Attachment 1A - Deliverables.pdf
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- Solicitation number
- 75N98026Q00992
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This is a Deliverables Schedule for a Task Order issued by the National Institutes of Health for journal submission and web hosting services for the Journal of Replication and Reproducibility (JRR). The RFQ number is 75N98026Q00992.
The contractor must deliver a fully functioning website with single-source XML publishing, submission system, preprint and final article posting, open peer review capability, code repository, containerized compute environment, continuous publication with customizable user interface, full-text search with facets and taxonomy, social media integration, usage statistics, and a back-end portal for JRR staff. The website must maintain 99.95% uptime annually and 99.9% accuracy of changes monthly, monitored through 100% surveillance including downtime tracking, random link accuracy checks, and customer complaint review. The contractor must also provide a website optimized for mobile devices and all users with performance requirements specifying that 90% of samples achieve First Byte Time under 0.5 seconds and Time to Interact under 4 seconds for North America and Europe desktop tests, with extended timeframes for rest-of-world and mobile network testing. The site must achieve 508/WCAG 2.2 AA conformance for accessibility to all users including those with disabilities such as blindness, deafness, and colorblindness, with 100% accuracy monitoring. Additional deliverables include email alert functionality with 100% successful delivery rate, excellent customer service with 95% or higher positive customer survey responses, and adherence to a Quality Control Plan with 100% compliance verification.
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DELIVERABLES SCHEDULE
JOURNAL SUBMISSION AND WEB HOSTING – JOURNAL OF REPLICATION AND REPRODUCIBILITY
NATIONAL INSTITUTES OF HEALTH
Schedule of Deliverables - Included below is a schedule for the deliverables required for this Task Order:
Required Service Deliverable Performance Standard
Acceptable Quality Level (AQL)
Monitoring Method
The Contractor shall perform journal web hosting for the JRR program’s website;
PWS, section 3.1, tasks 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 14, 15, 17, and 18
Fully functioning website delivering single-source XML publishing, delivering a submission system, post content (preprints and final article format) provided by JRR, open peer review capability, code repository and containerized compute environment, continuous publication customizable user interface section, supports full-text search with facets and a taxonomy, supports social media integration, provides usage/site component statistics, and provides a portal for JRR staff to access back-end systems and reports.
Uptime and accuracy of changes
99.95% of uptime (measured annually) and 99.9% accuracy of changes (measured monthly)
100% surveillance – including downtime, random checks of links for accuracy, and customer complaints
JOURNAL SUBMISSION AND WEB HOSTING – JOURNAL OF REPLICATION AND REPRODUCIBILITY
RFQ 75N98026Q00992
Attachment 1A - Deliverables
Provide a site that is secure from malicious activity, and delivers an optimized user experience to all users; PWS section 3.1, tasks 2 and 13
Optimized website that is mobile optimized/responsive, with minimized performance problems.
Webpage performance tests, performed using Webpagetest.org test engine and Google Analytics webpage speed data.
North America and Europe: >90% of samples under 0.5 seconds for First Byte Time and >90% of samples under 4 seconds for Time to Interact for desktop tests;
>90% of samples under
2.5 seconds for First Byte Time and >90% of samples under 5 second for Time to Interact for LTE, 4G, or 5G tests.
Rest of the world: >90% of samples under 1.5 seconds for First Byte Time and >90% of samples under 5 seconds for Time to Interact for desktop tests; >90% of samples under 3 seconds for First Byte Time and >90% of samples under 7 seconds for Time to Interact for LTE, 4G, or 5G tests.
100% review of homepage and article page performance
Provide a site that allows access to all content for people
508/WCAG 2.2 AA
conformance of all content
People with disabilities can
100% accuracy of
508/WCAG 2.2 AA
conformance
100% review of 508/WCAG 2.2 AA conformance test results; public (customer) inquiries for information
JOURNAL SUBMISSION AND WEB HOSTING – JOURNAL OF REPLICATION AND REPRODUCIBILITY
RFQ 75N98026Q00992
with disabilities such as but not limited to blindness, deafness, and colorblind, as detailed in the Compliance section; PWS, section 5 access website’s information.
that is not 508/WCAG 2.2 AA compliant.
Provide the ability to send out email alerts for content on the site to alert users to new content and more, as detailed in the Email Alerts section; PWS, section 3.1, task 16
Email alerts are sent per the Government’s guidance, or automatically on a schedule determined by the Government
Email alerts are successfully delivered to accounts that have voluntarily signed up for JRR emails.
100% successful delivery of valid emails. Purging of incomplete and duplicate email addresses and such.
100% surveillance, 100% Review of logs, Observation/Valid Customer Complaint, random sample.
Excellent customer service; PWS, section 3.1, task 18
Courteous and polite to customers, including JRR staff
No complaints from customers
95%+ positive responses from surveyed customers.
Random survey of customers, customer complaints
Adherence to performance standards, quality, timeliness, and responsiveness;
PWS section 4
Quality Control Plan (QCP) Timely and complete completion of quality-control tasks
100% adherence to QCP 100% surveillance of contractor performance
JOURNAL SUBMISSION AND WEB HOSTING – JOURNAL OF REPLICATION AND REPRODUCIBILITY
RFQ 75N98026Q00992
| DELIVERABLES SCHEDULE |
| JOURNAL SUBMISSION AND WEB HOSTING – JOURNAL OF REPLICATION AND REPRODUCIBILITY |
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