I_4 SF 1014 - JEFO v10-23_ServiceNow_TCT_FINAL v3 signed(Posting Doc).pdf

This is a Justification for Exception to Fair Opportunity (JEFO) form SF 1014 from the Department of Treasury seeking to award a firm-fixed price order for ServiceNow platform licenses through the NASA SEWP contract vehicle. The procurement, valued at $197,473,702.77, covers a four-year period from December 16, 2024 to December 15, 2028, and will be competed among authorized ServiceNow resellers (both small and other than small businesses).

The justification cites FAR 16.505(a)(4) for brand name specifications, as ServiceNow is determined to be the only solution meeting Treasury's requirements after market research comparing it with Salesforce and Microsoft PowerApps. Key requirements include FedRAMP High authorization, CAIA integration for identity management, IPv6 compliance, and human resources management capabilities. The solution will support approximately 150,000 concurrent users across Treasury bureaus and provide cybersecurity management, IT service management, HR management, portfolio management, and risk management functionalities. The procurement consolidates eight ServiceNow products including Security Incident Response, Vulnerability Response, Integrated Risk Management, IT Service Management, Strategic Portfolio Management, HR Services Delivery, App Engine Platform, and Employee Document Management.