Attachment 1 - SOW_ServiceNow_TCT v4.pdf
PDF 352 KB Posted
- Attached to
- ServiceNow Licenses
- Solicitation number
- 25PRSSPDIR0126
About this file
This is a Statement of Work (SOW) for Treasury-wide core ServiceNow licenses required by the Department of Treasury Office of the Chief Information Officer (OCIO). The Treasury Digital Services office needs to procure enterprise licenses for ServiceNow's 8 core products to provide access across all Treasury bureaus, supporting 145,000 users within the Treasury Enterprise instance.
The SOW specifies requirements for 48 ServiceNow Treasury EA Core Licenses that include App Engine Enterprise, ITSM Enterprise, Integrated Risk Management Enterprise, Security Operations Enterprise SIR and BR, Strategic Portfolio Management Professional, HRSD Enterprise, and Employee Document Management. This will be a Firm Fixed Price award with a period of performance from December 16, 2024 through December 15, 2028. Key requirements include FedRAMP high level certification for the cloud SaaS offering, electronic delivery of licenses, and stipulations that all custom software and databases developed become Treasury property. The work will be performed at the contractor's facilities under the oversight of the designated Contracting Officer Kathleen Guyther and COR Marie Conway.
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Other files
| File | Type | Posted |
|---|---|---|
| RFQ 2032H325Q00017.pdf | ||
| I_4 SF 1014 - JEFO v10-23_ServiceNow_TCT_FINAL v3 signed(Posting Doc).pdf |
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Departmental Offices Treasury-Wide Core ServiceNow Licenses
Statement of Work (SOW)
ACQUISITION SENSITIVE
FOR OFFICIAL USE ONLY
I. INTRODUCTION
The Department of Treasury Office of the Chief Information Officer (OCIO) has a requirement to procure Treasury-wide core ServiceNow licenses. Treasury Digital Services (Digital Services) provides public-facing, extranet, and intranet web and Software-As-A-Service (SaaS) solutions via shared service offerings to other Treasury bureaus and offices. Digital Services has a requirement to purchase enterprise licenses to provide access to core ServiceNow offerings Treasury-wide.
II. BACKGROUND
The ServiceNow Low Code Development Platform provides software, platform, and tools offered through ServiceNow.
III. STATEMENT OF NEED
Treasury has identified a need for enterprise ServiceNow licenses across all bureaus covering ServiceNow’s 8 core products.
IV. SCOPE REQUIREMENTS
The Contractor shall provide the following product below for the 145,000 users within the Treasury Enterprise instance.
Item Part # Qty ServiceNow Treasury EA Core License TreasuryEA 48
App Engine Enterprise ITSM Enterprise Integrated Risk Management Enterprise Security Operations Enterprise SIR Security Operations Enterprise BR Strategic Portfolio ManagementProfessional HRSD Enterprise Employee Document Management
V. Contract Type
The Government anticipates that this will result in a “Firm Fixed Price” (FFP) award.
VI. Performance Details
a. Period of Performance The period of performance is December 16, 2024 through December 15, 2028.
b. Place of Performance The Contractor shall perform any work to deliver the subscription services at their own facilities.
VII. Product
The vendor shall provide products as configured in the table in Section IV of this document. All services are strictly non-personal in nature.
7.1 Security
The cloud software as a service (SaaS) offering must be maintained at the FedRAMP high level throughout the duration of this order.
7.2 Packaging, Packing, and Shipping Instructions
The contractor shall ensure that all licenses are provided upfront and electronically to the Government Point of Contacts (POCs) that will be specified at award.
7.3 Inspection and Acceptance
The Delivery POCs for each instance owner will be identified at time of award. The Delivery POCs are responsible for inspection and acceptance of all software licenses received.
7.4 Acceptance Criteria
Certification by the Government of satisfactory goods or services provided is contingent upon the vendor performing in accordance with the terms and conditions of the referenced agreement, this order, and all amendments.
7.5 Software Delivery Schedule:
The contractor shall provide maintenance releases (including user and technical documentation) to the Treasury locations, concurrent with commercial availability and determination of its readiness to upgrade to the latest release.
All commercially offered and available warranties for the licenses will convey to the Government upon purchase.
All custom software coded/delivered/maintained under this order shall be property of the Government. All databases, information content, data tables or similar constructs developed by the contractor in support of, for the management of, or operational use of shall be property of Treasury.
All written deliverable, working documents and papers or similar artifacts prepared for the management, technical documentation, or the operation/maintenance of the applications, solutions, or supporting analyses shall become property of Treasury. The exception to these considerations shall be commercial data, software, and subscription services whose content is proprietary or copy righted.
As such these sources shall be clearly identified and understood as such as reflected in formal understandings between the contractor and Treasury.
VIII. Contract Administration
The Contracting Officer designated for this order is:
Kathleen Guyther kathleen.a.guyther@irs.gov
The COR for this order is:
Marie Conway Marie.conway@treasury.gov mailto:kathleen.a.guyther@irs.gov mailto:Marie.conway@treasury.gov
Alternate COR:
Name: Annie Zhou Email: annie.zhou@treasury.gov Phone: 202-368-0129
File details come from the government source that posted it. Updated .