Attachment_1_Statement_of_Work.docx

ESRI Enterprise Agreement BU 3940 Event ID 0000033425 Attachment 1- Statement of Work

Attachment 1 Statement of Work

1. Service Overview

A. The Contractor (Contractor) agrees to provide to the State Water Resources Control Board (Water Boards) services as described herein.

B. The services shall be performed remotely or onsite at Water Boards, 1001 I Street, 8th Floor, Sacramento, CA 95814.

C. The services shall be provided between the hours of 8:00 a.m. to 6:00 p.m. Pacific Time (PT), Monday through Friday, excluding state and federal holidays. The Contractor shall respond within the time stated in Section six (6). However, the Contractor may be required to perform system updates, production support, or maintenance tasks on weekends or before/after business hours. In the case of emergency situations that arise outside of the Contractor’s regular support hours (Monday through Friday 8:00 a.m. to 6:00 p.m. PT), the Water Boards will call the Environmental Systems Research Institute, Inc. (ESRI) technical support at (888) 377-4575 for assistance within the timeframes specified in Section six (6).

D. The Project Representatives during the term of this contract shall be:

Address: 1001 I Street, 8th Floor Sacramento, CA 95814 Address: TBD

The parties may change their Project Representative upon providing ten (10) business days written notice to the other party. Said changes shall not require a purchase order change or amendment to this contract.

2. Contract Term

The term of this contract will be effective November 1, 2024, through October 31, 2027.

3. Current Water Boards Technology Architecture Specifications

The objective of this effort is to purchase a three (3) year ESRI enterprise agreement including all listed software and maintenance services. The Water Boards uses Geographic Information System (GIS) technology to support core organizational missions including water quality, water rights and environmental protection.

4. Software Licenses

Below is the list of software included in this contract for maintenance and support:

EA Products— Uncapped Quantities

ArcGIS Enterprise Extensions: ArcGIS 3D Analyst, ArcGIS Data Reviewer, ArcGIS Geostatistical Analyst, ArcGIS Network Analyst, ArcGIS Schematics, and ArcGIS Spatial Analyst

Uncapped

ArcGIS Desktop Extensions: ArcGIS 3D Analyst, ArcGIS Data Reviewer, ArcGIS Geostatistical Analyst, ArcGIS Network Analyst, ArcGIS Publisher, ArcGIS Schematics, ArcGIS Spatial Analyst, and ArcGIS Workflow Manager (Single and Concurrent Use)

Uncapped

EA Products—Capped Quantities

ArcGIS StreetMap Premium Enterprise Full Use USA State Up to Four Cores Annual Subscription (California)

3D Analyst for ArcGIS Pro (Add-on App) for ArcGIS Enterprise Creator or GIS Professional User Type Annual Subscription

Geostatistical Analyst for ArcGIS Pro (Add-on App) for ArcGIS Enterprise Creator or GIS Professional User Type Annual Subscription

Network Analyst for ArcGIS Pro (Add-on App) for ArcGIS Enterprise Creator or GIS Professional User Type Annual Subscription

Spatial Analyst for ArcGIS Pro (Add-on App) for ArcGIS Enterprise Creator or GIS Professional User Type Annual Subscription

ArcGIS Enterprise Contributor (formerly Editor) User Type Annual Subscription

The Contributor User Types are offered at a special price and are limited to use for external users related to the California water rights system

35,000

ArcGIS Online Mobile Worker User Type Annual Subscription* (250 credits per user)

ArcGIS Online Creator User Type Annual Subscription* (500 credits per user)

Site Scan for ArcGIS Custom 1 Year License (not to exceed 100,000 Images per year) Initial user access will include Site Scan Single Operator Annual Subscription License - Qty. 20 Site Scan Single Access Annual Subscription License - Qty. 100 – These licenses can be increased upon request through the Esri internal Site Scan Admin Portal.

5. Work To Be Performed

The objective of this effort is to provide enterprise licensing and maintenance support for the Water Boards’ ArcGIS.

Task Group A – Ongoing system support, upgrades, bug fixes, and patches of the Water Boards’ ArcGIS.

Includes, but is not limited to, software upgrades, software patches, system administration issues, user accounts and servers. The DIT Project Representative shall report technical issues through the Contractor’s issue-reporting system. The Contractor’s system shall notify the Water Boards through email when these new work items are created. All other communication regarding requested maintenance, including but not limited to status updates, solution descriptions, requests for approval, and approvals, shall be provided in writing.

6. Service Response Times

The Contractor shall respond to incidents according to the following timeframes:

A. Level 1: Fatal condition which prevents staff from doing their work or destroys and/or corrupts data. No workaround is available. The Contractor shall respond within two (2) hours of receipt of a report.

B. Level 2: A reproducible error which substantially impacts production tasks, but for which an operational workaround, acceptable for the short term, but unacceptable for the long term, may be employed. The Contractor shall respond within four (4) hours of receipt of a report.

C. Level 3: Condition that causes minimal or cosmetic deficiencies. Work-around is acceptable. The Contractor shall respond within the same business day of receipt of a report.

7. Contractor Responsibilities

A. The Contractor shall be required to work remotely or onsite as needed at the Sacramento office of the Water Boards (1001 I Street in Sacramento, California) cooperatively and of a larger team of support the Water Boards’ program staff. The Contractor shall provide support during system updates, which may be done on weekends or before/after standard business hours.

B. The Contractor shall adhere to the Water Boards’ Information Technology security, internet, and network policies.

C. The Contractor shall certify that it has appropriate systems and controls in place to ensure that Water Boards’ funds will not be used in the performance of this contract for the acquisition, operation, or maintenance of computer software in violation of copyright laws.

D. The Contractor shall provide their own laptop computer if working onsite. The Contractor shall ensure that all personal computers, laptops, and devices used to access the Water Boards’ network are up to date with all the necessary operating system patches, antivirus updates, and virus definitions.

E. The Contractor shall document all work items in their issue tracking system (issues, notes, requirements, documents, and deliverables) and in a report specified and approved by the DIT Project Representative.

F. The Water Boards recognize that a resignation, or other such event, may cause Contractor team members to not be available for the duration of this contract. If this event should occur, the Contractor shall not replace any project team members without first receiving written approval from the DIT Project Representative.

G. The Contractor shall not be allowed extra time or money to replace personnel.

H. Shortage of Contractor personnel shall not relieve the Contractor from completing Contract tasks to the satisfaction of the Water Boards and within Contract timelines.

I. The Contractor shall supervise all Contractor’s project personnel, and the Contractor shall mitigate any Contractor personnel issues. The Contractor shall be responsible for the quality of service delivered to the Water Boards by any temporary backup personnel or permanent replacement personnel on the project team.

J. The Contractor shall return support calls on a same-day basis.

K. The Contractor shall maintain a detailed call reporting and resolution log (description of issue, date of resolution) accessible by Water Boards staff.

L. The Contractor must comply with the Water Boards Information Security clauses/policies and the Water Boards' network policy as outlined in Exhibit C.

M. The Contractor must review and comply with Exhibit B - Special Terms and Conditions.

8. Installation Requirements and Testing Procedures

The software shall be upgraded and installed by the Water Boards staff following established standard operating procedures. Testing shall be performed by the Water Boards’ ArcGIS team prior to approval by the DIT Project Representative.

9. Acceptance Process

The acceptance criteria shall consist of the following:

A. All tasks shall be performed in close coordination and approval of the DIT Project Representative.

B. All completed tasks shall be subject to ten (10) business days of testing and acceptance tracked by the DIT Project Representative.

C. If a completed task is not accepted, the Water Boards shall provide the rationale in writing within ten (10) business days of receipt of the completed task.

D. The Contractor shall submit revised services and/or work products within ten (10) business days of receipt of notification for Water Boards acceptance and approval.

E. All documentation shall be in a format that can be used by the Water Boards, as specified by the DIT Project Representative.

10. Water Boards’ Responsibilities

It is the Water Boards’ responsibility to provide:

A. Access to business and technical documents as necessary for the Contractor to complete tasks identified in this Scope of Work (SOW).

B. Remote access to the Water Boards’ network.

C. Subject Matter Experts for the Contractor.

D. A DIT Project Representative.