Attachment 1 - Statement of Work.pdf

Cheyenne, Wyoming VA Medical Center Patient Monitoring Equipment Service

Introduction: The Contractor shall provide all software support, license entitlement, web-based application support, system patching, clinical implementation services, monitoring, reviews, and qualified personnel to provide on-site support for full version upgrades and updates for Philips patient monitoring equipment located at the Cheyenne Wyoming Veterans Affairs Medical Center (VAMC), located at 2360 east Pershing Avenue, Cheyenne, Wyoming 82001. All services shall be performed in accordance with the Original Equipment Manufacturer (OEM) specifications and by OEM qualified patient monitoring equipment specialist. All technicians shall have a working knowledge of PIIC IX servers, central monitoring stations, slave monitor systems, X3 modules, as well as any X3 accessories, all Philips monitors (i.e. MX450s, MX500, MX750s etc.), and IntelliVue MX40s.

Services to be Performed:

1. Provide all Versions released by OEM to enable additional functionality for all Philips

IntelliVue Central Monitoring Solutions, IntelliVue Bedside Monitoring, and IntelliBridge Enterprise Middleware.

1.1. All Versions shall be provided immediately upon release by the OEM.

2. Application based access and support for inventory, statistical and alert information for Philips patient monitoring devices, applications, and network equipment.

2.1. Operating System (OS) patching to provide Windows server update services. System patching should be provided on a quarterly basis. Additional or more frequent updates or bug fixes may be necessary for new equipment installation, or after repair or service that might change the performance of the equipment. All system patching shall be coordinated with the VAMC designated Point of Contact (POC).

3. Onsite technical and clinical implementation services for full version upgrades and updates.

4. Annual system requirements and health, risk management, and clinical workflow monitoring and assessment.

5. Promotional services and discounts related to inter-dependent hardware associated with applicable software.

Documentation/Reports:

1. The documentation shall include detailed descriptions of the maintenance procedures performed.

2. Each service report shall document the following:

2.1. Name of contractor and contract number

2.2. Name of technician who performed services

2.3. Contractor service number/log number

2.4. Date, time (starting and ending), equipment downtime and hours on-site for service call

2.5. VA purchase order number

2.6. Description of problems reported by the station POC (if applicable).

Cheyenne, Wyoming VA Medical Center Patient Monitoring Equipment Service

2.7. Identification of equipment to be serviced including inventory ID number, manufacturer’s name, device name, model number, serial number, any other manufacturer’s identification numbers, itemized description of service performed and total cost to be billed

Schedule:

1. All onsite services shall be performed during normal hours of coverage. Software update installations may be scheduled and performed outside normal hours of coverage.

2. All services shall be coordinated and scheduled with the station POC.

3. Normal hours of coverage are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding the federal holidays.

3.1. A list of current Federal Holidays is located at www.opm.gov.

VA Regulations:

Contractor employees performing onsite services shall wear visible identification when on VAMC premises. Contractor personnel are responsible for parking in appropriate designated spaces. The VA will not be responsible for parking violation incurred by the Contractor.

Information on parking is available from the VA police station. Smoking is prohibited inside any VA facility. Possession of firearms is prohibited. Enclosed containers, including toolboxes, may be subject to search at the discretion of the VAMC.

http://www.opm.gov/