Attachment 1 Statement of Work.docx
DOCX document 43 KB Posted
- Attached to
- DVS SAN SpycerNode System
- Solicitation number
- 2025-LGR-0183
- Issued by
-
Library of Congress
About this file
This Statement of Work outlines maintenance and support requirements for DVS SpycerNode SC SAN equipment at the Library of Congress National Audiovisual Conservation Center (NAVCC) in Culpeper, VA. The contract specifically covers a SpycerNode SC Storage System with ~960 TB raw storage capacity, requiring hardware maintenance, software maintenance, and parts supply services.
The contractor must provide corrective maintenance with specific response times based on priority levels: 1-hour response for emergency issues with 2-day resolution, 2-hour response for high-priority issues with 5-day resolution, 8-hour response for medium-priority issues with 10-day resolution, and 16-hour response for low-priority issues with 3-month resolution. Services include hardware troubleshooting, parts replacement, software maintenance, and all associated shipping and handling costs. Work will be performed Monday through Friday, 9am-5pm EST at the NAVCC facility. The associated contract opportunity indicates this is a sole-source award to Rohde & Schwarz USA, Inc. for a 12-month period with three option periods, valued between $25,000 and $250,000.
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| File | Type | Posted |
|---|---|---|
| JA DVS SAN SpycerNode System - Redacted.pdf |
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Text version
DVS/R&S SAN MAINTENANCE
Statement of Work Overview The Library of Congress (Library) requires contract support to provide maintenance and support for the DVS SpycerNode SC SAN equipment at the LOC/NAVCC production facility.
Scope of Work The Contractor shall deliver the following products and/or services in support of this contract:
The contractor shall maintain, service, and/or repair SAN equipment listed in Table 1. The equipment needs to be maintained in good working condition according to the manufacturer’s specifications.
Table 1 – Covered Equipment List
| # |
| Equipment |
| Serial Number |
| Qty. |
| Room |
| 1 |
| Rohde & Schwarz® SpycerNode SC Storage System with ~960 TB Total Raw Storage |
| N/A |
| 1 |
| 3110 |
Description of Products and Services Service 3.1: Hardware Maintenance and Repair The contractor shall provide the following: Corrective Maintenance - Maintain, service, and/or repair of SAN equipment in Table 1.
Deliverables to support this service include:
| 3.1.1. | The Service Provider shall provide hardware troubleshooting assistance for restoring the equipment’s capability to the original manufacturer’s specification. |
| 3.1.2. | The Service Provider shall restore the equipment functionality to the original manufacturer specifications at its own expense including parts, shipping and handling of any parts or system and any other associated costs except consumables. |
| 3.1.3. | The Hardware Maintenance shall cover all labor costs associated with the hardware maintenance. |
| 3.1.4. | In case there is a need for permanent replacement of individual equipment in Table 1, the new serial number shall be properly documented, and the replacement equipment shall become part of this maintenance contract and no services for the defaulted equipment shall be required under this contract. |
| 3.1.5. | The contractor shall respond to service requests submitted by the LOC according to the service schedule listed in Table 2 below. |
Service 3.2: Software Maintenance The Contractor shall provide Software Maintenance - All software components associated with the functionality of the covered equipment are included in this requirement.
Deliverables to support this service include:
Service 3.3: Parts Supply The contractor shall provide all parts needed to restore the full functionality of the covered equipment.
Deliverables to support this service include:
| 3.3.1. | All parts necessary to restore machine to full functionality. |
| 3.3.2. | All shipping and handling costs for parts are to be covered by the contractor. |
Table 2 – Service Schedule
| # |
| Priority |
| Description |
| Response Time |
| Resolution Time |
| Acceptable Resolution |
| 1 |
| Emergency |
| Mission critical activities are endangered due to equipment failure |
| One (1) work hour |
| 2 workdays |
| HW Workaround or |
Fix SW Workaround or patch
| 2 |
| High |
| The reported issue significantly decreases production performance |
| Two (2) work hours |
| 5 workdays |
| HW Fix or workaround |
SW patch or workaround
| 3 |
| Medium |
| The reported issue affects production performance |
| Eight (8) work hours |
| 10 workdays |
| HW Fix or workaround |
SW patch or workaround
| 3 |
| Low |
| The reported issue does not directly affect the production performance |
| Sixteen (16) work hours |
| 3 months |
| HW Fix or |
SW upgraded version
Solution Requirements n/a Contract Performance 5.1: Schedule of Deliverables
TABLE 3 – SCHEDULE OF DELIVERABLES
Requirements Paragraph reference
| Description of Deliverable |
| Due date |
| 3.1, 3.3 |
| Unlimited repairs including parts for repairs, labor, transportation, and travel. |
| As needed during contract. Time to respond and resolution time described in Table 2 |
| 3.2 |
| Software bug fixes. |
| As needed during contract. Time to respond and resolution time described in Table 2 |
| 3.3 |
| Parts supply. |
| As needed during contract. Time to respond and resolution time described in Table 2 |
Additional Information 6.1: Place of Performance The work to be performed under this contract will be performed at:
Library of Congress
NAVCC
19053 Mt. Pony Road Culpeper, VA 22701
6.2: Hours of Operation The Contractor is responsible for conducting business from 9am until 5pm EST Monday through Friday. Exceptions include Federal holidays and when the Government facility is closed due to local or national emergencies or administrative actions.
6.3: Government-Furnished Property n/a 6.4: Delivery Requirements n/a 6.5: Special Qualifications n/a 6.6: Key Personnel The following Contractor positions are considered key personnel, in accordance with H.6 LC52.237-1 KEY PERSONNEL: n/a
6.7: Contractor Travel Travel expenses, if authorized, will be consistent with the provisions of the Federal Travel Regulation (FTR) and the limitation of funds specified in the contract. All travel requires written authorization by the COR in advance of its occurrence. An email will suffice as the COR’s “written authorization.”
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