Attachment 1 - Statement of Work.pdf

Janitorial Services Performance Work Statement

Wenatchee Forestry Sciences Laboratory

Performance Work Statement

a. Description of Work

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The contractor shall provide any and all labor, equipment, supplies (except government furnished), services, permits, and license necessary to perform janitorial services for the Wenatchee Forestry Sciences Laboratory. The contractor shall at all times provide adequate supervision of employees ensuring all work is accomplished in accordance with the terms and conditions of the contract in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance.

b. Location Description Services are to be performed for the following facilities:

Wenatchee Forestry Sciences Laboratory, 1133 North Western Ave., Wenatchee, WA 98801 Approximate square feet: 3,320 (carpet and tile floors)

c. Hours of Operation:

The work shall be performed any time the office is officially closed (before 6:00 am or after 6:00 pm on weekdays or any time on the weekends).

The preferred schedule includes a cleaning Tuesday night, a second cleaning Thursday night, and the final cleaning for the week Friday night or early Saturday morning; alternative schedules shall be presented by the Contractor or Government and agreed upon in writing between the parties.

The Forest Service reserves the right to delay the cleaning in the case of an emergency. In this event, the cleaning shall be done as soon after as possible. In the event a legal holiday falls on a performance day and the Contractor wishes to observe the holiday, prior arrangements shall be made with the Contracting Officer's Representative (COR) to perform the work on another day. In no event shall a scheduled cleaning be cancelled.

d. Contractor Personnel and Conduct:

The Contractor shall provide, on site, a Contract Representative for the performance of the work. The name of this person and an alternate(s) who shall act for the Contractor when the Contractor is absent shall be designated in writing to the Contracting Officer. The Contractor Representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contractor Representative and alternate(s) must be able to read, write, speak, and understand English.

Contractor shall provide the Government with names of employees that will be performing this service. If changes to employees are made, the Government Representative shall be informed of these changes.

Only the Contractor and the Contractor's employees are authorized to be in the building and areas surrounding the building, such as the parking lot. Children and pets are not allowed in the building or surrounding area. Any equipment in the building, such as but not limited to, Janitorial Services

Page2 radios, typewriters, computers, telephones or copy machines shall not be used by the Contractor or the Contractor's employees.

The Contractor is responsible for the key and security code to the building, which will be issued by the Government. The key shall not be duplicated, and the security code shall not be shared.

All outside doors shall remain locked while Contractor performs work and Contractor shall assure that all entrance gates, doors, and windows are locked after services are performed and the security of the building is maintained. Unnecessary lights/faucets shall be turned off upon completion of duties. Contractor shall immediately notify the COR if any problems are encountered either with the alarm or if any keys are lost.

The Contractor and Contractor's employees shall not enter desks or files, nor make themselves familiar with the correspondence or other documents left in baskets or otherwise exposed to view, excluding such materials displayed for public information. All office equipment, including computers, copiers, fax machines, telephones and exercise equipment is not to be used by the Contractor or the Contractor's employees except in the case of emergency.

Mechanical equipment controls for heating, ventilation, and airconditioning system are not be adjusted by the cleaning crew workers.

Offices with doors closed will be opened only during the period of cleaning services shall not be left unattended and open unless found that way. Any room tagged "Do Not Enter" or ''No Janitorial Service" will not be entered or serviced until further notice to proceed is given from the occupant.

While fulfilling the duties of this contract, only authorized Forest Service Personnel, the Contractor and the Contractor's employees will be allowed in the building during closed office hours.

The Contractor shall place an "Out of Order" sign on any plugged toilets, sinks or drinking fountains and report it to the COR

The Contractor shall report to the COR any instance (by specific locations) of having to perform lockup , to turn on exterior lights or to shut windows left open when office(s) are vacant; report fires and hazardous conditions either in person, by phone , or by note, depending on severity; Turn in items found to the reception desk or to the COR; report any unusual traffic in parking lots to the COR; in the event of emergency or unusual occurrences adversely affecting the interest of the Government , summon appropriate assistance, such as the fire and/or police department , and immediately thereafter notify the COR; protect Government property, buildings, materials , equipment, supp lies , records , and data against unauthorized access, loss, or damage; monitor observance of"Rules and Regulations Governing Public Buildings and Grounds," which are posted in the building. Problems in this regard should be reported to the COR.

The following are prohibited on Government Property: (Including but not limited to)

1. Smoking: All buildings are nonsmoking buildings

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2. Gambling: The Contractor shall not participate in games for money or personal property while on Government property.

3. Alcohol and Drugs: The Contractor shall not be under the influence of, use, or be in possession of any narcotic drug, hallucinogenic, barbiturate, amphetamine, or'alcohol while entering on or on Government property. This prohibition will not apply in cases where the drug is being used as prescribed for a patient by a licensed physician. Federal law categorizes marijuana as a controlled substance under Schedule 1 of the Controlled Substance Act. The use of, or possession of this drug is illegal.

4. Soliciting and Vending: The Contractor shall not solicit or sell any items while on Government property.

5. Firearms: The Contractor shall not be in possession of any firearms in any of the buildings.

6. Pets: Contactor may not bring pets into the buildings.

e. Contractor Furnished Items and Services

Contractor shall furnish all labor, equipment, materials, supervision, transportation, employee training and incidentals, except those items listed under Government furnished, necessary to perform janitorial services in accordance with the terms, conditions and specifications herein.

These supplies and materials shall be of a quality and type customarily utilized by other Contractors engaged in the profession of providing janitorial services.

In the performance of this contract, the Contractor shall make maximum use of biobased products (see FAR 52.2232 Affirmative Procurement of Biobased Products Under Service and Construction Contracts (SEP 2013), unless the product cannot be acquired

. ·1. Competitively within a time frame providing for compliance with the contract performance schedule;

2. Meeting contract performance requirements; or

3. At a reasonable price.

Contractor shall utilize cleaning and sanitary supplies from Ability One per FAR 52.2089

Services Performed three (3) days a week:

Restrooms

Clean and sanitize all surfaces including with a germicidal disinfectant, including floors, water closets, toilets, urinals, sinks and sink area, showers and shower curtains, mirrors, soap dispensers, towel dispensers, waste receptacles, door handles, door surfaces, toilet/urinal partitions, and walls within the splash area of sink and paper towel dispensers.

Treat showers for mildew.

Polish mirrors and mirror surfaces.

Spot clean all other surfaces. Spot clean walls and other surfaces (such as exposed pipe) splashed by sinks, soap dispensers, toilets or urinals.

Dust all horizontal surfaces including exposed pipes, valves, and fittings, heaters, tops of moldings, partitions, dispenser, and shelves Collect and remove trash and replace waste receptacles liners, and sanitary napkin receptacle liners, Liners shall be intact and clean.

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Fill toilet tissue, paper towel and soap dispensers. Each toilet shall be supplied with two spare rolls of toilet paper at a location designated by the Government.

General Office and Common Areas

Collect and remove trash, reline receptacles. Remove all trash from the building on all scheduled days of performance.

Spot clean and vacuum carpeting. Vacuum traffic areas on all scheduled days of performance in individual offices. Full vacuum on all scheduled days of performance in hallways or common areas.

Clean (sweep or dust mop) hard surface floor areas, including stairs. Spot clean spills and mud. Remove marks left by soles of shoes. Ensure the floor is free of debris and grit.

Dust horizontal surfaces of all desks, file cabinets, countertops, chairs, office equipment, and window ledges with a treated cloth, with the exception of glass tops. Dust glass top furnishings with an untreated cloth.

Vacuum seat and back of conference room chairs or clean with damp cloth if vinyl.

Clean light switch plates, walls, doors, door hardware, stair rails, and entry glass.

Clean glass of front door and the adjacent windows to remove fingerprints, smudges and grease.

Clean, sanitize, and polish drinking fountains. Remove all mineral deposits.

Clean and sanitize coffee room sinks using a germicidal disinfectant. Remove stains inside and outside of sink.

Fill paper towel dispenser in coffee room/kitchen Clean glass on interior doors

Services Performed Weekly at All Sites Damp mop all hard surface floor areas.

Full vacuum all carpeting. Full vacuum includes areas under desks, tables, chairs, at the base of furniture and walls.

Sweep outside entrances, landings, steps, and sidewalks. Clean entry way mats.

Remove dust and cobwebs from front entry and reception area.

Remove all dust, cobwebs and debris from handrails, ledges, and grills.

Clean and polish kick plates, door hardware, push bars, and door surfaces.

Spot clean all wall surfaces within 85 inches of the floor Clean and sanitize stair handrails using a germicidal disinfectant.

Disinfect telephone receivers Polish all bright metal surfaces Clean waste receptacles with a germicidal disinfectant Clean and sanitize light switch plates and adjacent wall areas using a germicidal disinfectant Remove contents of recycle boxes from offices and place them in the basement recycle bins

Services Performed Monthly Remove dust and cobwebs in high and low areas not reached in weekly/daily dusting.

Including light fixtures, corners, ceiling fans, ceiling and wall vent covers.

Wash reception and stair well area windows inside and out.

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Clean wall bases and base boards.

Clean and polish all wood surfaces. Polish wood with a wood protector, such as Liquid Gold, to a height of 85 inches from the floor Clean toaster and microwave located in break room.

Services Performed Quarterly The following work shall be done in January, April, July, and October. The steam cleaning shall be scheduled with the Government at least two weeks in advance of the work.

Vacuum or dust draperies and blinds in place. Damp wipe blinds to remove all residual dust and film from blinds.

Clean windowsills and frames, including tracks, remove cobwebs and other debris.

Steam clean carpets in reception area, hallways, and entryways with a commercial carpet steam cleanerextractor.

Services Performed Semi-Annually The following work shall be done in April and in October. It shall be scheduled with the Government at least two weeks in advance of the work.

Steam clean all carpet areas with a commercial carpet steam cleanerextractor.

Strip, wax and burnish tile flooring with nonslip wax, leaving area wax free.

Clean stair tiles

Routine Cleaning and Disinfection Scope

• Any area(s) used by an ill individual(s) who does not meet the COVID19 criteria, but requires cleaning and disinfection due to either occupant agency request or out of a general abundance of caution, shall undergo the following steps:

• The contractor shall wear disposable nonfabric gloves (e.g., latex, nitrile, etc)

• If visible dirt or grime is present, the contractor shall clean the area(s) with a general detergent or soap and water, appropriate for the office surfaces and finishes.

• The contractor shall use an EPAregistered disinfectant (see list) in accordance with the manufacturer’s directions, and wear whatever additional protective equipment is suggested by the manufacturer.

• Following cleaning, the contractor shall wipe disinfect all high contact solid surfaces in the area(s) including, but not necessarily limited to: handrails, door knobs and push plates, desk or work surfaces, keypad, computer mice, light switches, elevator buttons, bathroom sinks, toilet and paper dispensers, kitchenette countertops, water cooler controls.

• The contractor shall allow disinfectant to remain on surfaces until air dry.

• Work is to occur on regularly scheduled cleaning days. ·

Chemical Products The Contractor must comply with Section 9002 of the Farm Security and Rural Investment Act of2002 (FSRIA); Food, Conservation, and Energy Act of2008; Executive Order (EO) 13423, "Strengthening Federal Environmental, Energy, and Transportation Management;," EO 13514, "Federal Leadership in Environmental , Energy, and Economic Performance;"

and the Federal Acquisition Regulation to provide biobased products. All custodial cleaning products required in the performance of this SOW shall be biobased and meet as a minimum, Green Seal Product Standards (http://www.greenseal.orgl).Biobased products that are designated for preferred procurement under USDA's BioPreferred program must meet the required minimum biobased content standards as listed below:

Adhesive and Mastic Removers (BP) 58% Minimum Biobased Content Graffiti and Grease Removers (BP) 34% Minimum Biobased Content Hand Cleaners and Sanitizers Hand 64% Minimum Biobased Content

Cleaners (BP) Hand Cleaners and Sanitizers

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HandSanitizers (BP) Sorbents (BP) Carpet and Upholstery Cleaners

General Purpose (BP) Carpet and Upholstery Cleaners

Spot Removers (BP) Glass Cleaners (BP) Bathroom Cleaners (BP) Floor Strippers (BP) Dust Suppressants (BP)

73% Minimum Biobased Content 89% Minimum Biobased Content

54% Minimum Biobased Content

7% Minimum Biobased Content 49% Minimum Biobased Content 74% Minimum Biobased Content 78% Minimum Biobased Content 85% Minimum Biobased Content

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The Contractor shall provide a list of all chemical products proposed for use under this contract to the COR for review and approval. If it is determined that a product does not meet Government performance requirements, the Contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Any products currently in use that do not meet minimum biobased standards shall be replaced once the current supply is exhausted. The Contractor shall not use any materials, chemicals, or compounds which the COR determines would be unsuitable for the intended purpose or harmful to the surfaces to which applied or, as might be the case for such items as paper or soap products, unsatisfactory for use by occupants.

The Contractor shall maintain the smallest possible inventory of chemical products as necessary to meet immediate needs. All chemical containers will have the appropriate label, tag or marking prominently displayed that indicates the identity, safety and health hazards.

The label used to identify the product must be identical to the product name on the material safety data sheets (MSDS).

Portable containers which contain a small amount of chemical need not be labeled if they are used immediately during that shift but must be under the strict control of the contractor employee using the product.

At the start of the contract, the Contractor shall provide the COR of an inventory of all cleaning products and chemicals to be used and stored on the premises. The inventory shall include the following information and shall be updated when product(s) are added or removed from use:

1. Brand Name

2. Intended Use

3. Chemical Trade Name

4. Quantities stored onsite and location of storage area

5. Copies of the product(s) MSDS

Non -Chemical Products All nonchemical products proposed for use under this contract must conform to the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) for recovered (recycled) content, if the products are CPG designated items. Requirements for bathroom tissue, paper towels, and trash bags are explicitly stated below:

1. Bathroom tissue The bathroom tissue must contain at least 20100% recovered fiber, including at least 2060% postconsumer fiber.

2. Paper Towels The paper towels must contain at least 40100% recovered fiber, including at least 4060% postconsumer fiber.

3. Plastic trash bags The plastic trash bags must contain at least 10100% post consumer content.

For nonchemical products that are not CPGdesignated, it is desirable for those products to meet the desired objective (e.g., ability to clean effectively) and contain the highestpossible amounts (by percentage) of recovered material(s) and postconsumer content, unless specific content requirements are set by the Forest Service.

Biobased Product Certification Background: Congress passed a law to encourage the purchase of biobased products: the Farm Security and Rural Investment Act, Section 9002. Federal agencies must purchase designated biobased products and will establish agency preferential procurement programs for such products. Benefits of biobased products are to: enhance the nation's energy security by http://www.epa.gov/cpg)

Page8 substituting domestically produced biobased products for fossil fuel based products derived from imported oil and natural gas; improve demands for biobased products to increase demand for agricultural commodities , which are the feedstock of biobased products; spur the development of value added agricultural processing and manufacturing in rural communities, which would create new jobs and income in rural regions; and establish an healthier environment for users.

Supplies, Materials, and Equipment to be Provided by the Contractor Unless otherwise specified herein, the Contractor shall furnish all supplies, materials, and equipment necessary for the performance of work under this contract. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies, materials, and equipment to be used in the performance of work described herein are subject to the approval of the Contracting Officer's Representative

(COR).'

The Contractor must submit to the COR a list of products to be utilized in the performance of its work. The Contractor shall not use any materials, chemicals, or compounds that the COR determines to be unsuitable to perform the required work. The Contractor shall utilize products and material made from biobased materials (e.g., biobased cleaners, biobased degreasers, biobased laundry detergent) to the maximum extent possible. For the biobased content products evaluation, products proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Biobased Products List (DBPL). If requested in the contract, contractors shall provide data for their biobased solvents and cleaners to document the level of biobased content. Any biobased product that the COR suspects does not meet USDA specifications or standards shall be tested at the Contractor's expense by an independent laboratory qualified to perform such tests. A copy of the laboratory report of findings shall be submitted to the COR. These products shall meet the requirements established by applicable Federal specifications and standards or be considered unacceptable for use.

Biobased Products to Be Provided by the Contractor The following is a list of products USDA requires for custodial purposes. Each product submitted must be identified with one of these categories. It is desirable that vendors be able to supply the greatest number of biobased products listed meeting the health and environmental specifications. Labeling should be printed on all containers.

All Purpose Cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer Wood floor cleaner Floor finish

Gum Remover Floor finish restorer Disinfectant sanitizer Floor sealer

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Extraction fluid Furniture polish Floor stripper Glass cleaner Neutral cleaner (liquid) Solvent spotter Spot and stain remover Lime and scale remover (tub and tile cleaner) Air freshener Liquid hand soap Bathroom cleaner 1Stainless steel polish Brass polish/cleaner Toilet bowl cleaner Chrome polish/cleaner Chrome cleaner

In addition, trash bags shall be used. They must contain at least 25% recycled postconsumer content and also be biodegradable material.

The offered products must meet the required content levels as stated in the USDA Final Rule for that designated item1 Products which do not meet the mandatory specifications or for which the appropriate information has not been submitted will be disqualified from further consideration.

Required Submittals and Reports All offerors shall submit with their initial proposal a complete list of products that are to be used in carrying out the requirements of the contract. Additionally, the winning contractor on each anniversary date of the contract shall submit a complete list of products purchased to carry out the contract requirements. The products list shall be organized into the following categories: Designated Biobased products, Nondesignated Biobased products, and all other "Green" products (e.g. recycled content products, energy and waterefficient products, products using renewable energy, and alternatives to hazardous or toxic chemicals). The offeror shall list volume to be used and total cost for each individual product in each category.

This information will be used for reporting purposes and to determine the reasonableness of cost.

Once USDA designates a biobased item that is part of the existing contract, the contractor may utilize the remainder of the biobased products that was originally purchased to carry out the requirements of the contract. Once the product has been completely consumed, the contractor shall replace that product with a product that meets the requirements and specifications of the designated Item. The Contracting Officer shall inform the contractor and COR when an item has been designated. Additionally, the contractor will provide supporting documentation if there is an upward cost impact so that contract pricing can be adjusted accordingly. Likewise, the contract will be adjusted downward if so warranted. To the greatest extent feasible, the Contractor shall also use biobased products.

Equipment The Contractor shall furnish all necessary cleaning equipment including powerdriven floor scrubbing machines, waxing and polishing machines, and vacuum cleaners. If available, equipment utilized under this contract shall be Energy Star qualified or meet the Department of Energy's Federal Energy Management Program (FEMP) EnergyEfficient product requirements.

All equipment shall be of the size, type, and condition customarily used in this work, shall conform to all applicable safety codes, and shall meet the approval of the COR. All vacuum cleaners shall be equipped with High Efficiency Particulate Air (HEPA) filters able to trap at least 99.97 percent of a all particles 0.3 microns in size and larger that are collected by the vacuum cleaner. All vacuum cleaners used during normal office hours (7 a.m. to 6 p.m.) shall be rated to produce noise levels no greater than 65 dB(average) at a distance of 6' 611 from the unit.

The Contractor is responsible for maintaining all equipment in good working order, in accordance with manufacturer recommendations. HEPA filters in vacuum cleaners will be changed on a regular basis in accordance manufacturer specifications so as to maintain optimal performance.

Any defective equipment shall be brought to the attention of the COR within two hours of knowledge by the Contractor and repaired or replaced at the Contractor's expense within 72 hours.

The Contractor shall provide protective gloves, safety glasses, and any other safety equipment needed to execute the contract.

f. Contractor Submittals

a. Schedule Submit a schedule at least 1 month in advance of required work showing dates, "weekly", "monthly", quarterly", and "semiannual" work will be performed. Inform the Government of schedule changes at least one week in advance.

b. MSDS Sheets Provide MSDS sheet Schedule Submit a schedule at least 1 month in advance of required work showing dates, "weekly", "monthly", "quarterly", and "semiannual" work will be performed for all materials used or stored in Government Offices.

c. Cleaning Product Information Manufacture's or supplier's information describing the contents and recommended uses for each cleaning product used.

d. Personnel Provide and keep current a written list of the names of all Contractors' employees performing duties under this contract.

e. Cleaning, Operations, Stewardship Plan.

g. Inspections and Monitoring Methods Inspection of the office buildings to determine the acceptability of the workmanship will be made by the Government, and any deficiencies encountered will be called to the attention of the Contractor. Correction of deficiencies will be made prior to reinspection and acceptance of work by the Government in conformance with the performance standards and Acceptable Quality Level (AQL) and Incentives for Payment.

Any Government personnel or visiting public may observe unacceptable services, incomplete work or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing and refer to the performance standards for remedy for nonconforming services.

h. Acceptance Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the acceptable quality level (AQL) listed in summary.

i. Payment Payment will be made monthly for work meeting or exceeding the AQL completed and accepted by the Government covering the previous month's service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items

Full Payment Acceptable Quality Level of 95% or Greater All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month.

Rework of unacceptable work will be permitted if the schedule allows for this.

If the unacceptable work is not reworked, a deduction will be made.

Deduction in Payment Acceptable Quality Level of 94% or Less Anytime the performance of services falls below the AQL a deduction for services that cannot be reperformed or are performed late will be made based on the level of service provided for that month.

If the performance AQL is 94% or less for a particular deliverable item and that item is missed or the acceptable performance level drops below the AQL, the amount due for that pay item will be deducted to the appropriate level of acceptable performance for service provided for that month.

Incentives/Disincentives for meeting the Acceptable Quality Level:

+ Incentive: Full payment for acceptable work + Incentive: Positive evaluation score for related performance Disincentive: Rework of unacceptable work at contractor's expense Disincentive: Additional inspection for poor performance Disincentive: Deduction of payment percent for service item Disincentive: Negative evaluation score for related performance