Attachment 1 - Statement of Work (SOW).pdf

Fairchild AFB, WA SOW Version 2

Date: 19 Dec 2024

STATEMENT OF WORK (SOW)

Long Distance Telecommunication Services (LDTS)

FAIRCHILD AFB, WA

VERSION: 2.0

19 December 2024

Table of Contents

1. INTRODUCTION

1.1. Objective

2. SCOPE

2.1. OUTAGES

2.1.1. Scheduled Outage

2.1.2. Unscheduled Outages

2.1.3. Outage Procedures

2.1.4. Outage Priority, Restoration of Service, and Maintenance

2.1.4.1. High Priority Outage

2.1.4.2. Medium Priority Outage

2.1.4.3. Low Priority Outage

2.2 Inspection

2.3. Grade of Service

3. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

4. GENERAL REQUIREMENTS

4.1. Personnel

4.2. Government Emergency Telecommunications Service

4.3. Installation and Cutover

4.4. Safety, Health and Fire Protection Requirements

4.5 Continuation of Mission Essential Services During Crisis

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

5.2. Direct-Inward-Dialing (DID) Directory Numbers

5.3.1. Commercial Subscriber Lines

5.9. Public Listings

5.12. E911 Compatibility

5.13. Special Services

5.14. Service Routing

APPENDIX 2 - DEFINITIONS & ACRONYMS

1. INTRODUCTION

1.1. Objective

This requirement will provide essential Long-Distance Telecommunications Services (LDTS) and features supporting Fairchild AFB, WA. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This requirement will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide long distance and toll-free access to the designated circuit demarcation point(s) identified in Appendix 1 to this SOW. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the long-distance exchange shall also include operator assistance functions. These services shall not include residential or business services for non- Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for long distance exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames.

The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1. OUTAGES

2.1.1. Scheduled Outage

The Contractor shall notify the Government POC of any scheduled outage that will affect any TS. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, Government upon Government user work schedules. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption;

• Duration;

• Start and stop times;

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

2.1.2. Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) and Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP and Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption;

• Duration;

• Start and stop times;

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e.

beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

2.1.4.1. High Priority Outage

2.1.4.1.1. A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are completely destroyed. The Contractor shall respond onsite to the outage NLT one hour of receipt of notification by the CFP or Government POC and advise the CFP and Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or Government POC with updates NLT every four-hours on the status of restoration actions.

2.1.4.1.2. The following defines a high priority outage:

• Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

- Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (DCR) exceeds 50% of system capacity

- Loss of greater than 75% of total call handling capability of any legacy analog communications system

2.1.4.2. Medium Priority Outage

2.1.4.2.1. A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NLT 24-hours after receiving notification by the Government POC.

2.1.4.2.2. The following defines a medium priority outage:

• Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 75% of system capacity

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR is greater than 5% but less than 50% of system capacity

- Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

2.1.4.3. Low Priority Outage

2.1.4.3.1. A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT five working days of notification by the Government POC. All future references to days shall indicate working days unless otherwise noted.

2.1.4.3.2. The following defines a Low Priority Outage:

• Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR) falls below 90% of system capacity

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR exceeds greater than 1% but less than 10% of system capacity

- Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system

2.2. Inspection

The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.3. Grade of Service

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. The Contractor shall be responsible for safeguarding all Government property provided for its use. The Contractor shall secure Government facilities, property, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.

3.2. The Government will coordinate with Contractor to provide adequate rack and floor space to accommodate Contractor-provided relay rack(s), at each demarcation point.

Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications.

In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. The Government will also provide wall space as needed.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service

Government Emergency Telecommunications Service (GETS) will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government. The Contractor shall not provide 10-10 dial around for this LTS.

4.3. Installation and Cutover

In the event that the award is made to the incumbent contractor and no installation/cutover plans are required, then this SOW section shall not apply.

In the event the award is made to a non-incumbent contractor or new equipment needs to be installed, the incoming Contractor shall develop an installation and cutover plan for submittal to the Government with their technical proposal. This plan shall include installation of the initial required services for cutover of long-distance requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the incumbent’s equipment is no longer needed and may be removed by the incumbent. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

4.3.1. Installation Plan. The Installation Plan shall contain, at a minimum, the following site specific information:

a. Description of new equipment to be installed (include any site support required to support this installation);

b. Detailed location of equipment to be installed;

c. Floor Plan Layout; and

d. Installation schedule.

4.3.2. Cutover Plan. The Cutover Plan shall, at a minimum, contain the following site specific information:

a. Conditions/Support required being in place prior to the start of cutover;

b. A detailed listing of actions/events that must occur for successful cutover of all items identified in the Appendix 1;

c. A listing of the awarded Contractor responsibilities;

d. A listing of Government responsibilities;

e. A dialing test plan to ensure ported numbers work correctly; and

f. A dialing test to access the GETS.

4.4. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

Contractor will abide by and adhere to all OSHA, EIA/TIA, NFP, NEC, BICSI standards.

4.5 Continuation of Mission Essential Services During Crisis.

IAW Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.237.7023, it is determined that the O&M services in SOW section 1.3 are essential for Contractor performance during a crisis situation. In the event of a crisis, additional areas may be identified by the CO. The Contractor may be required to support base mission changes;

major or minor BTS infrastructure modifications; and other support requirements necessary for the BTS to meet mission requirements. Base exercises or actual ongoing base security events frequently interrupt missions. Support requirements may originate from technology changes, hardware and software systems upgrade, reconfigurations, new or additional equipment, local area network (LAN) cable installations and upgrade, and Dial Central Office (DCO) reconfigurations. This includes routing/diversity requirements and any other environmental changes that could impact or alter the base BTS. The contractor must deliver a plan to provide mission essential services within 30 days of contract award.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of long distance/toll-free commercial communications services for Fairchild AFB, WA at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

The Government telephone switching system is identified as an Avaya CM10.1 located in Building 2248B at 110 N. Foulois Ave, Fairchild AFB, WA 99011.

Cutover for this site is: 30 days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NLT five days after contract award.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

NPA- NXX-XXXX DID Directory Numbers

(509) 247-1000 to 5999 5000

(509) 247-7000 to 9999 3000

TOTAL 8000

5.3. Exchange and Access Lines. Not Applicable

5.3.1. Commercial Subscriber Lines.

(NPA)-NXX-

XXX

Type Services and Optional Features

Demarcation Organization & End

Demarcation Location Example

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

7 W Arnold, Bldg 2040, Fairchild

WA 99011

92 CS/SCM, 7 W

Arnold, Bldg 2040, Fairchild WA 99011

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

7 W Arnold, Bldg 2040, Fairchild

WA 99011

92 CS/SCM, 7 W

Arnold, Bldg 2040, Fairchild WA 99011

(509)747-

Analog Basic Services (BS), Flat Rate (FR)

7 W Arnold, Bldg 2040, Fairchild

WA 99011

92 CS/SCM, 7 W

Arnold, Bldg 2040, Fairchild WA 99011

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

110 N Foulois Ave, Bldg

2248B, MDF,

Fairchild WA 99011

92 ARW/CP, Bldg 2140, Fairchild AFB

WA 99011

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

110 N Foulois Ave, Bldg 2248B, MDF, Fairchild WA 99011

MOS/MXOOM,

Bldg 2140, Fairchild

AFB WA 99011

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

110 N Foulois Ave, Bldg 2248B, MDF, Fairchild WA 99011

92 CS/SCM, 7 W

Arnold, Bldg 2040, Fairchild WA 99011

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

110 N Foulois Ave, Bldg 2248B, MDF, Fairchild WA 99011

92 CS/SCM, 7 W

Arnold, Bldg 2040, Fairchild WA 99011

(509)325-

Analog Basic Services (BS), Flat Rate (FR)

4002 W Houston, Spokane WA 99208 (Ft Wright Well)

92 CES/CEOE. 100

W Ent St Bldg 2451

(509)325-

Analog Basic Services (BS), Flat Rate (FR)

4002 W Houston, Spokane WA 99208 (Ft Wright Well)

92 CES/CEOE, 100

W. Ent St.

Bldg 2451

(509)363-

Analog Basic Services (BS), Flat Rate (FR)

9000 Spokane International Airport Dr, 9000 Spokane International Airport Dr, Spokane WA

Spokane WA 99224-9437 Telco Rm

99224-9437

(509)363-

Analog Basic Services (BS), Flat Rate (FR)

9000 Spokane International Airport Dr, Spokane WA 99224-9437 Telco Rm

9000 Spokane International Airport Dr, Spokane WA 99224-9437

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

7 W Arnold, Bldg 2040, Fairchild

WA 99011

92 CES/CEF Fire protection Flight B-3, 1001 W. Boston Ave (Alternate 911 Line)

(509)244-

Analog Basic Services (BS), Flat Rate (FR)

7 W Arnold, Bldg 2040, Fairchild

WA 99011

92 CES/CEF Fire Protection Flight B-3, 1001 W. Boston Ave (Alternate 911 Line)

5.3.2. Toll Free Lines. Not Applicable

5.4. Local Exchange and Access Trunks. Not Applicable

5.4.1. Local Exchange Access Analog Trunks. Not Applicable

5.4.2. Local Exchange Access Digital Trunks. Not Applicable

5.5. Long Distance Trunks

ISDN PRI

Circuit ID

D- Channel

IC

B-Channel

Qty & Signaling:

(PRI

Q.931)

OG

B-Channel

Qty & Signaling:

(PRI

Q.931)

2-Way Channel B- Channel

Qty & Signaling

(PRI Q.931):

Demarcation

PRI # 1 1 23 110 N Foulois Ave, Bldg 2248B, MDF, Fairchild

AFB WA 99011

PRI # 2 1 23 110 N Foulois Ave, Bldg 2248B, MDF, Fairchild

AFB WA 99011

PRI # 3 1 23 110 N Foulois Ave, Bldg

AFB WA 99011

PRI # 4 1 23 110 N Foulois Ave, Bldg

AFB WA 99011

5.5.1. Analog FX Line/Trunks. Not Applicable

5.5.2. Foreign Exchange Digital Trunks. Not Applicable

5.6. Transport Channels. Not Applicable

5.7. Data Point-to-Point Circuits. Not Applicable

5.8. Circuit Extension. Not Applicable

5.9. Public Listings.

Description Qty Public Listing, Government Section 5 Foreign Listing, Government Section 2

5.10. Telephone Directories. Not Applicable

5.11. Diversity/Diverse Routing. Not Applicable

5.12. E911 Compatibility

The Contractor shall provide configuration diagrams to show access to 911/E911 services, where available, through the local city or county emergency services organization.

On base 247xxxx numbers dialing 911 are routed to both the Fire Department and Base Security Forces. Cell phones and commercial numbers are routed to Spokane County 911 first and then forwarded to our base 911 system answered by both Fire and Security personnel.

5.13. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.14. Service Routing

Contractor shall submit a service routing diagram (referencing Appendix Diagrams 1 and 2 for examples) and /or service routing descriptions in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Foreign Exchange

Trunk

Foreign City DCO 583 Claire Blvd

Outside Local LATA

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange

Carrier (CLEC) Dial Central Office (DCO)

Main Site DCO 1234 AF Road, Any Base, USA

GOVT

SWITCH

GOVT

MDF

# of PRIs and DIDs

Police Dept

Voice Grade Hotline

Remote Switch/PBX

# of BRI and CSL

# of BRI and CSL

# of PRIs and DIDs

Diagram 1

TRADITIONAL

LEGACY

Off Premi se

Off

Govt Quarte rs Apple

Pum p Hou se

2 - Wired Alarm

Medica l

Facility

4 - Wired Data

Diagram 2

UTILIZING SIP TRUNKING

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided BRI

CPE (SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Legacy

Services & Equipment

Multifunction Edge Router

Edge Boundary Controller (if available)

SOW Version 1

Date: 3 Dec 2024

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

TERM DEFINITION

Appendix 1 Defines the Fairchild AFB, WA requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

(As defined by International Telecommunication Union) The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed.

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines (CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

TERM DEFINITION

Customer Premise Equipment (CPE)

Customer-premises equipment or customer-provided equipment (CPE) is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider.

Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the SOW.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

(As defined by International Telecommunication Union). The fractionalized amount of calls that experience a lost connection after a successful initial call establishment.

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

The Edge Boundary Controller is a Customer Provided Network Node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government Emergency Telecommunications Service (GETS)

GETS is a White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non-Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate telecommunication means has significantly decreased. The servicing LEC must have NPA

(710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX- XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government.

Web link: http://gets.ncs.gov/

Incumbent Local Exchange Carrier

(ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

http://gets.ncs.gov/

Interconnection Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Intra LATA Local toll service (also called intra-LATA, local long distance, or regional toll service) provides calling within a geographic area known as a Local Access and Transport Area (LATA). Per-minute toll charges usually apply to these calls.

Local Exchange Access and Service Areas

The local exchange access service areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra- LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring Charges

A one-time fee in accordance with the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

(As defined by Internet Assigned Numbers Authority & Request for Comments) a communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real- Time Systems over an IP Based Unified Communication System

Session Initiation Protocol (SIP) Trunking

SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service Based on the Session Initiation Protocol (SIP) by which Internet telephone service providers (ITSPs)

SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

TABLE B ACRONYMS:

ACRONYM EXTENDED

AF Air Force AFI Air Force Instruction BRI Basic Rate Interface BS Basic Services BTN Billing Telephone Number CSSR Call Setup Success Rate CFP Communications Focal Point CLEC Competitive Local Exchange Carrier CO Contracting Officer CPE Customer Premise Equipment CSA Communication Service Authorization CSL Commercial Subscriber Lines CSO Communications Services Officer DCO Dial Central Office DCR Dropped Call Rate DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense

DP Dial Pulse DSN Defense Switching Network DSX Digital Signal Cross-Connect DTMF Dual Tone Multi-Frequency EBC Edge Boundary Controller FCC Federal Communications Commission FD Full Duplex FR Flat Rate FX Foreign Exchange GETS Government Emergency Telecommunications Service GS Ground Start HD Half Duplex IAW In Accordance With IC Incoming ILEC Incumbent Local Exchange Carrier ISDN Integrated Services Digital Network IT Information Technology LATA Local Access Transport Area LS Loop Start MF Multi-Frequency MDF Main Distribution Frame MR Measured Rate NCS National Communications System NS/EP National Security and Emergency Preparedness NGO Non-Governmental Organization NLT No Later Than OEM Original Equipment Manufacturer OG Outgoing POC Point of Contact PRI Primary Rate Interface PUC Public Utility Commission PSTN Public Switched Telephone Network RPL Restoration Priority List SIP Session Initiation Protocol SOW Statement of Work SS Services Summary TS Telecommunication Services TSP Telecommunications Services Priority WS Wink Start

APPENDIX 2 - DEFINITIONS & ACRONYMS