Attachment 1 - Statement of Work.pdf

Attachment 1 Statement of Work (SOW) Version 23.1

I. OVERVIEW

A. The Defense Logistics Agency (DLA) seeks to purchase Two (2) Printers for 25th Fighter Squadron Korea. Specific details are found in sections II and III.

B. The services associated with the devices sought are delivery (Section IV), manufacturer’s warranty

(Section V), reports (Section VII), network functionality (Section IX), and network security (Section X).

II. DEVICE CONFIGURATIONS

A. All devices shall meet the following requirements:

1. Equipment shall be Trade Agreement Act (TAA) compliant and manufactured new (not rebuilt, refurbished or remanufactured). New means composed of previously unused components, whether manufactured from virgin material, recovered material in the form of raw material, or materials and by-products generated from, and reused within, an original manufacturing process;

provided that the supplies meet contract requirements, including but not limited to, performance, reliability, and life expectancy.

2. Support Microsoft Windows 11 or higher and MacOS 13 or higher desktop operating system and Microsoft Server 2016 or higher server operating systems.

3. Delivered with up-to-date software/firmware and drivers, with 32-bit and 64-bit architecture driver support.

4. Capable of operating using 120VAC +/- 10% 60Hz.

5. Include a printed or digital (via compact disc (CD) or download link) operator’s manual, in English, for each device.

6. Scan and send in PDF format.

7. Scanner Surface Size: Accommodates letter (8 ½ x 11”) and legal paper (8 ½ x 14”)

8. Print Rate: Up to 45 Pages Per Minute or greater

9. Four (4) Paper Trays [100 Sheet Minimum Multi-purpose/Tray] -Tray 1 – letter, legal, executive, statement, 3 x 5 in, 4 x 6 in, 5 x 7 in, 5 x 8 in, 12 x 18 in, envelopes (No. 9, No. 10, Monarch)

- Tray 2 – letter, legal, executive, statement, 5 x 7 in, 5 x 8 in, 8.5 in x 13 in

- Tray 3 – letter, legal, executive, statement, 5 x 7 in, 5 x 8 in, 8.5 x 13 in

- Tray 4 – letter, legal, executive, statement, 5 x 7 in, 5 x 8 in, 8.5 x 13 in

10. Print resolution of at least 1,200 x 1,200 DPI.

11. Memory: Minimum 5 GB

12. Recommended monthly print volume: 10,000 impressions.

13. SmartCard Reader: 2 NIPR Smartcard readers

B. Contractors shall provide original equipment manufacturer (OEM) specification sheets and proposed configuration details specifically describing how the devices shall be configured to meet all requirements (for example, additional paper trays and finishers that will be included) with proposal to the Contracting Officer.

C. As part of its proposal, Contractor shall provide Letter(s) of Supply from the manufacturer as proof that they are an authorized dealer for all devices provided.

III. PURCHASE SPECIFICATIONS:

A. Two (2) Color Multifunctional Printers with NIPR Smartcard Readers - Minimum 45 pages per minute. Capable of 120VAC +/- 10% 60Hz. Networkable Color Multifunctional Printers. With Scan, Copy, Print and CAC Capabilities

IV. DELIVERY

Ship to:

OSAN AB BLDG 824 SINJANG DONG

PYEONGTAEK CITY, KOREA, REPUBLIC OF

VII. REPORTS

A. The Contractor shall provide the following report:

1. Delivery Report (Appendix #1), as referenced in Section IV.A.2, which shall contain an accurate listing of all devices under contract (model, serial number, location). This report shall be submitted to the DLA POC.

VIII. INVOICING

A. Invoice shall be submitted via Wide Area Work Flow (WAWF) and shall be submitted in United States Dollars. The following website provides additional information regarding WAWF including information for “vendors getting started” with the system:

https://wawf.eb.mil/xhtml/unauth/help/help.xhtml.

IX. NETWORK FUNCTIONALITY

A. The Contractor shall provide devices that shall operate on and coexist on a network supporting all of the following:

1. Internet Protocol Version 4 (IPv4),

2. Internet Protocol Version 6 (IPv6),

3. A hybrid of IPv4 and IPv6.

B. The Contractor shall provide documentation and support to DLA for STIG compliant network configurations based on agency hardware/software (see section X.A. below).

X. NETWORK SECURITY

A. The Contractor shall provide devices that can be configured to comply with the current Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG) titled Multifunction Device and Network Printer STIG (latest version and release), available at:

https://cyber.mil/.

B. All devices shall support Simple Network Management Protocol (SNMP) version 3 (v3). Versions 1 and 2 (SNMPv1/SNMPv2) shall be disabled.

https://wawf.eb.mil/xhtml/unauth/help/help.xhtml https://cyber.mil/

C. All hard drives that are put into service within Federal agencies shall remain in their custody. In the instance where a device is removed by the Contractor, all hard drives, whether internal, external, or otherwise, shall remain in possession of the Government and not be removed with the device.

D. Contractors shall monitor industry standard vulnerability sites (e.g. http://nvd.nist.gov/, https://www.us-cert.gov/ncas/alerts, http://oval.mitre.org/) and take appropriate actions if their equipment is subject to a known vulnerability. When vulnerabilities are identified by the Contractor, DLA or its customers, the Contractor shall provide remediation for distribution to all installed equipment in accordance with USCYBERCOM TASKORD regulations unless a different time period is directed by USCYBERCOM via DLA. The TASKORD is Controlled Unclassified Information (CUI). The following is authorized to be quoted from the TASKORD for reference:

1. Assured Compliance Assessment Solution (ACAS) assigns severity scores of critical, high, medium and low to plug-in findings.

a. Critical findings reflect discovery of a common vulnerability and exposure (CVE) that poses significant risk to the confidentiality, integrity, and availability of DODIN Networks. Actions to mitigate or remediate critical vulnerabilities shall be initiated upon discover with the goal of mitigation/remediation within seven (7) calendar days.

b. Findings with a severity score of high shall be addressed in the same manner as vulnerabilities addressed via Information Assurance Vulnerability Alert (IAVA) directives and mitigated or remediated within twenty-one (21) calendar days of discovery.

c. Findings with severity scores of medium and low shall be addressed in accordance with local Approving Official (AO), Information System Security Manager (ISSM), or Information System Security Officer (ISSO) guidance until further notice.

d. In all instances, DOD components shall consider exposure to threat, mission impact, sensitivity of data, and current mitigating security controls when prioritizing implementation of fix actions.

E. In the event remediation cannot be achieved within the mandated timeline, the Contractor shall provide a Plan of Action and Milestones and receive approval thereof by the Customer’s agency Authorizing Official or designee for risk acceptance.

F. All Printers shall be International Organization for Standardization (ISO)/International Electrotechnical Commission (IEC) 15408 (Common Criteria) certified IAW CNSSP-11 using the National Information Assurance Partnership (NIAP) approved criteria or equivalent.

1. A device shall be acceptable if it is included on both the NIAP CCEVS Product Compliant List (https://www.niap-ccevs.org/Product/) and the Common Criteria Portal Certified Products list (http://www.commoncriteriaportal.org/products/).

2. All devices shall have current ISO/IEC 15408 certification and recertification, if applicable, before the Contractor can schedule lab time for testing. See section XI F. Guidance for Common Criteria Maintenance and Reevaluation is available at: https://www.niap-ccevs.org/documents_and_guidance/ ccevs/ scheme-pub-6.pdf

G. All devices shall be capable of obtaining accreditation through the Risk Management Framework (RMF) for DOD Information Technology (IT). As part of this, the Contractor agrees to provide all requested information and work in good faith with DLA so the DLA customers can expeditiously obtain RMF accreditation prior to device delivery and installation. The Contractor shall also provide devices for vulnerability and STIG testing to DLA or customer’s site at no cost to the Government. The Contractor further agrees that if the proposed device(s) does not obtain RMF accreditation, the contractor shall remove the device(s). Information regarding RMF is found in Risk Management Framework (RMF) for DOD Information Technology (IT) Instruction 8510.1 dated 12 March 2014:

http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf. In order to maintain RMF and http://nvd.nist.gov/ https://www.us-cert.gov/ncas/alerts http://oval.mitre.org/ https://www.niap-ccevs.org/Product/ https://www.niap-ccevs.org/documents_and_guidance/%20ccevs/%20scheme-pub-6.pdf https://www.niap-ccevs.org/documents_and_guidance/%20ccevs/%20scheme-pub-6.pdf http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf

STIG compliance, devices are required to be delivered with the most up-to-date firmware, as outlined in section II.A.10.

H. At time of delivery, the Contractor shall:

1. Supply a SMARTCARD Public Key Infrastructure (PKI) Solution which is compliant with DODI

8520.03 and NIST FIPS 201 (PIV) standards. The contractor shall provide card readers that shall read and process all approved CAC and PIV cards. The Contractor shall maintain compliance with DOD-wide SMARTCARD and DOD PKI standards and support all approved physical cards.

2. Ensure that CAC authentication is available for scanning, printing and copying and shall be:

a. Capable of digitally signing emails using the senders DOD PKI Certificate(s).

b. Capable of encrypting emails using the receivers DOD PKI Certificate(s).

c. Capable of scan-to-file on networked devices.

d. In compliance with Homeland Security Presidential Directive-12 (HSPD-12).

I. The Contractor shall produce certificates of compliance, if requested.

XI. TESTING

A. All devices proposed in response to the contract shall be tested for compliance with Network Security as defined in section X after award. The Contractor shall deliver the devices for each Volume Band series, under each Functional Area, to DLA Information Operations J67E located at 430 Mifflin Avenue, Building 430, New Cumberland, PA 17070, for testing, at no cost to the government. Delivery coordination shall take place within five (5) business days of contract award. The MFD Configuration Manager can be reached at (717) 265-3131.

B. The estimated time for DLA testing is twenty (20) business days per device. Testing and approval shall be performed by the DLA Information Operations EMS Division in conjunction with the Contractor’s assistance. The Contractor shall provide onsite engineering assistance and other support necessary to configure, setup, and test the equipment as needed at no additional cost to the Government.

1. DLA tests devices to meet DOD RMF and STIG Compliance when applicable. If all devices pass the preliminary testing process, DLA shall submit a compliance memorandum to the Contractor informing them that the devices have passed the preliminary testing process. DLA reserves the right to offer devices to Customers after all devices in a particular category (MFD/printer/scanner) from all Contractors have been tested. In some cases, prior to being added to the DLA customer’s network, additional certification procedures and testing shall be required prior to risk acceptance.

If required by DLA, the Contractor shall deliver test devices to the DLA customer prior to proceeding with installation. DLA shall exercise due diligence to assist with technical mitigation and resolve any questions and/or concerns raised by that agency during the testing review process.

2. If the devices do not pass any of the testing procedures for any reason, DLA shall not proceed with installation of said devices at the customer locations and DLA shall terminate the contract.

C. A device shall not be tested if it does not meet the specification as outlined in sections II and III.

D. The devices shall be delivered with all required accessories, software, firmware, etc. Output paper handling accessories are not tested and shall not be delivered to the lab.

E. Approved devices previously submitted to DLA for testing are not required to be re-tested.

F. The Contractor shall deliver the devices for each model series, to DLA Information Operations J67E located at 430 Mifflin Avenue, Building 430, New Cumberland, PA 17071, for testing, at no cost to the government. Delivery coordination shall take place within five (5) business days of contract award.

G. The Contractor shall resolve non-compliance issues as quickly as possible. If the issues cannot be resolved within fourteen (14) calendar days, the test shall be suspended. After the non-compliance issues are resolved by the Contractor, the suspended session shall be scheduled when lab time is next available. If requested by DLA, the Contractor shall remove their devices from the lab to avoid delaying the next scheduled test at no additional cost to the Government.

H. For all devices tested and placed on the DLA contract, the Contractor shall collaborate with the DLA Configuration Manager to develop the testing results package. The Contractor shall develop the device Implementation Guide. The Implementation Guide shall provide step-by-step instructions and screenshots to configure the devices in accordance with the testing results. Government acceptance of the Implementation Guide is at the discretion of the DLA EMS Division.

I. The security requirements set forth in this SOW are minimum device specifications and have been identified as the basic requirements common across Government agencies. These are the minimum security requirements applicable to all devices awarded under this contract. Each ordering activity may have its own hardware/software acceptance processes. All devices shall be subject to ordering activity hardware/software evaluation processes at the order level. If the device fails a security evaluation, the Contractor may select a different technology or mitigate the failed controls to fulfill this requirement.

The Contractor shall be available to meet with the information technology (IT) and security personnel at a mutually convenient time during the evaluation process and shall identify a mutually acceptable solution. The Contractor shall provide the necessary equipment or expertise to complete security testing and integration into the existing environment. At the order level, the customer agency may require the Contractor to ship devices to a specific location for testing at time of order award.

J. If, during the life of the contract, a requirement in section IX and X is changed, updated or revised, the Contractor shall comply with the most current version of the requirement.

K. The Contractor shall remove all hardware from the DLA test lab within fourteen (14) calendar days upon notification of test completion at no additional cost to the Government.

XII. SUPPLY CHAIN RISK MANAGEMENT

A. As part of its proposal, the Contractor shall provide written documentation demonstrating how the integrity and security of all equipment, components thereof, repair parts and consumables it will provide and/or use in performing this contract will meet the standards set forth in National Institute of Standards and Technology (NIST) Special Publication 800-161. This documentation shall clearly demonstrate how the Contractor is taking effective measures to mitigate the risks of foreign intelligence services, terrorist groups, or others from inserting unwanted functionality into the supplies and/or services DLA receives through this contract. Additionally, this documentation shall provide specific details of what—

1. Policies the Contractor has in place to prevent both (a) the use of counterfeit or altered equipment, components thereof, consumables and parts and (b) their introduction into the Contractor’s supply chain;

2. Security procedures the Contractor uses to track the chain of custody of equipment, components thereof, consumables and parts, to include while this material is in storage and in transit; and

3. Steps the Contractor takes to ensure the integrity and authenticity of equipment, components thereof, repair parts and consumables to prevent tampering so they will perform according to specifications without additional unwanted functionality.

B. The Contractor shall continuously meet the standards of NIST Special Publication 800-161 while taking effective measures to mitigate the risks of foreign intelligence services, terrorist groups, or others from inserting unwanted functionality into the supplies and/or services provided through this contract.

Upon request, the Contractor shall provide written documentation meeting all requirements set forth in part A, above.

XIII. INSTALLATION SECURITY REQUIREMENTS

A. The Contractor shall comply with all Federal, DoD and local rules and regulations to obtain Government installation access in order to meet all response times identified within the PWS.

B. The Contractor shall comply with Government base access requirements as set forth in the base/ command regulations.

C. The Contractor shall be responsible for any and all fees associated with the application process and/or enrollment to access any installation or facility.

XIV. GENERAL CONDITIONS

A. The Contractor shall assign a single point of contact (POC) to coordinate with the Contracting Officer in all aspects of this contract within three (3) business days of receipt of the order. The Contractor shall provide its assigned POC’s name, title, business address, phone number and email address to the Contracting Officer.

B. The Contractor shall comply with the Section 508 accessibility requirements. By submission of its offer, the Contractor affirms that its Electronic Information Technology (EIT) supplies and services are accessible as outlined in the law, the standard, and FAR Subpart 39.2. The Contractor shall submit their completed Voluntary Product Accessible Template (VPAT®) or the provided VPAT document (Appendix #4) with their proposal.

C. Device make/models must be included on the NIAP CCEVS Product Compliant List (https://www.niap-ccevs.org/Product/).

XV. APPENDICES

A. Appendix #1: Delivery Report

B. Appendix #2: VPAT® Template https://www.niap-ccevs.org/Product/

Appendix #1 DELIVERY REPORT

Activity Name Customer Address

Customer POC Phone # Customer POC Email

Contract #

CLIN#

Manufacturer

Model #

Serial #

Delivery Date

Building Number

Floor Number/ Room Number

Continue on the back, if needed. Note: A Delivery Schedule or Spreadsheet can be used as an attachment to this delivery report.

Customer Accepting Receipt of Device (Print): Customer Signature

CLIN#

Manufacturer

Model #

Serial #

Install Date

Building Number

Floor Number/ Room Number

(Page 2 – Appendix #1)

Appendix #2

[Company] Accessibility Conformance Report

(Based on VPAT® Version 2.4)

Name of Product/Version:

Report Date:

Product Description:

Contact Information:

Notes:

Evaluation Methods Used:

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report Web Content Accessibility Guidelines 2.0 Level A (Yes / No )

Level AA (Yes / No ) Level AAA (Yes / No )

Web Content Accessibility Guidelines 2.1 Level A (Yes / No ) Level AA (Yes / No )

Level AAA (Yes / No ) Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 (Yes / No )

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V3.1.1 (2019-11)

(Yes / No )

Terms

The terms used in the Conformance Level information are defined as follows:

• Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.

• Partially Supports: Some functionality of the product does not meet the criterion.

• Does Not Support: The majority of product functionality does not meet the criterion.

• Not Applicable: The criterion is not relevant to the product.

• Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG

2.0 Level AAA.

Revised Section 508 Report Notes:

Chapter 3: Functional Performance Criteria (FPC) Notes:

Criteria Conformance Level Remarks and Explanations

302.1 Without Vision.

Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

302.2 With Limited Vision.

Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

302.3 Without Perception of Color. Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

302.4 Without Hearing.

Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

302.5 With Limited Hearing.

Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

302.6 Without Speech.

Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

302.7 With Limited Manipulation. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

302.8 With Limited Reach and Strength.

Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

302.8 With Limited Reach and Strength.

Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

302.9 With Limited Language, Cognitive, and Learning Abilities. ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.

Chapter 4: Hardware

Criteria Conformance Level Remarks and Explanations

402.1 General. (Closed Functionality )

ICT with closed functionality shall be operable without requiring the user to attach or install assistive technology other than personal headsets or other audio couplers, and shall conform to 402.

Heading cell – no response required Heading cell – no response required

402.2.1 Information Displayed On-Screen.

Speech output shall be provided for all information displayed on-screen.

402.2.2 Transactional Outputs.

Where transactional outputs are provided, the speech output shall audibly provide all information necessary to verify a transaction.

402.2.3 Speech Delivery Type and Coordination.

Speech output shall be delivered through a mechanism that is readily available to all users, including, but not limited to, an industry standard

Criteria Conformance Level Remarks and Explanations connector or a telephone handset. Speech shall be recorded or digitized human, or synthesized. Speech output shall be coordinated with information displayed on the screen.

402.2.4 User Control.

Speech output for any single function shall be automatically interrupted when a transaction is selected. Speech output shall be capable of being repeated and paused.

402.2.5 Braille Instructions.

Where speech output is required by 402.2, braille instructions for initiating the speech mode of operation shall be provided. Braille shall be contracted and shall conform to 36 CFR part 1191, Appendix D, Section 703.3.1.

402.3.1 Private Listening.

Where ICT provides private listening, it shall provide a mode of operation for controlling the volume. Where ICT delivers output by an audio transducer typically held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.

402.3.2 Non-private Listening.

Where ICT provides non-private listening, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. A function shall be provided to automatically reset the volume to the default level after every use.

402.4 Characters on Display Screens.

At least one mode of characters displayed on the screen shall be in a sans serif font. Where ICT does not provide a screen enlargement feature, characters shall be 3/16 inch (4.8 mm) high minimum based on the uppercase letter “I”. Characters shall contrast with their background with either light characters on a dark background or dark characters on a light background.

402.5 Characters on Variable Message Signs.

Characters on variable message signs shall conform to section 703.7 Variable Message Signs of ICC A117.1:2009.

403.1 Biometrics

Where provided, biometrics shall not be the only means for user identification or control.

404.1 Preservation of Information Provided for Accessibility

ICT that transmits or converts information or communication shall not remove non-proprietary information provided for accessibility or shall restore it upon delivery.

405.1 Privacy.

The same degree of privacy of input and output shall be provided to all individuals. When speech output required by 402.2 is enabled, the screen shall not blank automatically.

406.1 Standard Connections

Where data connections used for input and output are provided, at least one of each type of connection shall conform to industry standard non-proprietary formats.

407.2 Contrast.

Where provided, keys and controls shall contrast visually from background surfaces. Characters and symbols shall contrast visually from background surfaces with either light characters or symbols on a dark background or dark characters or symbols on a light background.

407.3.1 Tactilely Discernible.

Input controls shall be operable by touch and tactilely discernible without activation.

407.3.2 Alphabetic Keys.

Where provided, individual alphabetic keys shall be arranged in a QWERTY-based keyboard layout and the ‘‘F’’ and ‘‘J’’ keys shall be tactilely distinct from the other keys.

407.3.3 Numeric Keys.

Where provided, numeric keys shall be arranged in a 12-key ascending or descending keypad layout. The number five key shall be tactilely distinct from the other keys. Where the ICT provides an alphabetic overlay on numeric keys, the relationships between letters and digits shall conform to ITU?T Recommendation E.161

407.4 Key Repeat.

Where a keyboard with key repeat is provided, the delay before the key repeat feature is activated shall be fixed at, or adjustable to, 2 seconds minimum.

407.5 Timed Response.

Where a timed response is required, the user shall be alerted visually, as well as by touch or sound, and shall be given the opportunity to indicate that more time is needed.

407.6 Operation. (General）

At least one mode of operation shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate operable parts shall be 5 pounds (22.2 N) maximum.

407.7 Tickets, Fare Cards, and Keycards.

Where tickets, fare cards, or keycards are provided, they shall have an orientation that is tactilely discernible if orientation is important to further use of the ticket, fare card, or keycard.

407.8.1 Vertical Reference Plane.

Operable parts shall be positioned for a side reach or a forward reach determined with respect to a vertical reference plane. The vertical reference plane shall be located in conformance to 407.8.2 or 407.8.3.

407.8.1.1 Vertical Plane for Side Reach. Where a side reach is provided, the vertical reference plane shall be 48 inches (1220 mm) long minimum.

407.8.1.2 Vertical Plane for Forward Reach. Where a forward reach is provided, the vertical reference plane shall be 30 inches (760 mm) long minimum.

407.8.2 Side Reach.

Operable parts of ICT providing a side reach shall conform to 407.8.2.1 or 407.8.2.2. The vertical reference plane shall be centered on the operable part and placed at the leading edge of the maximum protrusion of the ICT within the length of the vertical reference plane. Where a side reach requires a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.

407.8.2.1 Unobstructed Side Reach.

Where the operable part is located 10 inches (255 mm) or less beyond the vertical reference plane, the operable part shall be 48 inches (1220

mm) high maximum and 15 inches (380 mm) high minimum above the floor.

407.8.2.2 Obstructed Side Reach.

Where the operable part is located more than 10 inches (255 mm), but not more than 24 inches (610 mm), beyond the vertical reference plane, the height of the operable part shall be 46 inches (1170 mm) high maximum and 15 inches (380 mm) high minimum above the floor. The operable part shall not be located more than 24 inches (610 mm) beyond the vertical reference plane.

407.8.3 Forward Reach.

Operable parts of ICT providing a forward reach shall conform to

407.8.3.1 or 407.8.3.2. The vertical reference plane shall be centered, and intersect with, the operable part. Where a forward reach allows a reach over a portion of the ICT, the height of that portion of the ICT shall be 34 inches (865 mm) maximum.

407.8.3.1 Unobstructed forward reach.

Where the operable part is located at the leading edge of the maximum protrusion within the length of the vertical reference plane of the ICT, the operable part shall be 48 inches (1220 mm) high maximum and 15 inches (380 mm) high minimum above the floor.

407.8.3.2 Obstructed Forward Reach.

Where the operable part is located beyond the leading edge of the maximum protrusion within the length of the vertical reference plane, the operable part shall conform to 407.12.3.2. The maximum allowable forward reach to an operable part shall be 25 inches (635 mm).

407.8.3.2.1 Height.

Where the operable part is located less than 20 inches (510 mm) beyond the vertical reference plane, the operable part shall be 48 inches (1220 mm) high maximum. Where the operable part is located 20 inches (510 mm) to 25 inches (635 mm) beyond the vertical reference plane, the operable part shall be 44 inches (1120 mm) high maximum.

407.8.3.2.2 Knee and Toe Space.

Knee and toe space under ICT shall be 27 inches (685 mm) high minimum, 25 inches (635 mm) deep maximum, and 30 inches (760

mm) wide minimum and shall be clear of obstructions.

408.2 Display Screens (General)

Where stationary ICT provides one or more display screens, at least one of each type of display screen shall be visible from a point located 40 inches (1015 mm) above the floor space where the display screen is viewed.

408.3 General. (Flashing）

Where ICT emits lights in flashes, there shall be no more than three flashes in any one-second period.

409.1 Status Indicators.

Status indicators, including all locking or toggle controls or keys (e.g., Caps Lock and Num Lock keys), shall be discernible visually and by touch or sound.

410.1 Color Coding.

Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

411.1 Audible Signals.

Where provided, audible signals or cues shall not be used as the only means of conveying information, indicating an action, or prompting a response.

412.2.1 Volume Gain for Wireline Telephones.

Volume gain conforming to 47 CFR 68.317 shall be provided on analog and digital wireline telephones.

412.2.2 Volume Gain for Non-Wireline ICT.

A method for increasing volume shall be provided for non-wireline ICT.

412.3.1 Wireless Handsets.

ICT in the form of wireless handsets shall conform to ANSI/IEEE C63.19-2011 (incorporated by reference, see 702.5.1).

412.3.2 Wireline Handsets.

ICT in the form of wireline handsets, including cordless handsets, shall conform to TIA-1083-B (incorporated by reference, see 702.9.1).

412.4 Digital Encoding of Speech.

ICT in IP-based networks shall transmit and receive speech that is digitally encoded in the manner specified by ITU-T Recommendation G.722.2 (incorporated by reference, see 702.7.2) or IETF RFC 6716 (incorporated by reference, see 702.8.1).

412.5 Real-Time Text Functionality (HCO and VCO Support)

Reserved. (Pending the outcome of rulemaking of the Federal Communications Commission(FCC) as discussed in Section III.D (Major Issues-Real-Time Text))

412.5 Real-Time Text Functionality (Interoperability) Reserved.

(Pending the outcome of rulemaking of the Federal

412.5 Real-Time Text Functionality (Compatibility with Interactive Voice Response).

Reserved. (Pending the outcome of rulemaking of the Federal

412.6 Caller ID.

Where provided, caller identification and similar telecommunications functions shall be visible and audible.

412.7 Video Communication.

Where ICT provides real-time video functionality, the quality of the video shall be sufficient to support communication using sign language.

412.8.1 TTY Connectability.

ICT shall include a standard non-acoustic connection point for TTYs.

412.8.2 Voice and Hearing Carry Over.

ICT shall provide a microphone capable of being turned on and off to allow the user to intermix speech with TTY use.

412.8.3 Signal Compatibility.

ICT shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols where the system interoperates with the Public Switched Telephone Network (PSTN).

412.8.4 Voice Mail and Other Messaging Systems.

Where provided, voice mail, auto-attendant, interactive voice response, and caller identification systems shall be usable with a TTY.

413.1.1 Decoding and Display of Closed Captions.

Players and displays shall decode closed caption data and support display of captions.

413.1.2 Pass-Through of Closed Caption

Data. Cabling and ancillary equipment shall pass through caption data.

414.1.1 Digital Television Tuners.

Digital television tuners shall provide audio description processing that conforms to ATSC A/53 Digital Television Standard, Part 5 (2014) (incorporated by reference, see 702.2.1). Digital television tuners shall provide processing of audio description when encoded as a Visually Impaired (VI) associated audio service that is provided as a complete program mix containing audio description according to the ATSC A/53 standard.

414.1.2 Other ICT.

ICT other than digital television tuners shall provide audio description processing.

415.1.1 Caption Controls.

Where ICT provides operable parts for volume control, ICT shall also provide operable parts for caption selection.

415.1.2 Audio Description Controls.

Where ICT provides operable parts for program selection, ICT shall also provide operable parts for the selection of audio description.

6.2.1.2 Concurrent Voice and Text.

Where ICT supports two-way voice communication in a specified context of use, and enables a user to communicate with another user by RTT, it shall provide a mechanism to select a mode of operation which allows concurrent voice and text.

6.2.2.2 Programmatically Determinable Send and Receive Direction.

Where ICT has RTT send and receive capabilities, the send/receive direction of transmitted text shall be programmatically determinable, unless the RTT has closed functionality..

Chapter 5: Software

Criteria Conformance Level Remarks and Explanations

502.2.1 User Control of Accessibility Features.

Platforms shall provide user control over platform features that are defined in the platform documentation as accessibility features.

502.2.2 No Disruption of Accessibility Features.

Software shall not disrupt platform features that are defined in the platform documentation as accessibility features.

502.3.1 Object Information.

The object role, state(s), boundary, name, and description shall be programmatically determinable.

502.3.2 Modification of Object Information.

States and properties that can be set by the user shall be capable of being set programmatically, including through assistive technology.

502.3.3 Row, Column, and Headers.

If an object is in a table, the occupied rows and columns, and any headers associated with those rows or columns, shall be

502.3.4 Values.

Any current value(s), and any set or range of allowable values associated with an object, shall be programmatically determinable.

502.3.5 Modification of Values.

Values that can be set by the user shall be capable of being set programmatically, including through assistive technology.

502.3.6 Label Relationships.

Any relationship that a component has as a label for another component, or of being labeled by another component, shall be

502.3.7 Hierarchical Relationships.

Any hierarchical (parent-child) relationship that a component has as a container for, or being contained by, another component shall be

502.3.8 Text

The content of text objects, text attributes, and the boundary of text rendered to the screen, shall be programmatically determinable.

502.3.9 Modification of Text

Text that can be set by the user shall be capable of being set programmatically, including through assistive technology.

502.3.10 List of Actions

A list of all actions that can be executed on an object shall be

502.3.11 Actions on Objects.

Applications shall allow assistive technology to programmatically execute available actions on objects.

502.3.13 Modification of Focus Cursor.

Focus, text insertion point, and selection attributes that can be set by the user shall be capable of being set programmatically, including through the use of assistive Technology.

502.3.14 Event Notification.

Notification of events relevant to user interactions, including but not limited to, changes in the component’s state(s), value, name, description, or boundary, shall be available to assistive technology.

502.4 Platform Accessibility Features.

Platforms and platform software shall conform to the requirements in ANSI/HFES 200.2, Human Factors Engineering of Software User Interfaces — Part 2: Accessibility (incorporated by reference in Chapter 1) listed below:

Section 9.3.3 Enable sequential entry of multiple (chorded) keystrokes.

2. Section 9.3.4 Provide adjustment of delay before key acceptance.

3. Section 9.3.5 Provide adjustment of same-key double-strike acceptance.

4. Section 10.6.7 Allow users to choose visual alternative for audio output.

5. Section 10.6.8 Synchronize audio equivalents for visual events.

6. Section 10.6.9 Provide speech output services.

7. Section 10.7.1 Display any captions provided.

503.2 User Preferences.

Applications shall permit user preferences from platform settings for color, contrast, font type, font size, and focus cursor.

503.3 Alternative User Interfaces.

Where an application provides an alternative user interface that functions as assistive technology, the application shall use platform and other industry standard accessibility services.

503.4.1 Caption Controls.

Where user controls are provided for volume adjustment, ICT shall provide user controls for the selection of captions at the same menu level as the user controls for volume or program selection.

503.4.2 Audio Description Controls.

Where user controls are provided for program selection, ICT shall provide user controls for the selection of audio description at the same menu level as the user controls for volume or program selection.

Chapter 6: Support Documentation and Services

Criteria Conformance Level Remarks and Explanations

602.2 Accessibility and Compatibility Features.

Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.

602.3 Electronic Support Documentation.

Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG (incorporated by reference, see 702.10.1).

602.4 Alternate Formats for Non-electronic Support Documentation.

Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

603.2 Information on Accessibility and Compatibility Features.

ICT support services shall include information on the accessibility and compatibility features required by 602.2.

603.3 Accommodation of Communication Needs.

Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

WCAG Report – Printer Driver

Criteria Conformance Level Remarks and Explanations

1.1.1 Non-text Content (Level A): All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except for the situations listed below.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A): For

prerecorded audio-only and prerecorded video-only media, the following are true, except when the audio or video is a media alternative for text and is clearly labeled as such:

- Prerecorded Audio-only

- Prerecorded Video-only

1.2.2 Captions (Prerecorded) (Level A): Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A):

An alternative for time-based media or audio description of the prerecorded video content is provided for synchronized media, except when the media is a media alternative for text and is clearly labeled as such.

1.2.4 Captions (Live) (Level AA): Captions are provided for all live audio content in synchronized media.

1.2.5 Audio Description (Prerecorded) (Level AA): Audio

description is provided for all prerecorded video content in synchronized media.

1.3.1 Info and Relationships (Level A): Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text.

1.3.2 Meaningful Sequence (Level A): When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined.

1.3.3 Sensory Characteristics (Level A): Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, color, size, visual location, orientation, or sound.

1.3.4 Orientation (Level AA): Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential.

1.3.5 Identify Input Purpose (Level AA): The purpose of each input field collecting information about the user can be programmatically determined when:

The input field serves a purpose identified in the Input Purposes for User Interface Components section; and The content is implemented using technologies with support for identifying the expected meaning for form input data.

1.4.1 Use of Color (Level A): Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

1.4.2 Audio Control (Level A): If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level.

1.4.3 Contrast (Minimum) (Level AA): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following:

1.4.4 Resize text (Level AA): Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality.

1.4.5 Images of Text (Level AA): If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text.

1.4.10 Reflow (Level AA): Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions for:

・Vertical scrolling content at a width equivalent to 320 CSS pixels;

・Horizontal scrolling content at a height equivalent to 256 CSS pixels.

1.4.11 Non-text Contrast (Level AA): The visual presentation of the following have a contrast ratio of at least 3:1 against adjacent color(s):

・User Interface Components: Visual information required to identify user interface components and states, except for inactive components or where the appearance of the component is determined by the user agent and not modified by the author;

・Graphical Objects: Parts of graphics required to understand the content, except when a particular presentation of graphics is essential to the information being conveyed.

1.4.12 Text Spacing (Level AA): In content implemented using markup languages that support the following text style properties, no loss of content or functionality occurs by setting all of the following and by changing no other style property:

Line height (line spacing) to at least 1.5 times the font size;

Spacing following paragraphs to at least 2 times the font size;

Letter spacing (tracking) to at least 0.12 times the font size;

Word spacing to at least 0.16 times the font size.

1.4.13 Content on Hover or Focus (Level AA): Where receiving and then removing pointer hover or keyboard focus triggers additional content to become visible and then hidden, the following are true:

Dismissible: A mechanism is available to dismiss the additional content without moving pointer hover or keyboard focus, unless the additional content communicates an input error or does not obscure or replace other content;

Hoverable: If pointer hover can trigger the additional content, then the pointer can be moved over the additional content without the additional content disappearing;

Persistent : The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.

2.1.1 Keyboard (Level A): All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints.

2.1.2 No Keyboard Trap (Level A): If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away.

2.1.4 Character Key Shortcuts (Level A): If a keyboard shortcut is implemented in content using only letter (including upper- and lower-case letters), punctuation, number, or symbol characters, then at least one of the following is true:

Turn off: A mechanism is available to turn the shortcut off;

Remap: A mechanism is available to remap the shortcut to use one or more non-printable keyboard characters (e.g. Ctrl, Alt, etc);

Active only on focus: The keyboard shortcut for a user interface component is only active when that component has focus.

2.2.1 Timing Adjustable (Level A): For each time limit that is set by the content, at least one of the following is true:

• Turn off: The user is allowed to turn off the time limit before encountering it; or

• Adjust: The user is allowed to adjust the time limit before encountering it over a wide range that is at least ten times the length of the default setting; or

• Extend: The user is warned before time expires and given at least 20 seconds to extend the time limit with a simple action (for example, "press the space bar"), and the user is allowed to extend the time limit at least ten times; or

• Real-time Exception: The time limit is a required part of a real-time event (for example, an auction), and no alternative to the time limit is possible; or

• Essential Exception: The time limit is essential and extending it would invalidate the activity; or

• 20 Hour Exception: The time limit is longer than 20 hours.

2.2.2 Pause, Stop, Hide (Level A): For moving, blinking, scrolling, or auto- updating information, all of the following are true:

• Moving, blinking, scrolling: For any moving, blinking or scrolling information that (1) starts automatically, (2) lasts more than five seconds, and (3) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it unless the movement, blinking, or scrolling is part of an activity where it is essential; and

• Auto-updating: For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential.

2.3.1 Three Flashes or Below Threshold (Level A): Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds.

2.4.1 Bypass Blocks (Level A): A mechanism is available to bypass blocks of content that are repeated on multiple Web pages.

2.4.2 Page Titled (Level A): Web pages have titles that describe topic or purpose.

2.4.3 Focus Order (Level A): If a Web page can be navigated

sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability.

2.4.4 Link Purpose (In Context) (Level A): The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general.

2.4.5 Multiple Ways (Level AA): More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process.

2.4.6 Headings and Labels (Level AA): Headings and labels describe topic or purpose.

2.4.7 Focus Visible (Level AA): Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is…