Attachment 1 - Statement of Work (SOW).pdf

Statement of Work

(SOW)

Unify Command Post Upgrade

Spangdahlem AB, Germany

3 June 3, 2025

1.0 Introduction

1.1 Mission: The 52d Fighter Wing (FW) Command Post (CP) (52 FW/CP) has a requirement for a Command and Control (C2) dispatch System upgrade to be supplied and installed at Spangdahlem AB, Germany. The 52 FW/CP operations serves as the focal point for Command and Control for commanders and key agencies during routine, exercise, emergency, and contingency operations, and increased readiness. The CP achieves these functions by fulfilling 24/7 Command and Control operations, including the receipt and dissemination of orders and directing information flow. To accomplish this mission, the 52 FW/CP requires a reliable, efficient communication console that complies with requirements outlined in DoDI 8100.04, DoD Unified Capabilities and AFMAN 10-207, Command Post Operations.

1.2 Background: The 52 FW/CP uses disparate systems, such as Voice over Internet Protocol (VoIP) phones, a Land Mobile Radio (LMR) Console, and Ultra High Frequency/Very High Frequency (UHF/VHF) radios for command post telephone and radio communications. The current configuration has a total of four controller positions at the primary CP and two controller positions at the alternate CP. This Statement of Work (SOW) describes the hardware refresh, software upgrade and the Unify OpenScape C2 dispatch system requirements for the 52 FW/CP.

1.3 Scope: The brief summary of the capabilities needed are seamless integration with; seamless integration with land-lines, LMR, and UHF/VHF radios; one-touch call conferencing with up to 30 parties, with additional voice conferencing capabilities; ability to conference land-lines, LMR, UHF/VHF radios into the same phone call;

Interoperability Test Command (JITC) certification; automatic call recording capability-Touch-screen capability;

remote door opening controls, and push-to-talk handsets.

2.0 General Requirements

2.1 Business Relations: The Contractor shall successfully integrate and coordinate all activity needed to execute this requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall promptly identify issues to the Government and take timely corrective action. The Contractor shall seek to ensure mission partner satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Contract Management & Administration

2.2.1 Contract Management: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources assigned to the requirement. The Contractor must maintain continuity between the mission partner and the contractor’s corporate offices.

2.2.2 Contract Administration: The Contractor shall establish processes and assign appropriate resources to effectively administer the contract. The Contractor shall respond to the Governments requests for contractual actions in a timely fashion. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support the contract. The Contractor shall assign resources in order to maintain proper and accurate records related to this contract.

2.2.3 The Contractor is solely responsible for ensuring that sufficient personnel are assigned to this contract and that all personnel are experienced and qualified to perform the tasks associated with this requirement.

2.3 Subcontract Management: If applicable, the Contractor shall be responsible for any Subcontractor and any Subcontractor Management necessary to integrated work executed under this contract.

2.4 Hours of Work: Workdays are from Monday through Friday excluding US federal holidays and German bank holidays. Work hours are from 08:00 to 17:00 local German time.

2.5 Holidays: The Contractor shall not perform under this contract on federal holidays or site-unique down-days unless expressly authorized by the Contracting Officer.

2.6 On Call/Emergency Services: The Contractor shall be required to provide support and/or assistance in the resolution of Contractor-caused system problems during non-duty hours for emergencies or mission need basis at no cost to the Government.

2.7 The Contractor shall chair project meetings that includes 52 CS/SCXP Project Manager (PM), 52 FW/CP, and other

Spangdahlem personnel as determined by the 52 CS/SCXP PM at agreed upon intervals. The meeting provides a forum for the Government and Contractor to exchange information about the current project status, equipment delivery, installation schedules, known or expected problems, and other information necessary to ensure success and timely completion of contract requirements. The Contractor shall record meeting minutes and distribute within three

(3) working days from the meeting.

3.0 Product Specifications & Installation Requirements

3.1 The Contractor must provide all personnel, equipment, tools, materials, supervision, transportation, safety equipment, any other items and services necessary to accomplish staging, installation, clean-up and maintenance. The Contractors shall supply equipment on the DISA Approved Products List (APL), JITC approved, and supported by United States Air Forces in Europe – Air Forces in Africa (USAFE-AFAFRICA) Unified Communications (UC) Team.

3.2 Maintenance coverage is required for the upgraded OpenScape Voice V9 communications system. This system will be fully integrated on the premise of the primary and alternate CP (Bldg. 19 and Bldg. 3030), Spangdahlem AB, Germany.

3.3 The communication system comprises the following salient characteristics that the Contractor will service and maintain:

Primary Command Post Install

- OpenScape Voice LSC Node A

- OpenScape Voice LSC Node B

- Installation Material Node A

- Installation Material Node B

- Voice Recorder ASC

- Controller Positions - Primary CP

- Controller Positions – Alternate CP

- Software and Labor Support

3.4 Specifications are included below. Per Unify, Inc. all parts that have the name HiPath, OpenStage, OpenScape, OSXpert, and Unify proprietary to Atos/Unify. All other products may be considered brand name or equal:

Two (2) x Audiocodes: Mediant 800B with 2 E1/T1 voice interfaces and 4 Active/Standby GE LAN

OpenScape Voice Node A:

One (1) x OpenScape Voice V9 JITC Base Package One (1) x OpenScape Voice V9 JITC Redundancy License One (1) x OpenScape Xpert V8 system manager base license Node A One (1) x PowerEdge R650xs Server (2XXeon Silver 4314 16C; 64 GB RAM; 3.6TB) TAA Three (3) x OpenScape Voice V9 JITC SuSE 3 year Upgrade Protection License with LTSS One (1) x SuSE annual JITC license overlay One (1) x Windows Server 2022 Standard 16 Core/Svr 2022 Std 16 Core AL POS One (1) x VMware VSphere Essentials Plus – 3 Year – 64 Cores One (1) x Installation Materials (Power Strip, Wraps, Velcro, Patch Cords, Rails, Fasteners)

OpenScape Voice Node B:

One (1) x OpenScape Voice V9 JITC Base Package One (1) x PowerEdge R650xs Server (2XXeon Silver 4314 16C; 64 GB RAM; 3.6TB) TAA One (1) x Installation Materials (Power Strip, Wraps, Velcro, Patch Cords, Rails, Fasteners)

Primary Command Post:

Four (4) x OpenScape Xpert V8 advanced dynamic client Message Four (4) x OpenStage Xpert Speaker Module Four (4) x OS Xpert USB Analog Adapter Four (4) x TB5545-MVS w/I3 Processor; 8GB RAM; 128GB SSD; 19V PS; 3 Year Warranty Four (4) x Teguar Touch Screen Monitor with Display Port/USB for the Teguar PC Four (4) x Cyber Acoustics CA-2014rb 2.0 Speaker Four (4) x Console Adapters/Radio Demarc/ Sheath/USB-C/B/Connectors/SYBA/Fasteners Eight (8) x Walker PTT Handset w/RJ22 Four (4) x Smart LCD 1500VA Tower Line-Interactive 120V UPS with LCD display and USB port

Four (4) x Tone Commander 4101 Military Grade SIP Phone Four (4) x Plantronics HW520 - 2 Ear - PTT Headset w/Beltswitch 15'

Alternate Command Post Two (2) x OpenScape Xpert V8 advanced dynamic client Message Two (2) x OpenStage Xpert Speaker Module Two (2) x OS Xpert USB Analog Adapter Two (2) x TB5545-MVS w/I3 Processor; 8GB RAM; 128GB SSD; 19V PS; 3 Year Warranty Two (2) x Teguar Touch Screen Monitor with Display Port/USB for the Teguar PC Two (2) x Cyber Acoustics CA-2014rb 2.0 Speaker Two (2) x Console Adapters/Radio Demarc/ Sheath/USB-C/B/Connectors/SYBA/Fasteners Four (4) x Walker PTT Handset w/RJ22 Two (2) x Smart LCD 1500VA Tower Line-Interactive 120V UPS with LCD display and USB port Two (2) x Tone Commander 4101 Military Grade SIP Phone Two (2) x Plantronics HW520 - 2 Ear - PTT Headset w/Beltswitch 15'

Voice Recorder One (1) x ASC EVIOPneo Base License One (1) x Trusted Virtualization Licensing One (1) x Turret Integration License Six (6) x SIPREC Turret License EVOIPneo Active (Consoles) Five (5) x Additional Unify Turret Channels (Radio) One (1) x JITC Integration license One (1) x Archive Manager License

Software Support One (1) x SSP 1Y for OpenScape Voice V9 JTIC Base License One (1) x SSP 1Y for OpenScape Voice V9 JTIC Redundancy License One (1) x SSP 1Y for Xpert V8 system manager base license Node A One (1) x SSP 1Y for Xpert V8 system manager base license Node B Six (6) x SSP 1Y for Xpert V8 advanced dynamic client license (Console) Five (5) x iNemsoft Maintenance Eleven (11) x CSCpremier for Recording Solutions One (1) x ACAS Scans, STIG and POAM updates One (1) x Help Desk Support One (1) x Annual Maintenance Support Year 2 – Begins after initial 12-month warranty period One (1) x Annual Maintenance Support Year 3 – Begins after initial 12-month warranty period

4.0 Special Requirements

4.1 Security & Safety

4.1.1 Operational Security (OPSEC): If any installation is required to take place in a Government facility, the Contractor shall be familiar with the organizational critical information and indicators list (CIIL) and OPSEC policy of any installation they require access to. The required CIIL can be provided by the Contracting Officer.

4.1.2 Safety: The Contractor and any of its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government/Contractor personnel that takes place on an installation. The Contractor shall notify the cognizant Contracting Officer within 24 hours of all mishaps or incidents. The Contracting Officer will in-turn notify the Safety Office. The Contractor shall cooperate in any resulting safety investigation.

4.2 Contractor Access to Installations: Access to DoD installations is limited to personnel with a valid installation access pass. Failure to submit required information to obtain required documentation will result in the exclusion of such employees from the installation until such documentation is obtained. Contractor employees may be subject to personal, and vehicle searched when entering or leaving a DoD installation. If installation access is required, the

Government will provide the Contractor with the required information and documents for installation access passes upon award. Subsequently, the Contractor shall provide a list of all employees along working under this contract, along with the required documentation upon receipt of contract award, and no later than 30 days prior to the projected need for any new installation access pass requirements. The Contractor is responsible for maintaining an adequate number of personnel with active installation access passes, and adhering to the timeframes stated in this section. The cognizant mission partner is responsible for the coordination of installation access passes. Upon termination of employment, termination or cancellation of the contract, or expiration of the contract the Contractor is responsible for collecting employee installation access passes and turning them in to the CO, or the cognizant mission partner in a timely fashion.

4.3 Shipping Instructions

4.3.1 For vendors located inside Germany.

4.3.1.1 Shipment shall be FOB Destination.

4.3.1.2 All shipping and transit costs must be included as part of the total purchase price submitted to the Government (vendor may either include the shipping in the costs of the items or outline it in a separate line item).

4.3.1.3 The Government will provide the shipping address as part of the solicitation document. Additionally, the Government will provide the vendor with the point of contact at the physical destination delivery address.

4.3.2 For vendors located outside of Germany.

4.3.2.1 Option One: United States Postal Service.

4.3.2.1.1 Shipping shall be FOB Destination.

4.3.2.1.2 All shipping and transit costs must be included as part of the total purchase price submitted to the Government (vendor may either included the shipping in the costs of the items or outline it in a separate line item).

4.3.2.1.3 Weight of individual shipments must not exceed 70lbs.

4.3.2.1.4 Dimensions of individual shipments must not exceed 119 inches in length, and/or 72 inches in width or height.

4.3.2.1.5 Hazardous material is not submitted.

4.3.2.1.6 The Government will provide the APO shipping address as part of the solicitation.

4.3.2.2 Option Two: Commercial small parcel carrier.

4.3.2.2.1 Shipping shall be FOB Destination.

4.3.2.2.2 All shipping and transit costs must be included as part of the total purchase price submitted to the Government (vendor may either included the shipping in the costs of the items or outline it in a separate line item).

4.3.2.2.3 Weight of individual shipments must not exceed 300lbs.

4.3.2.2.4 Dimensions of individual shipments must not exceed 119 inches in length, and/or 72 inches in width or height.

4.3.2.2.5 The Contractor is responsible for arranging and performing all shipping actions from origin to the final destination.

4.3.2.2.6 The Government will provide the shipping address as part of the solicitation document. Additionally, the Government will provide the vendor with the point of contact at the physical destination delivery address.

4.3.2.3 Option Three: Consolidated Shipping Point.

4.3.2.3.1 Shipping shall be FOB Destination.

4.3.2.3.2 All shipping and transit costs must be included as part of the total purchase price submitted to the Government (vendor may either included the shipping in the costs of the items or outline it in a separate line item).

4.3.2.3.3 Weight of individual shipments must exceed 300lbs.

4.3.2.3.4 Dimensions of individual shipments must exceed 72 inches of any one dimension (length, width, height).

4.3.2.3.5 Hazardous material may be shipped via this method.

4.3.2.3.6 The Contractor must complete a DD Form 1149 “XXX” to determine if the cargo can be shipped via MILAIR.

4.3.2.3.7 The Contractor shall ensure all cargo is marked “UNITED STATES

AIR FORCE” to ensure shipments clear customs.

4.3.2.3.8 52 FW logistics points of contact are provided for in 4.3.3.

4.3.3 Contact Information; 52th Logistical Readiness Squadron (52 LRS)

4.3.3.1 52 LRS/Inbound Customs; 52lrs.lgrdci.customs@us.af.mil; +49 0656561-6341

4.3.3.2 52 LRS/Inbound Cargo; 52lrs.lgrdci.inbound@us.af.mil; +49 0656561-6617

4.4 Marking Tags

4.4.1 Cable Marking Tags. All Cables shall be marked with tags providing each side of the connection at both ends. The Tags shall be permanently labeled. The same tag shall appear on the Contractor’s completed as-built drawings.

4.4.2 Distribution Panel Marking Tags. Fiber Optic Distribution Panel and Ethernet Panels, or connected, to installed equipment shall be stenciled/marked with blank ink or adhesive backed decals in letters and numbers.

4.5 Testing

4.5.1 Installation Test Plan. The Contractor shall provide an installation test plan and an acceptance test plan as to how the system shall be pre-tested, in-progress-tested, post-tested, and accepted, to demonstrate to the Government that the system is fully operationally ready to be placed into service.

4.5.2 Installation Test. The Contractor shall test the system to demonstrate to the Government a quality assurance evaluation of the system. The tests will be conducted prior to the system being placed into service. The Contractor shall furnish all test equipment and personnel required to conduct testing.

During any testing phase, the Government reserves the right to perform any of the Contractor performed inspections and tests to ensure results conform to prescribed requirements. Acceptance tests will be accomplished after the system is placed in service and prior to system acceptance. The Contractor shall perform the acceptance tests in the presence of a Government Representative. The Government Representative must acknowledge, in writing, that the acceptance tests were conducted and were successful prior to system acceptance. The Contractor shall provide an installation test report and acceptance test report under the installation test plan.

4.5.3 Installation Test Report. The Contractor shall record all inspections and tests as they are accomplished and make all test sheets/results available for 52 CS PM Review as tests are completed.

The Contractor shall notify the 52 CS at least one working day prior to any testing and shall make available all testing standards and criteria used to accomplish testing. All testing will be IAW accepted telecommunications industry standards for the type of test being conducted. The Contractor shall provide test reports to the government within ten (10) calendar days of test completion. The Contractor may be required to complete government witnessed testing during the Quality Assurance (QA) and acceptance process. Electronic copies shall be included in the final deliverables. The Contractor is required to locate/repair any testing irregularities if caused by the installation.

4.6 Installation.

4.6.1 Site coordination. The Contractor shall meet with the facility owner to facilitate access.

4.6.2 System Installation Plan. The Contractor shall provide a System Installation Plan which shall include a detailed equipment room layout drawing plans showing all existing and new proposed equipment, optional equipment batteries, power connections, power outlets, lighting, and any other equipment.

The System Installation Plan will include information on the number of and type of equipment to be provided, listing the overall quantity and by individual/room quantity. The System Installation Plan will also include a complete list of personnel contacted on site and those stakeholders participating in mailto:52lrs.lgrdci.customs@us.af.mil mailto:52lrs.lgrdci.inbound@us.af.mil the site survey. The list shall include telephone numbers, office symbols, and e-mail addresses. The Contractor shall identify all modifications or changes to the facility or existing infrastructure that must be performed at the site by the bae prior to the start of the installation. Although the performance of the work is outside the scope of the Contractor and is the responsibility of the base, there must be concise and clearly understood information describing what and where site preparations and allied support is required and must be accomplished prior to installation of equipment and systems. This would include, but not be limited to, AC power, DC power, Climate control, Grounding, etc.

4.6.3 Installation Plan Changes. If a problem develops prior to, or during installation, which warrants a change to the agreed upon solution, the contract shall engineer and implement design changes only after Contracting Officer written approval.

4.6.4 Service Outages. The Contractor shall be responsible for preventing any unscheduled Contractor caused interruptions of service. The Contractor shall coordinate planned outages with the site POC at least five (5) days in advance of any outage. The Contractor shall be responsible for preventing any unscheduled Contractor caused interruptions of service. The Point of Contact (POC) shall respond via hone to the outage service call within 24 hours and shall help base personnel troubleshoot the reason for the outage and determine if a malfunction in the Contractor-maintained system/equipment. If the Contractor determines the malfunction is not in the Contractor-maintained system/equipment, the Contractor shall immediately notify the 52 Communication Squadron (CS) Cyber Operations Center (CyOC). The Contractor shall be responsible for the cost-of-service calls when the malfunction is in the Contractor-maintained system/equipment. The Contractor shall determine the scope the problem, advise 52 CS/CyOC and provide an estimated restoration time within seventy-two (72) hours of being notified of an outage/degradation.

4.7 Government Furnished Property and Services (GFP/GFS)

4.7.1 Damaged GFP. The Contractor shall, in the event of damage to GFP during installation, determine and report to the 52 CS/SCXP PM the extent and probable cause.

4.8 GENERAL INFORMATION.

4.8.1 Applicable Documents. The Contractor shall comply with all federal laws, codes, regulations, and statutes applicable to performance of this contract. Some documents (not an all-inclusive list) that may be applicable are included in the following tables. It is the Contractor's responsibility to obtain and adhere to all applicable federal standards. Note. If there is a conflict between the requirements of this SOO and any applicable document identified in this paragraph, or between documents, the most stringent requirement shall prevail.

4.8.2 Federal Government. Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), EPA Rules, Regulations, and Legislation.

4.8.3 State, Local and Site-Specific Regulations. The Contractor shall comply with all applicable state, local, and site-specific codes, regulations, and statutes related to the requirement.

4.8.4 Environmental Management. The Contractor shall comply with the most stringent environmental federal, state, and local laws and regulations, and Air Force policies, instructions, and plans. The federal Government is not exempt from compliance with environmental regulations. The Contractor shall maintain an awareness of changing environmental regulatory requirements to avoid environmental deficiencies on Spangdahlem AB, Germany during the performance of work associated with this requirement.

4.8.5 Commercial Standards and Manuals. The Contractor shall comply with the following commercial standards (not an all-inclusive list) where applicable. It is the Contractor's responsibility to identify and obtain other standards/manuals not listed that may be relevant to requirement implementation.

4.9 CONTRACTOR PERSONNEL.

4.9.1 Site Visit Request Letter. The Contractor shall process a Site Visit Request Letter. This letter shall identify the names, social security numbers (or other unique identifier depending on the person’s country of citizenship), driver’s license numbers and state of issue, and date of birth of the personnel who will be performing on this requirement.

4.9.2 Vehicles. All Contractors or Contractor employees’ vehicles used for the performance of the contract shall comply with all local and federal regulations.

4.9.3 Key Personnel Listing. The Contractor shall provide a key personnel listing no later than 14 workdays prior to equipment installation, to include the Contractor’s POC, and contact information to the Contracting Officer prior to commencing work and update information on a continual basis as changes occur to ensure it is always current and correct throughout the life of the contract. The Contractor shall provide an updated key personnel listing within 24 hours of any changes.

4.9.4 Program Manager. The Contractor shall provide a program manager and an alternate responsible for contract performance and continuity. The Contractor shall identify the program manager or alternate's range of authority to act for the Contractor relating to daily contract operation.

4.9.5 Site Point of Contact (POC). The Contractor shall provide a Site POC and an alternate responsible for on-site interface for all work site communications with the Government. The Site POC shall be on site during duty hours until requirement completion.

4.9.6 Quality (Control) Assurance. The Contractor shall provide a quality control plan that includes the quality control definition, approach to quality control, how the plan will be applied, and methods for handling deficiencies. The Contractor shall provide quality assurance support for the life of the requirement. This support shall include assisting the Government representative in performing random spot checks. The Contractor Quality Assurance representative shall be responsible for identifying and correcting deficiencies, if related to implementation of the requirement. A weekly report (soft copy) shall be submitted indicating progress/status and listing any deficiencies/discrepancies found and actions to correct them.

4.9.7 Security. The Contractor may be required to work in secure/controlled areas. The Contractor shall identify and coordinate access and escort needs, 72 hours in advance, with the 52 CS/SCXP during performance of the requirement. A security clearance is not required for the implementation of this requirement, but a security background check will be required. Contractors are responsible for safeguarding government property and materials provided for Contractor use. When not under the direct control of Contractor personnel, all government facilities, equipment, and materials utilized by Contractor personnel shall be secured. The Contractor shall comply with all pertinent instructions, directives, and regulations, as provided by the government, to ensure the proper implementation of the Contractor’s industrial security program. This includes clearance procedures, visitor’s security, inspections, violations, education, classification, and international security programs and operations security.

4.9.8 Base, Restricted and Controlled Area Access, Contractor ID Badges. All Contractor personnel shall comply with Spangdahlem AB security policies for access to the installation. The Contractor shall coordinate with the 52 CS/SCXP to obtain and return temporary badges and vehicle registrations.

When applicable, the Contractor shall coordinate with the 52 CS/SCXP PM for access and security badges for access to restricted and/or controlled areas. The restricted or controlled area facility owner is responsible for continuously escorting Contractors when working in the restricted or controlled area.

Contractor personnel shall always wear these badges while in secure areas. The Contractor shall provide identification badges for employees which are to be always worn that identify the individual, company name, and clearly indicate the wearer is a Contractor. All Contractor personnel shall wear these badges while on duty at the Site on which work is being performed. All passes shall be surrendered to Security forces upon demand to positively identify a persons need to be on Spangdahlem AB. Contractors shall not escort other contractor employees within controlled or restricted areas. Contractors shall fulfill, maintain, and comply with all security requirements as mandated. The Contractor shall comply with security regulations imposed by the installation commander and/or the responsible agency for the restricted or controlled area. The Government may direct the Contractor to leave the controlled or restricted are at any time due to specific mission requirements inherent to the nature of controlled or restricted areas.

4.9.9 Key Control/Combinations: The Contractor shall establish and implement methods of assuring control and safeguard of all Government keys or lock combinations issued to the Contractor.

GOVERNMENT KEYS SHALL NOT BE DUPLICATED. See FAR 52.245-2(e) (2).

4.9.10 Notification: The Contractor shall immediately notify the 52 52 CS/SCXP PM and the Contracting

Officer of any occurrences of lost or duplicated keys or compromise of combinations. In the event of a compromise, the Contractor may be required to provide appropriate consideration.

4.10 Deliverables

4.10.1 Required Deliverables: All deliverables are subject to Government acceptance and approval. They shall meet professional standards, and the requirements set forth in the Spangdahlem AB contracting office and this SOW. All deliverables shall be produced using recommended software tools/versions as accepted by the Government. All test results shall be part of the required deliverables, along with copies of equipment manuals, training material, standard operating procedures, and troubleshooting steps. All deliverables must be provided in both printed and as a PDF formats.

4.10.2 As-Built Drawings: The Contractor shall equipment Rack Elevations and As-Built drawings, no later than thirty (30) days after project completion, As-built drawings shall include equipment locations, and detailed cable connections between devices. The Contractor shall provide configuration management information to the 52 CS/SCXP Project Manager. The configuration management information shall include, but not be limited to, a list of installed components with serial number (hardware), all passwords, and software/IOS. The Contractor shall provide deliverables.

4.11 Schedule.

4.11.1 The Contractor shall provide a complete milestone schedule that denotes major activities to include time-phased start and completion dates for this requirement within ten (10) days of contract award. A weekly report shall be submitted indicating project progress/status and listing any deficiencies detected and corrective action taken.

4.12 Warranty.

4.12.1 All hardware/software provided shall be new and include a twelve (12) month warranty. The

Contractor shall warranty the products of its manufacturer to be free from defective material and items, such as workmanship, equipment replacement, labor, shipping and handling, phone support, break-fix support for hardware and software, wiring, diagnostics to determine issues and solutions, programming, mitigation, and remote/on-site services, to restore the system back to the original operational level as required.

4.13 Training.

4.13.1 Upon successful completion of the installation process and operational testing, the Contractor shall provide User Training to the designated Site Staff, according to customer requirements. A minimum of one (1) training session (2-4 hours) is required. User training shall provide operational training on the utilization of all features of the system, as well as Basic System Troubleshooting. The Contractor shall provide System Training to the Operators/System Maintainers. The system training shall include all training provided during user training, along with more advanced System Troubleshooting. User and System Training shall be permitted to be video, and audio recorded for future training purposes. All training material shall be provided to the Government in both printed and pdf versions. The Government shall retain the right to duplicate and distribute the training material for future training sessions.