Attachment 1_Stratasys Direct Service Plans.pdf
PDF 763 KB Posted
- Attached to
- Stratasys 3D Printer Maintenance Federal contract opportunity
- Solicitation number
- FA812525Q0043
About this file
This is a detailed service plan chart for Stratasys 3D printer maintenance, outlining three tiers of service: Sapphire Care, Emerald Care, and Diamond Care. The chart specifies comprehensive service coverage including phone support (8:00 AM - 5:00 PM on business days), on-site support with varying response times (4, 3, and 2 business days respectively), and preventative maintenance visits.
The plans differ significantly in their included benefits, with Diamond Care offering the most comprehensive coverage. Key differentiators include training benefits (full price for Sapphire, 50% discount for Emerald, and 2 free participants per year for Diamond), parts coverage (Diamond includes service consumables while others exclude them), and print head allowances (list price for Sapphire, 16% discount for Emerald, and multiple free print heads for Diamond depending on printer model). Only Diamond Care includes backup printing services, which provides up to 40 hours of printing when on-site service is required. All plans include hardware and software updates, priority service scheduling, and a 10% discount on non-covered labor services.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Solicitation Amendment FA812525Q00430001 SF 30.pdf | ||
| PWS_3D Printers Maintenance_Rev1_Redacted.pdf | ||
| Appendix A - Equipment List.pdf | ||
| Appendix C - Contract Safety.pdf | ||
| Wage Determination No. 2015-5315 Rev. 25_23Dec24.pdf | ||
| Solicitation - FA812525Q0043.pdf | ||
| PWS_3D Printers Maintenance_Redacted.pdf |
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Text version
Stratasys Direct Service Plans Chart
Services Type
Service Description Sapphire
Care Emerald
Care Diamond
Care
Phone Support
Call Center Services 8:00 AM – 5:00 PM During Business Days
On-site Support
On-site service visits 8:00 AM – 5:00 PM During Business Days
Limited to one (1) on-site visit for preventative maintenance or emergency service.
Within 4 business days
Within 3 business days
Within 2 business days
Preventative Maintenance Visit
Preventative maintenance performed by certified Stratasys service representative at factory recommended maintenance intervals.
Preventative maintenance procedures may be completed in conjunction with unscheduled or emergency service visits.
Limited to one (1) on-site visit for preventative maintenance or emergency service.
Preventative maintenance kit included
Preventative maintenance kit included
Preventative maintenance kit included
Priority Service Scheduling
Customer will receive priority scheduling of a certified field service representative after a problem is reported to the Stratasys Call Center and the need for an on-site service visit is determined.
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1387925380C Highlight
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Training
User training courses available at Stratasys premises while under maintenance agreement.
List Price
50% Discount
Limited to 2 participants per year.
Additional participants receive a 50% discount
Parts Replacement of all defective or worn machine parts.
1. Spare parts -included
2. Service consumables
- excluded
3. Uptime kit -included
(PolyJet only)
1. Spare parts -included
2. Service consumables
- excluded
3. Uptime kit -included
(PolyJet only)
1. Spare parts -included
2. Service consumables
- included
3. Uptime kit -included
(PolyJet only)
Hardware Updates
Updates / modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period.
Software Updates
Stratasys-developed software maintenance releases provided throughout the maintenance period.
Print Heads PolyJet – All Types F123 Series Extrusion heads – All Types
List Price
16% discount
Limited to:
Objet24/30 series - 1 free Objet1000 series - free of charge All other PolyJet printers - 5
Attachment 1 free F123 Series
- 2 free Additional print heads - 16% discount
Backup Printing
Service is available from the time Stratasys has determined an on-site visit is required. Printing is limited to a single tray of no more than 40 hours, excluding bio-compatible materials. Basic support removal is optional and included. Shipment of the part(s) via next day air is included.
Excluded Excluded ✔
*For services not covered in the service contract, a per hour labor rate will apply.
Systems covered by a service contract will receive a 10% discount on list price labor services (e.g. De-install / Re-install).
Attachment 1
File details come from the government source that posted it. Updated .