Attachment 1_Statement of Work.pdf

ATTACHMENT 1

STATEMENT OF WORK

FOR THE

UNITED STATES AIR FORCE

MISSION PLANNING SYSTEMS PROGRAM

AMC COORD

MISSION PLANNING

AIRCREW COMPUTER PROCUREMENT

FY25-1

(PROJECT: BLUE OCEANS)

DELIVERY ORDER

FA2318-25-F-BXXX

LAST UPDATED:

DRAFT 2024

PREPARED BY:

AFLCMC/C3M

16 EGLIN STREET

HANSCOM AFB, MA 01731

Table of Contents Record of Change

1. Introduction

2. References

3. Items Defined and Quantities

4. Minimum Technical and Functional Specifications

5. Packaging and Labeling Requirements

6. General Terms and Conditions

7. Warranty Requirements

8. Early Production Items

9. First Article Inspection

10. Quality Assurance Inspections

11. Delivery Schedule

12. Shipments

13. Non-Parcel Shipment Requirements

14. Shipping Address List and Special Instructions

Record of Change

Rev # Revision Date Description of Change Section Affected

1 21 OCT 2024

• Added additional information to introduction

• Altered Size & Weight Specifications

• Maximum display size

• Required memory specification changed

• Added Credential Guard / Device Guard Assessment

• Added clarification to warranty exclusions

• Added note to RS-232 Specification

• Paragraph 1

• Table 1A

• Table 1A

• Table 1A

• Table 1A

• Paragraph 7.7

• Table 1A

Highlighted areas are changes from previous version

1. Introduction

The United States Air Force (USAF) Mission Planning Systems (MPS) is a collaborative Department of Defense (DoD) program that leverages technical solutions and practices for all DoD aerial platforms. The Mission Planning equipment is a critical component for the USAF to effectively plan and coordinate operations worldwide.

The Mission Planning equipment must function seamlessly in both connected and disconnected network environments. This dual-mode capability is crucial for supporting USAF operations across diverse locations, including those with restricted or inconsistent internet access.

The USAF intends to deploy these devices across a spectrum of operational environments, encompassing standard office settings, austere locations, and areas exposed to inclement weather. The devices must be engineered to operate effectively in both enclosed spaces and open-air settings, potentially lacking temperature control systems. This versatile design ensures functionality across various deployment scenarios, from climate-controlled facilities to challenging field locations where environmental conditions may be unpredictable and harsh.

The USAF’s intent is to centrally store and distribute these Mission Planning equipment items through the USAF Supply System. This centralized management will ensure efficient and coordinated logistics, enabling the USAF to deploy the necessary equipment when and where it is needed.

This SOW outlines the technical specifications and requirements for the Mission Planning Aircrew Computer Procurement, "Project: BLUE OCEANS" for the USAF. The USAF requires the purchase of a best-in-class 2-in-1 Detachable Tablet Device, along with associated peripherals, packaged in a durable, cardboard box.

Adherence to the specifications outlined in this Statement of Work (SOW) is crucial to guarantee the safe, timely, and reliable operation of the MPS. Consistent performance is paramount to the success of USAF operations.

2. References

DoD References – The following reference form a part of this SOW.

Number Title Revision Date

MIL-STD 1472 Human Factors H 15 SEP 2021

MIL-STD 810 Environmental Engineering Considerations H 31 JAN 2019

MIL-STD 461 Electromagnetic Compatibility G 11 DEC 2015

MIL STD 704 Aircraft Electric Power Characteristics F w/ CHG-1 05 DEC2016

Internet References – The following information is provided for informational purposes only.

Preferred USAF Benchmark Tool (PassMark) https://www.passmark.com/products/performancetest/index.php

PC Card https://en.wikipedia.org/wiki/PC_Card

Personal Computer Memory Card International Association https://en.wikipedia.org/wiki/Personal_Computer_Memory_Card_International_Association

International Safe Transit Association (ISTA) https://ista.org/ https://ista.org/test_procedures.php#general-simulation-section

Military Standards Publications http://everyspec.com/MIL-STD/MIL-STD-1400-1499/MIL-STD-1472H_57041/ http://everyspec.com/MIL-STD/MIL-STD-0700-0799/MIL-STD-704F_CHG-1_55461/ http://everyspec.com/MIL-STD/MIL-STD-0800-0899/MIL-STD-810H_55998/ http://everyspec.com/MIL-STD/MIL-STD-0300-0499/MIL-STD-461G_53571/

3. Items Defined and Quantities

3.1 Items Defined

The USAF requires TWO finished products:

• Aircrew Computer (Item A) in either standard or an upgraded configuration

• Direct Current to Direct Current Converter (Item B)

Item A – Aircrew Computer: This item will be comprised of a high-performance 2-in-1 detachable tablet computer with a sleek and durable keyboard docking station all essential peripherals and accessories. The tablet computer, peripherals and accessories shall meet the detailed specifications outlined in Section 4.1 of the SOW. The entire package will be securely packaged in a durable cardboard box, ensuring the safe delivery of all components. Furthermore, the item will be labeled and marked in accordance with the specifications provided in Section 5.

Item B – DC to DC Converter: This item shall allow Item A to connect and be powered from the Aircrew Eye/Respiratory System (AERPS) outlet commonly found on USAF aircraft. Detailed specifications are provided in Section 4.2 of the SOW.

3.2 OPTIONAL CLINS 1005, 1006, 1008, 1009, 1010, 1011 - SSD Upgrade If exercised, these options will upgrade the data storage of all SSDs provided under CLINs 0005, 0006, 0008, 0009, 0010 (if exercised), and 0011 (if exercised) from 1 TB to 2 TB. This change applies only to the data storage requirement. All other requirements for CLINs 0005, 0006, 0008, 0009, 0010 (if exercised), and 0011 (if exercised) shall remain as defined within this SOW.

https://www.passmark.com/products/performancetest/index.php https://en.wikipedia.org/wiki/PC_Card https://en.wikipedia.org/wiki/Personal_Computer_Memory_Card_International_Association https://ista.org/ http://everyspec.com/MIL-STD/MIL-STD-1400-1499/MIL-STD-1472H_57041/ http://everyspec.com/MIL-STD/MIL-STD-0700-0799/MIL-STD-704F_CHG-1_55461/ http://everyspec.com/MIL-STD/MIL-STD-0800-0899/MIL-STD-810H_55998/ http://everyspec.com/MIL-STD/MIL-STD-0300-0499/MIL-STD-461G_53571/

3.2 Quantities

DESCRIPTION ITEM BASE OPTION TOTAL

AIRCREW COMPUTER A 652 1209 1861

DC TO DC Converter B 6 795 801

Refer to Table 3 below for the CLIN breakout.

4. Minimum Technical and Functional Specifications

4.1 Item A Specifications

Table 1A – The Contractor shall provide a tablet that meets or exceeds the following requirements.

Unless otherwise noted, any specified attribute shall be inherent to the tablet's chassis or enclosure, without the need for external components or accessories.

Table 1A

ATTRIBUTE DESCRIPTION

DEVICE FORM FACTOR 2-in-1 Detachable ONLY with built-in handle. User requires usability as a traditional laptop (docked) and/or a tablet (undocked).

SIZE & WEIGHT

TABLET ONLY

The tablet dimensions should adhere to the following specifications:

Depth: Maximum 1.5” Height: Maximum 12.5” Width: Maximum 10” Weight: Less than 6 lbs.

Please note that there are no specific specifications assigned to the docked tablet and keyboard.

DISPLAY

Viewable Screen Size: No less than 10”, Not greater than 12” Nominal Resolution: 1920 x 1080 or higher Sunlight readable with Anti-reflective and Anti-glare properties Must provide graduated illumination levels from zero nits to full brightness for use in low light environments

TOUCH SCREEN

Ten-point Multipoint touch screen.

Shall be capable of accepting user input with bare hands, gloved hands via virtual keyboard and bundled stylus

PROHIBITED

COMPONENTS &

CAPABILITIES

No built-in wireless connectivity (Wi-Fi, Bluetooth, etc.).

Note: Wireless radios shall be removed. Merely disabling the components within the BIOS is insufficient.

No built-in microphones shall be installed.

No built-in camera(s) shall be installed.

Note: Empty camera lens port(s) shall be covered and concealed.

RUGGED DESIGN

Designed to MIL-STD-810H: Low Pressure, shock, vibration (general), rain, dust, sand, high/low temperature, humidity, and Explosive Atmosphere.

CERTIFIED

ELECTROMAGNETIC

Tablet with attached Keyboard (on battery power only) CERTIFIED for MIL-STD-461G as indicated below:

COMPATIBILITY A) CE102: Conducted Emissions, Power Leads, 10kHz to 10MHz; In compliance with Figure CE102‐1, “Basic Curve”.

B) RE102: Radiated Emissions, Electric Field, 2 MHz to 18 GHz; In compliance with Figure RE102‐3 for Fixed Wing Internal, equal to or greater than 25 meters nose to tail.

Note: MIL-STD specifications do not apply to AC Adapter. Standard commercial AC Adapter shall be provided.

POWER AND BATTERY

Shall support 110-240 voltage 50/60Hz environments (autosensing) Primary power connections shall be compatible with North American power grid.

1) Shall provide a minimum 8 hours of uninterrupted operation

2) Bridge battery: 1 minute swap time OR Hot Swappable Batteries

3) Lithium Ion: Cells shall not exceed 20Wh and Batteries shall not exceed 100Wh

4) Removable\Replaceable

BIOS / UEFI

REQUIREMENTS

UUID / SMBUOS GUID compliant

Shall support UEFI Class 3

BIOS / UEFI SETTINGS

Administrator/Supervisor: preset to a specific password (provided after contract award).

Note: On CLINs 0001-0003, please set password to ‘password’

Secure Boot: Enabled

Intel, VT-x or AMD-V supported: Enabled

Intel, VT-d or AMD-Vi supported: Enabled

UEFI Compatibility Support Mode (CSM), if present: Disabled

Wireless devices/capabilities: Disabled Note: Built-in wireless components removed from laptop. Please ensure this requirement does not affect the installation and use of the WiFi Dongle specified in Table 1B.

Intel TXT: Enabled, if Available Note: Intel TXT is not required.

Boot option set to boot: from primary hard drive only; can be changed by administrator Display of boot order menu during start-up that would allow boot device changes: Disabled

All capabilities that permit remote administration functions: Disabled

Credential Guard / Device Guard Assessment

Must “Pass” the following using Microsoft’s Credential Guard / Device Guard Assessment v 3.6 in the following steps:

Within Step 1: “No Incompatible Drivers Found” Within Step 2: “Secure Boot is present” Within Step 3: “HSTI validation successful” Within Step 4: “64 bit arch…” Within Step 5: “This PC Edition is supported for Device Guard” Within Step 6: “Virtualization firmware check passed.

Within Step 7: “TPM (Version 1.2 or better) is Present” Within Step 8: “Secure MOR is available” Within Step 9: “NX Protector is available” Within Step 10: “SMM Mitigation is available” Summary: “Machine is Device Guard / Credential Guard compatible”

INSTALLED OPERATING

SYSTEM (OS)

Licensed, installed, and activated Microsoft Windows 11 OS or better with established local user account. Username: Pilot. Password:

“Pilot1”.

Note: Installed OS activation shall not rely on active internet connection.

SUPPORTED SOFTWARE

Latest Operating System (OS) that supports up-to-date DoD/USAF Standard Desktop Configuration

USAF Standard Desktop Configuration (SDC) versions 11.2209 or later

Unique Mission Planning Software

DEVICE DRIVERS

All device drivers provided by bidder must meet Hyper Visor Code Integrity (HVCI) Requirements NOTE: From Windows OEM software only

PERFORMANCE

PassMark CPU Score: 13,000 or higher

PassMark G3D Score must meet or exceed: 2,500

PassMark DiskMark Score must meet or exceed: 12,500

Note: PassMark performance evaluation is conducted using PerformanceTest v11 on OEM Windows systems pre-installed by the vendor.

MEMORY 32GB installed

SOLID STATE DRIVE

(SSD) 1TB SSD. Capable of upgrade to 2TB.

Self-Encrypting Drive (SED) with AES 256 OR FIPS compliant OR FIPS Validated SSD may be wiped and reloaded once per day.

REQUIRED

INTERFACES

1 x 10/100/1000 base-T Ethernet (RJ-45) 1 x RS-232 (serial) Note: This port may be located on the Docking Station (Keyboard) if it is not available on the tablet itself.

1 x video interface ports (e.g. DVI, HDMI, DP and all others) 1 x USB Port Built-in DoD Approved CAC Reader External mic & headphones jack (Mini-jack) PC Card Reader/Writer (PCMCIA), One Slot Note: Shall not provide support for SD Cards. May be provided externally. Shall not require additional power source

Table 1B – Bundled Software, Peripherals and Accessories The following items shall be provided with each Tablet.

Table 1B

ATTRIBUTE DESCRIPTION

KEYBOARD / DOCK

High quality QWERTY keyboard with multi-touch pressure sensitive touchpad with two buttons.

Enables Tablet to be used as a clamshell laptop.

OPTICAL DRIVE USB powered CD, DVD (Dual Layer), Blu-Ray Reader/Writer (BDXL capable)

STYLUS Tethered to tablet for touchscreen use Wi-Fi Dongle Compact and lightweight design. IEEE 802.11b/g/n/ax.

USB HUB 4-Port USB Hub capable of supporting USB port on tablet.

DRIVERS DISK

DVD/BR Media containing component drivers for Windows 10 and Windows 11 Note: Drivers shall be organized into appropriately labeled folders or file names so that user can find and use them effectively

WINDOWS OEM

RESTORE

Proof of license and media to restore vendor installed OEM Operating System.

Table 1C - Additional Interfaces In addition to the interface requirements outlined in Table 1A, the following additional interfaces shall be provided either from the Tablet or the keyboard/dock:

TABLE 1C

Additional Interface Total Interface(s) in complete configuration

2 x USB 2.0 or better (Type-A) 1x USB 3.0, 2 x USB 2.0 Note: Does not include ports provided USB Hub.

4.2 Item B Specifications, DC to DC Converter

The following specifications are applicable to Item B.

TABLE 2

ATTRIBUTE REQUIRED SPECIFICATION

WIRELESS

PROHIBITED

COMPONENTS WITHIN THIS END ITEM SHALL NOT BE CAPABLE OF

TRANSMITTING USER DATA VIA WIRELESS COMMUNICATION (e.g. Wi‐Fi, Bluetooth, and any and all other methods)

Wireless components are prohibited from residing within this device. Merely disabling wireless capability and allowing wireless radios to remain installed is NOT permitted.

CERTIFIED

AIRCRAFT POWER

In compliance with MIL-STD-704F, specifically section 5.3.2, which addresses the '28 Volt DC System' for normal, abnormal, and emergency operations.

CERTIFIED

ELECTROMAGNETIC

COMPATIBILITY

In accordance with MIL‐STD‐461G:

A) CE102: Conducted Emissions, Power Leads, 10kHz to 10MHz; In compliance with Figure CE102‐1, “Basic Curve”.

B) RE102: Radiated Emissions, Electric Field, 2 MHz to 18 GHz; In compliance with Figure RE102‐3 for Fixed Wing Internal, equal to or greater than 25 meters nose to tail.

INPUT POWER 28vdc from 5-amp circuit servicing two AERPS outlets.

AERPS CABLE END

CONNECTOR: Cannon #MS27467T9B98P or equivalent BACKSHELL: Cannon #M85049/49‐2‐8W or equivalent BEND RELIEF extend out past the saddle clamp.

PIN A: + VDC

PIN B: (Ground) PIN C: (Ground)

ITEM A CABLE END Proper Power Adapter tip for ITEM A with appropriate input power requirements (voltage & Amperage)

TOTAL CABLE

LENGTH From AERPS receptacle to tablet computer: Twelve (12) feet minimum.

5. Packaging and Labeling Requirements All packaging and labeling specifications shall be strictly adhered to in a consistent manner. These items shall be packaged to provide safe storage and shipment. System components must remain capable of their operational function after being subjected to shocks and vibrations induced when transported by air, rail, sea, and when ground transported by forklift and/or truck over unimproved terrain.

Items identified for CLINs 0005 – 0012, shall be individually packaged, ready for immediate reshipment.

These Item shall be secured to prevent tampering and pilferage through use of tamper-proof sealing tape applied to the outermost cardboard box.

5.1 Packaging Requirements

For all packaged end items weighing more than 2 pounds, the Contractor is required to obtain International Safe Transit Association (ISTA) certification before shipping the First Articles to the United States Air Force (USAF). This certification process involves submitting representative samples of Item A and Item B to a certified ISTA laboratory for testing and evaluation. However, an exception to ISTA testing is granted for components that are already certified to MIL-STD 810 for 4' drop shock.

The specific ISTA certification procedure is primarily determined by the size and weight of the packaged end item, as well as the intended method of shipment. Given that the USAF typically reships items using Less-Than-Truckload (LTL) and/or parcel delivery methods, Test Procedure 3B is likely the most appropriate choice for these Items, based on their expected size and weight. The Contractor must ensure that the packaged end items successfully pass the selected ISTA certification procedure, unless exempt due to MIL-STD 810 certification. It's important to note that ISTA certification is not required for Contract Line-Item Numbers (CLINs) 0001-0005, which are designated as Evaluation and Early Production Items.

Immediately following the ISTA assessment (or MIL-STD 810 certification review for exempt items), a functional assessment of the tested devices shall be conducted. To be considered acceptable (Pass), devices must be capable of immediate operation after the assessment. The ISTA report or MIL-STD 810 certification documentation should include documentation of all physical damage, including cosmetic scratches. The complete report must be provided to the Government with or before the delivery of the First Articles.

5.2 Labeling requirements

5.2.1 Theft and Misdirected Package Notice

Applies to CLINs 0006-0013:

A brightly colored (Yellow) 8 x 11 single page notice shall be conspicuously placed inside each container (Durable Cardboard Box) with the following information:

THE ITEM HEREIN IS PROPERTY OF THE

UNITED STATES AIR FORCE.

THEFT IS PUNISHABLE BY LAW.

IN THE EVENT OF LOST OR MISDIRECTED SHIPMENTS

PLEASE CONTACT ANY OF THE FOLLOWING:

DONALD BRUCE AT 618-229-2216 (DSN 779-2216), donald.bruce.2.ctr@us.af.mil RANDY BELL AT 757-764-1854 (DSN 574-1854), randy.bell.3.ctr@us.af.mil

DAVID ROESCHER AT 757 764-1855 (DSN 574-1855), david.roescher.ctr@us.af.mil LONNY CLIPPINGER AT 801‐775-5150 (DSN 775-5150), lonny.clippinger@us.af.mil

MPSSF HELPDESK AT 801-777-6538 (DSN 777-6538), hill.mpssfa@us.af.mil

5.2.2. DD Form 1574-1

Applies to CLINs 0006-0012:

Contractor shall provide, annotate, and affix two (2) proper DD Form 1574-1s to the outside of each packaged Item. The tags shall be printed on cardstock paper and shall be placed (one on top of the other) within a clear weather-resistant packing list envelope and remain visible when the container is placed on a pallet for shipment during delivery. Tag size shall be 16 cm wide, and 8 cm tall. The Nation-al Stock Number (NSN) on this tag will be the same NSN placed on the Shipping Label. The information on this tag must be typed. The Serial Number identified on this tag must match the serial number on the Aircrew Computer. An example follows:

5.3.3. Shipping Label

Applies to CLINs 0006-0012:

A shipping label shall be affixed to the outside of each packaged Item. The label must be visible when the container is placed on a pallet and resist deterioration due to rain, moisture, and/or other shipping environments. An example of the shipping label follows:

5.3.4. Weight Safety Label

Applies to CLINs 0006 – 0012:

A durable safety lifting label shall be affixed to all four sides (not top or bottom) of each shipping box indicating the total weight of the Item. Background color of the label shall be yellow or orange and must not be reflective or phosphorescent. Label size and placement shall be conspicuous. Item Weight shall be rounded up to the nearest whole pound. Completed items weighing less than 5 pounds shall not require a Weight Safety Label. Stipulations contained in MIL-STD-1472 determines the “persons required” information. Please consult the publication for appropriate information. Label shall also indicate the stacking load capability (in pounds) of the shipping container.

5.3.5. Assembly/Accountability Label

Applies to CLINs 0006 – 0012:

Please Note: Final labeling instructions will be provided after contract award and NSN generation.

These labels are notional until that time.

A durable label shall be affixed to the top, outer surface of the item in a location that will resist damage during use and storage. Label shall not be placed in any location that will interfere with the safe and effective operation of the device(s). The following is an example of the label:

5.3.6 Early Production Item, Assembly/Accountably Label

Applies to CLINs 0005 ONLY:

A durable label shall be affixed to the top, outer lid of the Item chassis in a location that will resist damage during use and storage. Label shall not be placed in any location that will interfere with the safe and effective operation of the device(s). The following is an example of the label:

6. General Terms and Conditions

6.1 Counterfeits

The Government shall not accept counterfeit components for any reason. Should it be determined that the Contractor provided counterfeit components, even if inadvertently or unknowingly, the Contractor shall re-place counterfeit components with a genuine article(s) at no cost to the Government.

6.2 Safety Recalls

The Contractor shall register or sign up to receive product safety information, including recalls and safety issues, from manufacturers that supplied items or components used to fulfill this Delivery Order.

The Contractor shall monitor for and promptly notify the Hill AFB MPSSF Helpdesk of any manufacturers' recalls or safety issues related to the products or components used in this Delivery Order.

• Notification shall be made by phone to 801-777-6538 and by email to hill.mpssf@us.af.mil.

• Notification shall be provided within 2 business days of the Contractor becoming aware of the recall or safety issue.

The Contractor shall take all necessary actions to address any product safety issues, including coordinating with the Government on any required corrective measures or product replacements.

7. Warranty Requirements

7.1 Scope and Term

The Contractor shall provide a unified and comprehensive four-year parts repair or replacement warranty for Item A only. The warranty period shall commence only when all items placed on contract have been delivered and accepted by the USAF. The price for each item shall encompass the warranty.

Warranty claims will be directed to the Contractor, or a single designated alternate point of contact provided by the Contractor. The USAF shall not to be burdened with having to submit separate warranty claims to various manufacturers or suppliers associated with the Contractor's supplied components.

The Contractor bears exclusive responsibility for all warranty services. This includes troubleshooting, repairing, or replacing any delivered item or component, including "consumable items" supplied with this Delivery Order, that fails to operate or perform as expected within the warranty period. This warranty shall include No-Fault Accidental Damage. This warranty covers any accidental damage to the product, including but not limited to drops, spills, or other physical damage; exposure to weather, such as rain, snow, or extreme temperatures; cracked screens, or any other display issues; as well as malfunctioning buttons, ports, or other hardware components. The warranty applies to all such accidental damage, regardless of the cause except for those described in section 7.7. The Contractor is accountable for all expenses related to parts, labor, shipping, and any other services required to restore the Item or component to proper working order.

The USAF intends to distribute or deploy provided Items anywhere they are needed, world-wide. The USAF will not provide the Contractor with distribution data or provide a list of locations as to where they will be utilized. These items are routinely utilized within the fifty United States, Europe and Japan.

7.2 Item and Component Replacement

Contractor may choose to replace a defective product, item or component in lieu of repair. In this case, the Contractor should make every effort to ensure replacement is an identical replacement. When an identical re-placement is not available, an equivalent substitute must be approved by the Government.

The Contractor shall contact the Mission Planning System Support Facility (MPSSF) at 801‐775-5150 (Mr. Lonny Clippinger) to request approval of all proposed equivalent substitutes. Components submitted as equivalent substitutes must be tested prior to approval. Contractor shall provide an equivalent substitute component to the Government for testing and approval. Approved components shall be retained by the Government at no additional cost. Contractor shall ship replacement units or parts via traceable methods.

7.3 Response and Restoral Times

The Contractor shall acknowledge requests for service within 24 hours of notification.

The Contractor shall take action to troubleshoot and return item(s) to service within 12 business days.

7.4 User Data Protection

The Contractor shall not require the return of, or collect (during on‐site servicing), any failed component that has the capability to retain User Data or information. This includes, but is not limited to, hard drives and flash media. For the purposes of this contract, User Data is defined as any data or information generated or owned by the user of the device. In the event that the Government inadvertently ships any components containing User Data, the Contractor shall securely return those components to the Government without accessing or retaining the User Data. Please contact Mr. Lonny Clippinger (lonny.clippinger@us.af.mil) or Mr. David Roescher (david.roescher.ctr@us.af.mil) to coordinate return.

7.5 Firmware and Driver Support

The Contractor shall provide updated firmware and drivers to support the provided Item components every six (6) months throughout the warranty term. Updates shall be mailed through traceable means to the Government’s POC for warranty (address provided in Section 7.9).

7.6 Return Shipment

The Government shall not be required to return components in original packaging, prepay shipping charges, ensure the shipment, or accept the risk of loss/damage associated with the shipment of warrantied components or Items. Contractor is responsible for all costs associated with item/component return. All shipments shall be made via traceable methods. The Government shall not be required to retain faulty components or Items longer than ten (10) working days from date of replacement.

7.7 Exclusions and Limitations of this Warranty

Item B is wholly excluded from the tailored warranty provided under this contract. For Item B, the Contractor shall provide the standard warranty supplied directly from the component manufacturer.

The Contractor shall not invalidate the warranty due to the installation of user-installed components that are supported by the configuration.

The Contractor shall not be responsible for physical damage that occurs while components are in possession of the Government due to combat or intentional abuse or destruction. The Contractor shall remain responsible for accidental damage or destruction.

The Contractor shall be responsible for the integrity of software media but shall not be directly responsible for the code (software) contained on delivered media.

No exclusions or limitations, other than those contained within this SOW are attached.

7.8 Call Tracking

The Contractor shall maintain detailed records of each request for warranty service. For each service call, the Contractor shall collect the following information:

• Call Tracking Number (unique number assigned to each trouble call)

• Date the call was opened

• Name and location of the caller

• Model/Part Number of the failed item/component

• Serial Number of the item

• Description of the problem

• Actions taken to repair the item

• Date the call was closed (when the item was restored to working condition)

The Contractor shall submit a comprehensive warranty service report for all covered items to the Government biannually. These reports shall cover all warranty service calls conducted during the preceding six-month period and be submitted within 15 calendar days after the end of each six-month reporting period. The reporting obligation shall commence from the start date of the warranty period and continue throughout the duration of the warranty. The first report shall be due 6 months and 15 days after the warranty period begins. All reports shall be sent in PDF format to the following email address:

acc.drsml@us.af.mil.

7.9 Government’s Point of Contract for Warranty

Routine warranty Point of Contacts (POC) are:

AFLCMC/C3M OL3

(MPSSF)

6006 Wardleigh Rd.

Bldg. 1575, Floor 1 mailto:acc.drsml@us.af.mil

Hill AFB, UT 84056

MARK FOR:

LONNY CLIPPINGER, 801-775-5150, lonny.clippinger@us.af.mil

OR

KRISTA HERNANDEZ, 801-775-2773, krista.hernandez.1.ctr@us.af.mil

Alternate POCs:

DAVID SHOEMAKER, david.shoemaker.4@us.af.mil DAVID ROESCHER, david.roescher.ctr@us.af.mil

8. Early Production Items

8.1 CLIN 0005

Contractor shall provide Fifteen (15), Item A to the Government no later than forty-five (45) days following contract award.

9. First Article Inspection For quality control purposes, the Government shall conduct a First Article Inspection. A First Article is the first fully compliant (fully packaged) unit or item off the production line. First Article Inspection will consist of ONE (1) unit of each defined Item A and B (if a Delivery Order is awarded). See CLINs: 0006 and 0007 (Note: If options are exercised, they will affect the first article). The First Article items shall be delivered to the addresses specified in Table 3. The Contractor shall deliver the First Articles as soon as practicable, but no later than One Hundred (100) calendar days after award, or in accordance with a mutually agreed delivery schedule. If items are not going to be delivered IAW the terms of the contract, notification must be sent directly to the Contracting Officer (CO) and Project Manager (PM). Delivery shall include bringing the First Article into the designated building or facility and one-time placement of the article within the building. The designated building or facility will likely not have a loading dock or be able to accept delivery from a tractor trailer. Deliveries will be accepted between 9am and 4pm, Monday thru Thursday. Friday deliveries will require advance notice and should be requested prior to shipment.

Deliveries will not be accepted on Federal holidays or weekends. Negative performance will not be documented in cases where the Contractor’s First Article is late solely due to Government’s delay in providing the appropriate NSN information. Acceptance of First Article by the Government shall not relieve the Contractor from complying with all requirements and terms stipulated within the Delivery Order. The First Article Inspection will be repeated if the initial First Article does not conform to the specifications provided in this document. The Contractor shall arrange return shipment (if necessary) and make corrections to the First Article in a timely manner. Return shipment costs shall be paid by the Contractor.

The Contractor shall notify the contacts specified below, when item(s) has been shipped and provide associated tracking number(s):

John Cleverly, john.cleverly.5@us.af.mil David Roescher, david.roescher.ctr@us.af.mil

As part of the First Article Inspection, the Government at its discretion and cost, may transport the Contractor’s provided First Article(s) to other facilities for evaluation such as a certified ISTA Testing Laboratory.

mailto:lonny.clippinger@us.af.mil mailto:krista.hernandez.1.ctr@us.af.mil mailto:david.shoemaker.4@us.af.mil mailto:david.roescher.ctr@us.af.mil mailto:john.cleverly.5@us.af.mil mailto:david.roescher.ctr@us.af.mil

The Government shall not be responsible for any damage that occurs to the First Article(s) during evaluation, such as (but not limited to) ISTA testing/evaluation.

Failure to successfully deliver (in a timely manner) an acceptable First Article within the terms of the executed Delivery Order can be used a basis for contract termination.

10. Quality Assurance Inspections The Government shall, at their discretion, conduct Quality Control or “Pre-shipment” inspection of the Item(s) supplied after First Article Acceptance in performance of this SOW. The Contractor shall coordinate with a designated Government representative to conduct a “Pre-Shipment” Inspection before any shipments are made to the Government. Inspections will occur at the Contractor’s factory or integration facilities immediately prior to shipment. Contractor shall provide a completed DD Form 250 to the Government representative prior to this inspection. The inspection usually consists of a sampling from the order ready for shipment. Sample size is at the discretion of the Government. Process normally entails visual inspection and may include brief operational testing. Adequate space and resources shall be made available by the Contractor to accomplish inspection(s).

In instances where on-site inspection is impractical or not possible, the Contractor shall provide required photographic evidence of Items and pallets ready for shipment.

Shipments shall not occur without the Government’s approval. Government representative will sign Contractor provided DD Form 250 and provide other important documents for shipment to occur.

Designated Representatives:

David Shoemaker, david.shoemaker.4@us.af.mil Henry Cruz, henry.cruz.1.ctr@us.af.mil

Alternate POC:

David Roescher, david.roescher.ctr@us.af.mil

11. Delivery Schedule Delivery of the full order shall begin upon official CO notification of First Article Acceptance and delivered as soon as practicable, but no later than One-Hundred and Ninety (190) calendar days from notification, or in accordance with a mutually agreed delivery schedule.

For any reason, should the Contractor be unable to complete delivery of all quantities under contract, the Government may, at its sole discretion, return any or all the delivered quantities. No adjustment shall be made to the negotiated unit cost on any quantities retained by the Government. The Contractor shall be responsible for all shipping, storage and other costs related to the return of unwanted items. Should the Contractor fail to initiate return shipment of unwanted Items within ten (10) business days from Government notification, the Government will assume it is the Contractor’s intent to abandon the equipment in place. Should this be the case, the Government will dispose of or transfer these items in accordance with Government procedures. Disposal costs, if any, shall be paid by the Contractor.

mailto:david.shoemaker.4@us.af.mil mailto:henry.cruz.1.ctr@us.af.mil

12. Shipments

12.1 Serial Number Information

The Contractor shall record the serial numbers of all Items prepared for shipment and provide this information to the Government as an electronic data file (MS Excel or CVS is required).

12.2 Shipment Tracking and Notification

All shipments to the Government shall be conducted through traceable methods. Contractor shall notify the Government when the shipment has departed their facility and provide shipper information, tracking number and estimated date of arrival.

12.3 Accuracy

Shipments shall be made in accordance with the information specified in Table 3. The addresses must be labeled exactly as shown. Failure to follow these instructions may result in the shipment being refused, misrouted, or lost. The Contractor assumes all responsibility for misrouted, refused, or lost shipments that occur as a result of improper packaging or labeling.

13. Non-Parcel Shipment Requirements During delivery, it is common for multiple Items to be stacked upon shipping pallet(s) for shipment. All non-parcel shipments shall provide the following labeling and pallet requirements.

13.1 Pallet Label

A label indicating the total number of Items present on the pallet shall be affixed to each side of the pallet. Label Size will be six inches by six inches at a minimum, and letter size will be appropriate to maximize legibility of the information. The following is an example:

13.2 Pallet Caution Label

A label indicating that the pallet will not be stacked or broken-down during transit shall be applied.

13.3 The Contractor shall ensure that items with different NSNs are not placed on the same pallet for shipment to the Government. Each pallet shall contain only items with the same

NSN.

13.4 All pallets shall be in good condition, capable of carrying the load of the product.

13.5 Maximum Single Pallet Height: 77" (pallet + product + top cap)

13.6 All pallets shall provide “four-way entry” in order to ease movement within the logistics chain.

13.7 At no time shall the product overhang the pallet.

13.8 Shipping Carton(s)

A Shipping carton is utilized in order to transport small Items in bulk. The following label shall be affixed to all shipping cartoons..

14. Shipping Address List and Special Instructions Please Note: The Government may be required to update or correct the information provided in the table(s) below. The POC for this information is David Shoemaker, david.shoemaker.4@us.af.mil or David Roescher 757-234-1725 (M-F), or email at david.roescher.ctr@us.af.mil.

14.1 Special Instructions:

Procedure to gain access to Hill AFB, building 849 West:

Driver must have all appropriate Shipping Order (Shipper paperwork) and know the nomenclature, quantity, and number of pallets.

NSN: XXXX-01-XXX-XXXX MP

NOUN: TBD

QUANTITY: XX EACH

CONDITION: A

mailto:david.shoemaker.4@us.af.mil

Prior to arriving at Hill AFB, UT; Driver shall call Building 849 West at 1-385-519-8898 or 1-801-777- 7692 and inform them you have a delivery for them. The following information will also need to be provided:

Driver’s Name (First and Last) Driver’s License Number Driver’s License State Destination: Building 849-West Arrival Date and Time Departure Date and Time Purpose: Delivery to Building 849-West

Government representative will provide information on how to proceed once you arrive at the TRUCK DELIVERY GATE on Hill AFB.

DIRECTIONS: From I-15 take exit 338 and proceed to “Hill AFB Truck Gate”.

Table 3 – Quantities and Shipping Addresses

ADDRESSES WILL BE ADDED AT A LATER DATE

TYPE CLIN DESCRIPTION "ITEM" QTY DESTINATION COMMENT

BASE 0001 Aircrew Computer A 4 Hill AFB EVAL BASE 0002 Aircrew Computer A 1 Orlando EVAL BASE 0003 Aircrew Computer A 1 Langley EVAL BASE 0004 DC to DC Converter B 6 Hill AFB EVAL BASE 0005 Aircrew Computer A 15 HANSCOM AFB EARLY PRODUCTION BASE 0006 Aircrew Computer A 1 Hill AFB First Article OPTION 0007 DC to DC Converter B 1 Hill AFB First Article BASE 0008 Aircrew Computer A 613 DLA- HiLL AFB MAJCOMs

BASE 0009 Aircrew Computer A 17 DLA- HiLL AFB OPTION 0010 Aircrew Computer A 1150 DLA- HiLL AFB MAJCOMs OPTION 0011 Aircrew Computer A 59 DLA- HiLL AFB OPTION 0012 DC to DC Converter B 794 DLA- HiLL AFB OPTION 1005 SSD Upgrade 15 OPTION 1006 SSD Upgrade, CLIN 0006 1 First Article OPTION 1008 SSD Upgrade, CLIN 0008 613 OPTION 1009 SSD Upgrade, CLIN 0009 17 OPTION 1010 SSD Upgrade, CLIN 0010 1150 OPTION 1011 SSD Upgrade, CLIN 0011 59

DESCRIPTION ITEM BASE OPTION TOTAL

AIRCREW COMPUTER A 652 1209 1861

DC TO DC Converter B 6 795 801

14. Shipping Address List and Special Instructions