Attachment 1 - Statement of Work (Inserter Maintenance).pdf

US Department of Agriculture (USDA)

Statement of Work

Annual Maintenance Contract for:

Quadient DS-1200 Folder Inserter

Contents Project .................................................................................................................... Error! Bookmark not defined.

General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 NASS Project Management Office’s Project Administration Manual (PAM)

5.0 Travel and Place of Performance

6.0 Period of Performance

Annual Maintenance Contract for:

Quadient DS-1200 Folder Inserter

General Information

1.0 Scope of Work

USDA NASS NOD-PMC currently leases a Quadient DS-1200 Folder/Inserter. This machine is coming off lease and requires a maintenance contract to ensure continuous operational status.

2.0 Background

The United States Department of Agriculture (USDA), National Agricultural Statistics Service (NASS) National Operations Division (NOD) operates a Print Mail Center (PMC) at 9700 Page Ave., St. Louis, MO 63132. The PMC is responsible for printing, folding, inserting and mailing hundreds of thousands of reports, communications, and survey forms each year. Various machines are utilized to complete these processes including multiple high-speed printers, folder/inserter, and document finishing units.

Contractor Requirements

3.0 Technical Requirements / Tasks

The Contractor shall provide on-call service coverage by equipment certified technicians to include parts and labor, Monday through Friday 8:00 a.m. – 5:00 p.m. excluding Federal holidays.

To facilitate and maintain operational status of these units, the NOD-PMC requires the servicing company to have a local presence and a maximum response time of 4 hours from the time of call if it’s made before 1:00 pm and if the request is made after 1:00 pm come next the morning during normal operation hours.

The Contractor shall provide maintenance service on the following equipment:

• Quadient DS-1200 – SN WBM2700

The Contractor shall include and replace wearable parts, including but not limited to rollers and belts.

The Contractor shall replace all parts with new OEM and shall only install “used” parts temporarily to ensure operational status until a new OEM replacement part can be acquired.

In the event a replacement part is required for repair of equipment and original manufacturer’s replacement part or acceptable alternate is no longer available due to equipment obsolescence, the following applies:

• The Contractor shall not be obligated to complete the repair of equipment for the remainder of the contract year.

• The Government will have the option to remove the equipment from contract and reduce the contract value at a prorate.

• Contract option years may be exercised for the remaining equipment.

The Contractor shall provide training upon request.

4.0 NASS Project Management Office’s Project Administration Manual (PAM) For NASS projects to be successful, they must adhere to standardized project management practices, using industry leading best practices tailored for the needs of NASS. The attached NASS Project Administration Manual (PAM) includes the NASS Project Management Office’s (PMO) processes, project management best practices, tools, and resources. Regarding the PAM, the Contractor shall:

1. Adhere to the project management standards outlined in the NASS PAM throughout the duration of the project.

2. Follow the project lifecycle framework described in the NASS PAM, including the identification of opportunities, initiation, requirements analysis, design, development, acceptance, implementation, and closeout phases. (Utilizing Agile, Waterfall or Hybrid methodologies as per project requirements.)

3. Use the checklists and templates provided in the NASS PAM during each phase of the project lifecycle to ensure consistent project management practices.

4. Incorporate the NASS PMO responsibilities, project activities, outputs, and templates specific to each lifecycle phase as described in the NASS PAM.

5. Use the support systems and tools, such as Microsoft Project Central Suite, JIRA, and SharePoint sites, as described in the NASS PAM, for tracking and managing project and product information.

6. Collaborate with the NASS PMO and project stakeholders to facilitate the implementation, transition, and adoption of new solutions, ensuring alignment with the project management practices outlined in the

NASS PAM.

7. Recognize that the NASS PAM is a living document that may undergo revisions based on project planning and execution cycles and shall adapt the project management practices accordingly.

8. Use the NASS PAM as a supplementary resource, complementing other key NASS documentation, such as the NASS Software Development Life Cycle Manual, the Contractor’s own internal project management controls, and leading industry practices like the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) Guide.

9. Comply with any additional guidelines or instructions provided by the NASS PMO regarding the use of the NASS PAM and project management standards.

5.0 Travel and Place of Performance

The Contractor shall provide on-call service coverage by equipment certified technicians to include parts and labor, Monday through Friday 8:00 a.m. – 5:00 p.m. excluding Federal holidays. Travel expenses are not covered under this requirement.

9700 Page Ave., St. Louis, MO 63132.

6.0 Period of Performance

The Period of Performance shall be one (1) base year, with one (4), one (1) year option periods. The Base Period of Performance shall commence on May 1, 2025.