Attachment 1-Statement of Work (SOW).pdf

This is a Statement of Work (SOW) for HUD's Office of Healthcare Program (OHP) seeking a contractor to provide a quality of care-related risk management data analytics tool for residential care facilities. The SOW outlines requirements for a web-based portal dashboard system that will support HUD's Section 232 loan program, which provides mortgage insurance for residential care facilities including skilled nursing, assisted living, and board and care facilities.

The contractor must provide a subscription-based analytics tool accessible to 125 users that can analyze and report on data for approximately 3,600 facilities, with annual growth of 300 facilities. Key requirements include: customizable dashboard reports featuring regulatory surveys, occupancy rates, re-hospitalization data, and quality measures; 508-compliant secure portal access; help desk support (8am-5pm EST Monday-Friday); computer-based training; and risk analysis capabilities for skilled nursing facilities certified by CMS. The period of performance is one 12-month base period with four 12-month option periods. Deliverables include the web portal, dashboard reports, training, and help desk support. The system must handle data for up to 5,000 facilities and provide automated alerts, risk ratings, and customizable reporting capabilities.