Attachment 1- Statement of Work.pdf

12444123Q0018 Attachment 1

US Department of Agriculture (USDA)

Statement of Work

STATEMENT OF WORK

Table of Contents

A. ADMINISTRATIVE BUILDINGS

A.1 Location & Description

A.2 Schedule of Items (SOI)

A.3 Space Information

A.4 Government-Furnished Supplies

A.5 Contractor-Furnished Supplies

A.6 General Specifications

A.7 Specific Tasks

B. RECREATION SITES

B.1 Location & Description

B.2 Schedule of Items (SOI)

B.3 Recreation Sites & Required Work List

B.4 Government-Furnished Items

B.5 Contractor-Furnished Products, Supplies, & Equipment

B.6 Contractor-Furnished Services

B.7 General Specifications

B.8 Tasks and Critical Subtasks

B.9 Contractor Responsibility

B.10 Federal Holidays

C. BOTH ADMINISTRATIVE BUILDINGS & RECREATION SITES

C.1 Definitions

C.2 Site Specific Requirements

C.3 Performance of the Work

C.4 Performance Requirements Summary (PRS)

C.5 Performance Requirements Summary (PRS) Table

STATEMENT OF WORK

SCOPE OF CONTRACT

Office Building and Work Center: The contractor shall provide janitorial services at the Nantahala

Ranger District Office, 90 Sloan Road, Franklin, N.C. 28734 (Macon County). This is located in the

National Forests in North Carolina.

Recreational Sites: The contractor shall provide the Nantahala Ranger District East Zone Recreation

Areas, in the Nantahala National Forest, near Franklin, NC (Macon County), with Janitorial Services and Trash Pickup.

Except for items listed under the Government Furnished Property (Sections A.4 and B.4), the contractor shall furnish necessary management, labor, supplies, materials, equipment, transportation, incidentals, quality control, and supervision necessary to perform janitorial services and garbage pickup services.

A. ADMINISTRATIVE BUILDINGS (Office Building and Work Center)

A.1 LOCATION & DESCRIPTION

The Office building consists of approximately 8320 square feet and is located on two levels. There is also a Work Center on the same site that contains 3 restrooms (2 outside restrooms and 1 inside the work center), a kitchen, engine bay, and small gym. These areas total approximately 800 square feet.

See page 3 for details.

All work shall be accomplished outside of normal working hours and shall be performed two (2) days per week. One of the following work schedules will be agreed upon during the pre-work conference:

1. Tuesday and Thursday between the hours of 6:00 pm and midnight or

2. Wednesday between the hours of 6:00pm and midnight and Saturday or Sunday anytime during the day.

If the scheduled day for cleaning is on a Federal Holiday, the Contractor may clean any time during that day. The proposed work schedule must be mutually acceptable to contractor and the COR.

It is the Contractor’s responsibility to notify the COR of inability to perform duties on any particular day. The COR is to be notified prior to 3:00 P.M. on that day. This situation should not occur over two times per quarter. Anything in excess of this is grounds for default of contract.

The Contractor is required to use Bio Based cleaning products in the performance of this contract.

A.2 SCHEDULE OF ITEMS

The Schedule of Items (SOI) consist of Base Line items and Optional Line Items for the Administrative

Offices and the Work Center. See Attachment 2g SOI.

A.3 SPACE INFORMATION

Main Office Building (gross square footage - 8,320 SF) (2 levels)

Computer/Telephone Equipment Room located within the Main Building

7 Restrooms Main Building

1 Break area

1 Conference Room

Carpeted Areas 5,308 SF

Tiled Areas (includes the Kitchen) 1,062 SF

Windows:

13 4-pane windows (4 of the 4-pane windows are only accessible from the inside)

2 2-pane windows

1 picture window

Trash cans:

40 small cans next to various cubicles and desks through the first and second floors

3 medium sized trash cans in the kitchen: 1 located next to the entrance doorway and two located beside the refrigerator.

1 10-gallon trashcan that has wheels at the back door of the Main Office Building.

Work Center Building (approximate square footage – 800 SF) which contains:

2 Outside restrooms that are located beside the large building cooler which has a Men’s and

Women’s side that are both 7 feet by 7 feet inside dimension, each with a shower.

1 Restroom inside the Work Center is 6 feet by 6 feet inside dimension.

1 Kitchen area which is 15 feet by 15 feet.

1 Gym Area which is 15 feet by 15 feet.

1 Engine bay area which is 15 feet by 20 feet

1 large table and wooden long bench located on the other side of the kitchen 5 feet by 15 feet

Trash cans:

1 20 gallon metal Trash Can outside the Work Center door

2 20 gallon metal Trash Can outside the Work Center door and outside the Bathroom Work

Center Building.

3 small trash cans for each restroom at the Work Center.

A.4 GOVERNMENT-FURNISHED SUPPLIES (Admin Offices)

The contractor shall provide all cleaning equipment and supplies required in the performance of this contract except for the following:

• Toilet Paper

• Paper Towels (only for Admin and Work Center Offices)

• Hand soap to refill containers in bathrooms, showers, break areas, and conference room (only for Admin and Work Center Offices)

• Trash can liners (only for Admin and Work Center Offices).

• Mop buckets (only for Admin and Work Center Offices)

The contractor shall notify the Contracting Officer’s Representative (COR) 30 days in advance of need for replenishment of Government furnished supplies.

A.5 CONTRACTOR FURNISHED ITEMS/PROPERTY

The Contractor will furnish all bio-based cleaning solutions, a Vacuum cleaner, Mops, Brooms, a carpet cleaning machine, and all incidental items, not listed above, as needed to perform the requirements of this contract.

Contractor shall purchase and use Bio-Based Products in accordance with 7U.S.C.8102(c)(3) and FAR

52.223-1 Biobased Product Certification. Contractor shall purchase supplies in accordance with 48

CFR 52.208-9 and FAR 52.208 Contractor Use of Mandatory Sources of Supply or Services.

Materials and equipment shall be of the type and quality used in large scale commercial cleaning operations and shall be approved by the Contracting Officer’s Representative (COR) before use.

A.6 GENERAL SPECIFICATIONS

The Contractor shall personally, or through a competent foreman, supervise the work of his employees to ensure that the provisions of these specifications and the terms and conditions of this contract are being carried out. The Contractor, or a foreman, shall inspect daily all areas covered under this contract to ensure that all services are being provided.

For the protection of the building and its equipment and the facilitation of the business to be conducted therein, first quality cleaning will be required. Careless performance of work will not be tolerated.

Unsatisfactory work will be called to the attention of the Contractor, and he will be required to correct the work deficiencies and improve the overall work results. Failure by the Contractor to comply with such requests will result either in the corrective work being performed by the Government, or others, and the cost charged to the Contractor and/or in the termination of the contract.

The Contractor shall provide as many trained employees as necessary to perform the services herein specified and/or scheduled.

PROTECTION OF THE BUILDING AND EQUIPMENT

• Contractor shall be responsible for the office keys issued to them and shall be responsible for any costs incurred as a result of loss or misuse.

• All doors and other openings permitting access to the building shall be kept locked as directed by the

Contracting Officer or the Contracting Officer’s Representative.

• Only the Contractor or designated employees (names at pre-work) shall be permitted in the building during the working period specified.

• After completion of work each day, the Contractor shall secure the building, checking to make sure each door is locked, all windows are closed, and all lights are turned off, except the 24-hour security lights.

• In the interest of energy conservation, lights shall be turned on only in those areas where work is being performed and shall immediately be turned off upon completion of the work. Designated lights shall be left on at all times.

• Telephones in the building may be used in case of emergency only.

• Care shall be taken not to damage any equipment located in the building. Repair of any damage which occurs during cleaning shall be the Contractor’s responsibility. To protect the Contractor, all equipment shall be inspected jointly at the beginning of the contract period by the Contractor and the

Contracting Officers Representative or his designated representative.

A.7 SPECIFIC TASKS

A.7.1 GENERAL CLEANING

• Empty all waste containers daily. Wipe or wash and change liners as needed. Waste containers shall be washed and disinfected as needed, but no less than once every three (3) months.

• All waste shall be dumped in outside disposal containers (dumpster) daily, located at the Work

Center grounds.

• Dust all areas including furniture, chairs and legs, display cabinets, window-sills, tops of bathroom partitions, ledges, doorjambs, pictures, blinds, and all other surfaces at least once a week with a treated dust cloth or feather duster. Contractor should not clean computer screens or keyboards but will dust around them with feather duster or cloth. Tops of printers, copiers and other obvious pieces may be gently dusted. Gently dust around personal articles and plants, do not move papers.

• Clean all glass doors at least twice monthly. Clean both sides of all glass doors. Doors shall be free of all cleaner, dirt, lint, and streaks.

• Sweep (or dust mop) and damp mop all uncarpeted areas daily. Hardwood floors shall be damp mopped with manufacturer-approved cleaners for hardwood flooring.

• Clean, disinfect and polish all drinking fountains. (A separate container and materials shall be used for this purpose).

• Vacuum with electric vacuum cleaner all carpeted areas daily to remove dust, dirt, and litter. Spot clean carpet to remove stains.

• Fill paper towel dispensers, toilet paper dispensers, and replenish soap supplies as needed.

• Sweep off front entrance, back entrance, and lower entrance.

A.7.2. RESTROOM CLEANING

• Clean and disinfect all water closets, seats, and urinals. All surfaces shall be free of stains, rust or encrustation.

• Clean and disinfect all sinks, bowls and fixtures. All surfaces shall be free of stains, dirt, and streaks.

• Floors will be swept, mopped, and disinfected with appropriate cleaner to remove all dirt, debris, and stains from tile surface and grouted areas. Cleaners used will not be abrasive to ensure floors are not damaged.

• All tile surfaces (baseboards and walls) will be cleaned with appropriate cleaner to remove all dirt and stains from surfaces and grouted areas.

• Mirrors, shelving, dispensers, and chromium fixtures shall be damp-wiped and polished.

• Replenish paper towel and toilet paper dispensers, and soap as needed.

• Wash partitions as needed, but no less than once a month.

CLEANING MATERIALS USED IN RESTROOMS WILL NOT BE USED IN ANY OTHER AREAS

A.7.3. FLOOR CARE

• Uncarpeted areas shall be swept then damp mopped.

• Hardwood floors shall be swept then damp mopped with a manufacturer approved cleaner.

• Carpeted areas shall be vacuumed to removed dust, dirt, and litter. Carpets are to be spot cleaned as needed to remove stains.

• Uncarpeted areas shall be swept then damp mopped.

A.7.4. WINDOW AND BLIND CLEANING

• Clean all accessible exterior and interior windows once annually at a time agreed upon by the COR and the Contractor. Windows, window tracks and sills shall be free of water, dirt and streaks.

• All blinds shall be dusted once annually. Blinds shall be free of dust, dirt and streaks.

A.7.5 COMPUTER/TELEPHONE EQUIPMENT ROOM CLEANING - ONCE MONTHLY

• Empty waste containers.

• Clean floor surfaces by first removing dust and debris with dust mop, followed by damp mopping.

DO NOT WAX. BUFF. OR POLISH COMPUTER ROOM! BUCKETS OF WATER ARE NOT TO BE

TAKEN INTO THE COMPUTER/TELEPHONE EQUIPMENT ROOM.

A.7.6 WORK CENTER (This is another facility)

Building 1 (Center Building): Clean Flush Bathroom, Sweep & Mop Floor, Clean mirror, Replace toilet paper, Clean Toilet, Clean sink, and vacuum the floors in gym area, engine bays, and kitchen.

Clean the counters in the kitchen. Replace the trash bags in the trash cans. Clean with disinfectant spray the table and wooden long bench located on the other side of the kitchen, disinfect doorknobs;

also disinfect toilet flush handles, kitchen cabinets handles, locker doorknobs, ice maker handle, and refrigerator door handles (frequently touched areas).

Building 2 (Bathroom/Shower Facility): Clean the bathrooms on both Women and Men sides, Clean showers, toilets, sinks, and mirrors. Wipe down walls to collect/clean dust; Sweep and mop floors, Remove trash and replace trash bags, Disinfect doorknobs, shower doors, and toilets flush handles

(frequently touched areas).

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B. RECREATION SITES

B.1 LOCATION AND DESCRIPTION

All sites are located on the Nantahala Ranger District of the Nantahala National Forest East Zone.

B.2 SCHEDULE OF ITEMS

The Schedule of Items consist of Base Line items and Optional Line Items for six (6) sites in the East

Zone. Each location has different time frames that the services are to be performed during the calendar year. See Attachment 2a – 2f documents.

B.3 RECREATION SITES AND REQUIRED WORK LIST

a. Whiteside Mountain – Vault system with NO running water or power. Vault toilet building with 2 -hole vault toilets with no chase. Open year around; JANITORIAL

SERVICES to be performed (refer to page 10, section B.7 General Specification). See

Attachment 2a SOI for frequency and times of the year.

b. Whitewater Falls – Flushed toilets WITH running water. Open year around;

JANITORIAL SERVICES to be performed (refer to page 10, section B.7 General

Specification). See Attachment 2b SOI for frequency and times of the year.

c. Dry Falls – Vault system with NO running water or power. Vault toilet building with 2 -hole vault toilets with no chase. Open year around; JANITORIAL SERVICES to be performed (refer to page 10, section B.7 General Specification). See Attachment 2c SOI for frequency and times of the year.

d. Ammons Branch – Vault system with NO running water or power. Vault toilet building with 1-hole vault toilet with no chase. Open year around; JANITORIAL SERVICES to be performed (refer to page 10, section B.7 General Specification). See Attachment 2d East

SOI.

e. Wayehutta OHV System – Vault system with NO running water or power. Vault toilet building with 1-hole vault toilet with no chase. Open April 1st – Dec 15th. No trash removal at this site; JANITORIAL SERVICES to be performed (refer to page 10, section

B.7 General Specification). See Attachment 2e East SOI.

f. Moss Knob Shooting Range – Vault system with NO running water or power. Vault toilet building with 1-hole vault toilet with no chase. Open year-around; Site has 4 single trash containers. JANITORIAL SERVICES to be performed (refer to page 10, section B.7

General Specification). See Attachment 2f East SOI.

B.4 GOVERNMENT-FURNISHED ITEMS (Recreation Sites)

(a) Toilet Paper - The government will provide toilet paper for restocking. None of the sites have paper towel holders so paper towels are not needed. Contractor shall notify COR when there is a need for replacement of toilet paper two (2) weeks in advance.

(b) Janitorial Closets - There is an alley way at Whitewater Falls, where the plumbing system is, that is typically used for some storage (brooms, mops, toilet paper, etc.). However, for the most part, it is expected that the contractor bring everything with them that they need to perform janitorial services and take it back with them.

B.5 CONTRACTOR-FURNISHED PRODUCTS, SUPPLIES AND EQUIPMENT

Contractor shall use approved Disinfectant Germicidal. MSDS sheets shall be posted in the janitorial closets.

Contractor shall purchase supplies in accordance with 48 CFR 52.208-9 and FAR 52.208-9 Contractor

Use of Mandatory Sources of Supply or Services. Materials and equipment shall be of the type and quality used in large scale commercial cleaning operations, shall meet the requirements specified herein, and shall be approved by the Contracting Officer’s Representative (COR) before use.

Material Requirements. The Contractor shall provide the toilet room supplies listed below and custodial materials and shall conform to the requirements listed herein. Within 10 days after award of this contract, the Contractor shall submit a list of the materials to be used for approval by the

Contracting Officer’s Representative (COR). The list shall include the manufacturers' name, brand name, and statement certifying that materials supplied meet or exceed contract requirements.

Supplies. Supplies to be furnished by the Contractor shall conform to the requirements specified below:

(a) Deodorizer. Deodorizer shall be standard commercial type as approved by the CO. Cake and cartridge deodorants shall be non-toxic, with a pleasant smell and shall fit existing dispensers.

Contractor may supply and install new dispensers upon approval of the CO.

(b) Disinfectant Germicidal. An approved chemical agent used for cleaning in order to destroy any harmful microorganisms.

(c) Waste Container Liners. Liners shall be of proper size to fit the containers and be constructed of durable plastic.

B.6 CONTRACTOR-FURNISHED SERVICES

Contractor shall provide all labor, supervision, and transportation, necessary to provide janitorial services in accordance with this specification.

The Contractor shall perform the Janitorial Services in accordance with the Janitorial Description(s), Performance Standards, and Schedule(s) as provided in this contract.

The Contractor shall perform the following services in conjunction with regular contract specifications:

Cleaning of floors, counter tops, and surfaces will be performed according the manufacturer's instructions or industry standards.

The Contractor shall protect Government property, buildings, materials, equipment, and supplies against unauthorized access, loss, or damage.

The Contractor shall provide for the safety and protection of Contractor personnel and Government property against injury, molestation, loss, and/or damage from any preventable cause, including, but not limited to, fire and theft.

B.7 GENERAL SPECIFICATIONS

A. FREQUENCY:

Cleanings shall occur at 1 to 7 times a week see Schedule of Items (Attachment 2 documents)

B. JANITORIAL SERVICES:

1. Sweep and wet mop floors - dust walls and ceiling for cobwebs.

2. Empty all receptacles.

3. Refill dispensers for toilet paper.

4. Clean and disinfect doors, counters, and surfaces.

5. Sanitize/clean toilet bowls and toilet seats.

6. Clean hardware. (Push/pull plates, bars kick plates, etc.)

7. Clean mirrors, showers and tubs as equipped.

8. Mop floor and scrub soiled spots with brushes when needed.

9. Remove graffiti (after COR has been notified and approves cleaning agent)

10. Sweep exterior building removing insect and animal nest.

11. Cleaning of exterior to keep clean of dirt, mildew, insect, or animal nests, etc.

12. Inspecting and reporting any need for major repairs such as leaks in roof, damage to doors, windows, gutters and downspouts, etc.

C. UTILITY BUILDINGS AND SPACES

1. The Contractor shall maintain the inside and outside of utility/storage buildings and plumbing alleys on the site to present a clean and orderly appearance.

2. Materials, equipment, etc., stored in any on site building shall be kept in a neat and orderly manner.

3. Chemicals, flammable liquids, etc., shall be stored in designated area in accordance with manufacturer's recommendations and can only be stored on site if permitted in writing by

Contracting Officer. Other supplies, materials, or equipment will not be allowed in this area.

4. Storage areas/buildings shall be kept free of dirt; mop/scrub floor as necessary to remove grease, oil, etc.

D. Trash Removal

1. Removal of Trash from bear resistant cans required along with cleaning schedule.

2. Keep cans free of debris and odor with cleaning at least 1 time a month.

B.8 TASKS AND CRITICAL SUBTASKS

Description of Work - The Contractor shall provide all labor, supervision, tools and equipment, and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to restrooms and building, changing area/rooms, vault toilets, entrance ways, and storage areas. Contractor shall be required to purchase

Bio-Based Products.

B.8.1 FLOOR CARE

The Contractor shall sweep floors and leave them free of all mud, dirt, dust, or other debris. No dirt shall be left in corners or behind doors.

For sites with running water: Floors shall be mopped and have no evidence of mud, dirt, dust, streaks;

mop strands marks or skipped areas. Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. Floors should be left clean, deodorized and disinfected.

For sites that have no running water: There is an expectation that the floors be swept and contractor staff bring enough water with them that if there was a mess in the floor they would be responsible to clean it up.

For Shooting Ranges: Trash removal from both grassed shooting target areas. Includes bullet casing, garage, target debris, etc.

B.8.2 TRASH REMOVAL

(a) Interior Trash - The Contractor shall empty refuse from receptacles and replace bags. The area around the container shall be free of trash and debris. Contractor shall dispose of all refuse off of Government property in accordance with State and County regulations.

(b) Exterior Trash – Contractor shall empty solid waste/trash receptacles outside the building.

(c) Trash Receptacles - The Contractor shall disinfect each Trash Receptacle at least 1 time a month.

B.8.3 RESTROOMS

The Contractor shall clean and disinfect all fixtures, including metal and chrome, water closets, urinals, washbasins, baby changing stations, mirrors, waste receptacles, floor baseboards, dispensers, partitions, and wall surfaces utilizing a germicide cleaner-disinfectant. Supply/service toilet paper dispensers. Damp-wipe the full surface area of all stall partitions, and doors utilizing a multipurpose disinfectant-deodorizer cleaner.

(a) Clean and disinfect Fixtures - Porcelain fixtures and metal surfaces (washbasins, urinals, toilets) shall be cleaned and disinfected and leave the fixture(s) free of all dust, spots, stains, rust, mold or mildew, encrustation, or excess moisture.

(b) Clean Mirrors- Mirrors shall be cleaned and left streak free.

(c) Remove minor graffiti – Minor graffiti shall be cleared off restroom walls, partitions. All major graffiti shall be noted on Contractor’s daily report.

(d) Restocking/Replenishing - Contractor shall replenish/restock supplies (paper products and soaps).

(e) Other Inside/Outside Areas – Walkways, windows and screens should be swept and left free of accumulated dust and dirt.

B.8.4 OTHER CLEANING SURFACES

(a) High Dusting/Cleaning- Contractor shall dust the horizontal surfaces of all partitions, equipment, edges, baseboards, and windowsills. All cobwebs shall be removed. Exposed beams and rails shall be free of accumulated dust and grime.

(b) Light fixtures- Contractor shall dust/damp wipe all light fixtures free of accumulated dust and dirt.

B.9 CONTRACTOR’S RESPONSIBILITY

Contractor shall be personally responsible for any damage that occurs as a result of their employee's actions while performing the requirements of this contract. The Contractor or designated supervisor shall be available at all times when the contract work is in progress to receive notices, reports, or requests from the COR.

Lights shall be used only in areas where and at the time when work is actually being performed.

Ensure that all lights in storage area (as equipped) and plumbing alley are turned off prior to leaving.

Ensure storage area and plumbing alley doors are secure before leaving.

Water faucets or valves shall be turned off after the required usage for the day has been accomplished.

B.10 FEDERAL HOLIDAYS - Recreation Sites

The contractor is expected to work on scheduled workdays (see Attachment 2a – 2f documents) even if it falls on a Federal holiday. Federal holidays – especially Memorial Day, Fourth of July, and Labor

Day are three of the Forest’s highest usage days during the recreation peak season.

NOTE: Holiday work is not urgent for administrative offices. If a day on the approved work schedule falls on a federal holiday, the contractor may clean any time during that day; or with prior approval, the contractor may work the day after or the day before instead.

C. ADMINISTRATIVE OFFICES AND RECREATION SITES

C.1 DEFINITIONS

As used throughout this contract, the following terms shall have the meaning set forth below.

Clean: "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

Disinfect: Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

C.2 SITE SPECIFIC REQUIREMENTS

A. Contract Document: A copy of the contract must always be present at the rest area site for

Contractor's employees' reference.

B. Materials and Equipment: All materials and equipment are to be provided by the Contractor;

cleaning materials and supplies such as, but not limited to mops, brooms, etc. See Sections A.4 and B.4 for Government Furnished Supplies. Toilet paper is provided by the Forest Service.

C. Janitorial Supplies: Cleaning materials used shall be a product specifically manufactured for the surface to be cleaned and approved by the Contracting Officer or Contracting Officer

Representative (COR) prior to use.

D. Repairs: Contractor shall be responsible for damage (caused by the negligence of the

Contractor or Contractor's employees) to buildings, fixtures, equipment, and materials in connection with performance of this contract.

E. Cleaning and Disinfecting: The contractor shall clean all visible dirty surfaces using general detergents or cleaning products compatible with the surface materials being cleaned and in accordance with directions provided by the product manufacturer. Cleaning shall be accomplished per the current CDC guidelines for cleaning a facility (see link below).

CDC cleaning guidelines: https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html

EPA list of disinfectants: https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

If a facility has had a suspected case or a confirmed case of COVID-19, then the current detailed guidelines from CDC must be followed to ensure a thorough and comprehensive https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2 https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2 disinfection and sanitization has been accomplished. https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

F. Work Signs - Out-of-Order, Cleaning/Servicing etc.: The Contractor shall place specified signs when cleaning/servicing any during operations. Every reasonable effort is to be made to keep the restrooms open at all times. Special precautions should be used when mowers, trimmers or other ground maintenance equipment are operated within the vicinity of the general public, their vehicles and property. The work/caution signs and barricades are a part of the contractor provided supplies.

G. Closing Area: The Contractor will not be allowed to close the area without instructions from the Contracting Officer or the Contracting Officer Representative (COR) unless an emergency occurs threatening public safety or loss of water on site.

H. Safety and Accident Protection: The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, and regulations governing safety, health, and sanitation, and shall provide all safeguards, safety devices, and protective equipment, and shall take any other needed actions, on his own responsibility that are reasonably necessary to protect the life and health of employees on the job and the safety of the public, and to protect property in connection with the performance of the work covered by the contract.

I. Personnel Requirements:

1. General: The Contractor is to make his own review of the contract requirements for work included herein and in conjunction with actual job site conditions. The Contractor is responsible for all work included herein. The first priority of on-duty personnel shall be to maintain toilet facilities.

Additionally, the Contractor's personnel are to be polite and assist the public with information and aid in such a manner as to reflect favorably on the Forest Service and

Contractor providing the service. The Forest Service reserves the right to require the

Contractor to replace any employee deemed unqualified, displaying unfavorable personal conduct or appearance and/or making a bad reflection of the Forest Service to the public.

2. Staffing: The Contractor shall provide qualified personnel to always satisfy the contract objective. At least one (1) English speaking employee must be on duty during all staffing hours.

C.3 PERFORMANCE OF THE WORK

The Contractor's attention is directed to the need for the timely performance of services provided for under this contract because the health, safety and convenience of the public are the essence of the service. When the Contracting Officer or the COR observes the Contractor fail to perform adequate services for which the Contractor is responsible for, the Contracting Officer or the COR will take the following action:

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

A. Non-Compliance: When services (janitorial cleaning, grounds maintenance, etc.) are not · provided in accordance with the contract, the Contractor's Daily Operations Supervisor will be notified and directed to perform the services within twenty-four hours.

B. Follow-up on Non-Compliance: An inspection of non-compliance items will be made after twenty-four hours by the Contracting Officer. The Contractor's Daily Operations Supervisor will be asked to accompany the Contracting Officer's Representative during the inspection. If the inspection shows the item or items have been corrected or satisfactory and continuous progress is being made, the previous notice will be rescinded; however, if non-compliance still remains, the Contractor's Daily Operations Supervisor will be given notification in writing with copy of non-compliance mailed to the Contractor's company address.

C. Services Restored by the Contracting Officer: If the Contractor fails to accomplish the work as directed or fails to perform the work in a satisfactory manner, the Contracting Officer may proceed to have the work performed with other forces. The cost of the work so performed including materials, labor, and equipment will be deducted from payment due the Contractor on his contract

C.4 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Contractor personnel shall use the sign-up sheet(s) which are located on the facilities that have flush toilets (located inside the alley way door). The contractor shall sign the sheet when they perform services at those locations so Forest personnel can determine when the site was last cleaned and perform inspections accordingly.

Acceptable Quality Level:

C.4.1 Means of Measurement: Performance will be measured by random sampling and customer complaints.

C.4.2 Positive Incentives: Positive performance evaluations.

C.4.3 Negative incentives: Negative performance evaluations; rework at no cost to

Government.

The Contract Requirements listed in this PRS summarize specific tasks to be performed under this contract. The Performance Requirements associated with each Contract Requirement are shown below and include:

a. Work Requirements. Work Requirements are a series of tasks associated with each particular

Contract Requirement and are listed in column 1 of the PRS Table. The Work Requirements are typically specified in terms of timeliness of performance, the quality of work, and the preparation of documentation (if applicable).

b. Quality/ Performance Standards. The Standard of Performance for each Work Requirement is identified in column 2 of the PRS Table by reference to the Statement of Work which specifies in detail the work to be performed.

c. Acceptable Quality Level (AQL). The Acceptable Quality Level for each Work Requirement is identified in column 3 of the PRS Table by reference to the Statement of Work which specifies in detail the work to be performed. The Acceptable Quality Level, when exceeded, indicates that the

Contractor's overall monthly performance is unsatisfactory. The AQL does not represent a threshold for payment deductions. Deductions can be taken for any defects (with appropriate credit for rework) regardless of whether or not the AQL was exceeded.

d. Means of Measurement (MOM). The Means of Measurement for each work requirement is identified in column 4 of the PRS Table by reference to the Statement of Work which specifies in detail the work to be performed. The MOM indicates the methods used for purposes of Quality

Assurance by the COR.

e. Negative/Positive Incentives. The Negative/Positive Incentives for each work requirement is identified in columns 5 and 6 of the PRS Table by reference to the Statement of Work which specifies in detail the work to be performed. Where there are more than one negative incentive noted one or all may be used.

C.5 PERFORMANCE MEASUREMENT STANDARDS (PRS) TABLE

1 2 3 4 5 6

Task/Critical Subtask

Quality/

Performance Standards

Acceptable

Quality Level

Means of Measurement

Negative Incentives

Positive Incentives

Floor Care

Requirements in Attachment 1 - Statement of Work will be met

97% acceptability to meet this requirement

Inspections by Government and customer complaints

1. Rework of items that are at no additional cost to the government within 2 business days of contractor notification.

2. Deduction for non-rework of items.

3. Negative performance rating.

performance rating.

Clean Restrooms

Government and customer complaints

1. Rework of items that are at no additional cost to the government within 2 business days of contractor notification.

2. Deduction for non-rework of rating.

Cleaning Light Fixtures

Government and customer complaints

1. Rework of items that are at no additional cost to the government within 2 business days of contractor notification.

2. Deduction for non-rework of

Low Dusting /Cleaning

Government and customer complaints

1. Rework of items that are at no additional cost to the government within 2 business days of contractor notification.

2. Deduction for non-rework of

High Dusting /Cleaning

Government and customer complaints

1. Rework of items that are at no additional cost to the government within 2 business days of contractor notification.

2. Deduction for non-rework of

Cleaning Interior Glass Windows

Government and customer complaints

1. Rework of items that are at no additional cost to the government within 2 business days of contractor notification.

2. Deduction for non-rework of