Attachment 1 Unify Maintenance Contract PWS 2026.pdf

PERFORMANCE WORK STATEMENT

Command Post Communications System Maintenance 509th Bomb Wing

Whiteman AFB

1 OVERVIEW:

This Performance Work Statement (PWS) defines the 509 BW Command Post requirements to procure all labor and parts needed to maintain the current communications system. The base year shall be one year in duration (1 Nov 26 –31 Oct 27) with four (4) option periods each one year in duration (1 Nov 27 – 31 Oct 28 and 1 Nov 28 – 31 Oct 29 and 1 Nov 29 – 31 Oct 30 and 1 Nov 30

– 31 Oct 31).

2 SCOPE

2.1 The Contractor will provide a full/unlimited five-year warranty for all hardware/software, materials, and workmanship related to command post communications system maintenance. The warranty period will begin upon contract issuance (effective date). The warranty will include emergency technical assistance as required, including 24/7 remote dial-in and on-site responses, as appropriate, for system failures (as further described below). The remainder of this section further describes the scope of the Contractor’s responsibilities with respect to deficiencies with the hardware/software, materials, and workmanship provided by the Contractor.

2.2 Catastrophic Failures: A catastrophic failure means loss of the ability to initiate or answer calls on 25 percent of more of the circuits.

2.2.1 If a catastrophic failure occurs, the Contractor will perform a service call. The Contractor’s personnel will arrive on site within two (2) hours of the Contractor’s receipt of the notification of the failure and immediately commence effort s to diagnose and repair the problem. The Contractor will continue to work on the problem until full system capabilities are restored.

2.3 Major Failures: a major failure means the loss of supervision, conference ability, or ability to initiate or answer calls on 10 percent of more of the circuits.

2.3.1 If a major failure occurs the Contractor will perform a service call. The Contractor’s personnel will arrive within three (3) hours of the Contractor’s receipt of the notification during the Contractor’s normal business hours. In the event of a notification during Contractor’s non-business hours, the Contractor’s personnel will begin effort to repair the problem at the beginning of the Contractor’s next business day during the Contractor’s normal business hour. The Contractor will use commercially reasonable efforts to restore the service within forty-eight (48) business hours of the Contractor’s initial notification.

2.4 Minor Failures: a minor failure means any abnormal hardware or software error that degrades to less than desired performance, but which does not constitute a major or catastrophic failure

2.4.1 If a minor failure occurs and the Government notifies the Contractor of such a minor failure, the contractor will perform a service call as soon as commercially reasonable. The Contractor will use commercially reasonable efforts to repair all minor failures no later than three (3) business days after the Government’s receipt of notification of the minor failure.

2.5 Optional Maintenance Agreement: the Contractor will provide a quote for a yearly renewal maintenance agreement package for up to five (5) years after expiration of the warranty set forth in this sow. This proposed package will cover, but not limited, all contractor provided hardware/software upgrades, materials, workmanship, and training associated with the system. The proposed package will comply with all specifications requested by the Government in writing for the emergency technical assistance described above in the warranty support section.

2.6 Description of Services: in support of the maintenance and services described above, the Contractor will provide the following annual warranties/services:

1. (1 EA) - ESSENTIAL ON-SITE MAINTENANCE 24X7, HP4000 LICENSE-OS247

QTY: 192

2. (3 EA) - ESSENTIAL ON-SITE MAINTENANCE 24X7, HIPATH TRADING-OS247,

3. (1 EA) - ESSENTIAL ON-SITE MAINTENANCE, PARTS REPLACEMENT QTY:192

4. (1 EA) - ESSENTIAL REMOTE SUPPORT 24X7, VENDOR COORDINATION,

5. (1 EA) - SIFA RADIO INTERFACE (QTY: 3),

6. (3 EA) - PTT HEADSET W/BELTSWITCH,

7. (1 EA) - DELL SYS MGR SERVER FOR OSX WITH WIN-2008,

8. (3 EA) - ELO 15B2 15IN INTELLITOUCH PACKAGE

9. (1 EA) - APC SMART-UPS X 3000VA LCD 100-127V,

10. (3 EA) - APC SMART-UPS 1500VA LCD 120V,

11. (1 EA) - ASC MARATHON EVOLITE 16 CHANNEL,

12. (1 EA) - 23-CH DAKS SERVER,

13. (1 EA) - NETWORK HUB - 16 PORT (10/100).