Attachment 1 - Statement of Work (SOW).pdf
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- Attached to
- Up to 60 months Lease of 18 MFDs in Bahrain
- Solicitation number
- SP7000-20-Q-1060
- Issued by
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Defense Logistics Agency
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REVISION ‐ As of June 25, 2020
I. OVERVIEW
| A. The | Defense | Logistics | Agency | (DLA) | seeks | to | enter | into | a | contract | for | Eighteen | (18) | Multifunctional | ||
| Devices | for | up | to | 60 | month | lease | of | Federal | Supply | Class | (FSC) | 3610 | equipment | along | with | services |
| associated | with | this | leased | FSC | 3610 | equipment. | The | geographic | scope | of | this | contracting | action | is | ||
| OUTSIDE | THE | CONTIGUOUS | UNITED | STATES | (OCONUS) | – | [Bahrain] | and | limited | to | a | 50 | mile | (81 | ||
| kilometer) | radius | and | within | the | same | country | of | the | delivery | schedule. | This contract is in support of the |
[ Command ].
| B. The | leased | FSC | 3610 | equipment | sought | are | A3 | Multifunctional | Devices | (MFDs), | accessories | and | office | |
| document | devices | (hereafter | collectively | referred | to | as | “devices”). | Specific | details | are | found | in | sections | |
| II | and | III. |
| C. The | services | associated | with | the | leased | FSC | 3610 | equipment | sought | are | delivery | and | installation |
| (section | IV), | end‐user | training | (section | V), | full | service | maintenance, | including | all | consumable | supplies | |
| (excluding | paper)(section | VI), | relocation | (section | VII), | technical | refresh | (section | VIII), | removal | (section | ||
| IX), | reports | (section | X), | network | functionality | (section | XII), | and | network | security | (section | XIII). |
II. DEVICES AND CONFIGURATIONS
A. All devices shall meet the following requirements:
1. Simplex/duplex copying, printing, and scanning.
2. Automatic Document Feeder with a 30 page minimum capacity and duplexing.
3. Basic inline finishing functions which include stacking, collating, and multi‐position stapling.
4. Operate using at least 30% or greater recycled 20 lb. paper.
| 5. Free‐standing | with | casters/wheels | (or | cabinets | provided | as | needed). | No | devices | shall | be |
| configured | for | table‐top | use. |
6. Copy resolution of at least 600 x 600 DPI.
7. Print resolution of at least 1,200 x 1,200 DPI.
8. Support current desktop and server operating systems.
9. A minimum of 1 Gigabyte of document management memory.
| 10. Print | drivers | shall | be | capable | of | Page | Description | Language | (PDL) | to | support | Adobe | PS3, | PCL5E |
| and | PCL6. |
| 11. Delivered | with | up‐to‐date | software/firmware | and | drivers, | with | 32‐bit | and | 64‐bit | architecture | ||
| driver | support. | Provide | all | subsequent | updates | along | with | installation | instructions | to | DLA. |
| 12. Operate | using | 220 | volt | 50 | hertz | (Hz) | alternating | current | (AC). | In | the | event | the | later | (20 | amp) | is | |
| offered, | the | Contractor | shall | clearly | identify | these | models | in | proposals | and | in | all | price | lists. | No | |||
| external | transformers | shall | be | used | as | an | exception. | The | contractor | shall | also | identify | the | power | ||||
| plug | part | number | required. |
| 13. Equipped | with | an | external | surge | protector | to | protect | all | electronic | components. | The | external | surge |
| protector | shall | be | provided | in | addition | to | any | internal | surge | protectors. | External | surge | protectors |
| shall | have | a | minimum | five | (5) | year | manufacturer’s | warranty | that | covers: |
a. Replacement of the surge protector if it fails, at no cost to the Government.
| b. Repair | or | replacement | of | any | device | provided | through | this | SOW | damaged | by | a | power | surge |
| when | properly | connected | to | the | Contractor‐provided | surge | protector. |
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 1 of 34
REVISION ‐ As of June 25, 2020
14. Include a printed operator’s manual, in English, for each device.
15. Default to:
a. Automatically go into sleep mode after 20 minutes of inactivity
b. Automatically go into hibernation after an hour of inactivity.
c. Print duplex (2‐sided).
d. Print in gray scale on both monochrome and color MFDs
e. “Draft” quality printing rather than “high” quality printing
f. Display all information in English.
| B. Devices | shall | meet | the | following | security | requirements: | |||||
| 1. Devices | with | hard | drives | shall | have | an | encryption | or | overwrite | Security | Kit. |
| 2. Only | CLASSIFIED | designated | devices | shall | be | placed | on | the Secret | Internet | Protocol | Router | |||||
| Network | (SIPRNet). | All | CLASSIFIED | designated | devices | shall | include | a | removable | hard | drive. | A | ||||
| removable | hard | drive | is | a | hard | drive | the | end‐user | may | easily | remove, | and | reinsert | into | the | device |
| on | a | recurring | basis. | All | devices | with | removable | hard | drives | shall | have | a | locking | mechanism | to | |
| secure | the | hard | drive. |
| 3. All | Universal | Serial | Bus | (USB) | ports/memory | card | slots | on | the | devices | shall | be | disabled | when | |
| delivered | except: | the | printer | port | used | to | connect | the | device | to | a | single | computer; | Common | Access |
| Card | (CAC) | readers; | and | any | USB | ports | needed | for | servicing/maintaining | equipment. | Additionally, | ||||
| unused | ports, | protocols | and | services | on | each | device | shall | be | able | to | be | enabled/disabled | by | the |
| local | IT | administrator. |
| 4. All | devices | shall | have | a | secure | scanning | functionality | that | complies | with | Federal | Information | ||||||
| Processing | Standard | (FIPS) | 140‐2 | encryption | with | routing | and | full | integration | to | standard | network | ||||||
| infrastructure | destinations, | which | include: | Scan‐to‐Email, | Scan‐to‐Folder, | Scan‐to‐Network, | Scan‐ | |||||||||||
| to‐Server | and | Scan‐to‐PC. | Scanned | documents | shall | be | made | available | as | a | TIFF, | JPEG | and | as | a | |||
| file | format. | The | default | scan | resolution | shall | be | 300 | x | 300 | DPI. | The | default | scan | output | file | type | |
| shall | be | PDF. | Devices | shall | have | Optical | Character | Recognition | (OCR) | in | order | to | process | and | ||||
| produce | text‐searchable | documents | to | the | scan | destination. | Note: | Full | integration | does | not | mean | ||||||
| scanning | to | proprietary | back‐end | content, | document | or | records | management | systems | to | support | |||||||
| customized | indexing | or | metadata | requirements. |
| 5. All | Non‐Classified | Internet | Protocol | Router | (NIPR) | devices, | volume | bands | 1‐5, | shall | have | analog | fax | |
| only. | Note: | The | analog | fax | function | shall | be | configured | to | separate/isolate | the | fax | controller | from |
| the | network | controller. | SIPR | devices | shall | NOT | have | fax | capability. |
6. All devices shall have:
| a. CAC/Personal | Identity | Verification | (PIV) | enablement | in | order | to | secure | the | device | from | ||
| unauthorized | use | and | shall | have | a | “Secure | Print” | feature | that | allows | end‐users | to | use |
| authentication | credentials | (ex. | ID, | Login) | and | password | identification | (PIN) | to | release | jobs | ||
| on | the | device. |
| b. Print | on‐demand | solution | (e.g., | equivalent | to | “Follow | Me,” | “Follow | You,” | “Push” | or | “Pull” | ||
| printing) | that | shall | allow | end‐users | to | release | output | on | any | device | on | the | network. |
III. SPECIFICATIONS:
| A. In | addition | to | the | features/capabilities/configurations | set | forth | in | section | II | (outlined | above), | the |
| Contractor | shall | provide | all | devices | in | accordance | with | the | chart | below: |
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 2 of 34
REVISION ‐ As of June 25, 2020
CLIN QUANTITY
Volume Band
NIPR
SIPR
Estimated Monthly
Impressions
| Min. | Speed | |
| (PPM) | Paper | Capacity |
Mono Color Mono/Color
| 0001 | 2 | VB‐1NM | NIPR | 5,000 | N/A | 25 | ||||||
| One | (1) | Bypass | Tray | [100 | Sheet | Minimum] | ‐ | Up | to | 11" | x | 17" |
| Two | (2) | Adjustable | Paper | Trays | [500 | Sheet | Minimum/Tray] | ‐ | ||||
| Up | to | 11" | x | 17" |
| 0002 | 9 | VB‐2NC | NIPR | 5,000 | 5,000 | 35 | ||||||
| One | (1) | Bypass | Tray | [100 | Sheet | Minimum] | ‐ | Up | to | 11" | x | 17" |
| Two | (2) | Adjustable | Paper | Trays | [500 | Sheet | Minimum/Tray] | ‐ | ||||
| Up | to | 11" | x | 17" |
| 0003 | 2 | VB‐3NM | NIPR | 20,000 | N/A | 45 | ||||||
| One | (1) | Bypass | Tray | [100 | Sheet | Minimum] | ‐ | Up | to | 11" | x | 17" |
| Four | (4) | Adjustable | Paper | Trays | [500 | Sheet | Minimum/Tray] | ‐ | ||||
| Up | to | 11" | x | 17" |
| 0004 | 3 | VB‐3NC | NIPR | 10,000 | 10,000 | 45 | ||||||
| One | (1) | Bypass | Tray | [100 | Sheet | Minimum] | ‐ | Up | to | 11" | x | 17" |
| Four | (4) | Adjustable | Paper | Trays | [500 | Sheet | Minimum/Tray] | |||||
| ‐ | Up | to | 11" | x | 17" | with Booklet Maker & 2/3 Hole Punch. |
0005 2 VB‐4NC NIPR 20,000 15,000 50
| One | (1) | Bypass | Tray | [100 | Sheet | Minimum] | ‐ | Up | to | 11" | x | 17" | ||
| Two | (2) | Adjustable | Paper | Trays | [500 | Sheet | Minimum/Tray] | |||||||
| ‐ | Up | to | 11" | x | 17" | One | (1) | High | Capacity | Tray | [2,000 | Sheet | ||
| Minimum] | ‐ | 8.5 | x | 11" | with Booklet Maker & 2/3 Hole Punch. |
IV. DELIVERY AND INSTALLATION
A. Delivery and Installation of Ordered Devices:
| 1. Delivery | and | Installation | of | ordered | devices | shall | be | in | accordance | with | (IAW) | the | timeframes |
| outlined | in | the | chart | below: |
| Amount | of | Devices |
| Per | Contracting | Action |
| Maximum | Number | of | Calendar | Days |
| to | Complete | Delivery | and | Installation |
Up to 100 30 days after receipt of contract
101 ‐ 200 45 days after receipt of contract
201 – 500 60 days after receipt of contract
More than 500 90 day after receipt of contract
| 2. Installation | shall | be | defined | as | device | is | fully | operational | as | ordered, | to | include | network |
| connectivity | and | scanning, | if | required. | The | Contractor | shall | provide | onsite | technical | and | system | |
| analyst | support | and | appropriate | digital | cards/products | to | successfully | connect | devices | to | DLA | ||
| customers’ | networks. |
| 3. Upon | completion | of | device | delivery, | the | Contractor | shall | obtain | customer | signature | and | date | on | ||||
| each | bill | of | lading | (BOL) | or | packing | slip, | and | provide | this | proof | of | delivery | to | the | designated | DLA |
| POC | within | ten | (10) | business | days | after | delivery. | The | Contractor | shall | also | provide | the | ||||
| Installation | Report | (Appendix | #1) | or | a | modified | delivery | schedule | with | serial | numbers | added | to | the | |||
| designated | DLA | POC | within | ten | (10) | business | days | after | delivery | and | installation | have | been |
completed.
| 4. If | a | device | cannot | be | delivered | and | installed | within | the | delivery | time | that | is | given, | the | Contractor |
| shall | notify | the | issuing | Contracting | Officer | as | soon | as | the | delay | is | realized, | of | the | expected | delivery |
| date | for | the | ordered | device(s). |
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 3 of 34
REVISION ‐ As of June 25, 2020
| 5. Regardless | of | installation | date, | all | devices, | including | replacement | devices, | shall | maintain | a | co‐ |
| terminus | Period | of | Performance | (PoP). |
| 6. Upon | installation, | the | Contractor | shall | affix | on | each | device | a | sticker | with | the | following | information: | |||||
| manufacturer’s | name, | model | number, | device | serial | number | and | toll‐free | telephone | number(s) | to | ||||||||
| place | service | maintenance | calls | and | order | consumable | supplies. | Additionally, | the | Contractor | shall | ||||||||
| add | the | PoP | end | date | to | DLA | EMS | sticker | and | affix | to | device. | (DLA | shall | provide | the | DLA | EMS |
stickers.)
7. The Contractor shall provide English‐speaking personnel at the toll‐free number(s) provided.
B. Options to Order Additional Quantities of Devices:
| 1. As | options, | the | Contractor | shall, | at | the | same | unit | price, | provide | up | to | twenty | percent | (20%) | more | ||
| co‐terminus | leased | devices | than | set | forth | at | each | CLIN | of | a | delivery | order; | provided | that | DLA | |||
| exercises | and | issues | its | options, | if | at | all, | prior | to | the | end | of | the | 24th | month | following | the | effective |
| date | of | the | contract. |
V. TRAINING
A. The Contractor shall provide on‐site training, in English, as specified in the contract, to end‐users.
| B. The | Contractor | shall | coordinate | directly | with | each | command’s | POC | listed | on | the | contract | to | establish |
| the | training | schedule. |
C. Training shall include the following:
1. How to operate the basic function keys of the device.
2. How to operate special features including duplexing, enlargements, reductions, and multiple job queues.
3. Diagnosis and resolution of basic device malfunctions, including paper jams.
4. Location and procedures for installing consumables such as paper, toner, staples, etc.
| D. The | Contractor | shall | submit | a | Summary | of | On‐Site | Training | Report | (Microsoft | Excel | format), | listing | |||
| device | serial | number, | personnel | trained | and | date | training | was | completed, | to | the | designated | DLA | POC | ||
| within | five | (5) | business | days | of | training | completion. | Initial | invoice | payment | shall | not | be | released | until | |
| this | report | is | received. |
| E. In | addition | to | on‐site | training, | the | Contractor | shall | provide | a | quick | reference | desk | guide | (single | sheet, | |||
| 8.5” | x | 11” | paper | size, | laminated, | full | color | and | able | to | be | easily | stowed | away | with | the | device). | The |
| contractor | shall | also | provide | a | CD‐ROM/DVD | and/or | web‐based | training | (URL | printed | on | a | sticker | to | ||||
| be | placed | on | the | front | of | the | device) | to | serve | as | follow‐up | training. |
VI. MAINTENANCE
A. Service
| 1. The | Contractor | shall | maintain | each | device | at | a | minimum | 95% | monthly | available | rate. | Maintaining |
| the | devices | includes: |
a. Preventive maintenance
b. Service calls
c. Repairs
d. Troubleshooting
e. Connectivity
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 4 of 34
REVISION ‐ As of June 25, 2020
f. All associated labor and travel
| 2. If | a | malfunction | cannot | be | corrected | during | the | initial | service | call, | the | Contractor | shall | resolve | all |
| issues | no | later | than | ten | (10) | calendar | days | from | date | of | initial | service | call. |
| 3. The | Contractor | shall | provide | English | speaking | service | technician | support | Monday | through | Friday | ||
| from | 8:00 | a.m. | – | 4:30 | p.m. | local | time, | with | the | exception | of | Federal | holidays. |
| 4. Service | for | Non‐Remote | Areas: | Non‐Remote | Areas | are | defined | as | service | locations | being | within | a | |||
| fifty | (50) | mile | radius | commute | of | a | metropolitan | area, | which | for | the | purpose | of | this SOW | is | defined |
| as | a | statistical | area | with | a | population | of | 50,000 | persons | and | above. | For | service | in | non‐remote |
areas:
| a. The | Contractor | shall | respond | to | work | stoppage | situations | within | two | (2) | business | hours | of | ||||
| a | service | call. | Work | stoppage | is | defined | as | a | required | function | of | the | device | (printing, | |||
| copying, | scanning | or | faxing) | is | non‐operational. | A | telephone | call | (unless | it | results | in | solving | ||||
| the | problem) | shall | not | be | deemed | an | acceptable | service | response. | The | service | technician | shall | ||||
| call | the | end‐user | within | an | hour | to | discuss | the | service | problem | and | time | of | arrival. | It | is | |
| estimated | that | 10% | of | service | calls | shall | be | classified | as | “work | stoppage” | across | the | total | |||
| device | population | on | a | yearly | basis. |
| b. The | Contractor | shall | respond | to | non‐work | stoppage | situations | within | four | (4) | business | |||||
| hours | of | a | service | call. | Non‐Work | stoppage | is | defined | as | a | required | function | of | the | device | |
| (printing, | copying, | scanning | or | faxing) | is | degraded. | A | telephone | call | (unless | it | results | in | |||
| solving | the | problem) | shall | not | be | deemed | an | acceptable | service | response. | The | service | ||||
| technician | shall | call | the | end‐user | within | an | hour | to | discuss | the | service | problem | and | time | of |
arrival.
| 5. Service | for | Remote | Areas: | Remote | Areas | are | defined | as | service | locations | being | beyond | a | fifty | |
| (50) mile | radius | commute | of | a | metropolitan | area. | For | service | in | remote | areas: |
| a. The | Contractor | shall | respond | to | work | stoppage | situations | within | four | (4) | business | hours | of | |||||
| a | service | call. | A | telephone | call | (unless | it | results | in | solving | the | problem) | shall | not | be | deemed | an | |
| acceptable | service | response. | The | service | technician | shall | call | the | end‐user | within | an | hour | to | |||||
| discuss | the | service | problem | and | time | of | arrival. | It | is | estimated | that | 10% | of | service | calls | shall | be | |
| classified | as | “work | stoppage” | across | the | total | device | population | on | a | yearly | basis. |
| b. The | Contractor | shall | respond | to | non‐work | stoppage | situations | within | eight | (8) | business | |||||||
| hours | of | a | service | call. | A | telephone | call | (unless | it | results | in | solving | the | problem) | shall | not | be | |
| deemed | an | acceptable | service | response. | The | service | technician | shall | call | the | end‐user | within | ||||||
| an | hour | to | discuss | the | service | problem | and | time | of | arrival. |
| 6. In | the | case | of | devices | cleared | for | CLASSIFIED | material, | the | Contractor’s | repair | technicians | shall | ||
| have | a | Department | of | Defense | (DoD) | security | clearance | equal | to | or | higher | than | the | classification | of |
| the | device | and | be | able | to | provide | verification | when | requested. |
| 7. The | Contractor | shall | be | responsible | for | all | damages | due | to | normal | wear | and | tear | and | loss | or |
| damage | caused | by | the | Contractor | or | its | agents. |
| 8. If | a | device | is | determined | to | be | non‐repairable, | to | include | damaged | devices, | the | Contractor | shall | |
| inform | the | designated | DLA | POC | within | two | (2) | business | days | of | making | this | determination. | The | |
| Contractor | shall | deliver | and | install | a | comparable | replacement | device | within | fifteen | (15) | calendar | |||
| days | from | written | notification | from | the | Contracting | Officer. |
B. Consumable Supplies
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 5 of 34
REVISION ‐ As of June 25, 2020
| 1. The | Contractor | shall | provide | all | consumable | supplies | (including | staples) | necessary | for | the |
| operation | of | the | devices. | Paper | is | excluded | as | a | consumable | supply. |
| 2. The | Contractor | shall | deliver | all | required | consumable | supplies | to | the | designated | locations | listed | on | ||
| the | delivery | schedule | identified | on | the | contract, | within | three | (3) | business | days | after | receipt | of | a |
| request | for | supplies. |
VII. DEVICE RELOCATION
A. For device relocations, the Contractor shall:
| 1. Provide | device | relocation | services, | within | a | 50‐mile | radius, | for | 100% | of | the | total | number | of | devices | |
| ordered, | for | each | year | of | the | specified | period | of | performance. | (For | example, | if | there | are | 100 | |
| devices | ordered, | the | Contractor | shall | provide | relocations | for | up | to | 100 | devices | per | year. | This | could | |
| be | relocating | the | same | device | 100 | times, | relocating | 100 | different | devices | one | time | each | or | any | |
| other | combination | thereof | each | year.) | The | device | relocations | shall | not | require | rigging | or | special | |||
| handling. | Devices | shall | not | be | relocated | without | written | approval | from | the | designated | DLA | POC | |||
| and | shall | be | completed | within | thirty | (30) | calendar | days | after | receipt | of | the | written | request. |
| 2. Include | the | following: | Breakdown | and | packing | of | equipment, | shipping, | uncrating, | re‐installation |
| and | end‐user | training. |
3. Be responsible for any and all repairs that may be required following any relocation performed.
| 4. Upon | completion, | obtain | customer | signature | on | the | Removal/Relocation | Report | contained | within | ||
| Appendix | #2 | and | the | MFD | Hard | Drive | Removal | Record | (Appendix | #3) | if | applicable. |
VIII. TECHNICAL REFRESH
| A. In | the | event | the | Contractor | is | no | longer | able | to | provide | the | products | proposed, | the | Contractor | may, |
| only | after | written | approval | by | the | Contracting | Officer, | remove | the | products | from | the | contract | and | ||
| provide | replacement | products | which | shall | meet | or | exceed | the | Volume | Band | requirements | as | listed | in | ||
| this | SOW, | at | the | contract | price. |
| 1. Replacement | devices | shall | be | newer | technology | than | the | models | they | are | replacing. | If | the | ||
| Contractor | submits | new | models | for | testing, | the | devices | shall | be | “in | production” | and | not | near | “end |
| of | life.” |
| 2. Prior | to | delivery, | if | replacement | devices | have | not | been | previously | tested | by | DLA, | they | shall | be |
| tested | as | outlined | in | section | XV. |
IX. DEVICE REMOVAL
A. For device removal, the Contractor shall:
| 1. Remove | all | devices | and | associated | supplies | within | thirty | (30) | calendar | days | of | contract | expiration |
| or | receipt | of | a | modification | signed | by | the | Contracting | Officer. |
2. Notify the issuing Contracting Officer as soon as any delay in device removal is realized.
| 3. Prior | to | device | removal, | remove | all | hard | drives | and | surrender | them | to | DLA | (or | its | assignee). | Upon |
| completion | of | the | hard | drive | removal, | the | Contractor | shall | obtain | the | required | signatures | on | both | ||
| the | Removal/Relocation | Report | (Appendix | #2) | and | the | MFD | Hard | Drive | Removal | Record | (Appendix | ||||
| #3). | After | the | hard | drive | has | been | removed, | ALL | classification | stickers | shall | be | removed | prior | ||
| to | device | removal/disposal. |
| 4. The | Government | reserves | the | right | to | withhold | final | payment | if | all | devices | are | not | removed | from |
| the | premises | within | thirty | (30) | calendar | days | of | contract | expiration | or | termination. |
| 5. 5. Be | subject | to | payment | of | all | disposal | fees | incurred | by | the | Government | for | any | devices | not | removed |
| within | thirty | (30) | calendar | days | of | termination | or | expiration. | After | this | time | period, | the | devices | ||
| will | be | considered | abandoned. |
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 6 of 34
REVISION ‐ As of June 25, 2020
X. REPORTS
A. The Contractor shall provide the following reports:
1. Installation Report, as referenced in section IV.A.3.
2. Summary of On‐Site Training Report, as referenced in section V.D.
| 3. Device | Listing | Report | (Microsoft | Excel | format) | shall | be | submitted | via | Wide | Area | Work | Flow | ||||
| (WAWF) | to | the | DLA | POC | with | the | monthly | invoice. | The | report | shall | contain | an | accurate | listing | of | |
| all | devices | under | contract | (model, | serial | number, | location). |
4. Removal/Relocation Report, as applicable, as referenced in section VII.A.6 and IX.A.
| B. Upon | request, | the | Contractor | shall | provide | the | following | reports | within | 5 | business | days, | at | no | cost | to |
| the | Government: |
1. Usage Report (Appendix #4) shall be submitted to the DLA POC.
| 2. Response | Time | Report | shall | be | submitted | to | the | DLA | POC | and | the | Contracting | Officer. | This | report | |||
| shall | identify | the | technician’s | response | time, | defined | as | the | time | between | when | the | service | call | is | |||
| placed | and | when | the | technician | arrives | onsite | to | repair | the | equipment. | If | the | issue | is | able | to | be | |
| resolved | on | the | phone, | the | response | time | shall | be | defined | as | the | time | the | service | call | was | placed | |
| and | when | the | issue | was | resolved | over | the | phone. |
| 3. Device | Downtime | Report | shall | be | submitted | to | the | DLA | POC. | This | report | shall | identify | the | time | the | |
| equipment | was | inoperable/non‐functional. | Downtime | is | defined | as | the | time | the | service | call | is | |||||
| placed | notifying | the | Contractor’s | representative | that | the | equipment | is | inoperable/non‐functional | ||||||||
| or | when | the | technician | begins | service | on | the | equipment | if | the | device | is | operable/functional | upon | |||
| arrival. | In | addition, | the | report | shall | include | information | relative | to | the | frequency | of | service | calls, | |||
| production | volume | between | service | calls, | types | of | repairs, | as | well | as | parts | required. |
| 4. Device | Uptime | Report | shall | be | submitted | to | the | DLA | POC | and | the | Contracting | Officer. | This | report | |
| shall | identify | the | time | the | equipment | was | operable | and | available | and | will | be | used | to | verify | the |
| required | minimum | 95% | monthly | available | rate, | as | outlined | in | section | VI.A.1. |
XI. INVOICING
| A. All | invoices | shall | be | submitted | with | the | Device | Listing | Report | via | Wide | Area | Work | Flow | (WAWF) |
| and | shall | be | submitted | in | United | States | Dollars. | The | following | website | provides | additional | |||
| information | regarding | WAWF | including | information | for | “vendors | getting | started” | with | the | system: |
https://wawf.eb.mil/xhtml/unauth/help/help.xhtml.
| B. For | devices | that | are | relocated | or | removed, | invoices | shall | include | the | Removal/Relocation | Report | ||
| (Appendix | #2) | and | the | Hard | Drive | Removal | Record | (Appendix | #3) | and | the | BOL. | Invoices | submitted |
| without | the | applicable | reports | shall | not | be | paid. |
XII. NETWORK FUNCTIONALITY
| A. DoD | policy | prohibits | the | publication | of | network | configuration | information; | therefore, | DoD | |||
| installations | shall | not | fill | out | pre‐installation | site | surveys. | The | required | information | shall | be | |
| provided | at | time | of | installation. |
| B. The | Contractor | shall | provide | devices | that | shall | operate | on | and | coexist | on | a | network | supporting | all | of |
| the | following: |
1. Internet Protocol Version 4 (IPv4), SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 7 of 34
REVISION ‐ As of June 25, 2020
2. Internet Protocol Version 6 (IPv6),
3. A hybrid of IPv4 and IPv6.
C. Support shall be provided for network configurations based on agency hardware/software.
XIII. NETWORK SECURITY
| A. The | Contractor | shall | provide | devices | that | can | be | configured | to | comply | with | the | current | Defense |
| Information | Systems | Agency | (DISA) | Security | Technical | Implementation | Guide | (STIG) | titled | |||||
| Multifunction | Device | and | Network | Printer | STIG | (latest | version | and | release), | available | at: |
https://cyber.mil/.
| B. Contractors | shall | monitor | industry | standard | vulnerability | sites | (e.g. | http://nvd.nist.gov/, | |||||||||
| https://www.us‐cert.gov/ncas/alerts, | http://oval.mitre.org/) | and | take | appropriate | actions | if | their | ||||||||||
| equipment | is | subject | to | a | known | vulnerability. | When | vulnerabilities | are | identified | by | the | Contractor, | ||||
| DLA | or | its | customers, | the | Contractor | shall | provide | remediation | for | distribution | to | all | installed | ||||
| equipment | in | accordance | with | USCYBERCOM | TASKORD | regulations | unless | a | different | time | period | is | |||||
| directed | by | USCYBERCOM | via | DLA. | The | TASKORD | is | For | Official | Use | Only. | The | following | is | authorized | ||
| to | be | quoted | from | the | TASKORD | for | reference: |
| 1. Assured | Compliance | Assessment | Solution | (ACAS) | assigns | severity | scores | of | critical, | high, | medium |
| and | low | to | plug‐in | findings. |
| a. Critical | findings | reflect | discovery | of | a | common | vulnerability | and | exposure | (CVE) | that | poses | |
| significant | risk | to | the | confidentiality, | integrity, | and | availability | of | DODIN | Networks. | Actions | to | |
| mitigate | or | remediate | critical | vulnerabilities | shall | be | initiated | upon | discover | with | the | goal | of |
| mitigation/remediation | within | seven | (7) | calendar | days. |
| b. Findings | with | a | severity | score | of | high | shall | be | addressed | in | the | same | manner | as | vulnerabilities |
| addressed | via | Information | Assurance | Vulnerability | Alert | (IAVA) | directives | and | mitigated | or | |||||
| remediated | within | twenty‐one | (21) | calendar | days | of | discovery. |
| c. Findings | with | severity | scores | of | medium | and | low | shall | be | addressed | in | accordance | with | local |
| Approving | Official | (AO), | Information | System | Security | Manager | (ISSM), | or | Information | System | ||||
| Security | Officer | (ISSO) | guidance | until | further | notice. |
| d. In | all | instances, | DoD | components | shall | consider | exposure | to | threat, | mission | impact, | sensitivity |
| of | data, | and | current | mitigating | security | controls | when | prioritizing | implementation | of | fix |
actions.
| C. In | the | event | remediation | cannot | be | achieved | within | the | mandated | timeline, | the | Contractor | shall | ||
| provide | a | Plan | of | Action | and | Milestones | and | receive | approval | thereof | by | the | Customer’s | agency | |
| Authorizing | Official | or | designee | for | risk | acceptance. |
| D. All | devices | shall | be | International | Organization | for | Standardization | (ISO)/International | Electrotechnical | ||
| Commission | (IEC) | 15408 | (Common | Criteria) | certified | IAW | CNSSP‐11 | using | the | National | Information |
| Assurance | Partnership | (NIAP) | approved | criteria | or | equivalent. |
| 1. A | device | shall | be | acceptable | if | it | is | included | on | either | the | NIAP | CCEVS | Product | Compliant | List |
| (https://www.niap‐ccevs.org/Product/) | or | Common | Criteria | Portal | Certified | Products | list |
(http://www.commoncriteriaportal.org/products/).
| 2. All | devices | shall | have | current | ISO/IEC | 15408 | certification | and | recertification, | if | applicable, | before | ||
| the | Contractor | can | schedule | lab | time. | See | section | XIV. | Guidance | for | Common | Criteria | Maintenance | |
| and | Reevaluation | is | available | at: | https://www.niap‐ |
ccevs.org/documents_and_guidance/ccevs/scheme‐pub‐6.pdf
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 8 of 34
REVISION ‐ As of June 25, 2020
| E. All | devices | shall | be | capable | of | obtaining | accreditation | through | the | Risk | Management | Framework | (RMF) | |||
| for | DoD | Information | Technology | (IT). | As | part | of | this, | the | Contractor | agrees | to | provide | all | requested | |
| information | and | work | in | good | faith | with | DLA | so | the | DLA | customers | can | expeditiously | obtain | RMF | |
| accreditation | prior | to | device | delivery | and | installation. | The | Contractor | shall | also | provide | devices | for | |||
| vulnerability | and | STIG | testing | to | DLA | or | customer’s | site. | The | Contractor | further | agrees | that | if | the | |
| proposed | device(s) | does | not | obtain | RMF | accreditation, | the | contractor | shall | remove | the | device(s). | ||||
| Information | regarding | RMF | is | found | in | Risk | Management | Framework | (RMF) | for | DoD | Information | ||||
| Technology | (IT) | Instruction | 8510.1 | dated | 12 | March | 2014: | |||||||||
| http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf. | In | order | to | maintain | RMF | and | ||||||||||
| STIG | compliance, | devices | are | required | to | have | the | most | up‐to‐date | firmware, | out | outlined | in | section |
II.A.10.
| F. The | Contractor | shall | supply | a | SMARTCARD | Public | Key | Infrastructure | (PKI) | Solution | which | is | compliant | |||
| with | DODI | 8520.03 | and | NIST | FIPS | 201 | (PIV) | standards. | The | contractor | shall | provide | card | readers | that | |
| shall | read | and | process | all | approved | CAC | and | PIV | cards. | The | Contractor | shall | maintain | compliance | with | |
| DoD‐wide | SMARTCARD | and | DoD | PKI | standards, | and | support | all | approved | physical | cards | during | the | full | ||
| lease | period. |
| G. The | contractor | shall | provide | a | SMARTCARD | PKI | Solution | with | SIPRNet | token | capability, | which | is | |||
| compliant | with | DoD | requirements | for | PK‐enabling | and | interoperability | as | set | forth | in | DODI | 8520.02. | |||
| The | Contractor | shall | provide | card | readers | that | shall | read | and | process | all | approved | SIPRNet | token | ||
| cards. | The | Contractor | shall | provide | device | support | systems | that | incorporate | the | use | of | PKI | for | ||
| encryption | of | information | in | transit | or | at | rest. | The | Contractor | shall | provide | devices | that | are | compatible | |
| with | 3.3 | volt | SafeNet | SC650 | token | and | that | are | compatible | with | the | 90Meter | Middleware | solution | for | |
| CAC, | known | as | CAC | Smart | Card | Manager‐90. | The | Contractor | shall | maintain | compliance | with | DoD | wide | ||
| SIPR | and | DoD | PKI | standards, | and | support | all | approved | physical | cards | and | firmware | during | the | full | |
| lease | period. | For | current | DODI | instructions | go | to: |
http://www.dtic.mil/whs/directives/corres/ins1.html.
| H. The | Contractor | shall | ensure | that | CAC/SIPR | token | authentication | is | available | for | scanning, | printing | and |
| copying | and | shall | be: |
1. Capable of digitally signing emails using the senders DoD PKI Certificate(s).
2. Capable of encrypting emails using the receivers DoD PKI Certificate(s).
3. Capable of scan to file on networked devices.
4. In compliance with Homeland Security Presidential Directive‐12 (HSOP‐12).
I. The Contractor shall produce certificates of compliance, if requested.
XIV. TESTING
| A. Unless | previously | tested | and | approved | by | DLA, | all | devices | proposed | in | response | to | the | contract | shall | be |
| tested | for | compliance | with | Network | Security | as | defined | in | section | XIII | after | award. |
| B. The | estimated | time | for | testing | is | twenty | (20) | business | days. | Testing | and | approval | shall | be | performed | |
| by | the | DLA | Information | Operations | EMS | Division | in | conjunction | with | the | Contractor’s | assistance. | The | |||
| Contractor | shall | provide | onsite | engineering | assistance | and | other | support | necessary | to | configure, | setup, | ||||
| and | test | the | equipment | as | needed. |
| 1. DLA | has | agreements | with | our | DoD | customers | to | test | devices | to | meet | DoD | RMF | and | STIG |
| Compliance. | If | all | devices | pass | the | preliminary | testing | process, | DLA | shall | submit | a | compliance | ||
| memorandum | to | the | Contractor | informing | them | that | the | devices | have | passed | the | preliminary | |||
| testing | process. | In | some | cases, | prior | to | being | added | to | the | DLA | customer’s | network, | additional |
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 9 of 34
REVISION ‐ As of June 25, 2020
| certification | procedures | and | testing | shall | be | required | prior | to | risk | acceptance. | If | required | by | DLA, | |
| the | Contractor | shall | deliver | test | devices | to | the | DLA | customer | prior | to | proceeding | with | installation. | |
| DLA | shall | exercise | due | diligence | to | assist | with | technical | mitigation | and | resolve | any | questions | ||
| and/or | concerns | raised | by | that | agency | during | the | testing | review | process. |
| 2. For | devices | ordered | to | be | installed | on | OCONUS | Navy | networks, | the | Contractor | shall | provide | |
| networked | equipment | that | shall | be | tested | to | operate | Outside | the | Contiguous | United | States | ||
| (OCONUS) | Navy | Enterprise | Network | (ONE‐Net) | for | the | "printer, | scanner | and | fax" | functions. | This | ||
| equipment | shall | be | accredited | to | operate | and | added | to | the | ONE‐Net | Approved | Products | List | (APL) |
| prior | to | the | delivery | of | devices. |
| 3. If | the | devices | do | not | pass | any | of | the | testing | procedures | for | any | reason, | DLA | shall | not | proceed | with |
| installation | of | said | devices | at | the | customer | locations | and | DLA | shall | terminate | the | contract. |
C. A device shall not be tested if it cannot be assigned to one of the Volume Bands as outlined in section V.
| D. The | devices | shall | be | delivered | with | all | required | accessories, | software, | firmware, | etc. | Output | paper | |
| handling | accessories | are | not | tested | and | shall | not | be | delivered | to | the | lab. |
E. Approved devices previously submitted to DLA for testing are not required to be re‐tested.
| F. The | Contractor | shall | deliver | the | devices | for | each | Volume | Band | series, | under | each | Functional | Area, | to | ||
| DLA | Information | Operations | J67E | located | at | 430 | Mifflin | Avenue, | Building | 430, | New | Cumberland, | PA | ||||
| 17071, | for | testing, | at | no | cost | to | the | government. | Delivery | coordination | shall | take | place | within | five | (5) | |
| business | days | of | contract | award. |
| G. The | Contractor | shall | resolve | non‐compliance | issues | as | quickly | as | possible. | If | the | issues | cannot | be | |||
| resolved | within | fourteen | (14) | calendar | days, | the | test | shall | be | suspended. | After | the | non‐compliance | ||||
| issues | are | resolved | by | the | Contractor, | the | suspended | session | shall | be | scheduled | when | lab | time | is | next | |
| available. | If | requested | by | DLA, | the | Contractor | shall | remove | their | devices | from | the | lab | to | avoid | delaying | |
| the | next | scheduled | test. |
| H. For | all | devices | tested | and | placed | on | the | DLA | contract, | the | Contractor | shall | collaborate | with | the | DLA |
| POC | to | develop | the | testing | results | package. | The | Contractor | shall | develop | the | device | Implementation | |||
| Guide. | The | Implementation | Guide | shall | provide | step‐by‐step | instructions | and | screenshots | to | configure | |||||
| the | devices | in | accordance | with | the | testing | results. | Government | acceptance | of | the | Implementation | Guide | |||
| is | at | the | discretion | of | the | DLA | EMS | Division. |
| I. The | security | requirements | set | forth | in | this | SOW | are | minimum | device | specifications | and | have | been | |
| identified | as | the | basic | requirements | common | across | Government | agencies. | These | are | the | minimum | |||
| security | requirements | applicable | to | all | devices | awarded | under | this | contract. | Each | ordering | activity | may | ||
| have | its | own | hardware/software | acceptance | processes. | All | devices | shall | be | subject | to | ordering | activity | ||
| hardware/software | evaluation | processes. | If | the | device | fails | a | security | evaluation, | the | Contractor | may | |||
| select | a | different | technology | or | mitigate | the | failed | controls | to | fulfill | this | requirement. | The | Contractor | |
| shall | be | available | to | meet | with | the | information | technology | (IT) | and | security | personnel | at | a | mutually |
| convenient | time | during | the | evaluation | process, | and | shall | identify | a | mutually | acceptable | solution. | The | ||
| Contractor | shall | provide | the | necessary | equipment | or | expertise | to | complete | security | testing | and | |||
| integration | into | the | existing | environment. | The | customer | agency | may | require | the | Contractor | to | ship | ||
| devices | to | a | specific | location | for | testing | at | time | of | award. |
| J. If, | during | the | life | of | the | contract, | a | requirement | in | section | XII | and | XIII | is | changed, | updated | or | revised, |
| the | Contractor | shall | comply | with | the | most | current | version | of | the | requirement. |
| K. The | Contractor | shall | remove | all | hardware | from | the | DLA | test | lab | within | fourteen | (14) | calendar | days |
| upon | notification | of | test | completion. |
XV. SUPPLY CHAIN RISK MANAGEMENT
| A. As | part | of | its | quote, | the | Contractor | shall | provide | written | documentation | demonstrating | how | the | |||
| integrity | and | security | of | all | equipment, | components | thereof, | repair | parts | and | consumables | it | will | |||
| provide | and/or | use | in | performing | this | contract | will | meet | the | standards | set | forth | in | National | Institute | of |
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 10 of 34
REVISION ‐ As of June 25, 2020
| Standards | and | Technology | (NIST) | Special | Publication | 800‐61. | This | documentation | shall | clearly | |||
| demonstrate | how | the | Contractor | is | taking | effective | measures | to | mitigate | the | risks | of | foreign |
| intelligence | services, | terrorist | groups, | or | others | from | inserting | unwanted | functionality | into | the | supplies | |
| and/or | services | DLA | receives | through | this | contract. | Additionally, | this | documentation | shall | provide | ||
| specific | details | of | what— |
| 1. Policies | the | Contractor | has | in | place | to | prevent | both | (a) | the | use | of | counterfeit | or | altered | equipment, |
| components | thereof, | consumables | and | parts | and | (b) | their | introduction | into | the | Contractor’s | supply |
chain;
| 2. Security | procedures | the | Contractor | uses | to | track | the | chain | of | custody | of | equipment, | components | ||
| thereof, | consumables | and | parts, | to | include | while | this | material | is | in | storage | and | in | transit; | and |
| 3. Steps | the | Contractor | takes | to | ensure | the | integrity | and | authenticity | of | new, | refurbished | or |
| remanufactured | equipment, | components | thereof, | repair | parts | and | consumables | to | prevent | ||||
| tampering | so | they | will | perform | according | to | specifications | without | additional | unwanted |
functionality.
| B. The | Contractor | shall | continuously | meet | the | standards | of | NIST | Special | Publication | 800‐61 | while | taking | |
| effective | measures | to | mitigate | the | risks | of | foreign | intelligence | services, | terrorist | groups, | or | others | from |
| inserting | unwanted | functionality | into | the | supplies | and/or | services | provided | through | this | contract. | |||
| Upon | request, | the | Contractor | shall | provide | written | documentation | meeting | all | requirements | set | forth | ||
| in | part | A, | above. |
XVI. ENTERPRISE MANAGEMENT TOOL
| A. The | Contractor | shall | provide | an | Enterprise | Management | Tool | that | manages | devices. | The | |
| management/monitoring | software | tool | shall | reside | within | the | customers’ | network | in | order | to | monitor, |
| manage | and | generate | usage | to | facilitate | continued | fleet | optimization | reports. |
| B. The | Enterprise | Management | Tool | shall | use | SNMP | V3. | The | management | tool | shall | monitor | meter | reads, | |
| volume, | usage, | supply | levels, | and | issue | notifications/alerts | about | device | status. | The | notifications/alerts | ||||
| shall | notify | designated | personnel | when | to | order | consumables | and | request | maintenance/repair |
services.
XVII. INSTALLATION SECURITY REQUIREMENTS
| A. The | Contractor | shall | comply | with | all | rules | and | regulations | to | obtain | Government | installation | access | in |
| order | to | meet | all | response | times | identified | within | the | SOW. |
| B. The | Contractor | shall | comply | with | Government | base | access | requirements | as | set | forth | in | the | base/ |
| command | regulations. |
| C. The | Contractor | shall | be | responsible | for | any | and | all | fees | associated | with | the | application | process | and/or |
| enrollment | to | access | any | installation | or | facility.. |
| D. For | devices | cleared | for | CLASSIFIED | material, | the | Contractor’s | repair | technicians | shall | have | a | DoD | ||
| security | clearance | equal | to | or | higher | than | the | classification | of | the | device | and | shall | provide | verification |
| when | requested. |
XVIII. GENERAL CONDITIONS
| A. The | Contractor | shall | assign | a | single | point | of | contact | (POC) | to | coordinate | with | the | Contracting | Officer | in | ||
| all | aspects | of | this | contract | within | 3 | business | days | of | receipt | of | the | award. | The | Contractor | shall | provide | |
| its | assigned | POC’s | name, | title, | business | address, | phone | number | and | address | to | the | Contracting |
Officer.
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 11 of 34
REVISION ‐ As of June 25, 2020
| B. The | Contractor | shall | comply | with | the | Health | Insurance | Portability | and | Accountability | Act | (HIPAA) |
| when | installing | devices | at | Government | medical | sites. |
| C. The | Contractor | shall | comply | with | the | Section | 508 | accessibility | requirements. | By | submission | of | its | offer, | ||
| the | Contractor | affirms | that | its | Electronic | Information | Technology | (EIT) | supplies | and | services | are | ||||
| accessible | as | outlined | in | the | law, | the | standard, | and | FAR | Subpart | 39.2. | The | Contractor | shall | complete | the |
| Voluntary | Product | Accessible | Template | (VPAT®) | document | (Appendix | #5). | If | applicable, | Contractors | ||||||
| shall | indicate | where | their | Section | 508 | EIT | compliance | information | is | available | for | review | (e.g., | |||
| Contractor’s | website | or | other | location | the | Contracting | Officer | can | access). | The | Contracting | Officer | may | |||
| require | a | demonstration | of | Section | 508 | compliance | prior | to | award. |
XIX. APPENDICES
A. Appendix #1: Installation Report
B. Appendix #2: Removal/Relocation Report
C. Appendix #3: Hard Drive Removal Record
D. Appendix #4: Usage Report
E. Appendix #5: VPAT® Template
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 12 of 34
REVISION ‐ As of June 25, 2020
Appendix #1 INSTALLATION REPORT
Activity Name Customer Address
Customer POC Phone # Customer POC Email
Contract #
CLIN# Manufacturer Model # Serial # Install
Date
Building
Number
Floor Number/ Room Number
Continue on the back, if needed. Note: A Delivery Schedule or Spreadsheet can be used as an attachment to this install report.
Customer Accepting Receipt of Device (Print): Customer Signature
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 13 of 34
REVISION ‐ As of June 25, 2020
CLIN# Manufacturer Model # Serial # Install
Date Building Number
Floor Number/ Room Number
(Page 2 – Appendix #1)
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 14 of 34
REVISION ‐ As of June 25, 2020
Appendix #2 REMOVAL/RELOCATION REPORT
Activity Name Customer Address
Customer POC Phone # Customer POC Email
Contract #
CLIN# Manufacturer Model # Serial # Date Building# / Floor # / Room #
Continue on the back, if needed. Note: A Delivery Schedule or Spreadsheet can be used as an attachment to this install report.
*HARD DRIVE REMOVAL (SIGNATURES REQUIRED)*
Customer Approving Removal of Device (Print Name):
Must be the EMS DLA Information Operations POC, or designated representative.
Customer Signature
Information Assurance Manager (IT) Receipt of HD (Print
Name):
Information Assurance Manager (IT)
Signature
Contractor Technician (Print Name): Technician Signature
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 15 of 34
REVISION ‐ As of June 25, 2020
CLIN# Manufacturer Model # Serial # Date Building# / Floor # / Room #
(Page 2 ‐ Appendix #2)
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 16 of 34
REVISION ‐ As of June 25, 2020
Appendix #3 Equipment Management Solutions Hard Drive Removal Record
Form log number
FY ‐ SEQ#
DLADCSVC ‐ ‐
Contract number
Customer (Agency/Command)
Drive manufacturer and model
Hard drive serial number
MFD serial number
Date removed
Printed name of technician removing hard drive
Signature of technician removing hard drive
Drive classification ☐ Classified (up to Secret) ☐ Unclassified (CUI)
Hard drive disposition
☐ Retained by customer ☐ Shipped to DLA Information Operations
☐ Shipped to NSA
Printed name of EMS Division representative accepting drive for DLA Information Operations or customer accepting drive
Signature of EMS Division representative accepting drive for DLA information Operations or customer accepting drive
Printed name/title of person sanitizing hard drive
Signature of person sanitizing hard drive
Date destroyed
Printed name/title verification after Degaussing and Crushing
Signature for verification after degaussing and crushing
Degausser/crusher location ☐ DSI HD‐1T (Phil) ☐ EM/Garner Model TS‐1 (NOR)
☐ SEM Model 0101(Phil) ☐ SEM Model 0101(NOR)
Post‐Sanitization destination (recycling center)
Contact phone number to degausser operator and verification personnel
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 17 of 34
REVISION ‐ As of June 25, 2020
Appendix #4 USAGE REPORT
Monochrome Color
Contract
Model Serial # Install Date
(MM/DD/YYYY)
Beginning
Meter
Ending
Meter Usage
Beginning
Meter
Ending
Meter Usage
Was Meter
Read
Estimated?
(Yes/No)
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 18 of 34
REVISION ‐ As of June 25, 2020
Appendix #5
[Company] Accessibility Conformance Report
(Based on VPAT® Version 2.4)
Name of Product/Version:
Report Date:
Product Description:
Contact Information:
Notes:
Evaluation Methods Used:
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
| Standard/Guideline | Included | In | Report | |||||||
| Web | Content | Accessibility | Guidelines | 2.0 | Level | A | (Yes | / | No | ) |
| Level | AA | (Yes | / | No | ) |
| Level | AAA | (Yes | / | No | ) |
| Web | Content | Accessibility | Guidelines | 2.1 | Level | A | (Yes | / | No | ) | |
| Level | AA | (Yes | / | No | ) | ||||||
| Level | AAA | (Yes | / | No | ) |
| Revised | Section | 508 | standards | published | January | 18, | 2017 | and | corrected |
| January | 22, | 2018 |
(Yes / No )
| EN | 301 | 549 | Accessibility | requirements | suitable | for | public | procurement | of | ICT |
| products | and | services | in | Europe, | ‐ | V3.1.1 | (2019‐11) |
(Yes / No )
Terms
The terms used in the Conformance Level information are defined as follows:
| Supports: | The | functionality | of | the | product | has | at | least | one | method | that | meets | the | criterion | without | known |
| defects | or | meets | with | equivalent | facilitation. |
| Partially | Supports: | Some | functionality | of | the | product | does | not | meet | the | criterion. | ||||||
| Does | Not | Support: | The | majority | of | product | functionality | does | not | meet | the | criterion. | |||||
| Not | Applicable: | The | criterion | is | not | relevant | to | the | product. | ||||||||
| Not | Evaluated: | The | product | has | not | been | evaluated | against | the | criterion. | This | can | be | used | only | in | WCAG |
2.0 Level AAA.
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 19 of 34
REVISION ‐ As of June 25, 2020
Revised Section 508 Report Notes:
Chapter 3: Functional Performance Criteria (FPC) Notes:
Criteria Conformance Level Remarks and Explanations
| 302.1 | Without | Vision. | ||||||||||
| Where | a | visual | mode | of | operation | is | provided, | ICT | shall | provide | at | |
| least | one | mode | of | operation | that | does | not | require | user | vision. | ||
| 302.2 | With | Limited | Vision. | |||||||||
| Where | a | visual | mode | of | operation | is | provided, | ICT | shall | provide | at | least |
| one | mode | of | operation | that | enables | users | to | make | use | of | limited | vision. |
| 302.3 | Without | Perception | of | Color. | Where | a | visual | mode | of | operation | is | |
| provided, | ICT | shall | provide | at | least | one | visual | mode | of | operation | that | |
| does | not | require | user | perception | of | color. | ||||||
| 302.4 | Without | Hearing. | ||||||||||
| Where | an | audible | mode | of | operation | is | provided, | ICT | shall | provide | at | |
| least | one | mode | of | operation | that | does | not | require | user | hearing. | ||
| 302.5 | With | Limited | Hearing. | |||||||||
| Where | an | audible | mode | of | operation | is | provided, | ICT | shall | provide | at | |
| least | one | mode | of | operation | that | enables | users | to | make | use | of | limited |
hearing.
| 302.6 | Without | Speech. | |||||||||
| Where | speech | is | used | for | input, | control, | or | operation, | ICT | shall | |
| provide | at | least | one | mode | of | operation | that | does | not | require | user |
speech.
| 302.7 | With | Limited | Manipulation. | Where | a | manual | mode | of | operation | |||
| is | provided, | ICT | shall | provide | at | least | one | mode | of | operation | that | does |
| not | require | fine | motor | control | or | simultaneous | manual | operations. | ||||
| 302.8 | With | Limited | Reach | and | Strength. | |||||||
| Where | a | manual | mode | of | operation | is | provided, | ICT | shall | provide | at | |
| least | one | mode | of | operation | that | is | operable | with | limited | reach | and | |
| limited | strength. | |||||||||||
| 302.8 | With | Limited | Reach | and | Strength. | |||||||
| Where | a | manual | mode | of | operation | is | provided, | ICT | shall | provide | at | |
| least | one | mode | of | operation | that | is | operable | with | limited | reach | and | |
| limited | strength. | |||||||||||
| 302.9 | With | Limited | Language, | Cognitive, | and | Learning | Abilities. | ICT | ||||
| shall | provide | features | making | its | use | by | individuals | with | limited | |||
| cognitive, | language, | and | learning | abilities | simpler | and | easier. |
Chapter 4: Hardware Notes:
Criteria Conformance Level Remarks and Explanations
| 402.1 | General. | (Closed | Functionality | ) | |||||
| ICT | with | closed | functionality | shall | be | operable | without | requiring | the |
| user | to | attach | or | install | assistive | technology | other | than | personal |
| headsets | or | other | audio | couplers, | and | shall | conform | to | 402. |
Heading cell – no response required Heading cell – no response required
| 402.2.1 | Information | Displayed | On‐Screen. | ||||||
| Speech | output | shall | be | provided | for | all | information | displayed | on‐ |
screen.
| 402.2.2 | Transactional | Outputs. | |||||||||
| Where | transactional | outputs | are | provided, | the | speech | output | shall | |||
| audibly | provide | all | information | necessary | to | verify | a | transaction. | |||
| 402.2.3 | Speech | Delivery | Type | and | Coordination. | ||||||
| Speech | output | shall | be | delivered | through | a | mechanism | that | is | readily | |
| available | to | all | users, | including, | but | not | limited | to, | an | industry | standard |
| connector | or | a | telephone | handset. | Speech | shall | be | recorded | or | digitized | |
| human, | or | synthesized. | Speech | output | shall | be | coordinated | with |
SP7000-20-Q-1060 Attachment 1 - Statement of Work (SOW) Page 20 of 34
REVISION ‐ As of June 25, 2020
Criteria Conformance Level Remarks and Explanations
| information | displayed | on | the | screen. | |||||||||
| 402.2.4 | User | Control. | |||||||||||
| Speech | output | for | any | single | function | shall | be | automatically | |||||
| interrupted | when | a | transaction | is | selected. | Speech | output | shall | be | ||||
| capable | of | being | repeated | and | paused. | ||||||||
| 402.2.5 | Braille | Instructions. | |||||||||||
| Where | speech | output | is | required | by | 402.2, | braille | instructions | for | ||||
| initiating | the | speech | mode | of | operation | shall | be | provided. | Braille | shall | |||
| be | contracted | and | shall | conform | to | 36 | CFR | part | 1191, | Appendix | D, | ||
| Section | 703.3.1. | ||||||||||||
| 402.3.1 | Private | Listening. | |||||||||||
| Where | ICT | provides | private | listening, | it | shall | provide | a | mode | of | |||
| operation | for | controlling | the | volume. | Where | ICT | delivers | output | by | an | |||
| audio | transducer | typically | held | up | to | the | ear, | a | means | for | effective | ||
| magnetic | wireless | coupling | to | hearing | technologies | shall | be | provided. | |||||
| 402.3.2 | Non‐private | Listening. | |||||||||||
| Where | ICT | provides | non‐private | listening, | incremental | volume | control | ||||||
| shall | be | provided | with | output | amplification | up | to | a | level | of | at | least | 65 |
| dB. | A | function | shall | be | provided | to | automatically | reset | the | volume | to | ||
| the | default | level | after | every | use. | ||||||||
| 402.4 | Characters | on | Display | Screens. | |||||||||
| At | least | one | mode | of | characters | displayed | on | the | screen | shall | be | in | a |
| sans | serif | font. | Where | ICT | does | not | provide | a | screen | enlargement | |||
| feature, | characters | shall | be | 3/16 | inch | (4.8 | mm) | high | minimum | based | |||
| on | the | uppercase | letter | “I”. | Characters | shall | contrast | with | their | ||||
| background | with | either | light | characters | on | a | dark | background | or | dark | |||
| characters | on | a | light | background. | |||||||||
| 402.5 | Characters | on | Variable | Message | Signs. | ||||||||
| Characters | on | variable | message | signs | shall | conform | to | section | 703.7 | ||||
| Variable | Message | Signs | of | ICC | A117.1:2009. | ||||||||
| 403.1 | Biometrics | ||||||||||||
| Where | provided, | biometrics | shall | not | be | the | only | means | for | user | |||
| identification | or | control. | |||||||||||
| 404.1 | Preservation | of | Information | Provided | for | Accessibility | |||||||
| ICT | that | transmits | or | converts | information | or | communication | shall | not | ||||
| remove | non‐proprietary | information | provided | for | accessibility | or | shall | ||||||
| restore | it | upon | delivery. | ||||||||||
| 405.1 | Privacy. | ||||||||||||
| The | same | degree | of | privacy | of | input | and | output | shall | be | provided | to | all |
| individuals. | When | speech | output | required | by | 402.2 | is | enabled, | the | ||||
| screen | shall | not | blank | automatically. | |||||||||
| 406.1 | Standard | Connections | |||||||||||
| Where | data | connections | used | for | input | and | output | are | provided, | at | |||
| least | one | of | each | type | of | connection | shall | conform | to | industry | |||
| standard | non‐proprietary | formats. | |||||||||||
| 407.2 | Contrast. | ||||||||||||
| Where | provided, | keys | and | controls | shall | contrast | visually | from | |||||
| background | surfaces. | Characters | and | symbols | shall | contrast | visually | ||||||
| from | background | surfaces | with | either | light | characters | or | symbols | on | a | |||
| dark | background | or | dark | characters | or | symbols | on | a | light | background. | |||
| 407.3.1 | Tactilely | Discernible. | |||||||||||
| Input | controls | shall | be | operable | by | touch | and | tactilely | discernible | ||||
| without | activation. | ||||||||||||
| 407.3.2 | Alphabetic | Keys. | |||||||||||
| Where | provided, | individual | alphabetic | keys | shall | be | arranged | in | a | ||||
| QWERTY‐based | keyboard | layout | and | the | ‘‘F’’ | and | ‘‘J’’ | keys | shall | be | |||
| tactilely | distinct | from | the | other | keys. | ||||||||
| 407.3.3 | Numeric | Keys. |
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