Attachment 1 Television Service SOW.doc

36C25624Q0605

STATEMENT OF WORK

FOR VA TV SERVICES AT

NORTH LITTLE ROCK, LITTLE ROCK AND 18TH STREET TRANSITIONAL APARTMENTS

1. BACKGROUND: The Central Arkansas Veteran Healthcare Service (CAVHS) has a requirement for a Direct TV, Brand Name or Equal, contract for television subscription service for 3 separate locations. Television subscription service must be compatible with equipment currently owned by CAVHS.

2. Scope of Work *Provide emergency payment for continuance of the same satellite (dish) tv service to the same (3) main areas currently in use.. This is for satellite tv only and not a maintenance contract. All service management is handled in house by the ET Shops of the Dept of Veteran affairs.

The Contractor shall provide Digital Television services only (remote continuous feed) to the (3) VA facilities listed above to match current Direct TV receivers owned by the Government. The VA has its own head-in and required distribution system in place that will be fed by Direct TV. The channel listings will need to match the existing system exactly and care must be taken to prevent any downtime at the time of changeover.

The awarded contractor will need to work with and the current provider of services to transfer the existing accounts to the new Vendor handling the CURRENT feed to all 3 facilities, and to ensure that there will be no change in the channel selection.

The Little Rock facility (building 170) and the North Little Rock Hospital (John L. McClellan VA Hospital) both have their own Head-in equipment and Distribution System. There is a Digital Direct TV satellite located on the roof at each of these 2 facilities and an Analogue Direct TV satellite as well.

The 18th street Transitional Apartments currently has (3) mounted antennas mounted that feed 18 TV receivers. The Contractor shall maintain the satellite feeds and accounts required for these 3 VA facilities to standard required strengths and quality required in the industry to provide optimal television service.

3. Locations

· John L. McClellan Memorial Hospital, 4300 West 7th Street, Little Rock, AR 72205 (300 tv’s) (LR)

· Eugene J. Towbin Healthcare Center, 2200 Ft. Roots drive, bldg. 170, North Little Rock, AR 72114 (170 tv’s) (NLR)

· 18TH Street Transitional Residence Apartments, 18th Street, Little Rock, AR 72114

4. Channel Capacity

The Contractor shall provide the following existing tv channels to prevent any disruption or programming issues. (this applies to the NLR and LR facilities only). The contractor will coordinate with the current service provider to keep the same service at the 18th street apartments as it has been for the previous year and to match like TV receivers in place that are owned by the Government. The following are the required digital channels we want to currently in use and programmed into the encoders at NLR and LR VA facilities:

FOX 16

DISCOVERY

VTN

USA

CNN

KARZ42

WGN

ESPN

TBS

CW

PBS

NBC

ABC

CBS

THE WEATHER CHANNEL

FOX NEWS

TCM

ESPN CLASSIC/U

ESPN2

ESPN NEWS

NATGEO

HISTORY

FOOD NETWORK

HGTV

5. Channel Restrictions. The Contractor shall provide the VA with the ability to block any programs from being viewed that have an R (Restricted) rating for all TV in the facility.

6. TV service change approval. The Contractor shall not undertake any change of TV Services without the prior guidance or written consent of the Contracting Officer Representative (COR) or Contracting Officer. Any disconnection of TV Services for any reason must be cleared prior with the Contracting Officer Representative with prior notice (7 days minimum notice). If the service is to be discontinued or if there is any problem with the service that is going to affect our satellite feed from the vendor, notification must be made as soon as possible to the COR.

7. SERVICES

a. The Contractor shall provide any routine service/account phone calls Monday through Friday between 8:00am – 4:00pm (except for Federal Holidays and except in the event of an emergency service outage or emergency account/service problem)

b. The Contractor shall furnish all account numbers and account information to the COR. The Government shall maintain and update their log for each service call for the duration of the contract.

c. The Contractor will allow VA Engineering employees to order replacement receivers and other items as needed and handle the installation and activation of any required hardware to include satellite dish and LNB/parts that are related to the Satellite and equipment. All maintenance and equipment cost not under warranty (or other special circumstance) will be covered by the Government. Any equipment will be owned by the Government.

8. SCHEDULED SERVICE INTERRUPTIONS

A notice to the Contractor to discontinue or reduce a service at a Government facility shall not result in the Government being charged fees for this service. No service charge, under any name, shall be assessed for disconnection or reduced service.

9. BUSINESS OFFICE CONTACT

The Contractor shall maintain a local, toll-free call telephone access line which shall be made available and provided to the Contracting Officer and COR, 24 hours a day, seven (7) days a week. The office telephones numbers shall also be supplied to the Contracting Officer and the designated government representatives.

10. FCC COMPLIANCE

The Contractor shall ensure that the system is operated and maintained in a manner that meets or exceeds the technical standards required or recommended by the FCC as set forth in 47 CFR Part 76. These standards are mandatory and shall apply to all classes of television channels. The Contractor shall always maintain and operate the system in strict compliance with the standards set forth in 47 CFR Part 76.

11. CHANGES TO THE STATEMENT OF WORK

The Government recognizes that over the term of this contract, television technology, regulation of television, and the programming service available for distribution will undergo continual change. The technology, equipment, and service required by this SOW may become uneconomical or otherwise disadvantageous to the Government. The Contractor and the VA agree to consider, in good faith, proposals submitted by either party for modification of this SOW to permit the introduction of new equipment and technology or to otherwise improve service for the VA.

The CO is the only individual authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer’s Representative (COR) on all matters pertaining to contract changes / modifications. The COR is designated to represent the CO in furnishing technical guidance and advice regarding the work being performed under this contract. The foregoing is not to be construed as authorization to interpret or furnish advice and information to the Contractor relative to the financial or legal aspects of the contract. Enforcement of these segments is vested in and is the responsibility of the CO. Only the CO is authorized to make commitments or issue changes affecting price, quantity or performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the CO, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in cost incurred as a result thereof.

12. QUALITY ASSURANCE:

The government will evaluate the contractor’s performance by appointing a representative to ensure that services are received. The government representative will evaluate the contractor’s performance through on-site inspections and the contractor’s quality control program. This representative will be the Technical POC assigned by the VAMC Houston.

12. Safety and Infection Control Standards -Requirements No ICRA (Infection Control Risk Assessment) is required for this “Service Only” contract.