Effort and Core Roles
The contractor will provide qualified personnel for three lines of effort and three core roles. The lines of effort consist of the Civilian Associate Degree Program (CADP), Managerial & Supervisor Training (M&ST), and Civilian Foundational Development (CFD). The roles are Training & Development Specialist (T&DS), Learning Management System (LMS) Design Specialist, and Instructional Systems Design (ISD). The contractor personnel may be used across all CLDS lines of effort to provide similar performance based on availability, qualifications, and overall mission and throughput requirements. Contractor personnel shall coordinate and perform duties alongside contractor personnel supporting the separate Operations Support Services contract.
2.0 GENERAL PERFORMANCE REQUIREMENTS
This section outlines requirements applicable across multiple CLDS lines of effort, IAW government provided standard operating procedures (SOP), checklists, etc.:
2.1. Training and Development Specialist (T&DS): The contractor will provide qualified personnel to design, develop and deliver/instruct course execution for CLDS courses, workshops, Micro-Learnings, and other assigned learning activities. The contractor shall provide T&DS personnel that can assess skill gaps, create, and implement training programs to enhance student performance. Participate in all phases of the Analyze, Design, Develop, Implement, and Evaluate (ADDIE) model to provide expertise in instructional design. They conduct needs assessments, design educational events (e.g., workshops or e-learning), deliver instruction, evaluate program effectiveness and deliver curricula in both an online and resident environment. There are four (4) different T&DS positions: CADP Instructors, M&ST, Performance Management Coaching, and CFD (see paragraph 3 for specific requirements and paragraph 4 for qualifications of each category). In addition, all T&DS will:
2.1.1. Maintain personal lesson plans, update presentations (e.g., PowerPoint etc.) as needed, and use various instructional methods as appropriate. Materials should be stored on government accessible platforms for review.
2.1.2. Facilitate group exercises/discussions/activities through resident instruction as well as synchronous and asynchronous online classrooms and learning management systems, monitor participant progress and account for participant activity/participation in both the resident and distance learning environments.
2.1.3. Grade coursework, respond to student inquiries, and provide remediation as required. Serving as the primary reviewer, the contractor will provide feedback on student progress across all interactive course activities, including discussions, assessments, and exercises.
2.1.4. Engage with students via phone, email, and/or Government-provided learning and communication platforms to resolve course-related issues within one (1) business day and help students make satisfactory progress as required.
2.1.5. At the completion of each course, or when requested, provide Student Services with a roster of students who have completed all graduation requirements.
2.1.6. Provide presence during online office hours (as directed by the Government), resident requirements and periodic webinars depending on student numbers/requirements and schedules.
2.1.7. Provide government with any requested data and complete end-of-course reporting as required.
2.1.8. Develop and maintain a Faculty Portfolio on each T&DS according to policy and provide copy of portfolios to the Government as requested for review or inspections.
2.1.9. Each T&DS must have an evaluation once a year as prescribed by policy and submit evaluations to the Government as requested for review or inspections.
2.1.10. Review course surveys when provided for instructional-related feedback and adjust as necessary in coordination with the Government.
2.1.11. Follow all schedules, policies, and procedures for instruction (e.g., Department of the Air Force, AETC, Air University, Global College, CLDS guidance, CADP Handbook, etc.).
2.1.12. Elevate student concerns (e.g., content, registration, disenrollment, completion, etc.) to the Department Head, Faculty of Record or Course Director as appropriate for corrective action.
2.1.13. Maintain currency and accuracy of course materials through government-directed research and appropriate resources; demonstrate understanding of Air Force ethos and effectively instruct, explain, and update content related to Air Force civilian personnel.
2.1.14. Serve as Producers to support virtual sessions and primary T&DS when required, or by Government direction, to ensure effective course delivery (e.g., high enrollment, technical needs). At a minimum, the Producer shall have a knowledge-level familiarity with the courseware being taught, along with the following:
a) Provide real-time assistance to students via approved communication platforms.
b) Monitor student communications and ensure questions are promptly addressed.
c) Post Government or instructor-approved materials and links as directed.
d) Assist in managing the virtual classroom to minimize disruptions.
2.2. Instructional Systems Design (ISD): The contractor will provide qualified personnel to design and develop courseware for CLDS courses and shall:
2.2.1. Execute course development project plans and coordinate/work closely with the Government subject matter experts and other identified members of staff to design content and support materials for new courses, course maintenance and/or course revisions. The contractor shall:
2.2.2. Participate in all phases of the Analyze, Design, Develop, Implement, and Evaluate (ADDIE) model to provide expertise in instructional design. Use course materials provided by the Government or obtained from targeted and approved research.
2.2.3. Develop course objectives and Student Learning Objectives (SLO) or modify existing material using Bloom's Taxonomy (or other like taxonomies approved by the Government) and provide for government approval prior to the execution of instruction.
2.2.4. All materials must be designed to meet Section 508 compliance for “reasonable accommodations" and be approved by the Government prior to implementation.
2.2.5. Document both functional and design requirements for all new courseware, websites, mobile, desktop, applications and development efforts IAW policy. The Contractor shall perform content research and development and/or design documents for approval prior to development of material.
2.2.6. Review the format of online courses to ensure they meet established government guidelines (e.g. Operating Instructions, Air Force Handbook 36-2235 Volume 10, Air University Instructions, Resource Manual for the Principles of Accreditation (SACS COC), and any other applicable DAF guidance).
2.2.7. The Contractor, no less than a quarterly basis, shall review and perform quality checks on all learning content developed. The Contractor shall document all reviews, evaluations and recommendations for approval prior to continuing with the implementation of the recommendations.
2.2.8. Follow all schedules, policies, and procedures for instruction (e.g., Department of the Air Force, AETC, Air University, Global College, CLDS guidance, CADP Handbook, etc.).
2.3. Learning Management System (LMS) & Systems Design Specialist: The contractor will provide qualified personnel to interface with LMS & systems and shall:
2.3.1. Upon approved coordination from the Government, update and input course content into the LMS or designated System.
2.3.2. Build course content material to include assessments within the approved LMS or designated System and provide instructions on use of course materials within the LMS or designated System, when required.
2.3.3. Create (or modify) and deliver to the Government student manuals and instructional videos and/or guides related to the LMS or designated System.
2.3.4. Maintain currency of existing assigned courses within the assigned LMS or designated System IAW pre-established guidance. The contractor shall aid and/or provide guidance to Course Directors on how to design a highly effective course within the approved LMS or designated System.
2.3.5. Upon approval of the Government, the contractor shall implement changes to course material based on feedback.
3.0 LINE OF EFFORT SPECIFIC REQUIREMENTS
This section outlines requirements unique to each of the three core CLDS lines of effort as applicable.
3.1. Civilian Associate Degree Program (CADP)
3.1.1. CADP Training and Development Specialist (T&DS) Requirements. In addition to the general support requirements in Section 2.1, the contractor shall execute the following duties specific to CADP operations.
3.1.1.1. The contractor shall teach in CLDS' DAF Civilian Associate Degree Program (CADP). Each contractor who teaches in CADP shall teach up to 20 online sections/classes per year. Each online section/class will normally run for 8-9 weeks with up to 10 hours of T&DS engagement per week. A single contract T&DS may teach up to 4 online sections/classes at any given time.
3.1.1.2. Due to policy, the number of full-time government faculty to the number of contingent contract faculty by Air University's accrediting body, the contractor shall limit the number of Training and Development Specialists to the least amount possible to perform the duties described. The contractor shall have the same 6 full-time (FTE) Training and Development Specialists assigned to teach CADP courses.
3.1.1.3. Faculty will provide timely substantive, qualitative feedback to improve both student performance and the program itself. For all writing and oral presentation assignments, instructors will use the appropriate rubric and enter feedback in the LMS to provide specific feedback & grades to students no later than three working days after an assignment is due (Paper, Presentation, or Assessment) from the instructor, or three duty days after the last instructional period for the computed final course grade. Annual Faculty 620 Reviews will include evaluation of faculty feedback to students. T&DS shall attend CADP curriculum committee, and/or other CLDS team meetings as required.
3.2. CFD Training and Development Specialist (T&DS) Requirements:
3.2.1. Contractor will update or provide updates to course materials on all platforms and modalities, compile end-of-course data and draft reports, as needed.
3.2.2. Enter/edit information into platforms used by CFD as directed by Government lead.
4.0 QUALIFICATIONS
All qualifications must be clearly documented and verifiable within the resume or verified/addressed specifically by the company in writing.
4.1. CADP Training & Development Specialist Qualifications
4.1.1. Must have a master's or doctoral degree in Management or Leadership or a related discipline, or master's degree with a concentration of 18 graduate hours in Management or Leadership.
4.1.2. One (1) year experience on an LMS (Canvas, Blackboard or similar technology).
4.1.3. One (1) year experience in synchronous live teaching on Microsoft Teams, Zoom, Adobe Connect or other like collaboration platform.
4.1.4. One (1) year of experience as an instructor in online university level education.
4.1.5. Must have Air Force civilian (civil service) or Air Force military experience OR completed Air Force intermediate or senior-level Professional Military Education.
4.1.6. Must have 2 years of Air Force Academic writing experience.
4.1.7. CADP Faculty Preparation Course is mandatory and other identified CADP specific T&DS training to meet AETC and/or local requirements for instructors. The locally taught Academic Instructor Course is strongly recommended for CADP Training and Development Specialists.
4.2. CADP Instructional Systems Designer (ISD) Qualifications
4.2.1. Minimum of a Bachelors’ degree in any discipline.
4.2.2. Must have three (3) years demonstrated experience in instructional design and learning program development for a variety of delivery methods.
4.2.3. Must have completed training in ISD, Training, and Education.
4.2.4. Must have experience developing instructionally sound online formal learning solutions.
4.2.5. One (1) year demonstrated experience working in a Learning Management System (LMS) environment (e.g. Canvas, Blackboard or similar LMS).
4.2.6. One (1) year experience working in an academic environment, which includes instructor duties and curriculum development.
4.3. M&ST Training and Development Specialist Qualifications
4.3.1. M&ST Training and Development Specialists must have a bachelor’s degree or qualifying equivalency as noted in 4.7. Degree/Experience Equivalency Matrix. Additionally, a concentration in Education, Leadership, Management, Human Resources, Human Relations, Organizational Leadership, or Organizational Behavior is highly desired.
4.3.2. One (1) year of online instruction experience at the undergraduate level or military equivalent using locally approved LMS (e.g., Canvas, MS Teams, or similar technologies) is mandatory.
4.3.3. Two (2) years of supervisory, leadership, and/or management teaching experience is mandatory. Work experience can be submitted as this qualification; however, it is preferred to be federal (especially DAF) civilian employee or comparable.
4.3.4. The Contractor shall provide T&DS capable of executing stand-up instruction. Assigned personnel shall be proficient in the facilitation of in-person training sessions, workshops, and group presentations, maintaining active participant engagement and effectively conveying required learning objectives.
4.3.5. Completion of Academic Instructor Course (or equivalent) is mandatory prior to assuming duties.
4.4. M&ST and CFD LMS Design Specialist Qualifications
4.4.1. Bachelor’s Degree in related technical field or qualifying equivalency as noted in 4.7. Degree/Experience Equivalency Matrix.
4.4.2. Minimum of two (2) years of experience in Learning Management Systems (LMS) administration instructional design, and/or e-learning development, with experience supporting online course delivery environment.
4.4.3. Demonstrated experience developing and implementing online course content within an LMS (e.g., Moodle, Canvas), to include building modules, assessments, and learning activities.
4.4.4. Demonstrated knowledge of instructional design principles (e.g., adult learning theory) and their application in developing effective training.
4.4.5. Experience developing instructional materials such as fact sheets, handouts, guides, instructor manuals, and/or job aids.
4.4.6. Experience using virtual classroom/meeting platforms (e.g., MS Teams, Zoom) and integrating them with LMS-supported instruction.
4.4.7. Experience maintaining and updating course materials based on stakeholder (e.g., Course Directors or T&DS) feedback and established guidance.
4.4.8. Ability to provide guidance or recommendations to stakeholders on course design and LMS utilization.
4.4.9. Proficiency with common curriculum development and content authoring tools (e.g., Microsoft Office Suite, Articulate, Adobe Captivate, or equivalent).
4.5. Performance Management Coaching Course (PMCC) T&DS Qualifications
4.5.1. Performance Coaching Training and Development Specialists must have a bachelor’s degree. A concentration of 18 hours in Counseling, Education, Management, Human Resources, Human Relations, Business Administration, Public Administration, Organizational Leadership, or Organizational Behavior is highly desired or a master's degree or higher in social or behavior sciences. Other accepted fields are business, management, social work, marriage and family therapy, psychology, medicine, health and wellness, education, and law. Transcripts will be requested for verification.
4.5.2. Two (2) years of online instruction experience at the undergraduate level or military equivalent using locally approved LMS (e.g., MS Teams, Canvas, or similar technology) is mandatory.
4.5.3. A coaching certification (such as BCC, ICF, etc.) is mandatory for 2 of the 4 positions.
4.5.3.1. Documented coaching experience, over a period of no less than five years, working with individuals, groups or organizations, may be substituted for certification by exception and should be submitted to the COR.
4.6. Civilian Foundations Department (T&DS) Qualifications
4.6.1. Bachelor's degree with a concentration in Education, Leadership, Management, Human Resources, Human Relations, Organizational Leadership, or Organizational Behavior is highly desired or qualifying equivalency as noted in 4.7. Degree/Experience Equivalency Matrix.
4.6.2. One (1) year online instruction experience at the undergraduate level or military equivalent using locally approved LMS (e.g., MS Teams, Canvas, or similar technology).
4.7. M&ST and CFD T&DS and LMS Specialists Degree/Experience Equivalency Matrix.
| Degree |
| Acceptable Substitution |
| Bachelor of Arts (BA) / Bachelor of Science (BS) |
| Associate’s degree (AA/AS) + 4 years of relevant experience OR High School Diploma/GED + 5 years of relevant experience |
NOTE: Key Provisions: Relevant experience defined as must demonstrate the knowledge and skills required for the role. This includes paid civilian work, structured internships, and/or documented military service (e.g., related Career Field).
5.0. Workload Projection
5.1. For continuity of operations and appropriate coverage for student support, all staff must be full-time employees. While exceptions may be considered on a case-by-case basis, the expectation is for full-time employees.
5.2. Below is the anticipated annual workload based on the requirements in this performance work statement and indicates a broad range of the expected workload (minimum/maximum) based on historical and future needs. The number in parentheses, next to the title, is the anticipated number of contractors needed to accomplish the job. The Government reserves the right to prioritize efforts that may impact the temporal execution of certain activities to address emerging requirements or changes to existing requirements. All such changes will incorporate the same contractor capabilities discussed in this document. The Government will approve the specified planned efforts and recommendations for each of the functional areas prior to the contractor beginning any efforts. In addition, the Government will approve changes to the priorities, levels of effort, etc., within the scope of these requirements.
| PWS Reference |
| One Year |
| 2.1. Training and Development Specialist (T&DS) (25) |
| 47,800 - hours |
| 2.2. Instructional Systems Design (ISD) (1) |
| 1,912 - hours |
| 2.3. Learning Management System (LMS) & Systems Design Specialist (3) |
| 5,736 – hours |
6.0 GENERAL INFORMATION
6.1. Contract Manager/Team Lead and Points of Contact (POC)
6.1.1. Upon contract award, the Contractor shall designate, in writing, a Contract Manager/Team Lead (CM/TL) to the Contracting Officer’s Representative (COR). The CM/TL shall be physically present onsite during normal duty hours unless otherwise approved. The CM/TL shall serve as the Contractor’s authorized representative with full authority to act on all contract matters. Responsibilities include overall management and supervision of Contractor and subcontractor personnel, ensuring execution of all PWS requirements, submitting monthly status reports (planned versus actual work, issues, and mitigation actions), and disseminating official notifications (e.g., inclement weather, closures, emergencies).
6.1.2. The Contractor shall designate a primary on-site Point of Contact (POC) for the CLDS. In addition, the Contractor shall designate POCs for key service areas, as applicable, to serve as the Government’s primary interface for day-to-day coordination within their respective disciplines. These POCs shall be designated for the following areas, unless the CM/TL directly fulfills the role:
a) Instructor/Training and Development Specialist (T&DS)
b) Learning Management System (LMS)
These POCs shall:
a) Serve as subject matter experts for their assigned area
b) Coordinate and distribute work within their functional area
c) Consolidate input and communicate status, issues, and recommendations to the Government
d) Collaborate across functional areas throughout CLDS and its two contracted staff for integrated requirements
NOTE: Functional POCs do not constitute additional management layers and shall operate under the authority and oversight of CM/TL.
6.1.3. The Contractor shall notify the COR in writing within five (5) duty days of any changes to the CM/TL or POCs. All replacement personnel shall meet or exceed the qualifications of the personnel being replaced.
6.2. Contractor Personnel and Reporting
The contractor shall be responsible for employing technically qualified personnel to perform the services required by this contract. The contractor shall maintain the personnel, organization, and administrative control necessary to ensure the work delivered meets the contract requirements. The contractor shall submit monthly status reports (by the fifth duty day of the month) to include work planned, actual work accomplished and issues or actions during the reporting period. The work history of each contractor personnel must contain experience directly related to the task and functions contractor personnel intended to perform under this contract. The government reserves the right, during the life of the contract, to request work histories on any contractor personnel for performing the contemplated roles/functions of the respected labor categories in an efficient, reliable professional manner.
6.3. Software Provisioning and Government Approval
The Government will provide hardware and software for use for the roles listed on this contract. The Contractor is responsible for ensuring that all personnel are using the hard/software necessary to execute mission requirements. The Contractor shall not use their own software for any reasons unless submitted to the Government for review and formal approval prior to implementation. The Government reserves the right to approve or reject specific software applications or versions based on security, compatibility, or mission needs.
6.4. Hours of Operations
The normal hours of operation for Maxwell AFB-Gunter AFB are 0730 to 1630, Monday through Friday. Deviations to normal work hours may be necessary due to class schedules. The CM/TL will coordinate all work-hour deviations with the designated representative before executing. Online courses often cross time zones and include overseas students. This may require Training and Development Specialists and support personnel to conform to work schedules and duty location to meet student needs.
6.5. Recognized Holidays/Base Closure
Federally recognized holidays: New Year's Day, Birthday of Martin Luther King, Jr., Washington's Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday. In the case of installation down days, or government shutdowns, the contractor will be given the opportunity to work at the contractor facilities or at alternate work site. If the base closes due to inclement weather, the contractor will be released with the general population of the base. The contractor will follow the local procedures for reporting in inclement weather as advertised on local television, radio stations, and other media.
6.6. Government-Sponsored and Internal Training
Attendance for any Government-sponsored training must be approved by the COR and the Contracting Officer (CO). Contractors can develop instruction/curriculum internal to their staff needs based upon student feedback and as part of their faculty development during duty hours as authorized by the Government. The contractor shall provide all necessary training to employees as required for personnel working on a government installation (i.e., Privacy Act, trafficking in persons, safety, personnel records management, etc.) and shall maintain required records (such as AF Form 55, etc.) and have them available for government review.
6.7. eCMRA Requirement The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this task order via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs from 1 October through 30 September. While inputs may be reported any time during FY, all data shall be reported no later than 31 October of each calendar year.
7.0. Service Summary
| Performance Objective (PWS Ref) |
| Performance Standard |
| Acceptable Quality Level (AQL) |
| Surveillance Method/Frequency |
| Instruction & Course Delivery (2.1, 3.1, 3.2) |
| Instruction is delivered in accordance with approved curriculum, schedule, and policies; student engagement, grading, and feedback completed within required timelines. |
| 95% of courses delivered without deviation; 95% of grading/feedback completed within 5 business days unless otherwise specified; 90% student crs/instruction satisfaction 95% of the time;100% compliance with policy requirements. |
| COR/Faculty observation; student surveys; review of LMS data; periodic audits of course records. Frequency: Periodic. |
| Student Communication & Support (2.1.4) |
| Student inquiries are responded to accurately and professionally within required timeframe; issues resolved or escalated appropriately. |
| 95% of inquiries responded within 1 business day; 95% of unresolved issues escalated appropriately. |
| Help desk logs; email tracking; COR MSR review; customer feedback. |
Frequency: Periodic.
| Instructional Design & Course Development (2.2) |
| Course materials developed using ADDIE model, meet learning objectives, and comply with Section 508 and Government standards. |
| 100% of deliverables meet compliance requirements; ≤5% rework required after Government review. |
| Deliverable review; SME evaluation; documentation audits. |
Frequency: Periodic.
| LMS Administration & Content Management (2.3) |
| Course content accurately uploaded, maintained, and functional within LMS; guidance materials provided as required. |
| 95% content availability (excluding Government outages); 95% accuracy of initial course content uploads; 100% accuracy within 3 business days of discrepancy. |
| System logs; functionality testing; COR review. Frequency: Periodic. |
| Technical & LMS (2.3) |
| Technical issues are resolved or escalated in a timely manner without unauthorized system changes. |
| 90% of basic issues resolved within 1 business day; 95% of higher-level issues escalated correctly. |
| Ticket tracking; COR review; customer feedback. |
Frequency: Periodic.
| Reporting & Data Submission (2.1.7, 6.2, 6.7) |
| Required reports are complete, accurate, and submitted on schedule. |
| 95% on-time submission; ≤5% error rate. |
| Report review; COR validation. |
Frequency: Monthly
| Personnel Management & Staffing (6.1, 6.2, 5.1) |
| Contractor provides qualified personnel and maintains sufficient staffing to meet PWS requirements. |
| 100% personnel meet qualification requirements; ≤5% staffing gaps exceeding 10 business days. |
| Resume review; staffing reports; COR oversight. |
Frequency: Periodic.
| Software & System Compliance (6.3) |
| All software is approved, properly maintained, and all products are compatible with Government systems. |
| 100% Government approval prior to use; 0 unauthorized software incidents. |
| Configuration audits; COR review. |
Frequency: Periodic.
8. SECURITY REQUIREMENTS FOR UNCLASSIFIED SERVICES- CAC Required
8.1. Contractor Notification Responsibilities: The contractor shall notify the contracting office within 30 days before on-base performance of the service. The notification shall include:
a. Name, address, and telephone number of contractor representatives.
b. The contract number and contracting agency.
c. The location(s) of service performance and future performance, if known.
d. The date service performance begins.
e. Any change to information previously provided under this paragraph.
8.2. Antiterrorism: The contractor, all employees and any subcontractors are required to obey all orders from Security Forces personnel and are subject to spot checks/inspections while on the installation. The contractor, all employees and any subcontractors must adhere to all security measures implemented by the installation as a result of directed Force Protection Condition (FPCON) measures, currently Maxwell AFB and Gunter Annex are in FPCON Bravo.
The contractor, all employees and any subcontractors are expected to report any suspicious activities to the Security Forces Squadron (334-953-7222). Suspicious activities can be defined as suspicious packages or items observed, personnel conducting surveillance of the installation, unauthorized personnel requesting access to the installation, or personnel asking a lot of questions about the installation.
The contractor, all employees and any subcontractors should be aware of the Emergency Mass Warning (EMW) notification system. In the event of an incident on the installation the EMW system may be activated, and all personnel must follow all directions given via this system. To familiarize personnel with antiterrorism, the contractor, all employees and any subcontractors are required to complete Force Protection training annually and report their completion to their Unit Training Managers. This training can be found at the following link: https://usaf.percipio.com/linked-contents/e883913a-0321-40d6-980f-b9fdc207fd15/landing or https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf. If there are any questions or concerns regarding antiterrorism matters regarding Maxwell AFB or Gunter Annex contact the Installation Antiterrorism Program Manager at 334-953-9057.
8.3. REAL ID Act: All Maxwell Air Force Base and Gunter Annex visitors must present a REAL ID-compliant credential to be issued a pass.
REAL ID-compliant cards have a star marking ⭐️on the upper portion of the card. If the card does not have a star marking, it is not REAL ID-compliant and won’t be accepted as proof of identity to board commercial aircraft or access military installations like Maxwell or Gunter.
Those without a REAL ID-compliant driver’s license may also use a U.S. passport or passport card, a Transportation Worker Identification Card (TWIC), a Veteran Health Identification Card (VHIC), or a combination of the following documents to be issued a pass:
· An original or certified true copy of a birth certificate with a raised seal
· A social security card
· A driver’s license issued by a state, territory, or the District of Columbia that is not REAL ID-compliant.
All three documents must reflect the same name (or a documented former name through legal name change documents such as a court order, marriage certificate, or divorce decree).
More information about accessing Maxwell AFB/Gunter Annex can be found here: https://www.maxwell.af.mil/About-Us/Fact-Sheets/Display/Article/4024201/base-access-information/
8.4. Obtaining and Retrieving Identification Media: As prescribed by FAR 52.204-9, Personal Identity Verification of Contractor Personnel, DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card and DoDM 1000.13, DoD Identification (ID) Cards, ID Card Life-Cycle, the contractor must comply with the requirements set forth in these guidance.
a. The contractor shall obtain base identification, and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation.
b. The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, valid vehicle insurance certificate, and obtain a vehicle pass.
c. Common Access Cards (CACs). Contractors shall provide a listing of personnel who require a CAC to the contracting officer. The government will provide the contractor instruction on how to complete the Mission Partner Identity, Credential, and Access Management (MP ICAM) application and then notify the contractor when approved. Contractor personnel shall obtain a CAC from the nearest Real Time Automated Personnel Identification Documentation System (RAPIDS) Issuing Facility (typically the local Military Personnel Flight (MPF)). While visiting or performing work on installation(s)/ location(s), contractor personnel shall wear or prominently display the CAC as required by the governing local policy. In order to be issued a CAC, the contractor must meet the requirements:
· A favorably adjudicated National Agency Check with Inquiries (NACI) (now a Tier 1 or T1 background investigation) or equivalent in accordance with revised Federal Investigative Standards is the minimum background investigation required for a final credentialing determination for a CAC.
· A CAC may be issued on an interim basis based on a favorable National Agency Check or a Federal Bureau of Investigation (FBI) National Criminal History Check (fingerprint check) adjudicated by appropriate approved automated procedures or by a trained Security or Human Resources (HR) specialist, and successful submission to the investigative service provider (ISP) of a NACI or a personnel security investigation (PSI) equal or greater in scope.
If the contractor does not meet the minimal criteria for CAC issuance, the COR will work with the unit security assistant and 42 ABW/IP office to initiate the process on behalf of the contractor.
d. During performance of the service, within seven (7) working days of any changes to the listing of the contract personnel authorized a CAC, provide an updated listing to the contracting officer who will provide the updated listing to the authorizing government official. Return CACs in accordance with local policy/directives within seven (7) working days of a change in status for contractor personnel who no longer require logical or physical access.
e. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DAFI 31-101, Integrated Defense, and DoD 5200.02_DAFMAN 16-1405, Air Force Personnel Security Program.
f. Upon completion of the contract, termination of the contract, or expiration of the identification passes/CAC, the prime contractor shall ensure that all base identification passes/CACs issued to employees and subcontractor employees are returned to the contracting official representative or the issuing office within seven (7) working days. Contractor shall report any lost or stolen CACs.
g. All commercial vehicles will be directed to Gate 3 (Kelly St) or Gate 4 (Congressman Dickenson for Gunter) for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections will be conducted at Gate 1 (Maxwell Blvd) or Gate 4 only. Inspection members will conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.
h. Failure to comply with these requirements may result in withholding of final payment.
8.5. Visit Request: Ensure an initial and annual Visit Request (VAR) has been submitted for all contractors performing unclassified duties as part of this contract via company letterhead to 42 ABW/IP Office (42ABW.IP.Workflow@us.af.mil). If the company doesn’t have the ability to encrypt this information, they can contact 42 ABW/IP Office who will provide them with a secure method to transmit via DoD SAFE. The VAR shall include the contract number, dates, work location, each contractor employee's full name, date of birth, social security number, and be signed by company Key Management Personnel (KMP). The VAR will also indicate for each contractor if they require a common access card (CAC) or a DBIDS identification card. This information will be used to assist in the vetting and monitoring process for contractors who require a CAC. The VAR shall be updated any time there is a personnel change (added/removed) from the contract.
8.6. Computer and Network Access Requirements: Contractor personnel that require access to unclassified government computers and operations systems Information Technology (IT) Systems will be designated as Non-sensitive Positions. Contractor personnel must have a Tier 1 and the Tier 1 be favorability adjudicated before operating government furnished computer workstations or systems that have access to Air Force e-mail systems. These investigations shall be submitted by the government at no additional cost to the contractor. NOTE: Since the background investigation process can take up to 18 months, contractor personnel may be issued a CAC before the process is completed after a favorable fingerprint return (3-5 working days) and investigation package submitted to the investigative service provider and the investigation is scheduled.
The servicing Information Protection Office (IPO) is responsible for submitting Tier 3 and Tier 5 investigations for contractor personnel in positions designated as “national security positions” but without a requirement for access to classified information. The servicing IPO will submit these investigation requests based on contract requirements, which will be validated through the Office of Personnel Management’s Position Designation Tool (PDT). These investigations shall be submitted by the Government at no additional cost to the Contractor. The Contractor shall comply with DoDM 5200.02_DAFMAN 16-1405, Air Force Personnel Security Program; and AFI 10-701, Operations Security (OPSEC) instructions, OUSD(I) Memorandum, Clarification of Clearance Requirements for Access to Investigative and Adjudicative Relevant Data, 27 Jun 2019, and DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card, and Homeland Security Presidential Directive-12 (HSPD-12) requirements.
Contractor personnel that require access to the Air Force network will complete the current DoD IAA CyberAwareness Challenge course located in the Department of the Air Force (DAF) e-Learning or https://public.cyber.mil/training/cyber-awareness-challenge/.
8.7. Freedom of Information Act Program (FOIA): The contractor shall comply with DODM 5400.07_AFMAN 33-302, DoD Freedom of Information Act (FOIA) Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public. The contractor shall comply with AFI 33-332, Air Force Privacy and Civil Liberties Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, section 8013. The contractor shall maintain records in AFI 33-322, Records Management and Information Governance Program; and disposed of in accordance with Air Force Records Information Management System (AFRIMS) Records Disposition Schedule (RDS) located at https://www.my.af.mil/gcss-af61a/afrims/afrims/.
8.8. Controlled Unclassified Information (CUI): The contractor shall comply with DoDI 5200.48_DAFI 16-1403, Controlled Unclassified Information, DoDM 5200.01v1_DAFMAN 16-1404v1, Information Security Program, and Freedom of Information Act Program. The contractor shall monitor CUI aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information.
All CUI associated with this contract must be safeguarded to prevent unauthorized public disclosure. CUI such as PII, Security Classification Guides (SCG), and other technical information with Distribution Statements B, C, D, E or F are not authorized for public release and cannot be placed on a publicly accessible web site or web server. All emails containing such information or attachments must be appropriately marked, and digitally signed and encrypted if being transmitted. All transmissions to personal email accounts (AOL, Yahoo, Hotmail, Comcast, etc.) and posting on social media websites (Facebook, Instagram, Twitter, LinkedIn, etc.) are prohibited. Destroy all CUI associated with this contract by any of the following approved methods: A cross-cut shredder (that produce 1mm x 5mm or 0.04in x 0.2in particles or smaller); a certified commercial destruction vendor; a central destruction facility; incineration; chemical decomposition; pulverizing, disintegration (pulverize or disintegrate with a 3/32in or 2.4mm security screen); or methods approved for classified destruction.
General: There are types of information that are not classified but require application of access and distribution controls and protective measures developed for DoD Controlled Unclassified Information for a variety of reasons. The types of CUI identified for the program are identified in DODI 5200.48 and have replaced legacy formats such as For Official Use Only (FOUO), Law Enforcement Sensitive (LES), as well as some of those developed by other Executive Branch agencies of the U.S. Government and technical data described below as well as protective measures for CUI material.
Formats such as FOUO, LES, et al. are legacy formats no longer in use but are protected as if they have CUI markings. Protections and restrictions can be found in DoDI 5200.48, CUI 06 March 2020.
Technical Data Description: Any recorded information related to experimental, developmental, or engineering works that can be used to define an engineering or manufacturing process, or can be used to design, procure, produce, support, maintain, operate, repair, or overhaul program material. The data may be graphic or pictorial delineations in media (e.g., computer software, drawings, photographs, etc.), text in specifications, related performance or design documents, or computer printouts. Examples of technical data include research and engineering data, engineering drawings, and associated lists, specifications, standards, process sheets, manuals, technical reports, catalog-item identifications, related information, and computer software documentation. The DoD Scientific and Technical Information Program (see DoDI 3200.12.).
CUI Markings: Prescribed marking of CUI documents will be in accordance with DoDI 5200.48, CUI 06 March 2020. CUI may also be identified in security classification guides to ensure the information receives appropriate protection.
Access: CUI may be released to an individual who has a valid need for such access within the scope of their assigned duties, furthering the accomplishment of a lawful and authorized government purpose and would not be detrimental to the interests of the DoD or U.S. Government. Information in any media format will be disseminated on a need-to-know basis. This restricts the use or dissemination of CUI data to those with direct affiliation with the given program/project to conduct official business for the DoD, provided that dissemination is consistent with any further controls imposed by a distribution statement. Personnel no longer requiring access to CUI must surrender any information in their possession to the program lead, who will take action to terminate further access.
Storing and Handling: During working hours, take reasonable steps to minimize the risk of access to CUI by unauthorized personnel (e.g., not reading, discussing, leaving CUI information unattended where unauthorized personnel are present or display CUI in public places to include the internet). After working hours, store CUI information in locked desks, file cabinets, bookcases, locked rooms, locked/controlled e-files or similar means to prevent theft of program information. Computers used to process CUI do not need to be accredited for classified use. Do not process CUI on public computers (e.g., those available to the public in kiosks, hotels, café’s, etc.) or computers that do not have Public Key Infrastructure (PKI) access controls. Personally owned computers are not authorized to process CUI. Authorized electronic devices provided by the government agency (e.g., laptops, cell phone) used to store CUI must be physically protected and use NIST/NIAP-approved cryptographic products, e.g., DoD approved PKI Certification available at http://iase.disa.mil/pki/eca or http://csrc.nist.gov/cryptval/, which require encryption passcodes to teleconferences/web conferences where CUI may be discussed.
Dissemination: CUI printed documents, and material may be transmitted through mail channels or hand-carried without formal courier orders. CUI information may be disseminated to DoD personnel and DoD contractors to conduct official business for the program. If dissemination is required outside of DoD channels contact the program lead, contracting officer, and security manager for approval. Release of technical data will follow the release instructions identified in the distribution statement. Use secure communications whenever available for discussions involving CUI. Send voice and facsimile transmissions only when authorized recipients have acknowledged positive control measures are in place to receive the information.
Destruction: CUI documents shall be disposed of according to provisions of EO 13556, CUI; DoDI 5200.48, CUI 06 March 2020. Component records management directives. Non-record CUI documents may be destroyed by any methods that prevents compromise, e.g., tearing, burning, or shredding of the means approved for the destruction of classified information or by any other means that would make it…
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